Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] .I apologize for all of the inconvenience and frustration that this damaged patio chair has caused him and his wife I spoke with his wife [redacted] this afternoon and was able to come to an agreement; they’ll keep the table and chair set as is for a $discount I’ve gone ahead and processed a $credit back to their credit card I’ll be sure to pass along their experience and feedback to our senior leadership team.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I appreciate the quick response and favorable decision from TargetI am a frequent Target shopper and hope Target will do their best to protect their customersHere are a few comments to share for Target to consider:Giftcardmall told me they generate their gift card numbers and don't buy them from individual personsI don't expect the gift card number to leak from giftcardmallI purchased the gift card on 11/23, and didn't scrach the back of the gift card to see the number/pin until 2/for an online Target.com purchaseWithin hours, on 3/1, the gift card was used by another personIf this gift card theft happens so quickly to a Target.com purchase, it's highly likely orders at Target.com are being monitored by hackersAnd please know that I make many online purchases at Lowes.com, Amazon.com, Walmart.com, Homedepot.com, ebay.com, etcwith gift cardsNone of those gift cards got used by other peopleI was unaware that my gift card info got saved to my Target.com account after making just one online purchaseTarget call center rep told me that I can see the entire gift card numbers and pins in my online account, if there is still a balance of the gift cardI don't consider that a safe practiceIf god forgives that another significant data breach happens to Target.com, how many gift card numbers/pins will be stolen? It's better to only show the last digits of the gift card number and the pinSomething like thatWhen I call Target gift card department quite a few times, Target reps always blame Giftcardmall for the possible leak of the gift card info, even after I told them they sell millions of gift cards in bulk to retail/grocery stores and it's unlikely they purchase cards from individualsI hope it's safe to shop on Target.com and no one from inside Target are involved in this incident.Anyway, thank you for the action taken by Target! I still like to purchase at Target and will be more carefulThanks to Revdex.com for your help!**

I am rejecting this response because: The local police department will not do anything because I have no proof I didn't use the card add I already stated I believe this was a scam and there was never anything on the card If there was then target needs to provide me with the information of the person that supposedly used it so I can give this to the police department or in fact give me a replacement card

I am rejecting this response because: I responded with reasons to target saying that there response is not true and made up

Thanks for contacting Target on behalf of our guest [redacted] *** It sounds like there were several issues with the delivery of Ms***’s order, and when she called to speak with our team members, she came away from the conversation feeling dissatisfiedIt looks like this was Ms ***’s first experience ordering with us online, and I’m sorry we’ve let her and her family down.I’m happy to say that our team members have issued a replacement for our guest and in light of her sensitive time-frame, upgraded shipping has been provided at no expense to herIn addition, I’ve issued a $GiftCard to her email addressI realize there’s no way to undo what’s already happened, but I’d love to invite Ms [redacted] back to place a new order with us using this GiftCardI’m confident she’ll have the kind of shopping experience she truly deserves to have as a Target guestAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:This is a complete outrageLoyal customers who have spent large amounts of money with the company are banned for no reason at allWe have never in our lives experienced something like this Shocked that such a large company such as Target could do something like this to one of their customers

Thanks for contacting Target on behalf of our guest [redacted] We're so sorry to hear about our guest's experience while trying to find out why his Target Visa Debit Card wasn't activatedWe were able to speak with the guest via telephone conversation, and provided him with a replacement Target GiftCard for the requested value that was to be loaded on the Target visa Debit CardSince the guest has accepted this as a suitable resolution, no further action is required As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: although the $gift card is a nice gesture, my deficit is for $ I would have expected a $or $gift card to correct this issue

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe explained the Target Circular advertised for December 13-19, a PlayStation console with controller and Star Wars Battlefront digital download on sale for $regular price $ As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't have any response from TargetI submitted a copy of the sales add to them picture proof of the saleI sent this email proof on 1/4/and today is 1/8/I did not get any responseI have Attach pictures, you can see the add with the sale Final Business Response / [redacted] (1000, 12, 2016/01/21) */ Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] We've attempted to contact our Guest by phone and email and we are currently waiting for a responseWe'll get back to you with our resolution as soon as we receive a response from our guest As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***.I can’t imagine how frustrating it must’ve been for her to have received the wrong item not once, but twiceWhen a wrong item has been sent more than once, our procedure is to have our fulfillment centers check the item numbers of the ordered item and the item that was received to ensure that there are no errorsThe previous team member that she spoke with created a ticket for our fulfillment center to look into this further to ensure that any errors are fixed to prevent this from happening againTypically, this process can take 7-business days, but I’d be more than happy to let the guest know when this is resolved so that she can reorder the item without any further errorsWhen her order for the Cra-Z-Art Easel is placed, I can process a 10% discount back to her original form of payment.I see that the previous team member resent her the return packaging labelsIf she still hasn’t received them, I can send them to her as soon as possibleThe guest will be refunded for her order when both items are received at our return center.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:The target agent said" Her orders have been cancelled due in part to Target.com Terms and Conditions found on our webpage." I just read your terms and conditions carefully and didn't find out what my problem isPlease make it clear which term caused the problem.In addition, I only placed orders after I got my Red CardThe first two orders included two lego toys for my kid and some feminine products The third order and the fourth order were some personal care items and expired since I didn't notice the day pickup frameThe 5th order was placed by my husband, who thought I would need these items as gifts for our family, which I actually already bought in my previous orderThen after these orders, I got blocked by your system and my 6th order which included several gift cards got canceled.It's fine if I couldn't buy from target.comIt's inconvenient but there're still lots of other online storesBut I hope that you could explain clearly which terms and conditions led the problem

