Target Corporation

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Amy Target Corporation www.target.com Dear ***, Thanks for your follow up question regarding your experience at our Melbourne FlTarget store I apologize for any confusion my previous response causedThe inaccuracy referred to in my original response was not on your part but on the part of the store team member who provided inaccurate information about the ability to use a GiftCard to pay for the balance of a Target RedCard I hope that clears up any confusionPlease don’t hesitate to give us a call at ###-###-#### if you need further assistance Amy Target Corporation www.target.com

The desk has already been assembled so there's no need for a new one to be sent out so i'll just accept the $gift card

Thanks for contacting Target on behalf of our guest [redacted] and his issue with his cancelled order for an X-Box One S Battlefield Bundle that includes a gift with purchase for a Live Gold month membership.I’ve called and provided him my direct line so that we could discuss his experience and so I could provide him options and I have not heard back from him I’ve also followed up with an email explaining the system error that occurred to his order and why it was cancelled It was a known issue and his since been corrected.I’m disappointed to hear that he was given conflicting reasons as to why his order was cancelled He should have been provided alternative options to place his order and still receive the discounts I apologize that didn’t happen and that it has caused him so much time and frustration.I’ve let him know that he can go ahead and place a new order and call me with his new order number so I can adjust his total to reflect our Cyber Monday discount of 15% The authorization hold on his RedCard should be released so he should be able to use that on his order to receive the additional 5% RedCard discount.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com Dear Mr [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experience at our LaCienga Beverly Target storePlease accept my sincere apology for any frustration and inconvenienceMost unopened items in new condition and returned within days will receive a refund or exchangeGuest can exchange items at a store using a receiptWithout a receipt, guest can exchange an item for an item of equal or greater value provided the item is new and unusedThe guest is responsible for paying any difference if selecting an item of greater value I know that your experience at the store was disappointingWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they’re providing the best possible serviceWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yoursSincerely, AmyTarget Corporation www.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsThe December – 24, weekly circular ad did show the DVD on saleThe purchase was for The Blu-ray & DVD & Digital and not part of the advertisementAs a good will gesture a GiftCard was sent to our guestAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] *** I sincerely apologize about the delay with Mrs***’s car seatWhen we received the original order back, we failed to invoice it so the replacement never got sent outOn 12/the replacement was created and is estimated to be delivered on 12/28; this may differ due to the holidaysThe email notifications and tracking information will be delivered to Mr***’s email addressI have also followed up with Mr [redacted] via telephone and informed him of this information and also provided a $eGiftCard for the inconvenience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Thanks, Morgan Target.com Executive Offices

