Target Corporation

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello [redacted] ***, Thanks for contacting Target through the Revdex.com regarding your recent shopping experience at our Apple Valley storeI understand you were viewing the apple watches through the glass casing along with the iPads and saw signage for $pricing and felt the apple watches were listed at the same price I’ve followed up with the Apple Valley Store Leadership and they confirmed all tags had the correct item description with correct DPCI (Target’s nine digit item number) with matching correct priceAs a good will gesture the Apple Valley Store Leadership offered a $discount to the weekly circular ad pricing (December 3, – December 10, 2017) of Apple Watch Series (GPS) starting at $or Apple Watch Series (GPS & Cellular) starting at $ Target empowers Store Leadership to handling pricing disputes and I’m sorry for any disappointment with your experience Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I’m very sorry to hear that she had difficulty when trying to place a recent orderShopping on Target.com is supposed to be fun and easy and clearly this wasn’t the case It saddens me to hear that when she called to get help she feels that the team member wasn’t familiar with the situation and wasn’t helpfulThe guest service experience she described isn’t part of our guest service philosophy, and I’ll personally follow up with our team members as well as their leaders to ensure they’re familiar with the processes and policies Target has in place Target recently changed our ordering platform so I’m not sure if that caused the issuedWhen guests have a Target.com account our system automatically saves the payment method to their accountAs a result it saves them time on checking outIt’s possible that the default payment method may have been expired which is why she encountered the errorHowever, she has removed all the payment methods so I’m unable to confirm this or notOur team members attempt to help our guest’s trouble shoot online shopping issuesThe typical steps are to clear browsing data and also try a different browserSince the guest had already done those steps the next step would’ve been to try to enter in the payment method again on the order, hence why she may have been asked for that informationTarget is also a PCI compliant company and takes our data security very seriouslyI’ve requested that our technical team pull the back end data to determine what was causing the error, but with the payment methods being removed they may not be able to find anythingAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] ***I apologize for any frustration and inconvenience this may have caused our guestBased on our research, we are unable to issue a refund or offer a replacement for the eBay Gift Cards The purchaser would be the only one to have the email address, zip code and order number to access the eBay gift cardsI also confirmed that each of the gift cards was opened and accessed, which takes away any option for a refundIf the guest feels that his gift cards were used without his permission he’s certainly welcome to contact his local law enforcement office and file a police reportPlease keep in mind that they only investigate who redeemed them and they don’t decide if a refund or replacements are issuedSince the gift cards have been accessed and were delivered to the guestTarget won’t be issuing a refund or replacementsAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] I’ve been in contact with him regarding the situation and sincerely apologize for his frustration in receiving a wrong item from Target.com The item has been returned and he has been issued a full refundAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:When I called Target for the return authorization and requested a prepaid return shipping label I was not informed I would be liable for any loss during the interim while in possession of the companies that Target hired for shipping; otherwise I would have returned the rings to a store if I was made aware of that option I have scoured the internet, visited several Post Offices and phoned multiple levels of the United States Postal Service in attempt to file a claim but they remain adamant that Target must file the claim since they paid for the shipping service Attached is a letter from the USPS confirming the box weighed more when I shipped it back than when Target received it and process the appropriate claim please? I am a military officer; my word is my honor.Thank you for your time and support[redacted]

Initial Business Response / [redacted] (1000, 5, 2016/02/24) */ Thanks for contacting Target on behalf of our guestUpon receipt of your contact, we reached our guest to address their concerns I reviewed the guest's order summary and show a refund for the Nest Protect 2nd Gen Smoke + Carbon Monoxide Alarm in the amount of $was issued back to their MasterCard which will post in 4-business days Target.com requested UPS put a tracer on the orderUPS was able to confirm the package was the correct weight and all items were successfully delivered and signed for upon delivery If the guest feels they were a victim of theft they'll need to file a report with their local authorities As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello We had items in order: 2-- Nest Protect 2nd Gen Smoke and 1--Samsung Powerbot Robotic Vacuum We have received Nest Protect second gen alarms and we returned it back to you last week with tracking # [redacted] The item in question is : Samsung Powerbot Robotic VacuumThis item we did not receivedWe received empty box, samsung was lost in transit Final Business Response / [redacted] (4000, 9, 2016/02/25) */ Thanks for contacting Target on behalf of our guestUpon receipt of your contact, we reached our guest to address their concerns As I stated in my previous email, Target.com requested that UPS put a tracer on the item in question and the results confirmed the item was successfully deliveredIf the guest feels the item was stolen they'll need to file a report of theft with their local authoritiesI have no further resolution for this guestTarget.com considers the matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

