Target Corporation

Thanks for contacting the Target.com Executive Offices on behalf of our guest *** ***I understand he is wanting to know why he hasn’t received his hand held shower that he ordered on 08/23/2017.In reviewing this order, there has been an internal error that has prevented the order from
processing and being shippedBecause of this, it was necessary to cancel the order. Since this order didn’t ship, the guest wasn’t chargedHe should see the pre-authorization hold drop and his funds released back to his original method of payment.I sincerely apologize for the frustration and disappointment this has caused our guestIf he is still wanting the hand held shower, a new order will need to be placedI know this hasn’t been the greatest experience for him so I’d like to invite him back for a better oneI’ve sent him a $electronic GiftCard to the same email address he used to place the original order; this can be used either in store or onlineAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** G*** Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at
###-###-#### and reference case number *** Sincerely, Amy Target Corporation www.target.com Dear *** Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any confusion regarding Target’s price match policies We’ll match the price if you buy a qualifying item at Target and then find the identical item for less at Target.com, select online competitors, or in Target’s or a competitor’s local print or digital version of the adPrice matches may be requested at time of purchase or price adjustments within days after purchaseThe full list of online competitors is available online or at Guest ServicesBecause your purchase was made more than days ago we would not be able to accommodate your request.For a list of exclusions, see Shop with Confidence - Price Match Guarantee page We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Amy Target Corporation www.target.com

Hello, Thank you for contacting us on behalf of *** *** Upon initial review, it appears that this guest submitted multiple orders utilizing the promotion under several different names and email addresses In order for us to complete this investigation, please provide us a list of
all orders submitted on 12/for GiftCards This list should include all orders, regardless of the status of the GiftCard. Please note, this is the same complainant as prior request under name *** ***: *** Thanks,CaraGiftCard Operations

I am rejecting this response because:
This does not explain why this, an in store only item, was set for different prices I don't expect Target to accept responsibilityI have obtained the item for the price advertised, finally, and all is good This is policy should be listed with items online and to note that The price was listed before Black Friday sales and the price didn't change after The Target website shows a price for an item in store only and a different price is listed Many guests I have talked see my point. Thanks to Revdex.com for your help

Revdex.com:I have not yet received the credit from Target yet.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me upon completion

I am rejecting this response because: The money is still held at my bank and I am not "confused"I was told by employees the order was approved for processing, I was told by another employee that I was right it was because it was an LGBT card it was not processedI believe the cancellation was retaliation and reordered another card at 10:am and when that order is successfully processed I may accept the response, that should be by 2pm CA timeAlso, ALL my other orders after this were online with no "technical" issuesAgain, I find the cancellation retaliatory as they likely assume I live pay check to pay check and couldn't afford to have double the money held up, they KNOW banks take 2-days to drop pending purchasesI now have $I can't touch. Sincerely, *** ***

I am rejecting this response because:
I am rejecting this response because: Her response from Target is unacceptable and frankly it is not based on the factsI bet she didn’t even read my questions because she did not answer anything I asked. She told me to check my target.com account for refunded orders, so I did. I do not see any refunded orders for *** ***I also do not see any refunded orders for *** * *** **Please provide order numbers and proof of these refundsAgain, provide proof in any form (email, hard copy, CC number) that was refunded to *** *** because we are not seeing itFirst issue is the phone number she provided does not helpThe representatives are unable to view any details and the order verification team does not take callsSecond issue- I am requesting all orders for *** *** in which she claims orders show marked as received but claim it wasn't receivedI want any and all documentation from Target of all her communications in which *** has contacted Target I have confirmed with her that she has received all orders and has never contacted Target with any issues Third issue-Provide order numbers to *** * *** ** in which orders show marked as received but claim it wasn't receivedI also am requesting all orders in which you are claiming I have had issues withI want documentation of chats or phone logs in which Target claims I contacted them having an issueFourth, why invite me to shop in store but I am unable to have items shipped to store and order pickup? Fifth, I have continued to shop at Target using neighbors and work addressWould you like me to provide order numbers proving that the situation has resolved itself? Sixth, what happens when the house is sold? Will the renters not be able to have items shipped? I will take this to court for my time spent dealing with this. Target continues to claim that they have proof of issues that I have had, which is simply not trueLastly, please explain which of the below orders was fully refunded for *** ***We do not see the last five orders totaling $1,*** ***
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*** *** *The last five orders for *** *** are showing cancelledI would like clarification what order you are showing I had an issue withI attached screenshots of the last five orders*Please explain where order #*** and #*** was shipped? I attached a screenshots and highlighted in yellow showing that the order was delivered to “Target Guest” with no address, wrong zip, and phone number of I also attached screenshots of the two orders.I have also tried calling Jenna three times with no response.I would appreciate a final and complete resolution on this issue. Regards, *** ***

