Target Corporation

Dear Maureen, Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number Sincerely, Nancy The Target Team www.target.com Dear [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experienceThank you for sending the requested additional informationAfter fully researching with the Sacramento Riverside Store Asset Protection team and speaking with you it was confirmed this 60” TV was purchased in a sealed box from the manufacturerThe TV was also reviewed for item sales history and this TV hadn’t been previously soldI’m sorry we won’t be able to assist with a returnI know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to our leadership teamSincerely, Nancy The Target team www.target.com

Thanks for contacting the Target.com Executive Offices on behalf of our guest [redacted] *** I completely understand what an incredibly frustrating experience this has been for her I’ve reached out to [redacted] and spoke with her on several occasions the past few days At this point, I’ve competed the following:- Refused the delivery for the replacement order of furniture- Verified with EFW that the pifor her return order will be next Wednesday and that they will have two people available to do this- Processed a refund in the amount of $1552.35; this can take up to business days to post back to her Discover card- Sent her a $electronic Target GiftCard to invite her back for a better experienceI sincerely apologize for the amount of time and frustration this order has caused her; and in the end she still doesn’t have the furniture set she desired It is always very disheartening to see a case like this where so many thinks have gone wrong I will be sure to share her experience with our Senior Leadership team.I’ve provided her my contact information including my direct line in case she has any additional issues with the pireturn from EFW next Wednesday.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] - [redacted] Upon receipt of your contact, we reached our guest to address their concerns We apologized for any Target.com order issues Ms [redacted] - [redacted] experiencedThe order placed on July 11, for a Graco Travel System was adjusted for a completion coupon discount of $On line completion coupons can only be used one time As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] DI understand our guest is asking another $eGiftCard or a full refund for the damaged Compact UmbrellasAfter researching his concerns, I was able to confirm his order was placed on 01/12/2016, not 01/16/When our guest contacted our Chat Team he requested a GiftCard for the damaged itemThat eGiftCard was delivered to his email ( [redacted] @aol.com) on 06/17/On 06/21/2017, our guest contacted us again and asked for a full refund for the damaged itemUpon that call a full refund was issued in the amount of $back to his VisaIn additional we confirmed the eGiftCard was received and redeemed for $at the San Antonio North Target on 06/22/Since we’ve confirmed that our guest has been completely compensated for this entire experience, no further actions will be taken on this orderIf our guest feels the eGiftCard wasn’t used by hi, then we advise our guest to contact their local law enforcement for additional helpAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because:I feel this is still not acceptableNo one should shop at a place where they are treated so badThis is not the first time this has happened and I don’t trust that the situation will be handled appropriatelyI will NEVER spend a dime with Target and will also tell everyone that I can about what happenedI am very disappointed

Thanks for contacting Target on behalf of our guest [redacted] *** Target doesn’t charge for an order until the items are shipped or in this case, picked up from the chosen storeTarget only places an authorization hold on the payment tender to reserve the funds until the order is shipped or picked up She chose for her order to be picked up at the Mary Esther Target store and she won’t be charged until she picks up the paper towelsWe sent her an email today at 8:AM that her order is ready for pick upIf she doesn’t pick them up within days, her order will automatically cancel and the authorization hold will fall off of her bank card As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-JennaTarget.com Executive Officeswww.target.com

Thanks for contacting us on behalf of our guest [redacted] ***I’m sorry to hear about the disappointment this online experience caused our guestI realize the pricing on Target.com changes once the item was placed into the shopping cartThis normally happens when the sale price of an item has changed or is no longer availableWe try to keep our website as accurate as possible but we may experience lags in uploading updates throughout the siteWith that being said, the price provided during checkout is the accurate priceSince this is a busy time of the year, we’ve offered several different promotions for this same itemI realize he wasn’t able to take advantage of the previous sales but all promotions are only valid during the time-frame advertisedCurrently, the Power-Beat Earphones are $and the purchase comes with a $Target GiftCardI appreciate the time he’s taken to share his concerns and I’m sorry we’re unable to provide the resolution he’s looking forAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

