Target Corporation

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe explained Target doesn’t offer credits for repairs of damaged itemsThe receipt for this TV has a return date of January 24, A like was provided for Target’s full return policy to answer all return questions As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Hello, Thanks for contacting us on behalf of [redacted] *** During research, we uncovered complaints and orders under additional name(s), and we are requesting additional time to fully investigate Thanks,CaraTarget.com Guest ServicesTarget.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] *** Upon receipt of your contact, I reached our guest to address their concernsI provided Mr [redacted] information about Target’s coupon acceptance and return policies and directed him to Target.com for additional informationWe also discussed his store experiencePer our policy I have submitted the information he provided to our Store Leadership team for direct follwith him As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Amy Target Corporation www.target.com

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Thanks for contacting Target on behalf of our guest [redacted] The response to Target's 15% off site wide offer on Monday, November was unprecedentedMany of our guests were unable to take advantage of the offer and I sincerely apologize that the guest was among those who were inconvenienced We're not able to extend Monday's promotionHowever, I would advise the guest to keep checking back throughout the holiday season for the latest offersI understand my apologies may not completely eliminate the guest's frustration, but I hope he'll give us another chance and continue shopping with usI have confidence that if he chooses to place a new order he'll have a much better experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do know for a fact that other customers were able to purchase items with the said discount the next business day after site issues were resolvedA vast majority were able to get the 15% discount on Tuesday morning with the help of online assistance from Target To tell a customer to keep shopping for other great deals after a previously advertised deal was not honored - through no fault of the consumer, is unacceptable The fact that Target has offered no resolution other than to keep shopping with them does not entail good business I would like a more appropriate resolution or advice on how to proceed with possible legal action on behalf of not only myself but other similarly situated customersIn most likelihood a class action on deceptive advertising practices Thank you for the prompt reply, however the content is not acceptable

Thanks for contacting Target on behalf of [redacted] (aka [redacted] **) We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Dear Maureen, Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe have shared ***’s feedback with the Store Team LeaderIn addition we have sent [redacted] a small goodwill gesture GiftCard.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsThe team member the guest spoke with failed to inform her that were unable to refund shipping costs on the original order once a replacement has been created so I issued her a $Target eGiftCard in part for the $for shipping and an additional $for your poor experienceThe eGiftCard will be sent to the email address attached to the order in 4-hoursAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] Garrison This is certainly not the type of experience we want to provide our guestsPlease accept my sincere apologizes for all the frustration that has come about with trying to cancel the subscriptionNot being able to cancel subscriptions is a known issue and our tech team is working to get it taken care of [redacted] ’s subscription has now been cancelled, and she won’t receive any further shipmentsI have also sent [redacted] a $eGiftCard for the inconvenienceShe should receive that within the next 4-hours As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] T O'*** I completely understand ***’s frustrations and I apologize for any miscommunication that may have occurred; I understand she was looking forward to purchasing this item online and is disappointed to hear the product was only available at her desired price in stores.Per our Terms and Conditions, although we make a conscientious effort to describe and display products and services accurately, we cannot and do not guarantee the accuracy or completeness of any information on the Site, including prices or availabilityTarget reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeBecause the item was not meant to be available on Target.com for this promotional pricing, the item was removed from the site to ensure there would be no further confusion for our guests.Of course it’s clear this has been a poor experience for [redacted] and although I’m unable to provide her with the resolution she’s seeking, I’ve issued a $GiftCard to her email address as a gesture of goodwillWe have many exciting holiday promotions planned and I’d love to invite [redacted] back with her GiftCard to shop our great sales.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Hello, Thanks for contacting Target on behalf of our guest [redacted] . I’m sorry to hear that [redacted] hasn’t received her refund yet for the Hot Wheels item she returned in January. When the item was returned to the return center, it was past the 90 day return date, at 98 days. As our... return center is unable to process returns received after the return window has passed, they had to deny the return. We can certainly still assist guests with exceptions when necessary, however, we advise guests to contact us for any exceptions or assistance beyond the return policy to avoid issues with the return center’s processing of the return. I’m showing an eGiftCard for the refund amount was sent to her email [redacted] on 2/16/2018. I understand [redacted] requested a refund to her PayPal account, however, orders placed using PayPal are always refunded with an eGiftCard. This is explained prior to checkout when using PayPal. Since we appreciate ***’s loyalty to Target, I have gone ahead and closed this GiftCard, and have requested a refund to her PayPal in the amount of $29.05. I understand [redacted] was requesting a refund of $37.83, but after a toy promotion discount was applied to the item, the total [redacted] paid for the Hot Wheels item was $29.05, and this is the amount eligible for a refund. [redacted] can expect the refund to post to her PayPal within 3-5 business days. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Amy Target.com Executive Offices www.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAccording to Lena at Target a check will be mailed to my Post Box within a week or so

Thanks for contacting us regarding the concerns of our guest [redacted] ***I certainly apologize for the very frustrating experience he has had and I’m sorry we let him down Pre-orders don’t have a guaranteed delivery date and are often mailed on or a day before the street date I’m showing that the movie was delivered on 12/ I’m also showing that a price adjustment was done for him on 12/which brough the total price of the movie with taxes to $As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, PaulineTarget.com Executive Officeswww.target.com

