Target Corporation

I am rejecting this response because: First, there is a picture of the first phone call I made to target about this issue attachedI have also made dozens more phone calls and the issue was never resolvedStill this response does not address my issue rather it just is about something that has nothing to do with the current problemI have not been refunded for the iPad mini [redacted] Also my complaint requests that a corporate manager call me, that has not been done and This issue is not resolved until I receive that callA $gift card is not suffice compensation for this matter as I also have not been refunded for the orderIf you re read everything I wrote the issue will be easier for you to understand

I am rejecting this response because:this is absolutely insanewhy would I give to someone else so that I am out that money I have lost due to code and pin being stolen if they have even attempted to look into this matter, they can see it was not used by me or anyone near me absolutely unsatisfactory response

Thanks for contacting Target on behalf of our guest [redacted] *** Mr [redacted] has contacted us several times previously regarding this issueWhen our team members contacted FedEx for follow up on this shipment, FedEx confirmed that the package was successfully deliveredThe delivery tracking page for this order also shows that the shipment was given directly to the customer by the FedEx driver Due to this guest’s order history, we have reason to believe Mr [redacted] is in violation of the Terms and Conditions listed on our site under the heading ‘limitations on quantity’ and we are unable to assist Mr [redacted] any further with this order As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I can’t apologize enough that she received the wrong AC unit for the second timeI can only imagine how frustrated this has made her especially given the warmer weather in recent daysI’m happy to hear that she was able to find the item she was looking for and I hope she’s more comfortable Target has requested that UPS pick up the wrong unit from her and as of 12:00pm CST they haven’t arrivedThey’ll be picking the item up today, Thursday July 14th, and once I can confirm they have the unit I’ll issue a refund back to the original form of payment [redacted] paid with a $Target GiftCard and the remaining balance was charged to her Target REDcard When she logs in to “Mange my REDcard” section on Target.com it does say that Target can’t accept Target GiftCards as payment on an accountI’ve also confirmed this information with our REDcard departmentAs a result, Target isn’t able to issue the credits she’s requested I realize that I’m not able to provide the resolution she’s looking for, but Target considers this matter closed as there are no other optionsA full refund will be issued to her original methods of paymentA new Target eGiftCard will be issued which can be used online or printed to be used in storesThe remaining funds will be credited to her Target REDcardI’ve attached a copy of our refund policy As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello, Thanks for contacting Target on behalf of our guest [redacted] *** I’m disappointed to hear about the issues he’s encountered with his recent orderI show that he contacted us because the ottoman’s quality was unsatisfactory and a pickup to return the item was created on 5/12/The item was then picked up under USPS tracking number [redacted] As he mentioned, the tracking shows it is in transit as of 5/18/with no further updates [redacted] called us on 5/19/for an update and was advised that our order research team would be looking into thisOf course, we try to provide our guests with a quick and hassle-free resolution, but researching an issue such as a lost return can take some time [redacted] would have been advised that our order research team would be in contact with him as soon as they had more information to provide In order to resolve this for him, I have gone ahead and updated the replacement to be sent out immediatelyIf we are unable to locate the return, this won’t affect his billing or chargesIt is simply skipping a step in the process to allow [redacted] to receive his new ottoman as soon as possibleI apologize for any frustration this has caused, and I hope he enjoys his new ottoman! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Amy Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsI’m researching the guest’s issueShe has a Customer Service Ticket openOnce I have more information I’ll be reaching out to the guest to provide a resolutionAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] . Included you will find our response to Mr. [redacted] . As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and... reference case number [redacted] . Sincerely, Nancy The Target Team www.target.com Hello [redacted] , Thanks for contacting Target through the RevDex.com regarding your recent return experience. Target’s return policy on bicycles states guests can return or exchange a new and unused bike, or a defective bike, with a valid receipt dated within 90 days. Because this purchase is outside our return policy we are not able to assist with a return or an exchange. I’m sorry for any disappointment. For our full return policy check out www.target.com/returns. Thanks for letting us review your experience. Sincerely, Nancy The Target team www.target.com