Thank you for contacting Target Corporation regarding the experience of our guest, [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions or concerns, feel free to contact Target Guest Relations at ###-###-#### and provide reference number: [redacted] Sincerely, Elizabeth Target Corporation Dear [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experiences at the Queens Target storesPlease accept my sincere apology for any frustration and inconvenience this has caused youI appreciate you taking the time to share images of the couponsFrom the images you provided, it seems that the stores should have accepted the couponsAgain, I’m sorry this wasn’t your experienceWe take your comments seriously and I’ve shared your concerns with the Store Leadership teams at the Queens locations Target stores to review with the store team membersI’ve also passed your concerns along to our Advertising teams to review this process and make it easier for you and our other guestsI’m sending you a $Target GiftCard to reimburse you for your café expenses and to invite you back to Target for a better experienceI understand that our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us and that we provide you with the great service that you deserve in the futureSincerely, Elizabeth Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] I’m very sorry to hear that his order for the PSNathan Drake Collection Bundle was cancelledIt’s certainly upsetting that he drove to the store only to be told the order was cancelled due to a pricing error Target makes a conscientious effort to describe and display its products and services accurately on the SiteDespite these efforts, a small number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sitesAs a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and servicesTarget reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeTo view Target’s Teams & Conditions details, click hereWhen order is placed on Target.com an authorization hold is placed on the guest’s payment methodTarget doesn’t apply the charge until the order has shipped or in this case picked up from the storeSince ***’s order was cancelled, Target removed the hold on the funds and his financial institution will return the funds to his account according to the institution’s guidelines Currently the PSBundle is available for purchase on Target.com and the price is $As the previous team members mentioned, Target won’t be honoring the incorrect price of $for the bundle While I’m not able to provide the resolution that [redacted] is looking for, I appreciate that he took the time to bring this to our attentionI’ll certainly share this experience with our leadership team and ensure that we learn from this to prevent further instances from happening As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for reaching out to Target on behalf [redacted] I have shared his experience with the appropriate team to look into further I was able process his refund of $back to his Visa Card and he should receive it shortly As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ Thanks for contacting Target on behalf of our guest [redacted] and the delivery of his footrests [redacted] 's footrests were shipped on December 1, and were delivered December 4, within the allotted day shipping time frameSome items on Target.com require extra time to be prepared for shipment and with the Thanksgiving holiday there was a little longer delay [redacted] has been issued an eGiftCard in response to his inquiry on the contact us page for this experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsI advised the guest multiple times that our Order Research team worked directly with PayPal to issue a refund back to her PayPal accountI suggest the guest log in to her account to check for her refund and or contact her bankTarget.com has fulfilled the guest’s request of a refund back to her PayPal accountTarget.com has no further resolution for this case and considers the matter closedAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was able to purchase the Southwest gift cards in storeI'm surprised that nobody I spoke to at Target (customer service representatives) told me that this was a solution, as that's all I was searching forThanks for your help

