Target Corporation

I am rejecting this response because: To this very MOMENT they have NOT credited my VISA card ending in [redacted] for the items in questionThe hold has been placed on my card since 12/The original amount was $22+The amount for the towel was credited towards the purchase of the bra & panties that I bought the same day I picked up the towelThey told me 24-hours after the order is cancelled I would get a refundThey hold is $on my VISAThe website said ALL items were available for in-tore pisame day Maybe the confirmation email did only include the towel but I did not expect not to get the items later than Jan1, If I had known I had to wait for the items to be shipped I would not have placed the orderThe tracking information said the items were coming from DEPEW, NY which is a minute drive from Niagara Falls, NY Why would I wait over a week for something to come from a minute driveSHAME ON TARGET!!!! ALL THIS MADNESS FOR $14.54!!!! Then the chat agent promised me a $gift card when I complained about my order taking over a week to come from a city minutes away via UPSI never got the gift card!!! At this point I just need to get my refund due of $My granddaughter got her Shopkin bra and pantiesIf she didn't love it so much I would take those back and buy elsewhereI am so MAD over all the changes I've had to go through!!!!

Thank you for contacting Target on behalf of our guest [redacted] It’s unfortunate to hear that his order was cancelled after making the choice to patiently wait for the KitchenAid Mixer to arriveI’m sorry the service provided wasn’t pleasant for Mr [redacted] Our team member are here to assist our guests to the best of their ability.His feedback regarding the lack of information provided within his email has been shared with our technical teamI understand that advising him to monitor the site for future inventory isn’t the resolution he was seeking, but there isn’t another way to inform him when the item becomes available.Even though, I’m unable to take back what he has already encountered I’m sending him a $eGiftCard to invite him back for a better online experienceI hope he’ll accept the eGiftCard and hopefully use it towards his future KitchenAid Mixer.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***I can only imagine how frustrated and confused they must’ve been when they went to use their Target GiftCards only to find they no longer had a balanceThat’s certainly a cause for concern so I appreciate that our guest took the time to bring this to my attentionI understand that security is very important to our guests, so rest assured, Target.com hasn’t been hacked and our security hasn’t been compromisedI’ve requested that a replacement GiftCard be issued for $The new GiftCard will be mailed to the address provided in the Revdex.com caseThe GiftCard will be delivered by USPS and will arrive within 5-business daysTo ensure that no one is able to access their Target.com account, I recommend that the guest reset their passwordAlso, it’s a good idea to use unique user names and passwords on each website where they’ve created an accountPlease keep in mind that Target considers GiftCards to be like cash and can only be replaced if there is a remaining balanceThe GiftCard was fully redeemed so this replacement is an exceptionAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I appreciate the time [redacted] has taken to provide a follow up responseMy intentions wasn’t to offend our guest in any wayThe reason why I sent the return prepaid mailing labels, was because of the concerns he expressed about not being able to retrieve his return mailing labelsMy goal was to provide an easier way to return the unwanted itemsHowever, I understand this issue has taken a lot of his time and I wanted to make this process as smoothly as possibleTherefore, I’ve issued a full refund for both itemsHe was advised to allow 3-business days for the refund to post to his original form of paymentWe asked him to please keep, donate or dispose of the unwanted items because we’re no longer requiring him to return themI realize this entire experience has been unpleasant and I apologize that I’m unable to take back what he’s already encounteredSincerely, Shanetra Target.com Guest Services www.target.com

