Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] *** I apologize for any frustration and inconvenience this has caused Due to a technical issue in our system, [redacted] did not receive the stepping stone She also received a Target eGiftCard refund instead of a cash refund to her PayPal account There are system limitations which do not allow me to ship out a replacement stepping stone I have processed a manual refund to [redacted] ’s PayPal account for $Please allow 7-days for the refund to appear back to her bank statement As a measure of goodwill, [redacted] may keep the Target e GiftCard refund that was issued to her for $from the previous team member for her experience, can be used on Target.com or simply printed to use in stores As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-

I appreciate you reaching out to us regarding our guest [redacted] ***Regarding order [redacted] for the cancelled Sims game This item cancelled due to an inventory issue, I sincerely apologize that we weren’t able to get this game to the guestI understand James’s frustration with the conflicting information that was provided by our team members, I have sent feedback to the team members leads so that they can provide further coachingThis is never the experience that we intend on providing for our guests, James’s experience has been documented and will be looked into by our internal teams The item is still out of stock at this timeHowever, I have sent a eGiftCard to the guests email so they can repurchase the item if we receive more inventoryAt this time we don’t have any foreseen changes in availability As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Kami Target.com Guest Services www.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800- [redacted] and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello [redacted] ***, Thanks for contacting Target through the Revdex.com regarding your recent Black Friday shopping and guest service experienceI understand you weren’t able to purchase the Black Friday Doorbuster Nintendo 3ds at the Salem store and your contact with Guest Relations you describe as rude and unprofessionalI’m sorry for any disappointment I will certainly share your comments with the appropriate teams for further reviewThis will help us to improve and help avoid a similar situation in the future I know this has been a frustrating experience for youWe do appreciate the time you’ve taken to share your feedback and concernsWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours We hope you will remain a Target shopper Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***I realize our guest was disappointed that his Xbox X Scorpio Edition was cancelled due to a payment issueAs of today 10/25/2017, I call the guest to address his concernsDuring our conversation I was able to provide our guest with a suitable resolutionAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe are not showing that a team member deactivated these GiftCards nor were these GiftCards replaced for any reasonThe only way this could happen is if these GiftCard were combined into a mobile or physical GiftCard and then our system would systematically go into force close statusAs these GiftCards were closed out over a year ago, the information has been archived and is no longer available As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number Sincerely, Nancy The Target team www.target.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Target Customer Data Breach Class Action Lawsuit is Jennifer Kirk vTarget Corp., et al., Case No13-cv-05885, in the U.SDistrict Court for the Northern District of California The response that the gift cards were combined is ridiculous they couldn't of been combined because I used One gift card completely and a portion of the other so there was no combining of anything there was merely a balance on one of the $gift cardsTarget has been sued in various states by theattorneys general for data breach in particular December which coincides with my inability to use The target gift card UPDATE 1: A federal judge has set a number of key dates in the Target Data Breach MDL, including an April 1, deadline to have the consolidated class action lawsuit ready for trial UPDATE 2: A federal judge has preliminarily approved a $million class action settlementDetails on how to file a claim for the Target data breach settlement can be found From the Bloomberg.com On Saturday, Nov30, the hackers had set their traps and had just one thing to do before starting the attack: plan the data's escape routeAs they uploaded exfiltration malware to move stolen credit card numbers--first to staging points spread around the U.Sto cover their tracks, then into their computers in Russia--FireEye spotted themBangalore got an alert and flagged the security team in MinneapolisAnd then Nothing happened For some reason, Minneapolis didn't react to the sirensBloomberg Businessweek spoke to more than former Target employees familiar with the company's data security operation, as well as eight people with specific knowledge of the hack and its aftermath, including former employees, security researchers, and law enforcement officialsThe story they tell is of an alert system, installed to protect the bond between retailer and customer, that worked beautifullyBut then, Target stood by as million credit card numbers--and million addresses, phone numbers, and other pieces of personal information--gushed out of its mainframes The same company closed out my Gift Card and can supply no information other than to guess as to the reason the card was forced closed Again there were no cards combined I had to separate ecards For $each and I used one entirely and a portion of the second one so there was nothing to combine as they have statedand the fact that they don't have any records whatsoever is extremely convenient when now days were able to find out just any kind of information that is ever been recorded in the computer on the server or in any other electronic means I still asked that target either a refund or give me a card to replace the $that was still available on my electronic gift cardEgift cards are commonplace now days there are two separate barcodes which I still have together with the numbers that are below the barcodes there are two separate barcodes which I still have together with the numbers that are below the barcodes Target has som many lawsuits as a result of the data breach that was noticed by their own software starting in November And as Bloomberg reported target just sat there and watched the data go away Final Business Response / [redacted] (4000, 9, 2015/06/25) */ Thanks for contacting Target on behalf of our guest [redacted] At this time we have no further resolution for the guest and we consider this matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number Sincerely, Nancy The Target Team www.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsMr [redacted] ’s comments about his disappointment with the 20% off Black Friday coupon promotion concerning the full exclusions being listed on the coupon has been shared with our Marketing team for future promotionsAlso the concern with incorrect information provided by a team member has been shared with the Van Nuys Store Leadership team for further review and follow up to ensure correct information is being shared with our guestsAs a good will gesture Mr [redacted] was sent an eGiftCard to invite him back to Target for a better experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns I educated the guest on Target.com's promotion policyWhen the guest placed the order the promo item was out of stockAll promotions are limited quantity and first come first serveThe item is available in store but the promotion was only for a specific color which wasn't available in storeI spoke with the guest on the phone on6/11/Target has no further resolution for this guest and considers the matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