Initial Business Response / [redacted] (1000, 5, 2016/03/17) */ Thanks for contacting Target on behalf of our guest [redacted] I can only imagine her frustration when her order was shipped to the incorrect address and once it was rerouted and delivered, parts of the lawn mower appeared to be usedI know when she contacted Target regarding this matter she expected a quick and fast resolution and I'm deeply sorry that wasn't the case I've contacted the cordless lawn mower's manufacturer, GreenWorks Tools, and spoke with Trevor; I provided him with details of the issue and he started a file for [redacted] Unfortunately, because I don't have access to the unique serial number that is on her lawn mower, I wasn't able to request replacements for the two batteries and battery charger on her behalfHe has requested that our guest contact GreenWorks Tools at [redacted] and provide the following: -Reference # CL- [redacted] -The unique serial number printed on her lawn mower -Proof of purchase I've included a copy of her invoice in a PDF for her to use as proof of purchase, if neededThis information will help the manufacturer send her the replacement partsKeep in mind, GreenWorks products are protected against all defects for a period of four years from the shipping date so the replacement parts will be at no additional cost to our guestThis information can be found on their website by visiting: http://www.greenworkstools.com/latest/warranty/ Target strives to send items in perfect condition and based off the details our guest shared, this certainly wasn't the caseI've shared her comments and concerns with our Merchandising and Product Quality teams for further review to help make sure [redacted] 's experience doesn't happen again It's concerning to hear that she doesn't recognize the shipping address on her order and didn't enter the addressI've sent a request to our Technical teams to review this matter furtherI'm really glad to hear that our team members were able to work to get the lawn mower rerouted to the correct address I know our guest has come to expect great guest service from Target and I'm truly sorry that we didn't meet her expectationsThe experiences she's described with our team members are unacceptableI'll personally follow up with our team members as well as their leaders to provide coaching and ensure that they're familiar with the processes and procedures Target has in place so that an appropriate resolution is provided to our guest I know I'm not able to change what [redacted] has experienced, but I have confidence that if she uses the $eGiftCard a team member previously sent her toward a new order, she'll have a much better Target.com experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want a replacement to be sent to my default billing/shipping address as shown on my Target profile and Target can schedule a pick up for the used partsI would like someone from the Target Executive Services Department to call me The $gift card was offered to me for the system glitch and multiple phone calls trying to reroute it to my addressThe supervisor I spoke to on 03/was very helpful offered to reach out to the FedEx and provided up to date informationI was completely satisfied with the customer service she has provided I was a happy customer waiting for the packageAlthough I felt disappointed Target sent used parts from another retailer, I thought Target would fix it right the wayI did not expect two different supervisors on 03/told me they will send replacement to the wrong address Why the supervisor I spoke to on 03/offering pick up but send replacement to the wrong address? He could offer to follow up the tracking and contact FedEx once it got shippedHis attitude really got me upsetI expressed I would like to speak to someone else from Target, he responded he is the supervisor, if he tell me there's nothing he can do to make my order right, no one else in Target corporation can do anything about it

Thanks for contacting Target on behalf of our guest [redacted] It’s very dishearten to hear about the poor and unprofessional conversations our guest experienced with several of our Target.com team membersThe treatment Ms [redacted] described is not a part of our guest philosophy, and I cannot apologize enough for the disappointment this has causedOur team members are empowered to assist our guests to the best of their ability and it saddens me to hear that wasn’t her caseI’m more than happy to assist our guest with a refund, but I noticed her online order number wasn’t provided in her complaintI’ve contacted Ms [redacted] via email to ask for her order information, however as of 09/09/2017, I haven’t received a responseOnce I hear back from our guest I’ll be more than happy to research her refund concernsAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

Initial Business Response / [redacted] (1000, 10, 2015/11/13) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsI understand our guest didn't receive a free Target Gift Card with the purchase of three household items because one of the items was not eligibleHowever, the item was listed on the signage We apologize for the disappointment this situation might have caused our guestI've documented the experience and shared her comments with the appropriate team In the meantime, I've sent the guest a Target Gift Card as reimbursement for the missed promotional item As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Thanks for writing