Initial Business Response / [redacted] (1000, 10, 2015/09/11) */ hello, Thanks for contacting Target on behalf of our guest [redacted] *** Included you will find our response to Mr*** hello ***, Thanks for contacting Target through the Revdex.com regarding your recent experienceWe truly apologize for the frustration you experienced while shopping at your local Target store It's always Target's goal to try and give all guests the opportunity to buy the merchandise they are looking forBecause of this, Target has established purchase quantity limits Target reserves the right to limit quantities for all transactions including purchases of advertised sale itemsOur Quantity Limit Policy is available on the policy board near Guest Services and on Target.com Your feedback is important to us, I will be sharing the details of your experience with the appropriate Target teams for further policy review I will be sending you Target coupons to invite you back into Target for a better experiencePlease allow up to business days for your coupons to arrive Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve Sincerely, Danyelle Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) if they are going to limit the number of items you can buy on sale then it must be posted in the sale paper, so that customers will not be subject to embarring conflict with sales people and make them look like foolsthey must and can do better with the sales they put out therei know other stores put limits on sale items and the customers abide with that itemI do business with a lot of stores and always check ads before I purchase items But to go into that store and put items in buggy and then be told you can not buy but is not in acceptance with the the lawYou stand there and they put you at a very embarrassing position with other customers looking on and you feel oddThere sales paper had no such limit and then enter said store and they have posted a sigh that reads (BUY MORE SAVE MORE)Also when the manger said it was in the sale add he told and outright lie.He did not state the policy at the guest services or your web siteAs for the coupons you are sending I will think about it Final Business Response / [redacted] (4000, 14, 2015/09/17) */ hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr.*** hello [redacted] ***, Thanks for contacting Target again through the Revdex.com regarding your recent experience Purchasing twenty cases of pop would be considered to be a bulk orderTarget does offer bulk orders if you are interested in doing soDuring your next visit to Target, please stop by the Guest Service DeskThey'll be able to help with your request and determine if it can be submitted to our Buying teamsWhile we'd like to offer this service on all Target merchandise, there may be some limitations on which types of merchandise we can order in bulkPlease note these orders can take up to days to process I know this has been a frustrating experience for youWhile I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they're providing the best possible service We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Sonzaray The Target team www.target.com As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Sonzaray The Target Team www.target.com Sincerely, Sonzaray The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I know this has been a disappointing experience for our guest since the Bathing Top she purchased didn’t meet her expectationsI completely understand why our guest prefers to exchange the item, instead of returning it Unfortunately, Target.com doesn’t offer exchangesIf the guest needs a different size she must return the item and place a new orderThis information can also be found on Target.com under “Exchange an item”I understand our guest has some concerns regarding the difference in priceAfter reviewing the pricing information, I noticed the Bathing Top is currently on sale for $In addition, free shipping is provided on all orders over $and purchases made with a REDcardI know this isn’t the resolution our guest was looking, but I appreciate the time she’s taking to share her feedback and concernsAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsI was able to locate the gift givers name and provided it to the guestI also apologized for their overall experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Sonzaray The Target Team www.target.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) They were able to provide the requested information this time

Thanks for contacting Target on behalf of our guest [redacted] ***I’m very sorry to hear that her Target GiftCard didn’t have a balance when she went to use itThis certainly isn’t the experience I’d like her to have and I appreciate she took the time to bring this to my attentionTarget considers GiftCards to be like cash so we can only issue a replacement when there is a remaining balanceHowever, I understand that $is a lot of money, which is why I’ve thoroughly researched the GiftCard activityAfter my research I did find some discrepancies and have requested a $Target eGiftCard be sent to her email addressShe should receive it within 4-hoursPlease keep in mind that the way the GiftCard is issued there is verbiage that mentions it’s for an inconvenience, however, this is the original GiftCardI’m not able to change the information that is on the email because it’s generated by the systemTo ensure that no one is able to access her Target.com account, I recommend that she reset her passwordAlso, it’s a good idea to use unique user names and passwords on each website where she’s created an accountAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response / [redacted] (1000, 10, 2015/12/30) */ Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] . Included you will find our response to Ms. Smith. As always, we appreciate the assistance you provide us with our guests. If you have further questions,... feel free to contact Target at (800)440-0680 and reference case number [redacted] . Sincerely, Nancy The Target Team www.target.com ------- Hello [redacted] , Thanks for contacting Target through the RevDex.com regarding your recent return experience at the Glen Burnie Target store. The Glen Burnie store Leadership team reviewed and is unable to research further without a valid receipt. I have included helpful information about our return policy. We promise to attempt a return on every item purchased in our stores or on Target.com by scanning your receipt or packing slip, offering receipt look-up, or processing a non-receipted return or exchange using a valid government-issued photo ID. With a valid receipt, packaging and accessories, we'll issue a full refund for most new, unused or defective items returned within 90 days of purchase. Some items have a modified return policy that is less than 90 days. For example, all electronics and entertainment items have a 30 day return policy. Please note the "return by" date listed under specific items on the packing slip or receipt. All gift cards, prepaid music, game and phone cards cannot be returned. For more questions about our return policy, visit www.target.com/returns. I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, Nancy The Target team www.target.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've attempted a return with a valid receipt and packaging except the item was a totally different t one then what I was suppose to receive and they still deny my return. I've even went through corporate about it Final Business Response / [redacted] (4000, 14, 2016/01/08) */ Hello [redacted] , Thanks for taking the time to share your additional comments with us. Again, I am sorry to learn of your disappointing experience with the XboxOne Game Rock Band Full Band you bought at our Glen Burnie Target store. We apologize for the frustration and disappointment this situation might have caused you. Our store management and Assets protection team reviewed your situation. Unfortunately, our store won't take it back and we empower our store management to make the right decisions about this situations. I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns. I've documented your comments and will make them available to our leadership team. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, Harol The Target team Target.com

