Target Corporation

Thanks for contacting Target on behalf of our guest *** *** I’m so sorry to hear that Ms*** had such a disappointing and frustrating experience while ordering online with usIt sounds like one of the items she received was in the wrong color and another item that
she ordered never made it into her hands as it was damaged in transit and returned to us I understand completely how let down Ms*** must feel, and although there’s no way to undo the experience she’s already had, I’m glad to say that we’ve taken her feedback to senior leadership so that we can review our processes to provide better experiences for all of our guests going forward Although the comforter that Ms*** received in the wrong color is not currently available online, I did call the local Grand Rapids East store on her behalf and a Full/Queen Teal Comforter is being held at Guest Services under her name should she be interested in purchasing the product thereIt will be held for her at the store for hoursAlternately we have many other beautiful comforters available online and I’d encourage her to browse our selection if she’s not comfortable waiting for the product to return to stock online I’m happy to say that Ms*** has placed a new order on 3/for the originally damaged cabinetIn addition to receiving the original sale price for the cabinet, she was sent a $GiftCard for her poor experience and was offered free expedited shipping for the new orderOur team members also made attempts to contact Ms*** on 3/and 3/to personally follow up with her regarding her experience Although I understand what a disappointment her original experience was, I’m delighted in our efforts to make this situation right for Ms***, and I look forward to her finally receiving the items that she’s been patiently waiting for As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Rachel Target.com Executive Offices www.target.com

I am rejecting this response because:I contacted Mastercard after my last conversation with Target.comI was advised Target had not requested a release of the "authorization hold"During my call with Mastercard we called Target.com to get them to provide the information that would in fact release my funds, I was given a case # and transfered to secondary department that never picked up the call and eventually disconnected Perhaps when a consumer places an order you should notify them that should the order fail on the part of either party the funds will not be returned to the card right awayI myself will never order via target.com again and have shared this experience with anyone I know that has considered using Target.comI still request you release the funds hold as it is still pending on my Mastercard

I am rejecting this response because:
#the written policy does not state that items must be unused or unopened changed their written policy after this complaint in order to make themselves look in the right.#I (and others) can attest to returning items in the past that were used or openthe consumer have a right to return items to target that we are not satisfied widid not work out for us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me

Initial Business Response /* (1000, 6, 2016/03/08) */
Hello,
Thanks for contacting Target on behalf of our guest *** ***
Included you will find our response to Mr***
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel
free to contact Target at (800)*** and reference case number ***
Sincerely,
Danyelle
The Target Team
www.target.com
Hello ***,
Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience
Target requires a valid receipt, dated within 30/days depending on the item, for all returns or exchangesHowever, Target offers an accommodation to help return/exchange items without a receipt using a valid form of ID, such as a driver's license
Returns and exchanges processed without a receipt will receive the lowest selling price in the form of a Target GiftCard or through an exchangeThis is why were given $for the airplane you purchased
I have documented your concerns and will share them with the appropriate team for reviewThis way, your experience can teach us what we need to do to make this process better in the future
I have also sent you a good will gesture as an invitation back into Target for a better experiencePlease allow up to business days for it to arrive
Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve
Sincerely,
Danyelle
The Target Team
www.target.com
Initial Consumer Rebuttal /* (2000, 8, 2016/03/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Unfortunately, it didn't have to go this far but that little boy from the country side was just being a little bWhat he said was a lieWhat this person is saying is also a lieShe claims that the lowest price was reflected but the computer clearly took off 30%The price was still $So both people are lyingIt is typical of TargetTarget frowns on returns and try every possible way, mostly mean ways of getting people not to return their junksTheir junks are no different than the junks found on eBayI actually saw the exact same Chinese junk at Target that was sold on eBay for cheaper
Target needs to stop stealing money from unsuspecting customers by mislabeling their pricesActually, by misleading the customers by intentionally placing more expensive items behind cheaper labelsTarget needs to be fined for thisIf you were to talk around Target and just do price checking, you will find there are at least a few items like thatNo, it's not the stocking boy to blame because it happens all the time unless the stock boys were instructed to do so
It is really a shame

