Target Corporation

Thanks for contacting Target on behalf of our guest *** *** I understand that there has been multiple disappointments with Mr***’s ordersTo ensure that our guests have a great shopping experience, we do invite Mr*** to shop in our Target storesThis way, he can ensure his
items are correct and in perfect conditionAt this time, we are unable to update his ordering status on Target.com As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Initial Business Response /* (1000, 9, 2015/11/10) */
2nd Request
Thanks for contacting Target on behalf of our guest ***I've attempted to contact our guest by phone and email and I am currently waiting for a responseI'll get back to you with a resolution as soon as I receive a
response from our guestAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Final Business Response /* (4000, 12, 2015/11/11) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest by phone to address her concerns
The guest will be replacing her order for the diapers that were cancelledA giftcard was processed for the guest
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Thanks so much for contacting Target on behalf of *** ***. I can only imagine how disappointing it must’ve been when she didn’t receive the 20% off discount that she earned on Black Friday. It looks like after her Revdex.com case was opened, a Team Member was able to apply the discount
to an order and give her the refund in the form of a Target GiftCard. If the guest has no further questions or concerns, Target will consider this matter closed As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I apologize for the additional delay I was able to confirm with our GiftCard team that the $was put back on his Target GiftCard ending in *** As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
The seller didn't inform the consumer on the product page regarding taking away the smart feature of this TV (not channels like the seller responded)This is advertising causing me to use a one time 20% coupon that required purchasing of items at target to receive the coupon

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding the November 25, Beats by Dre headphones purchase by *** ***I’m sorry for any disappointment with this purchase While the original price was $for this headset I can see an adjustment was done at the Rochester South storeThe credit was issued on November 29, for $to the credit card used for purchaseThe receipt provided at the time of purchase has a return by date of January 24, Because this receipt has expired it can’t be used for processing a returnWithout a valid receipt your local store would look to offer a same department exchange for an equal or greater value than itemHowever the item (in this case headphones) must be new and unused (unopened)Target does empower Store Leadership for making the final decision on any return For Target’s full return policy check outwww.target.com/returns I appreciate you letting us review your experience Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest *** *** When our fulfillment center went to ship her order for the lockers storage units, they were out of stockHer order was then sent to an additional two more fulfillment centers but unfortunately they were also out of stock
and her order was canceledIf there isn’t enough inventory for the order to be fulfilled within the first three fulfillment centers, the system has no choice but to cancel the orderI apologize for the frustration that this has caused her Target sent her an email on 07/25/at 5:PM that the locker storage units were cancelled from her order to the email address that was used to submit the order at *** The item is still very low in stock but I’d be more then happy to price match the Lockerbones to her original orderSince I’m unable to change the price of the item, she’ll need to place the order at the listed price where I can then refund her the difference As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-3869. JennaTarget.com Executive Officeswww.target.com

Thank you for contacting Target on behalf of *** ***This guest placed attempted to place multiple orders using different variations of the same gmail address in an effort to exceed the household limit of one Because of the additional identities used, I would request additional time
to research this claim, so as to accurately review the entire scope upon this complaint. Thank you,Cara

Since it has been so long since the purchase, we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Thanks,MorganTarget.com Executive Offices

I am rejecting this response because: She did exactly what all the previous representatives didShe told me it would be sent to a "special research department" and that I would need to wait in order to receive a refundThere was no difference except that she was very condescending compared to the others

Dear ***, Thanks for contacting Target on behalf of our guest *** ***Mr*** also contacted our Target Guest Relations Executive team We’ve attempted to contact our Guest by phone and are currently waiting for a responseWe’ll get back to you with our resolution as
soon as we receive a response from our guest As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Amy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest *** ***I understand his disappointment with his order’s being cancelled, however, we aren't offering any other options for this situationAny charges for items that *** won’t receive are being fully refunded, and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,AmyTarget.com Executive Offices