Thanks for contacting the Target.com Executive Offices regarding the concerns of our guest, [redacted] .I’m very sorry for the frustration that a refund for a missing order has caused her I’m showing that the original order amount was for $39.91; she was issued two refunds that total $ - $in 12/14/and $on 12/ The reason the refund was reduced by $is because when a promotional GiftCard is earned on an order, the refund is reduced by the amount of the earned GiftCard, in this case the $eGiftCard I realize the order not shipping is through no fault of her own and I’ve gone ahead and refunded her the $difference; please keep in mind this can take up to business days for this to appear back to her Target REDcard She was provided a $eGiftCard by another team member, she can use this on a future purchase so we can provide her the experience she deserves.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

I am rejecting this response because: I find It Unacceptable that the funds I used to purchase TARGET money cannot be applied as a courtesy for Target's TWO mistakesThese were not mistakes I made and I want the gift card applied to my Target Visa balanceI find it very hard to believe that when YOU screw up twice that you don't think you should be held accountable and Correct the situation?? Restore faith in your customers? Your Business ethics and Morals should overshadow your "Policies"I do not accept this

Thanks so much for contacting Target on behalf of D *** Target refunded his MasterCard on February 26th in the amount of $At this time, there isn’t a way for Target to accept refund returns which means MasterCard still has his refund value; even with his account being closed I apologize for the confusion but he’ll have to reach out to MasterCard to obtain his refund that Target issued As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Thanks for reaching back out to us for clarification on why [redacted] ***’s orders were cancelled Target reserves the right to prohibit purchases of any merchandise to resellers Target grants a limited license to access and make personal use of the Site and the Content for noncommercial purposes only However, we invite her to shop the great selection of items available in her local Target storeThanks for getting in touch I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] *** Upon receipt of your contact, we reached our guest to address their concernsWe reviewed his experience with the store and shared his feedback with the store leadership teamWe are currently reviewing the self-check systemMr [redacted] accepted a small Target GiftCard as a goodwill gesture As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Amy Target Corporation www.target.com

I appreciate you reaching out to us on behalf of the guest [redacted] I apologize for any frustration and misunderstanding this has causedAfter doing research on the guest’s previous orders, as well as the order number [redacted] , we are unable to issue a refundBased on the research from our order verification team, the usage history on the guests account violates Target’s Terms and ConditionsThe guest may continue to shop in any Target store for future purchases As it turns out we aren't able to offer any refund for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: No one from Target calledTarget is a third party vendor that screwed up the account in the first placeLenay failed to put the information in correctly Then for months said it would be fixed!! So how is this Sprint fault? Then when I paid out the contact she couldn't upgrade my phone Five days because I wanted the $gift card to spend at your store so yes it's your problem It's funny after dealing with Target Mobile I went to Best Buy and they upgraded itSo please don't insult me by saying to go to Sprint when the problem started at their 3rd party vendor which is Target!

Thanks for contacting Target on behalf of our guest [redacted] *** I understand Ms [redacted] has some concerns regarding the way she was charged for her order [redacted] , and I’m happy to assistDuring checkout we make every effort to show our guests the closest possible estimate for their final totalHowever, we clearly mark during checkout that the taxes listed are estimated rather than final.Target does not charge our guests until their items ship or are picked upAt the time of shipping, we are able to verify which warehouse the order is shipping fromDepending on the shipping location as well as where the products are shipping from, guests may see an additional charge for the verified tax amounts in effect at the time of shipmentThis is stated in our Terms & Conditions: “You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling chargesIn addition, you remain responsible for any taxes that may be applicable to your Transactions.”As it turns out we aren't able to offer Ms [redacted] the resolution she is seeking for this situationHowever, I’ve sent her the $GiftCard we originally offered her for the experienceTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Complaint: [redacted] I am rejecting this response because: the firms policy does not cover the life of the product. The message I get is don't buy anything but products that should only last for 90 days. Sincerely, [redacted] ***