Hello [redacted] Thanks for contacting Target on behalf of our guest [redacted] **. Upon receipt of your contact, we reached our guest to address their concerns. The $25 credit guest was looking for was issued on April 28, 2016. A letter of confirmation was sent to the guest as well as notification by voice mail. Ms.Ng has not returned calls with any further questions or concerns. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)440-0680 and reference case number 12639846. Sincerely, Nancy The Target Team www.target.com

Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns After reviewing the guest's order invoice I show that they weren't charged for shippingThe shipping was applied to the order at the time the order was placed but the total of the order was then adjusted once the order shippedI've attached a copy of the order invoice to this email Once an order has been submitted there is only about a minute window in which an order can be cancelledWe process order quickly so they ship to our guest as soon as possible The shipping address listed on the order is the same as the billing address[redacted] Santee CA The shipping address may have defaulted back to an old addressAdvised the guest to delete any old addresses from their account We've been experiencing technical issues with our phone system which has caused some calls to be dropped while in progress Advised the guest if they want a replacement they'll need to place a new order as the items have already been deliveredI've issued a refund in the amount of $which should post to guest's Target debit card in 3-business daysI also requested a $Target eGiftCard to invite the guest back to Target.com for a better experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

Thanks for reaching out to Target on behalf of [redacted] . I can only imagine how disappointing it must’ve been when he received the wrong towel set that was intended for his wife’s Valentine’s Day present. Sometimes items on Target.com can list the wrong item number or even... picture. When a wrong item is received, we send an immediate notice to our fulfillment center to advise us if a Team Member shipped the wrong item by mistake or if there is an error with the listed item number. If the item number was listed incorrectly when we sent him a replacement, the guest would’ve received another wrong towel set. I apologize but we had to have our teams look into this further. It looks like they were able to conclude that the item numbers are listed accurately. I went ahead and processed him a refund like he requested. I created a return for the towel set that he didn’t receive and processed his refund of $25.86 back to his PayPal account. Since he paid with PayPal, our return system automatically sent the original refund by a Target GiftCard but I deactivated it so that I was able to process the refund to his PayPal account. He can learn more about returns with PayPal here. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Jenna Target.com Executive Offices www.target.com

Initial Business Response / [redacted] (1000, 7, 2015/10/01) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached our guest to address his concerns I'm sorry to hear he has experienced unauthorized access to his Target.com account and his saved GiftCard was transferred to a mobile number that isn't hisI can only imagine the frustration and inconvenience this has caused him After reviewing the information he has shared, I've requested a replacement Target GiftCard be sent to the mailing address he has providedHe should expect his GiftCard to arrive in 3-business daysIf he doesn't receive his replacement card by the 10th business day, I've encouraged him to let me know Guest security is a top priority for Target, and we take his concerns very seriouslyTo prevent future activity on his account, I've disabled itI've strongly encouraged him to change his email passwords to prevent unauthorized access to his emails I know this has been a big inconvenience for ***While I'm not able to change what he has already experienced, I've shared his experience directly with our senior leadership team and Target will continue to work toward ensuring our guests are always able to shop securely with Target.com As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/03) */ Thank you for contacting Target Corporation regarding the experience of our guest, [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions or concerns, feel free to contact Target Guest Relations at (800) [redacted] and provide reference number: Sincerely, Elizabeth Target Corporation Dear [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experience with the Mobile Kiosk at Sheridan Target storeI'm sorry for any frustration and inconvenience this has caused you After speaking with you, I contacted the team members at the Mobile Kiosk at the storeThey explained that there is nothing we can do to assist you, as you signed the contract for the upgrade and the warrantyThey explained that for the warranty, you have to read the screen, enter your credit card number and sign itThey advised that you did these things and were handed the contract paperworkAs was previously explained to you by the team members and the District Manager, we will not be able to offer you the resolution you're looking for Also, all items purchased with a carrier contract at a Target store, including contract cell phones, must be returned/exchanged within days and may be subject to early termination fees per carrier contractThis information can be found on your receipt and agreement As I explained to you on the phone, I'm sending you a Target GiftCard as a one-time goodwill gesture for the phone that fell on the carpetI understand that our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us and that we provide you with the great service that you deserve in the future Sincerely, Elizabeth Target Corporation

Thanks for contacting us on behalf of our guest [redacted] and his issue with not receiving a refund for several orders that didn’t ship.I’m sorry for all of the added frustration and time that he has spent to get refunded for several orders that didn’t actually ship He has been issued Target.com electronic GiftCard refunds for all three orders in the amount of $each on 12/12/ The refunds were sent to the email address he used to place the orders and should arrive within hours.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] ***. I can only imagine the level of frustration our guest endured while working with our online team. Target.com is meant to be fun, easy and convenient. After reviewing her order concerns, it was clear to me that we’ve let her down.... Being informed that the promotion could only be honored if she spent more than $100 isn’t the service that we want any of our guests to experience. I understand that our guest has other obligation and shouldn’t have to take the time to return an item that she originally wanted. While reviewing her order details, I confirmed the rug was delivered to her home on 10/24/2017. Even though, we provided the guest with a $5 eGiftCard for her inconvenience, I’ve issued a 15% refund back to her Target Debit Card. She must allow 3-5 business days for the refund to post back to her account. The time our guest has taken to share this experience is certainly appreciated. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because: I spoke with Geoffrey from target & he was still trying to reach out to PayPalThis was last week Thursday 7/28/16I have not heard back from target

Thanks for contacting Target on behalf of our guest [redacted] and her needing a refund for an order that wasn’t deliveredI recently spoke with [redacted] and I can certainly understand her frustration with the continuous delay on her delivery date for a storage shed she needed right away I apologize for the amount of time and frustration this has caused her I’ve verified with our shipping partner EFW, that the item is being returned to Target As a result, I’ve issued her a full refund She should see the credit back to her original method of payment within 7-days As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####