I’m sorry to hear that [redacted] didn’t accept the $eGiftcard I offeredTarget strives to provide a resolution that works both for our guest and our businessAs I’ve mentioned in the previous response, when situations like damaged parts item received, Target would either replace the damaged parts or replace the whole new item for our guests at no additional cost if the parts aren’t availableTarget normally offers a 10% discount on the item if our guest prefers to keep the item as is for minor damages I show that [redacted] paid $for the TV stand and $sales tax, which adding up to a total of $I sent a $eGiftCard to [redacted] , which is the same as 26% discount on the item’s value and already exceeds Target discount guidelines I understand that [redacted] doesn’t want the $eGiftCard so I’ve went ahead and deactivated itThe eGiftCard is no longer usableTarget isn’t able to offer a 50% discount on the item and our guest is welcome to return it for a full refund I’ve initiated a return on the order for her convenience [redacted] will receive a return confirmation email shortly and there will be link in that email with the instructions to print off a free pre-paid label to mail the TV stand back to our return centerA full refund will be process within 7-business days after we receive the item backThis item can be return at the store without requiring the item to be boxed up [redacted] just needs to bring the item, its packing slip and her original form of payment to the store for a quick refund I’m sorry that I’m not able to process a 50% discount per her requestTarget considers this matter closed because there are no other options for this situation

Thanks for contacting Target on behalf of our guest M [redacted] I’m so glad to hear we were able to help M [redacted] get cleared for a new order, but I understand the limited edition item she wanted to order had already sold outAlthough I’m unable to assist M [redacted] by compensating her for this item, as a gesture of goodwill I’ve issued a $GiftCard to the email address associated with her cancelled orderI’d love to invite her back in the near future for the kind of online experience she truly deserves as a REDcard guestAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] I’m sorry to hear that he sent back three iPads and hasn’t been refunded yetI realize that $1,is a lot of money, so I can understand his frustrationRest assured, Target manually opens all packages which are returned Our team manually verifies that each item being returned is in the box and if not, and the item is a high dollar item, the team sends an email to our corporate officeWhen we received the returned box, it was sealed, however the package only contained bubble wrap, no iPadsAs a result Target won’t be issuing a refundThis information has been shared numerous times with our guest and they refuse to accept the resolutionTarget will not be issuing a refund until the items are returned and there are no other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

Thanks for contacting Target on behalf of [redacted] We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

I am rejecting this response because: They are asking for more information and I do not know how to send it to them.They ask for an order numberThere is NO order number since I did not place the order after I learned about the $shipping charges,after their website said shipping was free for orders over $(one place said over $- but my order was over that, too.)My email is [redacted] I started to place the order on April or so and had web chat with an agent of theirs after the shipping charge issue arose

Thanks for contacting us and letting us know that our guest Brian [redacted] continues to needs assistance with his piin store order.I'm understanding that he has cancelled the order, but believes that the Target GiftCard used on the order has been charged I’ve verified that the balance of his GiftCard ending in does have the full value of $ The GiftCard wasn't charged, but there initially was a hold for $placed on it These funds were released back to the card when the order was canceled.Target considers this matter closed as there are no other options for this situation

Thanks so much for contacting Target on behalf of [redacted] *** I apologize for the confusion but his order doesn’t qualify for the $Target GiftCardThe order total must be $after taxes and his didn’t meet that requirementThis was explained to [redacted] previously when a team member granted an exception to this policy on a similar order As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***. Please accept my sincere apologizes for all the frustration that has come about with this issue. This is definitely not a typical experience with us. On 01/05/17 a refund of $257.18 was processed back to her REDcard. I did attempt to reach Mrs. [redacted] via phone and email, but there was no reply. If she would like to replace the order at the same discounted price, Mrs. [redacted] can give me a call at the number provided in the email and I would be more than happy to do a price adjustment. Again, I do apologize for the inconvenience this has caused. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Morgan Target.com Executive Offices

I understand that [redacted] rejected my previous response because she still shows an overcharged amount of $22.54 on her Visa account. As I’ve mentioned in the previous response that the pre-authorization transaction of $77.13 will fall off tonight, 11/09/2016 at midnight. Target only charges when the items are shipped. In her situation, her order were shipped in two separate shipments and only two transactions should be charged on her account.Rest assured, [redacted] has been charged the correct amounts, which are $22.54 on 11/02/2016 and $54.59 on 11/03/2016. I’ve emailed [redacted] the invoices of her order for her reference.As I’ve explained that Target systems will automatically release the hold on the 7th day at midnight, but if certain banks decide to keep the hold longer, that is beyond our control. If [redacted] still sees the original pre-authorization transaction hold of $77.13 by tomorrow, I’d recommend that she reaches out to her bank for further assistance. Target considers this matter closed.