I am rejecting this response because: $dollars does not suffice for the MONTH I have spent dealing with this issueI could care less about a gift cardI want my money back for the item you sent without all the partsIt should not take a month to resolve an issue like thisThis purchase was a Christmas gift that I still can not use

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsI reviewed the guest’s order history and show her original order ([redacted] 229) was refunded in fullFedEx tracking shows her new order ([redacted] 8) was successfully delivered separately on 07/& 08/02/Shipping and handling fees are applied to orders containing oversized or fragile merchandiseThere wasn’t any damaged to the merchandise or delays with her delivery so she isn’t entitled to a refund for the shipping and handling she was charged, however I did request a $Target eGiftCard for your overall poor experienceYour eGiftCard will be sent to your email address in 4-hoursAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] I understand Melissa’s daughter had such a tough time trying to get her purchased orderI know shopping for the holidays can be a stressful time of the year and I’m sorry to hear that we added to that stressI can only imagine her disappointment after being informed that her original package was lost in transitAfter reviewing the 2nd order that was placed on 12/03/0216, I confirmed the Beats Headphones was given to FedEx 12/06/On 12/08/the shipment was in transit to the local postal office which arrived on 12/09/The very next day on 12/10/2016, the shipment was delivered to the address provided on the orderI recognize [redacted] has been waiting a very long time for the new order to arrive, and I sincerely apologize for the delayI’m happy to say the issue has been resolved, and her new order for the Beats Headphones were delivered in time for ChristmasWe greatly appreciate her patience and understanding, and we hope she has a wonderful Holiday Season As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] *** This is certainly not the type of experience we want to provide our guests, please accept my sincere apologies [redacted] spoke to our team member on 10/and was issued a refund in the amount of $back to her REDcardThe refund can take 5-daysOne item was missed and I issued a refund today, 10/20/2016, for the amount of $Again, the refund will be processed in 5-days As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] *** We know how important it is to ensure your package arrives on time and we apologize that you weren’t able to get the information you were looking forTarget isn’t responsible for the content, products or services on our photo partners’ websitesIf you used Shutterfly, please contact them at ###-###-####, by email at [email protected] or via chat on their website As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

I am rejecting this response because: The item was not sold out when I ordered it, it became sold out after they canceled my order, and I called in and talked to their verification department and they told me it was canceled by mistakeThis item is now discontinued and no longer available to order, so I am unable to obtain this item because of their mistake by canceling itI feel I should be compensated for the full cost of the item $that is no longer available anywhere to order because of their Major mistake

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to clarify that I did have the funds in my visa account I placed the order in February and since I had placed the order my card had expired, so it was cancelled I was only wanting the money placed back on the gift cards But I did have the funding in my account but because of their misunderstanding of the obvious release date, it did not go through because the card was cancelled