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] *** Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Amy The Target Team www.target.com hello [redacted] Thanks for contacting Target through the Revdex.com regarding your recent experience at our Southington Target store It's always appreciated when you save your receipts but we know that sometimes things happenWithout a receipt or proof of purchase through our store look up option we aren't able to assist with this returnThe manufacturer may be able to assist with this concern While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they're providing the best possible service We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Amy The Target team www.target.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The stores policy states that items can be returned without a receipt Final Business Response / [redacted] (4000, 9, 2015/07/16) */ Thanks for contacting Target Corporation regarding the experience of our guest, [redacted] ***Included, you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions or concerns, feel free to contact Target Guest Relations at (800) [redacted] regarding case number: [redacted] Sincerely, Nancy Target Corporation Dear [redacted] ***, Thanks for contacting Target through the Revdex.com regarding your recent return experience We promise to attempt a return on every item purchased in our stores or on Target.com by scanning your receipt or packing slip, offering receipt look-up, or processing a non-receipted return or exchange using a valid government-issued photo ID With a valid receipt, packaging and accessories, we'll issue a full refund for most new, unused or defective items returned within days of purchaseSome items have a modified return policy that is less than daysFor example, all electronics and entertainment items have a day return policyPlease note the "return by" date listed under specific items on the packing slip or receiptAll gift cards, prepaid music, game and phone cards cannot be returnedFor more questions about our return policy, visit www.target.com/returns We did send you an email asking for more information so that we could try to assist with a receipt lookup, however, we haven't received this information from youAs electronic items have a day return policy, you may want to explore repair or warranty services with the manufacturerTheir contact information should be printed on the packaging Thanks for contacting us Sincerely, Nancy Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] I understand Mr [redacted] ’ order is shipping to an incorrect address, and although he has made every effort to attempt to correct this error, he has struggled to receive a refund.I sincerely apologize for all of the hassle and miscommunication Mr [redacted] has experienced through this ordealTarget takes great pride in shipping out orders as quickly as possible for our guestsBecause our fulfillment happens so quickly, the window of time available to attempt to modify an order is very small.Of course, when errors occur, we urge our team members to attempt everything we can to help correct the situation where possible, and I’m sorry Mr [redacted] didn’t feel supported by us.I’m happy to say that Mr [redacted] order has been successfully redirected back to usHe will receive a full refund of $to his MasterCard which will post in – business daysIf he still doesn’t see the amount return to his card after that time, please urge him to contact his card issuer for follow up.In addition, I have provided Mr [redacted] a $GiftCard for his experienceWe appreciate his willingness to place a second order with us despite the setbacks he experienced, and we’d love to invite him back for the kind of online experience he deserves as a loyal Target guestSincerely, RachelTarget.com Executive Officeswww.target.com