Thanks for contacting the Target.com Executive Offices regarding our guest [redacted] and her concern regarding her recent Target.com purchase.I had the pleasure to speak with [redacted] last week regarding her concerns The item she purchased is an assortment item; this means that the guest will be sent one of the items pictured and there’s not a way to choose which one you receive I agree that the way this information is presented on our website is not clear I’ve asked for this to be corrected and the items are currently unpublished and cannot be purchased on Target.com while they’re being updated.The items are also available for purchase in our stores; this is the only way to choose which item you receive I’ve tried to locate the two additional figures she is wanting from her local Target but have been unsuccessful They have been a very popular seasonal item with our guests this year I’ll continue to try to locate the items for her in hopes that a new shipment is received In the meantime, I’ve issued her a $electronic GiftCard to invite her back for a better experience.I’d like to thank her for bringing this to our attention and will be sure to share it with our merchandising team.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.yes they did and I accepted their offerthanks

Thanks for contacting Target on behalf of our guest [redacted] I sincerely apologize for any delay regarding Ms [redacted] ’s returnsI only show a record of Ms [redacted] contacting us regarding the damaged art and wall décorWhile these items were promptly refunded during her conversation with us, it seems there may have been some miscommunication regarding the accent tables We do everything we can to make returns easy for our guests, which is why in addition to accepting returns at our Target stores, we also provide the option for guests to create a return online at Target.comReturn shipping labels are automatically created for guests on our site, and the items can be dropped off at our guests’ convenience at the nearest UPS locationI encourage Ms [redacted] to keep this option in mind for the future I understand Ms [redacted] ’s situation bars her from heavy lifting, so for her convenience, I’ve created two USPS return shipping labels manuallyShe will receive the labels to her email address, and from there she may go to https://tools.usps.com/go/ScheduleAPickupAction!input.action to schedule a time for USPS to pick up the packages I’m so sorry to hear that so many products came damaged for Ms [redacted] , and I’ve passed this feedback along to our shipping and packing teams for further insight into how to handle these items appropriately for the futureWe look forward to helping her through our process get the refund she’s seekingIf at any time she has questions about how to manage her return, I encourage her to contact us at ###-###-#### As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I can only imagine how frustrated she must’ve been when she noticed that her daughter’s birthday present was being sent to the wrong address When an order is submitted, it’s immediately sent to the fulfillment center to begin shippingThere is only a short window to modify or cancel an order before it begins to start the shipping processUnfortunately her order passed that short window by the time that she called into guest services I was able to confirm on FedEx’s website that they were able to update the shipping address and it was delivered on 11/26/ I hope she'll give us another chance and continue shopping with us As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### JennaTarget.com Executive Officeswww.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me***, I had tried to call you based on a note you left on my account and was not successful in reaching youBefore making this dispute I had asked repeatedly if this shipment was coming from Texas, since I had received an email stating that the delay was due to a "hurricane in my area"I knew I didn't have a hurricane so I thought maybe it came from there, but was just talked over or treated as if I was lying about receiving the emailI was still repeatedly told the order had shipAny explanation would have been satisfactory and I would absolutely understand if the store was involved in the hurricaneAs for the rep that treated me horribly I thank you for reaching out and coaching herShe absolutely needed it and shouldn't be talking to any customer that way.Please issue my refund and I will go ahead and place a new order the remaining pairsThanks! ***

