Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] *** I can imagine his disappointment when he received several GiftCards in a lower denomination than he was expecting I sincerely apologize for any frustration that this has caused him For a short period of time our website displayed a price of $instead $for a $GiftCard Despite our best efforts, a small number of items on the site may be mispriced, described inaccurately, or unavailableWe may experience lags in uploading updates throughout the site and in our advertising on other sitesWe don't guarantee the accuracy or completeness of the information on Target.com, including prices, product images, specifications, availability, and servicesTarget reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeWe apologize for any inconvenienceThis certainly isn’t the experience we would want him to have and understand we let him down I’ve gone ahead and refunded the guest for the $he paid on each order He can still keep and use the GiftCards the he was sent as a goodwill gesture in understanding this was a poor experienceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Pauline Target.com Executive Offices www.target.com

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Thanks for contacting Target on behalf of our guest [redacted] ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Danyelle The Target Team www.Target.com hello ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience Target offers a day return window for most unopened and unused prepaid cellular phonesI am sorry to hear that you were misinformed by a team member you spoke with Hearing your feedback is very important to usI will be sharing the details of your experience with our North Scottsdale Target Leadership TeamThey will use your experience as a coaching opportunity for our team members, in an effort to prevent this situation from happening again The 100% Risk-Free Guarantee regarding this Consumer Cellular Phone is a guarantee offered by the item manufacturer, not TargetFor more information please contact Consumer Cellular at (888) [redacted] I would like to offer you a Target concession as a good will gesture and an invitation back into Target for a better experiencePlease allow up to business days for your GiftCard to arrive I know this has been a frustrating experience for youWhile I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am not 100% happy with the outcome of this complaintI still don't think it is right but I will accept their offer as it is better than nothing but I will be very careful with what I purchase from Target in the future

I am rejecting this response because: I did receive the phone call and price match guarantee finally, days later on 12/08/I immediately placed my order on Target.com and paid in full (order# [redacted] )I emailed my order # just as instructed and not minutes later my order was completely canceledI have the email receipt, the email I sent, also the cancellation emailI thought this might be a technical error and I called and left MrJefferey Wood voicemails regarding my cancelled orderI emailed several times and no response, so I called guest services as well on 12/14/and I was told my order was cancelled because of limited stock and they could not reorder it for meThey original charge is still pending on my account and the item is still in stock for my orderThere are of these items in stock, my order for should never have been cancelledI have only been given answers and no remedy to receiving my orderI would like my order shipped immediately, as I have already expressed to Target that this error with my order is affecting my family's food source and livelihood.TCIN [redacted] Shelter Logic Peak Greenhouses Quantity:

I am rejecting this response because: it does not resolve anything, they have offered me what the store manager said in the end to return itFor the scratch in a tv that I purchased that was not scratched, for the trouble and hassel of the past few weeks, to being called a liar by staff compensation for my time and damage should be made Like I said I know an exchange is likely not possible but the store manager agreed to a discount or gift card which she should have kept her end of the bargain on

I am rejecting this response because: There is no mention if my account registered to [redacted] @hotmail.com has been deletedThey also recommended I call back the phone # which I previously called where there was no one trained or skilled to assist me?

Thanks for contacting Target regarding the experience of our guest [redacted] I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframeI appreciate your patience, as well as that of [redacted] If you have any immediate questions or concerns, please contact me at ###-###-####

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe partnered with our mobile team who reviewed Ms [redacted] ’s experience and honored the promotional GiftCard As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Amy Target Corporation www.target.com

