Target Corporation

Hello, Thanks for contacting Target on behalf of our guest [redacted] I’m so sorry to hear that they are no longer satisfied with the quilt they purchased from Target in JanuaryI do see that [redacted] contacted us on 4/22/and was advised the quilt is outside of the return period and we’re no longer able to assist with a returnWe certainly wanted to help though, so as an exception, our team member issued [redacted] a 50% refund in the form of a $GiftCardWhile we’re unable to offer the resolution [redacted] was looking for, I hope they’ll use their GiftCard to purchase a new quilt As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Amy Target.com Executive Offices www.target.com

Thank you for contacting Target Corporation regarding the experience of our guest, [redacted] ***Included you will find our response to [redacted] ***As always, we appreciate the assistance you provide us with our guestsIf you have further questions or concerns, feel free to contact Target Guest Relations at (800) 440-and provide reference number: Sincerely, Elizabeth Target Corporation Dear [redacted] ***, Thanks for contacting Target through the Revdex.com regarding your recent experience at the San Jose Oakridge Target storePlease accept my sincere apology for any frustration and confusion this caused you After reading your comments, I contacted the team member at the San Jose Oakridge store who advised me that the Enfamil coupon was actually an Enfamil rebate checkTarget guidelines treat rebate checks like any other acceptable tender and they are processed following prompts at the register at the point of saleThey are not coupons and can’t be processed after the sale is completedThe items purchased must exactly match what is stated on the rebate check For future purchases, the store is happy to accept Enfamil coupons for a purchaseItems purchased must match the coupon description (brand, size, quantity, color, flavor, etc.)To see the Target coupon policy, please visit www.target.com/coupons I understand that our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us and that we provide you with the great service that you deserve in the futureSincerely, Elizabeth Target Corporation

Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsI understand our guest purchased Men's 3Pk Dress Socks - Merona(r) and it was missing two pairs of socksWe appreciate you bringing it to our attention and we apologize for the disappointment this situation might have causedWe take quality issues very seriously at TargetThat is why I've shared the experience with the appropriate team for further review In the meantime, I've sent our guest a Target Gift Card to reimburse her for the item and to invite her back into our stores for a better experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number: [redacted] Thanks for writing Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I thank Target for reaching out in a timely fashionVery Good TimingThey're sending an $gift cardI guess that would count as reimbursement for the socksI am satisfied with their response

Thanks for contacting Target.com on behalf of our guest [redacted] I tracked the guest’s order through UPS using the tracking number attached to the order and show that it was successfully delivered to the porch of her residence on 12/17/( [redacted] ) The email we sent the guest regarding the delay with her order was sent based on the availability of the rocking chair at that timeUltimately the guest’s order wasn’t delayed and was delivered before the estimated delivery date we providedTarget.com doesn’t compensate for timeAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response / [redacted] (1000, 7, 2016/02/15) */ Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to *** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Amy The Target Team www.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience On February 13th I emailed you to invite you to call me or email me for further review of your return experienceIn order to research this I need the information requestedTo date, I haven't received a responsePlease call me at (800) [redacted] and reference case number [redacted] if you'd like to discuss your experience furtherWe'll consider this matter resolved if we don't hear from you within five business days We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Amy The Target team www.target.com Final Business Response / [redacted] (1000, 10, 2016/02/23) */ Hello [redacted] , Thanks for contacting Target on behalf of our guest ***am *** Upon receipt of your contact, we reached our guest to address their concernsWe discussed Target return policy for Specialty GiftCardsHe provided a receipt and should have been allowed to return the unused membership card for a refund We provided Mr [redacted] with a GiftCard as a goodwill gesture As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Amy The Target Team www.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.But there delivery people delivered the item to the wrong address firstI found the item at a barn up the hill, which these people would have kept the itemThen after I found it broke it took a week to get it picked upI arranged to be here the day of pick up and they did not show upMy time is of value tooSo an item that was paid for was already two weeks into the processAfter four days of pick up I called to make sure a replacement was being sentThen I received an email that they had not gotten the old item back yetThat was another weekThen I received an email that the item was not available until sometime in MayBy this time I'm regretting the whole thingSo when I asked for refund then I cannot get one even though the item according to the email is not availableYou can understand my thoughts by this timeNow hopefully the item is suddenly comingI hope it is left at my address it does weigh lbs and barely fits in my SUVI feel a review of there whole process and delivery people needs to be reevaluated and changed