Thanks for contacting Target on behalf of *** ***. It’s disappointing to hear that our guest is having such a tough time trying to resolve her delivery concernsOur online agents are here to assistance our guests to the best of their abilities, but some issues can only be resolved
during business hoursI realize our guest was seeking a refund, but a refund couldn’t be processed until we’ve researched her delivery concerns with our shipping carriers. We confirmed that most of her shipments were delivered on 04/and 04/by UPS, and they informed us the packages were left on the porch near the front doorHowever, one of the packages is being delivered by FedEx and it’s scheduled to arrive to the guest todaySince *** wasn’t able to locate any of the delivered shipments, a full refund of $was processed todayWe’re advising her to allow 3-business days for the funds to post back to her husband’s REDcard. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** *** regarding her recent order that was going to the wrong address.I understand that *** reached out to us on the same day to correct the shipping address as soon as she realized that the order was going to the wrong one
Unfortunately, when an order is submitted, there is a very small window to cancel the order or make changesWith that being said, Target team members aren’t able to update or modify the order after that short amount of time has passed. In some cases, Target team members are able to re-route packages to a different address other than what’s showing on the order depending on the shipping services level but they’re unable to change a Sure Post shipmentI show that ***’s order isn’t shipped Sure Post and is interceptableI’m sorry to hear that one of our team members wasn’t able to re-route the package per *** request. I can’t apologize enough knowing that *** had to pay $out of pocket to re-route the shipmentsI’d be happy to process a credit back but it looks like our team member had already processed a full refund of $today 12/07/for one of the two items when they both are still in transit to ***’s addressEven though, one item has been refunded, *** isn’t required to return it when the shipments arrive. I show that *** paid the order with Target GiftCards, so she’d receive an eGiftCard of $at the email address on the order within 4-hoursI also show an additional $eGiftCard was also sent to her email address for her experienceWith that being said a credit of $isn’t necessary for this situationTarget has considered this matter resolved and closed.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** Please accept my apologies for the frustrations and confusion that have come about with the invoicing of order 9***Target GiftCards don’t have a value until they are purchasedWhen an item comes with a free
GiftCard, Target reduces the value of the qualifying item in order to put that value on the GiftCardSince the item and GiftCard are shipped separately, Ms*** may see two charges on her payment methodHowever, they both add up to the value of the qualifying itemThis information can be found here under the “why was I charged for a free Target GiftCard?” sectionRest assured, she was charged correctly and as a result I’m unable to issue the credits Ms*** requested As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

I am rejecting this response because:Target should take ownership of its mistake and honor the price They can write anything as a policy and they are free to do so but it is not necessarily mean it is according to lawI read how federal law defines a business transaction and what they are doing is a violation of this definitionTarget should own their mistake and fulfil their end of the promise

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsWe refunded the guest for replacement order *** in the amount of $back on 9/13/The guest requested a refund on 09/12/I
can take 4-business days for a refund to repost to a guest debit/credit card depending on the financial institutions policyAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: I feel the business has a responsibility to honor the transactionThey probided me with the wrong product and should have to provide me with the correct one

I am rejecting this response because:The car seat was scheduled to be delivered on Tuesday, December It has not arrived I called UPS and they have opened an investigation Thank you, *** ***

Thanks for contacting Target on behalf of our guest *** *** Please accept my sincere apology for any frustration and inconvenience *** experienced when she placed an order for the sunlight and the towels. There is a temporary request from Target.com to reserve an
amount of the available balance on the payment method for an order These are not actual posted chargesWe don't charge until the item ships. Authorization holds only last for a specified amount of time: MasterCard and PayPal: days American Express, Discover and Visa: days I understand that it's having an impact on her ability to use your credit card account, and I’m sorry about that. Once all of the transactions for her order were processed, she’ll only be charged for the amount of the order. *** should contact her bank with additional concerns. Authorization hold guidelines are determined by the card-issuing bank or institution, not Target, and vary from bank to bank and her bank may be different As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####