Thanks so much for contacting Target on behalf of [redacted] I can only imagine how disappointed she was when she realized that the Lakeville Target store selected the wrong blanket for her baby shower gift I went ahead and created a return for the blanket that she didn’t receive and processed her refund of $back to her PayPal accountSince she paid with PayPal, our return system automatically sent the original refund by a Target GiftCard so I deactivated it in order to process the PayPal refundShe can learn more about returns with PayPal here Target doesn’t charge for items until they are picked upBecause her Friskies Wet Cat Food was cancelled from her order, she was never charged for it and no refund was neededTarget places an authorization hold on payment methods until items are picked up from the store or shipped to the guest so she was only seeing an authorization hold that was released at the time of cancelation I have shared her experience with the leadership team at the Lakeville Target store to provide coaching and ensure that this doesn’t happen again As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***Upon receipt of your contact, we reached our guest to address their concernsAs of today 12/19/2016, her order concerns have been resolved.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] We sincerely apologize about the lack of service that Mr [redacted] felt he received when trying to get a resolution for his stolen GiftCardsThe security of our guests is our number one priority and we would never let someone into another guest’s accountWe recommend that [redacted] changes his passwords to ensure this doesn’t happen againAs a onetime courtesy, we will be issuing a refund back to his Discover card in the amount of $This can take up to business days to be receivedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Initial Business Response / [redacted] (1000, 6, 2015/07/10) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I called and spoke to him regarding his concerns I apologized for the fact that he felt he was hung up on and that I would look into this and provide any necessary feedbackI also explained that we're aware of issues with our phone system dropping calls and that our technical teams are looking into this I advised the guest that the address he is giving me is not the same address that is listed on the registryDue to confidentiality, I'm unable to provide him the address that is used on the registryHe states that his niece lives at the address is providing me and if there is another address listed, it is wrong and she hasn't received her giftsI was concerned about the possibility of additional orders being sent to a wrong address and asked if could notify her that she may want to update her registry with the correct addressThe guest stated that he manually entered the shipping address he was providing meI went through the order process and how there are several times throughout an order in which to verify and correct the shipping address, he stated there wasn'tAt this point he asked me for the bottom line and told me that he has already disputed the charges with his cardI advised him that I've confirmed delivery of his order with UPS, FedEx and USPS to the address of the registrant and also the address the order was placed under - I was still talking when I heard grumbling and then the call abruptly endedAt this time I'm considering this matter closed and have no further options for options for the guest As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/13) */ was contacted by "Pauline" from target.com, was told they "Target" was not going to handle the problem, she said the address used in the registry is the address they shipped to!, THAT IS NOT THE ADRRESS I PUT IN WHEN I MADE THE PURCHASE, When ask to submit my CC info and verify the billing address I did so, when asked to put in shippers address I put the " [redacted] Las Cruces NM 88007,Pauline said that the registry address must be corrected by my niece, I informed Pauline that my niece doesn't even live there, she further told me that Target WASNT going to Replace the items or refund, I was basically SOL

Thanks for contacting Target on behalf of our guest [redacted] It sounds like Ms [redacted] has gone through a great deal of difficulty with her recent orders with us and has really struggled to feel like she was being heard and understood by our team membersI can only imagine the emotional toll that these contacts have taken on her, and I’m truly sorry that this has been her experience with usI’m happy to say that Ms [redacted] has been issued the full refund that she’s been seekingThe full total of $for order [redacted] has been refunded to her in two separate installmentsMs [redacted] will see $post back to her MasterCard by or on 5/17, and she will also see $post back to her MasterCard by or on 5/In addition to the requested refund, Ms [redacted] was also issued $in GiftCards on this order by our team members for her experienceI completely understand that Ms [redacted] has been through a lot, and that there’s no way for us to undo the damage that’s been doneHowever, I want to assure her that we’ll take away everything we can from this and use it to create an even better guest experience going forwardI’d love to invite her back, and I can’t wait to show her the kind of online experience she truly deserves to have as a loyal Target guestAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe called [redacted] and offered her a comparable substitution As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