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe reviewed Ms [redacted] ’s full experience and how Target will work to correct and address to avoid a similar experience in the futureSent a good will gesture GiftCard As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I’m sorry to hear that [redacted] ’s item arrived missing some pieces and I apologize for any miscommunication he may have received from our team membersIt sounds like this was [redacted] ’s first experience ordering with Target.com and it’s disappointing to hear that we’ve let him down.I’m happy to say that [redacted] returned the incomplete product to the store on 12/15/and received a full refundIn addition, we also provided [redacted] with a $GiftCard and invited him to place a new order with us for the item he still neededAccording to tracking information, the shipment for his new item arrived on 12/15/and [redacted] was able to use the GiftCard towards this new orderThis new item is eligible to return through 3/22/for a full refund if needed, and [redacted] can take the item to his local store or print off a pre-paid shipping label from Target.com as he desires.It sounds like there’s an opportunity to improve clarity during communication between our team members and guests and I appreciate [redacted] sharing his experience with usI’ll be sure to pass his feedback along to leadership so that we can continue to provide the kind of service experience our guests truly deserve.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because: I bought 35.15 in school supplies. Not just the 2 items you listed. I recieved the refund today for only .43 cents. I never had a problem with Target until this past weekend I have had 3 issues with this order.

Thank you for contacting Target on behalf of our guest [redacted] ***.I’m sorry to hear about the disappointing experience our guest encountered while trying to take advantage of the previous promotionI understand our guest was seeking a price adjustment because the price was $lesser when she 1st viewed the itemShopping online isn’t much different than shopping at our local Target StoresIf there’s a sale on an item today, but the guest decides to purchase the item at the later time the sale may no longer be validIn that case, that same item could only be purchased for the current advertised price.I sincerely apologize for the disappointment we’ve caused after providing incorrect information about our subscription ordersI realize our guest was under the impression that every single subscription would qualify for the original sale price, but that wasn’t accurateWhen a subscription order is placed a “Subscription Disclaimer” is provided before our guests can complete orderThe information provided in that disclaimer is listed below:• Guest won't be charged until order is shipped.• The price will be confirmed when they enroll for the first subscription order• After the first subscription order, we will confirm the price of the subscription item in the "Please review your upcoming subscription delivery" email which is sent about days before it is scheduled to shipI confirmed the original order was adjusted by $1, but going forward we’re unable to honor the previous sale price unless it’s the current advertised priceI recognize this experience hasn’t been ideal, so I’ve sent the guest a $eGC to invite [redacted] back for a better oneAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, Shanetra Target.com Guest Services www.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Included you will find our response to Ms***As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any confusion and disappointmentVictoria Beckham was an exclusive line that was a limited-time-only collectionThese collections have limited return by datesThis information was printed on the receipt underneath each itemIn addition the store displays had signs making guests aware of the return policy for limited collectionsI know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they’re providing the best possible serviceWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yoursSincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of [redacted] We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on [redacted] to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I understand our guest is upset by the lack of inventory that was provided for the Beats Wireless HeadphonesTo date, I’ve contacted our guest via phone three timesIn addition, I left several voicemails asking our guest to please call me back directly, to resolve her order concerns.As of 12/06/2016, I still haven’t received any sort of commutation from PeytonWith that being said, Target has consider this matter closed.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for keeping us up to date on the frustrations of our guest [redacted] ***.I understand and can only apologize for the disappointing shopping experience she had with us She should have received the complete pajama set that she ordered the first time We were unable to get a replacement to her any sooner since the request was made after the shipping cut-off date If an item is unavailable to complete through an online store pick-up, it is because the inventory is very limited; in the future I would suggest calling the store for item availability This busy time of year, the few remaining items could be in someone’s shopping cart which is why it’s still showing inventory is available.There’s no way for me to change what she experienced and I do sincerely apologize I’ll be sure to pass along her feedback to our logistics team so we can continue to improve our internal processes At this time, there is nothing else I can do for this situation and Target considers the matter closed.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] I’m so sorry to hear about the difficulties [redacted] experienced while trying to place an order with us during our REDcard Early Access eventIt sounds like she experienced issues with service from both our site and our team membersIt’s disappointing to hear that we’ve let [redacted] down and I appreciate her reaching out to us It’s clear that [redacted] is a loyal REDcard guest and I’d love to do what I can to make this right for herI’ve issued a refund of $to [redacted] , and she should see the amount post to her tender in – business daysWe appreciate her shopping with us for the holidays and we look forward to her future orders! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] *** I’m sorry to hear [redacted] didn’t accept our responseWe’re aware that he isn't satisfied with the resolution we providedI will personally share his concerns to our senior leadership team regarding his experience with our GiftCardsNo further actions will be takenTarget considers this matter closed As always, I appreciate the assistance you provide us