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address her concernsWhen entering the payment information at checkout, we submit an authorization hold on the payment method to secure the funds for that orderOur guest is
correct, we don’t physically charge the Credit Card until the item ships or in her case picked-upWhen the items start to ship, at that time we’ll request payment from our guest account Authorization hold guidelines are determined by the card-issuing bank or institution, not Target, and vary from bank to bankThese holds only last for a specified amount of time depending on your bank o MasterCard and PayPal: days o American Express, Discover and Visa: days I understand she’s asking us reimburse her for your overdraft feesSystemically, we can only refund the amount that we charged our guest, therefore, we don’t have the capability to provide any additional credit.I realize this hasn’t been the best experience and I’m not able to reverse what had happened, but I’ll certainly share our guest comments with our leadership team to ensure we learn from this experience and make Target an even better place to shop.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at 800-591- Sincerely, Shanetra Target.com Guest Services www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Thank you.Amy ***

Thanks for contacting Target on behalf of our guest *** ***I can only imagine how frustrated the guest must have been when she received the wrong orderI appreciate the time she’s taken to share her feedback and concernsI’ll personally follon her behalf with my leadership
team to ensure we learn from this experienceI’d be happy to have the wrong item picked up but I need some more information regarding the boxes that she receivedShe mentioned that she received boxes however the information that I have shows that she should have boxesPlease reply back to this: Confirm the number of boxes that were receivedDimensions of each boxBrief description of what is stated outside of the boxThis information will help our carriers pick up the item fasterOur dispute team refunded her on 04/13/and she should receive it within the next 7-business days.I look forward to hearing from her soon!JennaTarget.com Executive Officeswww.target.com As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####*** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me but I would like to note several reservations: (1) I paid more in taxes due to the cancellation of the order, (2) I'm still waiting for a PS4, and (3) I still feel that the customer service experience was, especially with regards to the lady who hung up on me, a disastrous experienceThus, I would have expected a call from someone at Target to discuss the situation and apologize to me directly. However, I believe being able to purchase the PS1TB COD Bundle for the same price I would've paid for just the console, had the order gone through, sufficiently makes up for the issue with my order. One final thought concerns the customer service "specialist" who hung up on me with no cause given: Target should take immediate action to retrain this person to ensure that nobody else waits on the phone for minutes to resolve a dispute only to be rudely hung up on by the person who is supposed to be a specialist. Thanks you, *** J ***

Thanks for contacting Target on behalf of our guest *** *** I appreciate the time that she took to share her experience with our shipping carrier and the team members that she spoke with. I shared her experience with our shipping teams to help ensure that this miscommunication
doesn’t happen againI also followed up with the team members that she spoke with to provide coaching and additional training I went ahead and cancelled the replacement that was being shipped to herI also scheduled a pick up for the patio set that she currently hasHer return tracking number is *** and she should receive communication from the shipping carrier within hours. I’ll be able to process her refund in the amount of $2,back to her Visa card when the shipping carrier picks up the patio setWhen the refund is processed, it may take up to 7-business days before the refund is posted. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Teamwww.target.com

Thanks for contacting Target on behalf of our guest *** *** I’m very sorry to hear that his Target GiftCard was used without his permissionI can only imagine how frustrated and confused he must’ve been so I appreciate the time he took to bring this to my attention I’ve reviewed
the transaction information and have requested a replacement Target GiftCard be mailed to the guest for $He will be notified via email once the gift card ships. The replacement gift card will be mailed via US mail and it can take 7-business days for delivery once it has shipped To ensure that no one is able to access their Target.com account, I recommend that they reset their passwordAlso, it’s a good idea to use unique user names and passwords on each website where they’ve created an account As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target GiftCards ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I would be happy to schedule a pick up for him so that the item can be returned and he can be refunded In order for UPS to pick up the items, they require for the items to be packaged and ready for shipmentIt
doesn’t have to be perfectly packaged or even in the original box that they came in, however UPS needs them packagedWhen the return center receives the items, they’ll refund his Visa If the guest is unable to repackage them, they can take them to their local Target to return and be full refunded As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***I know this entire online experience has been extremely frustrating and I cannot apologize enough for the disappointment we’ve causedWe normally provide our guest the option to return unwanted items to the store because it's the quickest method for receiving a refundHowever, I understand she’s requesting to have the shipments picked up since she was unable to cancel the order onlineAs a result, I’ve scheduled three separate USPS pick-upsA USPS driver is scheduled to arrive tomorrow 01/10/to piall three packagesOur guest will receive three separate emails from USPSEach email will include a prepaid mailing label that she has to print out and place on the outside of the packagesSince the packages can be placed outside of her door, she doesn't have to be home during the time of pick upOnce the return shipment arrives to Target the guest will be fully refunded in the amount of $I've provided the information on how to get the shipments ready for pick-upPlace the items and packing slip/paper with her information in the original packagingaIf the guest no longer have the original box, she can use a different onebIf the guest no longer have the packing slip, she can write her order number and the item description on a piece of paper Have the packages ready by a.mfor the USPS pickupIf she needs to make any changes regarding her pick she can do so by clicking hereHere’s the return tracking numbers as well as the confirmation numbers regarding her pick-up(Tracking#) *** - (confirmation#) *** (Tracking#) *** - (confirmation#) *** (Tracking#) *** - (confirmation#) *** I apologize for the delay and any inconvenience we've caused Ms***As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