Thanks reaching out to us regarding the concerns of our guest [redacted] and her recent experience trying to purchase the Hot Wheels Ultimate Garage Set.I apologize that Target.com didn't have enough inventory to fulfill her order I know how disappointing this is, especially during the busy Holiday season Target works hard to make sure we have the products our guests wants Sometimes sales of a particular item exceed our expectations, even when our buyers do their best to anticipate inventory.I understand that because the item wasn't available to ship, she tried to order it for in-store pickup since her store showed they had the item in stock Our buy online pick up in store feature has quantity thresholds that differ by each item; when an item goes below its set threshold, the pickup in store option will not be available for that item This is set up so that the stores will have merchandise available for guests who to choose to shop in our stores This is also why she was unable to place an in store order for the item, since there was only one left When she went to the store, she was further disappointed because they wouldn't match the lower price of $that Target.com was selling the item for The reason she wasn’t allowed to price match Target.com is because price matches and adjustments are not allowed from Thanksgiving Day through the end of the following week (11/24/2016-12/03/2016), whether offered by Target or a competitor Our complete Price Match Policy and its exclusions can be viewed by using this link: http://help.target.com/help/subcategoryarticle?childcat=Price+Match+Guarantee&pa...⇄ I know this has been a disappointing and frustrating experience for her and I apologize for that At this time, I’m unable to offer her the lower the price and additional Cyber Monday 15% discount because it's within the excluded time frame for price matching I would like to invite her back for a better order experience and I’ve issued her a $Target eGiftCard This will be sent to the email address provided for this case and should arrive within 4-hours.While I’m not able to offer her the resolution she's looking for, I appreciate the time she took to share her feedback and concerns As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] I’m very sorry to hear that her order that was placed on 11/30/for the iPad was defective It’s certainly upsetting to know that she was promised a replacement iPad and it was for a holiday gift I understand that she spoke with several team members who placed her on hold for long periods of time This is not the experience I want her to have The guest service experience she described isn’t part of our guest service philosophy, and I’ll personally follow up with our team members as well as their leaders to ensure they’re familiar with the processes and policies Target has in place Base on my research, the iPad was received at our returns center on 7/8/and ***’s account has been refunded in full for amount of $to her credit cardPlease allow 7-business days for the refund to appear on her statement I can’t apologize enough knowing Target has [redacted] downI’ve sent her a $Target eGiftCard to her email addressShe should receive the eGiftCard within 4-hours which can be used on Target.com or simply print it to use in storesI know I’m not able to change what she has already experienced, but I have confidence that if she uses the eGiftCard toward a new order she will have a much better Target.com experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] I do apologize for my confusionI listed this mixer using all the information Mr [redacted] provided, but I understand it was not the same model that he was interested in purchasingFor my error, I’m sending Mr [redacted] a $GiftCard to his email address.Our holiday season deals go fast, and inventory may run out quickly, both online and in storesI see that Mr [redacted] has placed an order [redacted] for his preferred mixer, and as long as this order remains active, it will keep him in line to receive the item when stock is replenished.As it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because: I received an email from "Nancy" associated with Target regarding my submission of a complaint to the Revdex.com This was forwarded to the Revdex.com for review I did not submit a notice to the Revdex.com because of "frustration and inconvenience" and I resent those assumptions as outlined by Nancy My complaint states that the Target ad listed a Samsung Galaxy sedge for sale at Target stores and through Target.com The Target store informed me that the item listed for sale was not available because Samsung does not sell "unlocked phones" I felt this to be a lie as another store (Best Buy) had the same item for sale I never requested a price match In addition, the phone was not available through Target.com This complaint to the Revdex.com was registered simply because Target has engaged in advertising for a product that is not available through the Target stores or through Target.com The listing at the Target web site was an inferior and different phone than the one listed and pictured in the advertisement I believe Target should be reprimanded for their intentional misleading ad and promotions The response from Nancy did admit that the item was not available through the Target store but does not acknowledge that it was unavailable through Target.com Hence, this is untruthful and deceptive advertising I tried to resolve the concern through the Target chat option but this went by way of a"have a nice day" response

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns regarding this price-matching inquiry We have advised the guest that the item is listed on Gamestop as not available/out of stock so it would not qualify for a Target Price Match as items from our competitors do need to be in stock As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only thing I still have a problem with was how poorly the employee treated usIt wasn't a friendly, "Hey, we're sorry, but we are unable to do that for (reason x) or (reason y)." Instead, the employee shouted from several lanes over, "Are those the damn gamestop toys? Yeah, we're not going to honor that price." The lady to called about my complaint offered me a $gift card, but I declined as we have no plans to visit Target again in the future I can get everything I need elsewhere, and since Target apparently picks/chooses when to price-match, they can't even claim to have as-good-as, let alone better-than prices, so why go there? I'd rather go somewhere (/cough, Walmart) where I'm greeted at the door and can return almost anything that I'm unhappy with, pay better prices, and they will almost always price-match as well So, thanks but no thanks, TargetYour crappy customer service put a terrible taste in my mouth for your company

Revdex.com: Although the issue has yet to be resolved, still dealing with redcard, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Thanks for contacting Target on behalf of our guest [redacted] *** I’m very sorry to hear that her Target GiftCard was used without her permissionI can only imagine how frustrated and confused she must’ve been so I appreciate the time she took to bring this to my attention I’ve reviewed the transaction information and have requested a replacement Target GiftCard be mailed to the guest for $I’ve deactivated the gift cards she has in hand and ask that it be discardedShe will be notified via email once the new gift card shipsThe replacement gift card will be mailed via US mail and it can take 7-business days for delivery once it has shipped As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target GiftCards ###-###-#### Sincerely, GiftCard Operations Case Number [redacted]