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached our guest to address his concerns I apologize for any frustration and inconvenience he experienced when his order for the Fallout 4: Pip-Boy Edition for Xbox One game was cancelledI can only imagine how disappointed he must have been since this is an extremely popular item and is no longer available for pre-order I appreciate that he chose to shop with Target to get this gameI've spoken with our online operations and technical design teams regarding his experienceThe order was cancelled due to a technical error on our side Target did send a Target eGiftCard for the inconvenience although I know it doesn't make up for the order cancelling Due to the popularity of this item Target isn't able to hold an item for him on its release dateA new order would need to be placed or he could certainly visit any Target store to get the game once the release date has arrivedOur inventory is always changing so I've advised the guest to check back often to see if the Fallout 4: Pip-Boy Edition for Xbox One game has become available As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response given by TargetI have stated numerous times before that $worth of gift cards is not an acceptable resolutionIf the issue is a technical problem they should be doing more to alleviate the situationIn an email to me, a representative named Sarah said, "The manufacturer only provides a certain number of a popular item available to retailersOnce that quantity has been spoken for the option for pre-ordering the game is removed from the website." If this is the case, Why was I still able to pre-order the game online? They were falsely advertising that they still had the game available for pre-orderFurthermore, this qualifies as misleading and dishonest business practices because they sent me a confirmation email and had waited months before notifying me that my order was canceledFurthermore, when I inquired with Sarah about why it was my order that was canceled and if there was a particular reasoning behind it she stated, "There was no rhyme or reason as to why your order was canceledThere were other orders affected by the same technical error but I don't have an exact number." Target will not even give me a straight answer as to why it was my order that was canceled, just that it happened and others were affected by it as wellThis is just another example of misleading and dishonest business practices being performed by Target in this issueIn the same email I had asked Sarah if Target would be reaching out to the manufacturer, try explaining the situation they are in, and asking to receive additional copiesSarah responded with, "At this time Target won't be reaching out to the manufacturer to request more of the Fallout 4: Pip-boy Edition game." It appears as though Target is not even attempting to resolve this issue at all! Target sold me an item the did not and would not actually have and they are not attempting to resolve this issue in any way shape or formThere actions lead me to believe that they are engaging in misleading and dishonest business practices and promoting advertising with no regard for their customersThat, is why I do not accept their response Final Business Response / [redacted] (4000, 9, 2015/08/18) */ I've corresponded several times with our guest, [redacted] The manufacturer only provides a certain number of a popular item available to retailersOnce that quantity has been spoken for the option for pre-ordering the game is removed from the websiteSo the only option at this point is to check back to see if the game becomes available and place a new orderAt this time Target won't be reaching out to the manufacturer to request more of the Fallout 4: Pip-Boy Edition game The only option would be for the guest to check back to see if more games become available or to visit his local Target store on the day of the release At this time Target considers this matter closed as there are no other options for this situation

Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached out to our guest to address her concerns I've taken a look at her order and because a replacement order was created it prevents our system from automatically processing her refund when our Online Returns Center receives her itemOur Operations teams are aware of the technical issue and they are diligently working to resolve this problemIn the meantime, I've requested a manual refund of the full order amount back to her method of paymentShe'll receive the refund within the next 10-business days I can only imagine the frustration of explaining her experience to multiple team members with multiple departments to try and resolve her order issueTarget strives to give our guests an effortless guest service experience, and I'm truly sorry it has taken a lot of her time and her efforts for her to receive her refundI'm sending her a Target GiftCard to invite her back to Target.com for a much better experience I know this has been a disappointing experience for MeaganWhile I'm not able to change what she's already experienced, her comments are important in helping us work toward making sure this doesn't happen againI will provide coaching to our team members, and I've shared her comments directly with our senior leadership team As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) This resolves my issueI have now received my refund from Target as well as the gift card