I apologize for the frustration that *** and her son experienced with receiving the wrong itemIt is never our intention to disappoint anyoneOur team are looking to get this taken care of to get the website up-to-dateIf the guest would like a refund for the wrong costume, she can either return it to your local Target store or return it back onlineAs it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Thanks, Morgan Target.com Executive Offices

I am rejecting this response because:
The advertisement in Google is misleadingPlease see the first attachmentWhen I google Wii points card target, I get the incorrect product backAlso the description does not say the product doesn't work with Nintendo Wii classicI want a refund as their advertisement practices are misleadingI have also disputed the charge with my bank

I am rejecting this response because:
The response refers to Targets return policyThat is not the issue in this case because I never received the itemIt was delivered to the wrong addressAlso, yes we have a refund processing but that is only after we disputed it through PayPal and after being told by Target that it was impossible

I am rejecting this response because:
Target emailed me and I emailed them back, requesting that they check the odd transactions with the order numbers of the last weeks I called Target yesterday and they did confirm that those charges are not connected to my last orders (the only ones it could be) So, at this point, it seems clear they should just reverse the charges or issue refunds I am awaiting their response It would be more helpful for them if they would put that money back into my checking account via a refund or at least issue refunds on gift cards including paying for the NSF fees - an issue they did not addressI hope they are not just saying "I don't know" and to dispute it with your bank, a process that takes up to months

I am rejecting this response because:The Target representative, Amy, failed to provide an adequate resolutionWhen she contacted me initially she asked me to explain the issue to her over the phoneShe advised me she was unfamiliar with how to handle this type of issue so she would look into the problem and call me back When she did call me back she told me she had completed all changesShe deactivated my original card and had issued me a e-giftcard I advised her I was NOT in agreement with this resolution nor was this what we discussedShe cancelled my target gift card without obtaining my agreement before doing so and then issued me a $e-gift card, which was set to arrive days laterThe change was irreversibleI was unable to use the money on my giftcard for days My desired settlement was for a new gift card in the amount of the remaining balance and additional compensation for my time and frusturation in the amount of $She told me that she was not going to negociate or take any additional action to satify my original complaint/request because she had already written a response to the Revdex.com before calling me backI was in shock! Why would she write a response to the Revdex.com regarding a resolution without speaking to me beforehand? Amy also told me she was going to send me a summary of our conversation via email, but she failed to do soI am asking for my desired settlement to be met

Initial Business Response /* (1000, 7, 2015/07/21) */
Dear ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concernsMs*** shared her concerns about her overall experience with the Hampton
Village Target storeI thanked her for her valuable feedback and have shared it with the Hampton Village leadership team
We've provided assistance for Ms*** to replace her cell phone charger
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Amy
The Target Team
www.target.com

I appreciate the time our guest has taken to share additional informationI attempted to contact *** by phone on 05/05/16, but I was unable to reach herI did leave her a voicemail with my direct phone number and asked that she call me back at her earliest convenience, however I haven’t received a call backThe reason why I attempted to reach our guest is because our partners at EFW have informed me that their delivery agent only had of the boxes for the patio loveseatUnfortunately, the third box containing the loveseat frame was separated from the two boxes containing the cushions and they were performing a dock search for the missing frameSince the dock search, our partners were able to locate the frame and EFW will be delivering the loveseat on 05/06/I understand this has been an ongoing matter and I truly appreciate Martha’s patience with Target and our partners at EFWIf she has additional questions and/or concerns, I encourage her to contact me directly with the number provided on the voicemail that I left herAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####