I am rejecting this response because: I am rejecting this response because: Morgan from “Target.com Executive Offices” is Very Uninformed of the TRUE FACTS# As stated in our original complaint, the Description when Purchased these Qt Storage Tubs was “””Utility Storage Tubes And Totes – Number of Pieces in Set - Multi-colored - Sterlite"”” AFTER we ordered the Items (Seven SETS of Each), we Received aConfirmation Email & a Shipping Email from Target.com CONFIRMING Both Times the DESCRIPTION we Ordered is What WeShould/Would be Receiving.After the Shipment was SHORTED Tubs we Ordered, we found the Description on Target.com had been changed to """Utility Storage Tubs And Totes - Sterlite""", with someone removing the words """NUMBER OF PIECES IN SET - MULTI-COLORED""" Also stated in Original Complaint, Target may have the “right” to change their website, but NOT AFTER WE ORDER & ARECHARGED FOR AN ITEM IN FULL.Morgan stated Target's ""website was incorrect The price of $was for one storage box and our webstite has been updated."" Well if that is TRUE, then our Original Complaint STANDS AS THE TRUTH for the New "updated" Description is back to """UTILITY STORAGE TUBS AND TOTES PLASTIC - NUMBER OF PIECES IN SET - MULTI-COLORED- STERLITE""", the SAME Description WE Ordered From Proof is ON Target.com http://www.target.com/p/utility-storage-tubs-and-totes-plastic-2-number-of-piece...⇄ found Linked through Our Emails From Target.So By Morgan's OWN Admission, & her claim of an Updated Corrected Description, either Target CHEATED us of Tubs, or they are Promoting Advertising with the Description for these Qt Tubs #.....Morgan has No Clue what this Tub cost on Target.com, or didn't Bother to Look When we Purchased these Sets of Tubs, the SALE Price was then $4.00, with a Promotion "Spend $25, Get $Off" which Ended Saturday This "$eGiftCard" she claims was sent will NOT Cover the COST of the Tubs we were CHEATED out of The New Price is $EACH PLUS Shipping unless an order is $or More

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] *** Upon receipt of your contact, we reached our guest to address their concernsThis promotion as listed on the box was an offer of “Gift with Purchase Get 4K Ultra HD Movies from Sony Pictures, choose from over titles” with the offer valid date of 6/30/printed under the promotionFor any questions about the promotion or redemption details Mr [redacted] will need to work with SonyTheir contact information is listed on the box as well As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

I appreciate the guest bringing this to my attention I was able to see an error with the refund but no worries, I was able to reprocess it without any troublesShe should receive an email shortly for each order regarding the refund As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####***Target.com Executive Officeswww.target.com

Hello Mr[redacted] ,Thank you for taking the time to share your additional thoughts about your experienceWe’re sorry we aren't able to offer any other options for this situationWe are happy to research further if there is any new information, particularly the purchase receiptWe're always working to make Target better, so we appreciate your feedback and have shared it with leadership.Sincerely,TarrisGiftCard Operations

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsTarget’s point of sale (POS) system prompts tenders and amounts credit to each form of tender, based on the original purchaseIn Ms [redacted] ’s example the return will go to credit payment first and the remaining refund in cashFor any dispute or special request guests may always ask to speak with the Leader on Duty who will do their best to resolve any concernThe Vacaville Store Leadership was asked if they could accommodate Ms [redacted] ’s request for a full cash refund for the cat scratcher and they agreedMs [redacted] was provided the name of the Guest Service Team Lead (GSTL) and provided the next couple of days and times when that GSTL would be available to assist herAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] regarding her refund requestI’m sorry to hear that our guest received someone else’s order and still has yet to receive her refundI’ve thoroughly researched and found that a full refund of $has been processed on 03/23/ The refund should have been put back to ***’s Master Card within 7-business days from the issued dateI know this hasn’t been a great experience for our guest and this was the reason why a team member has sent a $Target eGiftCard to ***’s email for the inconvenience causedI’m sorry, but I’m not able to send an additional $Target GiftCard as requestedTarget couldn’t find an error on our end and we considered this matter closedIf [redacted] has other questions or concerns regarding her refund, I’d recommend that she reaches out to her issuing bank for further assistanceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####