Thanks so much for contacting Target on behalf of [redacted] I can only imagine how upsetting it must’ve been when she realized that she provided the incorrect shipping address Since we’re unable to reroute packages through USPS or FedEx, a Team Member refunded her for the items that were included in those packagesSince she has been refunded, I’m unable to resend the items She had two packages shipped through UPS and both packages were held at a local UPS hub near herShe was able to provide her ID and pick up both packagesSince she picked up both packages successfully, I’m unable to send her replacements As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***I’m very sorry to hear that his Target eGiftCard was used without his permissionI can only imagine how confused and frustrated he must have been when he noticed that his $Target eGiftCard no longer had a balanceThis certainly isn’t the experience I’d like him to have, so I appreciate the time he took to bring this to my attentionThese cards were distributed by another company and we've been informed they will be handling and resolving these Gift CardsPlease contact Citibank at: ###-###-####As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thank you for contacting Target on behalf of our guest [redacted] ***I sincerely apologize for the inconvenience this experience has causedI can only imagine the frustration our guest must have felt after finding out the shipment was delivered to the incorrect addressIn most cases, once the tracking details is provided we’ll contact the shipping carrier to request a change of address.After the shipment was in transit, we were advised that the shipping address would be updated but after reading ***’s concerns, I noticed that wasn’t the caseI realize our guest has been dealing with this issue for quite some time and I’m happy to provide a refund for the delivered shipmentThe credit will post to the account within 3-business daysSince this item is currently out of stock we're unable to compensate the difference in priceOnce the item becomes available on Target.com we'll be more than happy to adjust the price to match the Black Friday promotionSince a return was requested the guest will receive an additional email asking them to return the shipment, please disregard that portion of the emailAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I’m sorry to hear that ***’s couch arrived with a strange odorA pickup return request has been made with EFW who handles all of Target’s larger shipments and items that are being returned without packagingI’ve expressed the urgency to have this item picked up as soon as possible and they’ll do their best to do soTarget takes these matters seriously and I’ve informed our merchandise teams to further investigate the Lexington Sofa BedAn incident report has been filed and someone will be reaching out to ***A full refund has been issued to [redacted] for the sofa bed [redacted] has already been provided with a $GiftCard for her experienceI know I’m not able to change what [redacted] already experienced, but I have confidence that if she uses the eGiftCard toward a new order she’ll have a much better Target.com experienceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: please see correspondence below: Hello [redacted] ,Thank you for your prompt response and assistance with my orderWhile I do appreciate your help with the $refund to my American Express and Target gift card, I still am awaiting a refund for the second portion of my order to be refunded to my CiticardI have cut & pasted the invoice belowPlease refund my card immediately with $Additionally, how do I access the Target gift card where you placed the first portion of my $refund?I would prefer to speak with you on the phone rather than continue solely with email correspondenceI am hoping we can get this resolved before I reply back to the Revdex.comThe Revdex.com has reached out to me to ask for my opinions and feedback based upon Target's handling of this ridiculous situation I spoke with one of your guest relations colleagues today and she insisted that any further refunds would not be possible until the items are returned back to target from EFW/delivery companyThis is not acceptable.I look forward to hearing from you today.Thank you, [redacted] ***###-###-####hello ***,We wanted to let you know that item(s) from your order (Order #[redacted] 2) placed on 06/08/have shipped.Due to the size of the item(s) ordered, a special delivery service will be usedOur carrier, EFW, will contact you soon to provide the details for your delivery.If the shipping method is “to the door” your shipment will be delivered to the doorstep outside of the residence; no need to be present at the time of delivery and a signature is not requiredIf your shipping method requires a signature someone years of age or older must be present to sign for the delivery.If your order contains more than one item, it may ship in multiple packages—check the details belowIf some item(s) haven't yet shipped, they'll be on their way soon.Thanks for shopping at Target.Team TargetThe following item(s) were shipped to this address: [redacted] ***, [redacted] **, Sudbury, MA, 01776-2379,###-###-####shipped on06/09/2016quantityshipping methodestimated arrivalpriceAimee Single Arm Chair with Sunbrella Fabric Cast - Ash Cast Ash5To The Door06/13/- 06/21/2016$3596.00Unit Price:$719.20$899.00carrier: ESTES FORWARDING WORLDWIDEtracking number:8208249item(s) in your orderquantitystatusHeatherstone Metal Patio Side Table - Threshold™ Cast Ash5Shippedfrequently asked questions:How do I track my package?EFW, our carrier, will contact you soon and provide you the Housebill # for trackingYou can visitwww.efwnow.comtotrack your packageTracking may not be available for the first hours.How will I know when my items will arrive?We do our best during the Checkout process to accurately estimate when your items will be deliveredThe estimated delivery date is based on several factors, including the destination address and how fast the carrier can transport your item(s).When will I be charged?We'll only charge you for an item when it is shippedIf your order contains multiple shipments, you will be charged for each item as it shipsThe Order Sum [redacted] to the right reflects your entire order, not your current charges.Still have a question?Visit ourordering and shipping helppage.shipment sum***.subtotal:$3596.00promotion discounts:$0.00shipping:$5.00shipping discounts:-$5.00Handling Fee:$300.00Handling Discount:$0.00estimated taxes:$66.48other charges:$0.00other discounts:-$2532.25your price:$1430.23total savings:-$(64%)Accountholders can view prior order information by visitingMy AccountFor further assistance with your order or for more information please visit ourHelpsection orcontact us.Please note that a signature may be required for the delivery of any packageIf no one will be available to sign for this package, you may wish to make alternate delivery arrangements with the carrier.Items in this order may be subject to California's Electronic Waste Recycling ActIf any items in this order are subject to that Act, the seller of that item has elected to pay any fees due on your behalf.For more information about how Target protects your information, visit ourPrivacy Policy.This email was sent from a notification-only address that cannot accept incoming emailPlease do not reply to this message.Thanks again for shopping with us.TARGET.COMGUEST SERVICE, Target Corporation, Mail Stop 2-AB, [redacted] Minneapolis, MN 55440-9350©2013Target.comTarget and the Bullseye Design are registered trademarks of Target Brands, Inc.All rights reserved