Target Corporation

I am rejecting this response because: Unfortunately, this still does not validate, or solve the issue at handAs a major corporation, you would think after charging an account almost days after the preorder was placed, that you would inform the buyer if their payment did not go throughIf indeed the policy is as you state, I would hope that you would take into consideration the customerThis is strictly a moral and ethical issue at handIf target wants to treat its customer this way, that is their choiceI sincerely disagree

Thanks for contacting Target on behalf of [redacted] ***, (aka [redacted] , [redacted] ***, [redacted] ***) We’d like to inform you that the orders were flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, this guest used multiple email addresses and names to exceed the promotion limit of one per household Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using themAfter a complete review, we isolated total attempts to purchase gift cards utilizing the limit one discount Of those orders were fulfilled with of the gift cards being flaggedThe paid value of the orders is $(x $270) We have reduced the refundable amount by $870, as your purchases exceeded the promotion maximum times, and those cards were fully redeemed at their full value The result is replacements being issued totaling $ As an accommodation, we are refunding the purchase amount on the impacted orders to replacement Target eGiftCardsThese Target eGiftCards will be sent to the e-mail addresses associated with the orders Although these orders are being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.Sincerely,Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached out to our guest to address his concernsI was able to speak with him on the phone about the multiple charges he was seeing on his bank statement for his recent Target.com purchase There was an initial error with the charges when the promotional GiftCard shipped out but those were corrected This is why he saw multiple charges coded as "Share Journal Entry".I couldn't agree more that the way our free promotional GiftCards are sent is confusing and I do apologize for that Our system has to assign a value to the card that is shipped to our guests It may appear as though they're being charged for the GiftCard, but they'll also notice the qualifying item in their purchase is discounted totaling the promotional value of the GiftCard As it stands, the guest was charged the correct amount for his order and their is nothing to be adjusted.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks so much for reaching out to our Executive Offices on behalf of [redacted] regarding their most recent order Due to the confirmation of their delivery and irregularities with their order history, I’m unable to process them a refund I want to make sure they enjoy their Target shopping experience and love the products they buy from usI invite them to shop the great selection of items available in their local Target store As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] *** Upon receipt of your contact, we reached our guest to address their concernsWe reviewed her experience and how the Carson City Store tried to accommodate Ms***We also reviewed Target’s full return policy for new and unused itemsAs a good will gesture a Giftcard was offered to invite Ms [redacted] back for a better experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Hello [redacted] ,Thanks for contacting Target on behalf of our guest [redacted] .Based on our previous response to our guest asking for cost replacement of an iPhone screen damaged by the guest dropping the phone and cracking it before coming into the store to purchase a phone caseThe mobile kiosk team member responded to Ms [redacted] 's request with help in putting on a phone case cover on an already damaged screenAt this time we have no further resolution for the guest and we consider this matter closed.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] .Sincerely,NancyThe Target Teamwww.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank you very much for you assistance[redacted]

I am rejecting this response because:I understand Target's return policy of days I do not want to "return" the item in the sense that I am unhappy with its color, appearance, etc The product is defective This is a quality issue I was sold a product that does not work and I am asking for a refund Dressers are not meant to last for four months/days We purchased the dresser for our baby who was born in mid-October, which is when we began to use the dresser In December, one of the drawers began to fall out of its track on a regular basis It will no longer stay in the track The dresser is not functional, as it is missing a drawer and the other drawers are exposed.I've contacted the manufacturer, Storkcraft, and they shared they could send replacement parts Unfortunately, none of the parts are broken The track on the drawer and on the inside of the dresser are both intact The drawer simply will not stay on the track It appears that the dresser has shifted or expanded and it no longer fits together the way it was designed Storkcraft also shared that since I exchanged money with Target, Target is responsible for the refund

Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached our guest to address her concerns I'm sorry to hear that she didn't receive her refund for both wristlets Our return center did receive her return but didn't finish processing it until JuneSometimes they get so many items that they get backed up, especially for special collectionsLilly Pulitzer was a special collection which had a shortened return window of daysI want all of our guests to receive timely refunds and I'm sorry this wasn't the case Our return center did open her return package and only one wristlet was inside so that's why she was refunded for one and not two At this time Target won't be issuing a refund of $for the second wristlet As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response because there were two items in that package as I said, and target is mistakenI know I put in both items, I very carefully packaged the items and I do not have the second one in my possession as I sent them to targetThis is not the first time they made a mistake on my orders, three times in the past when I placed orders from target for multiples of the same item they only sent oneNow they made a mistake on the return sideMy return window according to target website was until June, I had the dates okIf they were not ok I would not have been able to print a return labelTarget red card holders have an extra days to return so I was within my return window, and I sent back both wristletsI am disappointed target does not admit they made a mistake and makes me pay for their mistakeI will probably not order online anymore from target and certainly not return more than one item per package if I return anything I buy to insure I have "proof" of returning each item individually since target seems to not trust their customersThanks

Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] *** Upon receipt of your contact, we reached our guest to address their concernsThe guest returned to the Davie Target and was offered an accommodation for the price match requestWe did review clearance prices are listed under the price match policy exclusions As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Ms [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Amy The Target Team www.target.com Hello Thanks for contacting Target through the Revdex.com regarding your recent experience Please accept my sincere apology for the frustration and inconvenience you experienced with your ship to store order and with the subsequent guest service you experienced at our Ortega Target store Based on our current online ordering system you would have needed to place a new order to be picked up at the new locationA store can only cancel your existing orderThey are not able to transfer your existing order to a new locationBecause we’re always working on ways to be better for our guests we have shared your comments with our leadership team In addition we’ve documented the comments about your store experience for the Ortega Leadership teamOur leadership team will review your comments with our team members to ensure they’re providing the best possible service We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Amy The Target team www.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello ***, Thanks for contacting Target through the Revdex.com regarding your Target mobile experienceI’m sorry for any disappointment with your experience As we discussed on the phone the AT&T promotion may have appeared in Target advertising but it was not an exclusive REDcard offerThe iPhone purchase made on November 19, had a day from the sale date to return would have needed to be returned to take advantage of the Black Friday promotion While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments including your disappointment with guest service received and will make them available to our Target Mobile Leadership teams for further review so we can work to improve We always want to provide our guests with a positive experience and we appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

Thanks for contacting us on behalf of our guest [redacted] .I was able to speak with her this afternoon regarding the concerns she had with her recent Target.com order I’ve assured her that feedback has been shared with our senior leadership team as well as our team members’ supervisors.A manual refund in the amount of $has been requested to go back to her REDcard This isn’t the experience she should have had and I sincerely apologize for the frustration it has caused her I’ve sent her a $eGiftCard to invite her back for a better one.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] I can only imagine how disappointed she was when she realized that she wasn’t refunded in the amount of $ On 12/31/a Target team member processed a $refund since the shirt went on sale, bringing her total down to $When she returned the shirt to a Target store, she was refunded for the remaining amount of $ The first refund with her Target Debit Card failed so I had to reprocess her refund of $She should receive it within 7-business days back to her Target REDcard As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] I can only imagine how frustrating it must have been when she never received her second subscription order of infant formulaHer second subscription order number [redacted] was placed on 07/but it didn’t ship until 08/because it was out of stockSince Target.com doesn’t charge for items until they ship, she wasn’t charged for the order until 08/UPS shipped it back to our return center but unfortunately they didn’t provide a reason to why it was shipped backI finished processing her refund in the amount of $and she should receive it within 7-business days back to her MasterCardI submitted a ticket to our technical team to look into why she never received an email with tracking information regarding her orderI’d be happy to follow up with her further if she would like an update when they get back to me As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Thanks for contacting the Target Executive Offices regarding the concerns of our guest, [redacted] ***.I can certainly understand that authorization holds have an impact on our guest’s finances and I sincerely apologize for the frustration and inconvenience this has caused her Target.com isn’t able to process reversals manually and we don’t have access to remove authorization codes Pending authorization charges should fall off automatically as the order is shipped and billed and is entirely dependent on our guest’s financial institution; because of this, we’re unable to cover overdraft charges that could be incurred The best course of action for her is to continue to work with her card issuer for resolution Although there’s no way for me to undo the experience she’s had, I do sincerely apologize that it did This isn’t the experience we would want her to have so I’ve sent her a $eGiftCard to invite her back for a better one.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***[redacted] is correct, the original amount of her order was $Her order included items with the addition of a free $promotional eGiftCardDuring the time of pick up [redacted] was only able to purchase of the items, which totaled $The Ticonderoga Eraser would have been the 13th item, but it was cancelled from the orderSince the Ticonderoga Eraser was cancelled the overall total price dropped to $[redacted] was charged two separate amount, since there were two separate transactions$was charged as one transaction, since all items were picked up at the same time$was charged separately, since the eGiftCard was shipped separately to her email address.Please keep in mind, promotional GiftCards don’t ship until the qualifying item has been purchasedBecause free GiftCards are shipped separately, we need to assign a value to the item in order to ship it to our guests’It may appear as though she’s being charged for the eGiftCard, but she received discounts on other items totaling the promotional value, which totaled $10.00.Because the items shipped separately, she noticed two separate authorizations on her payment methodWith that being said, I know this isn't the resolution [redacted] was looking for and I sincerely apologize for any disappointment we’ve caused We're sorry there isn't more we can do for our guest but Target considers this matter closed as there are no other options As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)591-3869Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] *** Upon receipt of your contact, we reached our guest to address their concernsThe Apple watch maybe returned with a valid receipt if new and unused even though the box was opened [redacted] was sent the link to Target’s full return policy As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Ms [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com Dear [redacted] , Thanks for contacting Target through the Revdex.com regarding your concerns about the Fieldcrest sheets claim you submittedPlease accept my sincere apology for any confusionUpon receipt of your contact we reviewed the information you submittedThe item information that was originally submitted was for one set of King Size SheetsThe GiftCard that was sent to you was for the highest selling price for those sheets Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserveSincerely, Amy Target Corporation www.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am very pleased with Target's attitude toward my complaint and their willingness to make it right.I will continue to be a avid Target shopperThanks