Thanks for contacting Target regarding the delivery of a MasterCard Gift Card for our guest [redacted] ***.I understand that the guest is upset because she still hasn’t received the delivery of her order and feels that our service representatives didn’t help her In addition, she is disappointed because she needed the order prior to Columbus Day The orders delivery date was originally scheduled for 10/11/which was after the day she needed it by However, an exception did occur as noted on the delivery carriers website on 10/08/2016; they requested that the guest contact them regarding the delivery of her order The delivery order is now noted that the guest has requested to have the order redelivered to her on 10/14/ I don’t have a specific reason as to why this delivery exception occurred, but I do apologize for the frustration this situation has caused her When a delivery exception does occur, typically the guest is the only person who will be able to call and make arrangements to have the order redelivered I’m disappointed to hear that our team members came across as being rude and unhelpful, that certainly isn’t how we want our guests to feel I’ll be sure to share any necessary feedback to the team members she spoke withAt this time, since the item is being delivered to the guest, I’ll be unable to process a refund However, the MasterCard Gift Card is returnable as long as it is unopened and returned to a local Target Store as is noted on the details page of the product.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Thanks for contacting Target on behalf of our guest [redacted] I completely understand where [redacted] is coming from and I sincerely apologize for her experienceIt’s clear there’s room to improve the understanding of our team members in regards to our price match policy and I’ve shared this incident with leadership for reviewThe information [redacted] received from the team member who declined the match was correct and I’m sorry that this wasn’t what she was told during her first call.It’s clear that [redacted] is a loyal REDcard guest who’s had a poor guest experience and I’d like to do what I can to make this situation right for herAlthough I’m unable to provide a price match for this item, I’ve issued a GiftCard for $to ***’s email address which encompasses the value of the price difference she was hoping to seeI appreciate [redacted] reaching out to us and I look forward to seeing her online with us again soon! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

I understand that [redacted] rejected our previous response, but when PayPal is used to pay for online orders, a refund will be issued in the form of a Target GiftCard or eGiftCard for Target.comTarget GiftCard refund tender is per our system interaction with PayPal systemsThe disclaimer information is visible to our guest on Target.com help pages and on the checkout page when PayPal payment option is selectedI’m sorry if [redacted] didn’t see this information at checkoutWhile I’m not able to offer [redacted] the resolution she is looking for, I appreciate the time she has taken to share her feedback about our refund tender policies.I’ve documented her comments and will make them available to our Online Operations teamThey’ll consider her feedback when making future decisions regarding our policies.I’m sorry, but I’m not able to process a refund back to [redacted] ’s PayPal account and Target considers this matter closed

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsOur Cupertino location was able to resolve her concerns with respect to the patio setWe have issued the guest a one-time goodwill gesture GiftCard for her frustrating experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of [redacted] *** We reached our guest to address their concerns and requested a replacement Target GiftCard be mailed to her for $The GiftCard will be shipped today and should arrive within 7-business days via US Mail As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] .Sincerely, GiftCard Operations

As I previously explained, our system received an unknown response when we attempted to email herUnfortunately there isn’t a way to pin point why our system received an unknown response error however it can be caused from a various number of reasons including settings within the email domain that prevent it from being delivered The $was deducted from her order’s total so no further action is neededTarget now considers this case closedJennaTarget.com Executive Officeswww.target.com