Thanks for contacting Target on behalf of our guest, *** ***. We’re happy to hear that our guest decided to take advantage of our pick up in-store optionShe’s correct the merchandise should have been checked once the item was removed from the shelf, especially, if the package appeared to
be opened. I understand this error wasn’t caused by our guest, and I realize the impact of asking her to return to the store at a later date seemed unfairOur intentions wasn’t to further inconvenience the guest, but due to system limitations it wasn’t possible for the store team member to accept the return during the time the items were picked-upHowever, this was a great opportunity for us to follwith the guest, instead of asking her to take additional time to follwith us. After reviewing her Target.com order, I was pleased to see that a refund was issued by our online agent on 05/17/2018, which prevented the guest from having to travel back to the Target storeThe feedback *** has provided is greatly appreciated and hasn’t gone unnoticed. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because:
The business failed to provide an adequate response to my complaintAn apology with no attempt to find a resolution is an empty response. The apology stands for nothing as Target failed to help me as a consumer. I understand the concept of limited quantities but they find it acceptable to advertise the sale of an item with no quantities. This is not how a proper business conducts itself. All of their competitors did not advertise the sale of the Nintendo as they all did not have any stock. They are not compliant with marketing rules of advertising. I feel that they are throwing empty words at me and ignoring me as a consumer because they feel that individual customers do not matter. I've shared this concern with them and they stated that is not the case but would not offer help. Refusing to help the consumer when they have wronged the consumer is ignoring the needs of the consumer. There is nothing to hold them accountable for their actions

I am rejecting this response because:
your response is not correctYou stated it will take business days for the release to fall off for the lip balmThat is a complete lie.You as of this very moment is still holding my fundsso no they did not fall off as you stated your system should have alreadyI stil have (2) pending pre authorizations holding my fundsone for $and $I have been working with my bank to resolve this as wellEver supervisor I have spoken to at my bank has confirmed it is Target that is NOT sending the message to release my fundsI will go through my lawyer and attorney general next I am not accepting this pure bs and lack of effienvy i’m resolving REFUND MY MONEY IMMEDIATELY AND REMOVE THE (2) holds It has been weeks This is insane

Initial Business Response /* (1000, 5, 2015/08/04) */
Thanks for contacting Target Corporation regarding the experience of our guest, ***Included, you will find our response to ***
As always, we appreciate the assistance you provide us with our guestsIf you have further questions or
concerns, feel free to contact Target Guest Relations at (800) *** regarding case number: ***
Sincerely,
Nancy
Target Corporation
***
Dear ***,
Thanks for contacting Target through the Revdex.com regarding your recent return experience
It's always appreciated when you save your receipt/packing slip from TargetThe information printed on each receipt/packing slip helps us answer any questions you have about your merchandiseWhile we'd like to help, our system can no longer process a return using this receipt because it's been more than days since you made the original purchase
It's also important to point out, not all items have the same return policySome items have a modified return policy that is less than days and will have a "return by" date listed under the item on the receiptIf you have further questions, our return policy is available online at www.target.com/returns When you get there, click on Return Policy
I know this has been a frustrating experience for youWhile I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamThis may lead to changes on other promotions
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours
Sincerely,
Nancy
Target Corporation

I am rejecting this response because: Target is requiring that I go to the Vacaville Store which is not the Fairfield store that took my $and made me feel like a criminal for just wanting them to return $of the money they took Also The Vacaville Store is in another town and not convenient for me I do appreciate all of the work that The Target Corp Rep did to help me as much as Target policy would allow Target credits back credit cards to help prevent loss to Target, as a consumer I would like Target to NOT do this @ my expense...If Target gets cash than Target should give back cash! When I returned the cat scratcher I should have been able to take my $anywhere to purchase another and not be forced to get Target gift card or accept less cash