I am rejecting this response because: Evidently whomever responded can't comprehend that I'm a MALE and not a FEMALE and do not appreciate being referred to as "HER"! With that said they did not address issues.1)I originally ordered packs with the promotions of $off $and free $gift cards my final cost for the packs would have been less then $60.002)Target canceled order and decided to send me packs of paper towels that I did not order as well as gift cards where they charged me for them.3)This company has not apologized for any of this.4)They stated they called but left no message or anyway for me to contact them without calling a call center where the people in some of country has about the same low/no customer service as the person that responded to this Revdex.com Complaint.5)Target did not explain why they charged me for gift cards that I did not order and were part of the promotion for what I had ordered and did not receive

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me; refund posted 1/10/

Thanks for contacting Target on behalf of our guest [redacted] I’m happy to say that Mrs [redacted] ’s order was placed on 6/and was delivered to her via UPS tracking number [redacted] on 6/Target doesn’t charge for orders until the items have shippedWhat Mrs [redacted] was seeing on her card at the time was an authorization holdThese holds are not charges and will drop off the method of payment in the event that the order is cancelledThe length of time it takes for funds to post back to the account once a hold has dropped is at the discretion of the card issuer and is not dictated by Target.I’m so glad that Mrs [redacted] was able to receive her item in just short business days, and I look forward to her future orders with us! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because: the attached emails clearly show Target telling me this item potentially may not be received on timeI thought the pscards were delivered in the mallI woke up to an e-mail showing item delayed and with limited time of black Friday sales, we bought more cards that are also non-refundableIf these cards were e cards, WHY would they even be delayed? I want a refund OR a gift card to Target to compensate for the loss of double purchasing these cards

Thanks for contacting Target on behalf of our guest [redacted] I apologize for the inconvenience Ms [redacted] experienced when trying to receive the couch she purchased from usNot all items qualified for our holiday shipping promotionThe couch Ms [redacted] purchased has an additional processing time and was not eligible for our holiday shipping; the couch wouldn’t have been delivered on 12/ We don’t charge for our items until they ship; Ms [redacted] is seeing a pending authorization hold, which falls off once an order is either shipped or cancelledOn 12/the couch was cancelled and the hold will fall off within the next the next couple days As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting on behalf of our guest [redacted] and her concerns regarding two items in her order that will be shipping after the Holidays.I understand that she has found two gifts that she is needing for the Holidays and is upset about the delay in their shipping The shipment for the two pillows is neither delayed nor on backorder When ordering the items our website states “to allow additional time for processing” and once the items are added to the cart it displays that the estimated delivery date is in January At this time, there is nothing that can be done to expedite the order and the estimated delivery date is 01/10/2017.I can request to cancel the items from her order but this is a request and not a guarantee She can also process the request herself by following the directions in this link: http://help.target.com/help/targetguesthelparticledetail?articleId=ka4i0000000EE...⇄ know that she is stating that she has received one pillow and it was the wrong item Our system shows neither of the two pillows in her order have shipped If she has received a pillow that was not what she ordered, it was an error and she can go ahead and keep or donate the item.I understand how disappointing this news is for her especially when it takes so much time to find the perfect gift for someone I apologize that we’ve let her down and caused her additional time and frustration during this busy Holiday Season.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:The representative didnt mention the whole conversation I had.She mentioned that Target couldnt find the product at any other storeI was able to find it and I informed her that of those units available at Target Store Madison WestI even agreed to drive 2+ hours and go pick them upI requested to have them on hold as I cant go this weekend and I will go next weekend as it requires almost my hald day away from work to drive there and pick up the items.She called me back and agreed that there are items available in that store but she cant put them on hold as they are on clearanceI offered to charge my Credit card, Or I can go to local store and pay for itBut she still refused to keep items on hold.She offered me $Target Gift Card.Target's Employee Negligence costed me $of loss and they are compensating only $?I didnt agree to this resolutionI as a customer took further step to drive 2+ hours and pickup the item but Target didnt help.Later I sent an email that I can probably agree with $of Target Gift Card as a compensation and Target should try again to put items on hold for me at the specific store I mentioned