Thanks so much for reaching out on behalf of [redacted] *** I understand that he contacted us several times to utilize the 20% off coupon he earned on the purchase of a new car seatI apologize for any trouble that he encountered while trying to check out While I’m unable to offer the resolution of a free car seat, I’d be more than happy to apply a 25% discount to his order after it’s placed While checking out, Target.com lets guests use up to four Target GiftCards per orderIf he’s still having troubles while checking out, I’d be glad to call him and help him place his orderPlease keep in mind that I’m unable to help him place the order if he’s using a debit card along with the Target GiftCards As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] . Upon receipt of your contact, we partnered with our mobile team at the Colorado Springs Target store. They reviewed the details of Ms. [redacted] experience and are reaching out to her directly to provide... resolution. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] . Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because: Received a phone call from Target customer care dept., they said the price for this grill was wrong, their IT department were busying fixing the errors and they cannot honor the price as shown in their systemThe attachments are the price pics I took at Target when I check the price for the grill Next time when you come to Target, you can only find out the "TRUE" price when you check out, the price indicated on their "price checking machine" is not reliable!!!

When an item is shipped out of Missouri, regardless of where it’s shipped to, the state of Missouri charges an extra tax feeMissouri along with other states have this tax law and Target along with other retailers are required to follow these tax laws When her order isn’t shipped from the states that have this origin based tax law, its tax fee starts at 4.225%However, if her order is shipped from one of the included states, the order is charged the 8.68% tax rateAgain, this is a tax fee coming from the state of Missouri, not Target The guest was charged correctly for taxes and no refund can be given Target considers this matter closed as there are no other options for this situation JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] I can only imagine how upsetting it must’ve been to have received her package with damaged jars of peanut butter Since her items were damaged in transit and a return had to be initiated, I went ahead and deactivated her Target GiftCard and processed the refund back to her PayPal accountShe should receive an email from them shortly confirming her refund in the amount of $ Going forward, as stated during the checkout process, any returns initiated on Target.com with the payment method of PayPal will be returned in the form of a Target eGiftCard As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] in regards to the difficulties she’s experienced in placing orders online. I understand that despite being unable to submit orders, she’s seen activity on her payment method; I can imagine how frustrating that must be.Adding a payment... method to an order may result in an authorization hold on the method of payment equaling the order total, even if the order wasn't submitted. Per the Target.com help pages, “If you haven't placed an order and still see an authorization hold, check to see if you have a pending cart open on Target.com. Removing the items or the PayPal information will remove the authorization hold.” The length of time it takes for the hold to be removed once the cart is cleared will depend on the institution.Item location and availability on Target.com has impacted the checkout process for select guests in Alaska and Hawaii and we are currently working to resolve the issue. I apologize for the inconvenience and the difficulties Ms. [redacted] has had placing recent orders. Our technical team is working around the clock to resolve this checkout error. In the meantime, I recommend that Ms. [redacted] clear her cart on Target.com to allow the authorization hold she’s seeing to drop from her account.I sincerely apologize for any frustration Ms. [redacted] has experienced, and I look forward to her future order! As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because: Target has been giving me the run around for weeks, I should not have to make a Revdex.com complaint to get their attention - I tried to reach them through their website chat and via FB with nothing but automatic responsesI have rec'd no refund and given what's happened so far I don't believe the money will ever be refundedI have screen shots from yesterday 9/23/of my account which show that weeks after the item should have arrived, it is still says "processing"I just checked my account today 9/24/and it still says "processing"It is clear that Target never intended to send me what I orderedI am done with this and will not be responding to any other messages regarding this matter