Thanks for contacting Target on behalf of our guest *** ***.I’m sorry for any disappointment Mr*** experienced when his order cancelledThere was a technical issue receiving the shipment in at the store, and his order was not able to be fulfilledThe order was cancelled so that the
authorization hold was not left on his payment method indefinitely. I understand Mr*** is still interested in purchasing these items, and I’m happy to say there is currently a 20% off promotion available on our website from now until 12/15/at 11:59pm PT, which offers Mr*** the same $discount he originally had as long as he chooses to pick the items up at his local Target as he had originally elected.The items are priced at $more than they were at the time of Mr***’s purchase, so to offset the difference I’ve sent a $GiftCard to his email addressI invite him to use it to place a new pickup in store order for the chairsWe look forward to providing him with the kind of online shopping experience he deserves to have as a Target guest.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was simply unaware that my money would be held for up to 7-daysI will definitely consider this fact when shopping online with Target in the future

I am rejecting this response because:The Target gift cards purchased at Publix were immediately used to purchase new gift cards on Target.comTarget should honor their policy that says if the cards were purchased on Target.com (which they were), them I would receive a cash refundThere is an active criminal investigation open involving store #***Target has the man who stole my money on cameraIf Target can give $million a week to charity, they can refund me (who only had $to my name) in cash instead of forcing me to keep my money circulating in a store that I now loathe

Thanks for contacting Target on behalf of our guest *** *** *** Please accept my sincere apologizes for the experience Ms*** had while trying to retrieve her iPads from order ***After speaking to USPS, the package is currently available to be picked up from the post office in
ElmhurstMs*** has until 12/to pick up these itemsIf they aren’t picked up on 12/the iPads will be returned back to usOnce we receive the iPads back, a refund will be processed As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11503161, and find that this resolution is satisfactory to me I appreciate the prompt response from Target

Thank you for contacting Target on behalf of our guest *** ***. It’s unfortunate to hear about the disappointing experience that our guest encountered after receiving the same incorrect product multiple timesI verified an investigation was started and after partnering with the
manufacturer we confirmed the Cat Litter advertised shouldn’t clump As a result, the investigation was closedSince this issue occurred again, I've reopened the case for further reviewI realize the action taken doesn’t help our guest with her current situation. The refund wasn't issued because the guest hasn’t returned the wrong items to her local Target or back to our Return CenterHowever, I noticed this has been a lengthy experience and I’d like to help speed up the refund processI’m advising Judy, to keep or dispose of the unwanted Cat Litter and we’ll provided a full refund without receiving the product. Since a return is being created our guest may receive an additional email asking her to return the items before she’s refundedI’m advising Judy, to please disregard that portion of the email since we’re advising her to keep or dispose of the shipment. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** ***. Shopping on Target.com is supposed to be a fun and easy experience, and I sincerely apologize that wasn’t his caseAfter reviewing his order details, I confirmed our guest contacted us on 12/06/and at that time he
was informed the DVD’s he received was the items he orderedI understand *** feels like his purchase should’ve included a Blu-Ray and a Digital HD DVDUpon working with our online buying team I confirmed the Kingsman DVD was only available for Blu-Ray. I understand how Mr*** could be confused by the image provided onlineWhen viewing the actual Kingsman DVD cover, the manufacture has “BLU-RAY + DIGITAL HD” listed on the top of the coverHowever, if you view the item detail provided on Target.com, we inform all guests that the “Software Format” is Blu-Ray only. For more information on the Kingsman DVD, please click here to view the only item details. However, when viewing the Mad Max DVD cover on Target.com, it clearly states this particular disk should come in Blu-Ray and HDSince the item has been opened, the item must be returned to exchange to his local TargetThis information was provided to our guest on 12/16/2016, after speaking with a Target.com team memberAt this time, we advise our guest to bring a copy of his packaging slip and the incomplete Mad Max DVD to his local Target and we’ll be more than happy to exchange the DVD. I recognize this experience hasn’t been pleasant and I appreciate the time he’s taken to share his concernsI know I’m unable to take back his previous experience but I hope he’ll give us another chance to provide him with the service he deserves. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com