I am rejecting this response because: I requested a call from the business and have not received one Additionally, no one has addressed one of my biggest concerns which was the customer service experience and Target's refusal to make the situation right by sending me an item that was not damaged - an item that was still in stock I want to speak with someone in the executive office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Target supplied a refund and still decided to ship the item orderedThey have also noted to provide additional training to call center employees on how to handle this issue in the future

Thanks for contacting Target on behalf of [redacted] We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.As an accommodation, we are refunding $the purchase amount on order [redacted] to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target GiftCards at ###-###-####Sincerely,Target.com Guest Services www.target.comCase [redacted]

Thanks for contacting Target on behalf of our guest [redacted] and his inquiry about his refund I understand that our guest is requesting a refund for his order in the amount of $for an order he placed through Target.com on June 1, for two diamond rings In researching the case, I see that the guest was notified the return received at our online return center was missing the diamond rings, it contained only empty ring boxes and that we would not be able to process a refund until the rings were returnedOur team members had also advised him that he could file a claim through USPS, the carrier he chose to return his purchase through Target provides pre-paid labels should our guest decide to return an item These labels are provided free of charge but do not carry additional insurance protection This order was also eligible to be returned to a local store, another option that Target provides our guestsSince that time, Target teams spent several months working with American Express to help resolve the dispute that the guest filed with them All of the necessary information was provided so that they could complete their investigationUltimately, we will not be able to process a refund until the rings are returned We are however, willing to extend our return policy should our guest return the ringsWe aren’t able to offer any additional options for this situation As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: I have spoken with a representative at my bank-they have stated that this is not a matter that has to do with them and the company needs to release the funds Also, now you're saying it could take up to days to release the funds because of the type of credit card I have? Yesterday the customer service representative, Marco, said it could take up to a week-which is already too long for my family to wait I have ordered off of Target.com in the past Quite a lot actually for the holidays and I have never had this happen with your company So to state that this is your policy is not accurate If this was your policy then I can promise you that no one would be ordering via your website I have already spread the word about this incident-asking people if they have had this happen-and everyone agrees that if this is your policy as you state then they will never make a purchase using your website and have thanked me for letting them know that this is your policy I am very disappointed by how this matter is being handled I did not do anything wrong I could have chosen multiple other companies to order the items from-but I chose Target I have always had a great experience with your company and respect your values However, I cannot stand by a company that would do this to this to their customers This is not a matter of $ This is a matter of feeding my family I will no longer be supporting Target if the situation is not properly rectified-I am not asking for anything other than my money back that was double charged (and by the way-I am aware that it is not fully charged-but when it is pending it is still being withheld and cannot be used) I will ensure that people are aware of not only how online shopping apparently works now...but how the customer service works now as well with your company

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Ms [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello [redacted] , Thanks again for contacting Target through the Revdex.com concerning the Target App and usageBecause promotions and pricing can vary by store and online, we’ll always do our best to provide all information for merchandise in stores and on Target.comI’m sorry for any disappointment with the Target App The app will show the store price for the item if the location permissions are enabled and you are in or near the storeIf the permissions aren’t enabled the Target.com pricing will be displayed As a reminder if you’re seeing a store price and then add the item to your shopping cart, you will see the online price when viewing the same item in your shopping cart as it will then be considered an order I’ve forward your feedback concerning the Target App and the changes you would like to see to the appropriate team to help with future updates to the AppWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of [redacted] ***I can only imagine how upsetting it must’ve been when he drove to the Valdosta Target store to find out that his order was cancelling due to a pricing inaccuracy Target.com strives to display accurate information associated with items, however, we do come across some items that are mispriced, described inaccurately, or even unavailableDue to this, Target can’t guarantee the accuracy, price, or availability of an itemI apologize for this inconvenience and the guest can find more information in our terms & conditions under the tab ‘availability, errors, & inaccuracies’Our online team has taken the Air Hogs Car off of Target.com and we’re working on updating the information as soon as possibleAt this time, I’m unable to honor the previous price, however, it should be available soon on Target.com for the correct price if he is still interested As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com