I am rejecting this response because:I tried contacting Pauline the Target employee who left me a message and emailI sent an email response to her, but never heard backHere is that email: Mon 12/5/10:AMTo:Target Guest Service ([email protected])HelloPaulineI appreciate you getting back to meI am just not sure I want to deal with Target any longerYour employees wasted hours of my time the other day and the so-called supervisor was a little sarcastic at timesI had to ask her to get out a calculator to do simple mathI had wanted those items, but if there were a reason I needed to return something, I do not want to have to go through the same mess dealing with uninformed Target employeesPlus, again, I feel like I was more knowledgeable about my order than your employeesThey wasted my valuable time and what do I have to show for it - nothing, but an offer to give me the 15% discount that I should have already gotten when your online ordering system and employees messed up my orderI am not sure doing business with Target is worth me having to do so much work on my own for a service you claim you can provide and I am paying your to do Sincerely as I can be at this point, [redacted] II I am sorry, but I truly did not like having my personal time wasted basically doing the jobs of Target employees - espa supervisor and her boss who she claimed was there beside her during my to hour phone conversation including the time spent on the Target online chat featureI should have been given what is being offered here on the day of the nightmare purchase, but I only got excuse after excuse from all the employees I spoke with including a supervisor and her boss who should have known better considering their positionsI, actually, had to ask this supervisor to get out a calculator to do simple math after she kept insisting I didn't have enough credit on my RedCard credit cardShe kept making up excuse after excuse after each time I challenged her illogical answers as to why my order was cancelled and as to why she wasn't able to place the order again at that timeI was doing her job, but I wasn't being paidI have been told to stay away from Target because Target Corporation is more concerned with social issues that their customers and I think I am seeing why I was told this after going through this experienceIt is not right for businesses to waste their customers time and cause them such frustrationI might have understood more so when I had only talked to regular customer service employees with no real authority, but after the sorry treatment from a supervisor and her boss I am not satisfied with this offerI can only imagine the stress and frustration I might experience again if I have to return any of the items I purchaseI am certain I do not want to go through that againI am tired of businesses advertising there services and not living up to those promises and wasting my time and causing unnecessary stress and frustrationI think I am going to go a different route and contact a consumer news team to do a story on businesses like Target and their failures to live up to what they advertise they can doLet's see how Target likes having to take more of their time to answer the questions I still have about how I was treated and why it took me having to contact the Revdex.com for help after talking to Target employees in positions that should have been able to correct Target's mistakes without taking so much of my personal time and creating unnecessary stress for me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I further want to thank you for helping me get this resolved.Best regards,***

I am rejecting this response because: They offered no resolution to the problemThe problem they created for me has not been addressed nor do they even offer a solution to this matterI don't think a resolution can be made when they are not willing to accept any fault for the situation they created for us the customersI don't think I am being unreasonable in my statementI can see their position as a company is to not do what they can to take care of the customer in a matter that they created from their responseThey want you to use their online website but then come back and say its not accuratethat is a double standardEven store employees tell you to use the online website to find the store closest to you with the item

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Included you will find our response to Mr***As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com Dear Mr***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenienceI understand that our Ahwatukee Target store would not price match an item for you after you drove to purchase itPer our price match guarantee - The item must be the identical item, brand name, size, weight, color, and quantity and model numberIt must be in stock at the time of price matchBecause the item you were attempting to purchase was not in stock on Target.com the store was unable to honor that price match Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve Sincerely, Amy Target Corporation www.target.com

Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns I looked back through our January promotions and show there was one for buy $worth of nutritional items and receive a $Target GiftCardAfter reviewing the guest's order summary and reading her letter to the Revdex.coms I also see that a Target eGiftCard in the amount of $was issued back on February 12, The guest is entitled to another $Target GiftCard which I sent to the email address attached to the original orderShe should receive her Target eGiftCard in 4-hours As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] . Included you will find our response to Mr. [redacted] . As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at... ###-###-#### and reference case number [redacted] . Sincerely, AmyTarget Corporationwww.target.com Dear [redacted] , Thanks for contacting Target through the RevDex.com regarding your recent experience. Upon receipt of your contact I partnered with our Target Mobile team at the Manalapan, NJ Target store. After you requested to use the Target GiftCard from your first activation on your second activation the Target Mobile team member offered to start the activation process over but you declined. Unfortunately there is no way to apply a GiftCard to a down payment other than during activation. I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. Sincerely, AmyTarget Corporation www.target.com

I am rejecting this response because: I was never contacted on 1/or 1/The last conversation I had with a customer service agent was that he was going to contact the distribution center to see what the issue was and call me back so he could place the order on my behalf to make sure it was correct (for the third time)He also said he would be calling to help me replace the order so I could get the same promotion I received the first and second time the order was placed, but target sent out the incorrect itemsI would like to be contacted by target to make this right

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am still very upset over the whole ordeal but at least my money was refunded in a manner that I can choose where to buy the merchandise again