Target Corporation

Thanks for contacting Target on behalf of our guest *** ***. I apologize for any inconvenience and frustration this has caused for our guestBased on the research that has been done on ***’s account, a refund for $was processed back to her Master Card for her return of (2)
Iphone cases on 01/29/We would advise *** to check with her bank for further informationAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me I do not wish to have any action taken to the Target.comHowever, I would like my complaint to be public so that other customers will not suffer the same issue.When I was subscribing the product, there was no disclaimer alert for a customer to pay attentionTarget.com put in very small writing and/or large amount of letters about terms and conditions to agree in order to subscribe a productIf I had known that, I would have not subscribed for the product. I still feel that Target.com is sneaky and not up front in doing business with customers, and I want this fact to be public so that others can be more watchful when subscribing a product from Target.com Thank you

Thanks for contacting Target on behalf of our guest *** **I can only imagine how frustrated and confused they must’ve been when they went to use their $eBay gift card only to find it had a balance of $That’s certainly a cause for concern so I appreciate that they took the time to bring
to my attentionEach item sold on Target.com is assigned a specific item numberThese types of gift cards are sold in specific denominations and aren’t available in $So when a $eBay gift card is ordered that’s what is sentI’ve confirmed that their $digital gift card was delivered to the email address on the order on 03/26/at 3:17AMI show that the email containing the gift card information was opened on 03/26/at 3:AMThe gift card information is only sent to the email address on the order, so if anyone other than the guest has access to that email address then I’d recommend resetting their passwordTarget does state on our website that eCards can’t be returned or refunded and I’ve attached a screenshot of this informationThese cards are issued by a third party and not by TargetTarget simply sells them and a third party, InComm, is the one who fulfills themTarget won’t be issuing any refunds to the guestAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Please see the attached document for more details correspondence to ***'s sales tax concerns

I appreciate the time our guest has taken to share additional informationI attempted to contact *** by phone on 05/05/16, but I was unable to reach herI did leave her a voicemail with my direct phone number and asked that she call me back at her earliest convenience, however I haven’t received a call backThe reason why I attempted to reach our guest is because our partners at EFW have informed me that their delivery agent only had of the boxes for the patio loveseatUnfortunately, the third box containing the loveseat frame was separated from the two boxes containing the cushions and they were performing a dock search for the missing frameSince the dock search, our partners were able to locate the frame and EFW will be delivering the loveseat on 05/06/I understand this has been an ongoing matter and I truly appreciate Martha’s patience with Target and our partners at EFWIf she has additional questions and/or concerns, I encourage her to contact me directly with the number provided on the voicemail that I left herAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I apologize that Mr*** wasn’t able to purchase the iPad that he was looking forWe get inventory on a daily basis, especially for our big sales, which is why we had the iPad Air available for Cyber MondayThe GiftCard can be used online in store, if he chooses not to use it, please feel free to delete it As it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address her concernsWhen entering the payment information at checkout, we submit an authorization hold on the payment method to secure the funds for that orderOur guest is
correct, we don’t physically charge the Credit Card until the item ships or in her case picked-upWhen the items start to ship, at that time we’ll request payment from our guest account Authorization hold guidelines are determined by the card-issuing bank or institution, not Target, and vary from bank to bankThese holds only last for a specified amount of time depending on your bank o MasterCard and PayPal: days o American Express, Discover and Visa: days I understand she’s asking us reimburse her for your overdraft feesSystemically, we can only refund the amount that we charged our guest, therefore, we don’t have the capability to provide any additional credit.I realize this hasn’t been the best experience and I’m not able to reverse what had happened, but I’ll certainly share our guest comments with our leadership team to ensure we learn from this experience and make Target an even better place to shop.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at 800-591- Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** ***I can only imagine how frustrated the guest must have been when she received the wrong orderI appreciate the time she’s taken to share her feedback and concernsI’ll personally follon her behalf with my leadership
team to ensure we learn from this experienceI’d be happy to have the wrong item picked up but I need some more information regarding the boxes that she receivedShe mentioned that she received boxes however the information that I have shows that she should have boxesPlease reply back to this: Confirm the number of boxes that were receivedDimensions of each boxBrief description of what is stated outside of the boxThis information will help our carriers pick up the item fasterOur dispute team refunded her on 04/13/and she should receive it within the next 7-business days.I look forward to hearing from her soon!JennaTarget.com Executive Officeswww.target.com As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####*** ** *** ***

I am rejecting this response because:The Target representative, Amy, failed to provide an adequate resolutionWhen she contacted me initially she asked me to explain the issue to her over the phoneShe advised me she was unfamiliar with how to handle this type of issue so she would look into the problem and call me back When she did call me back she told me she had completed all changesShe deactivated my original card and had issued me a e-giftcard I advised her I was NOT in agreement with this resolution nor was this what we discussedShe cancelled my target gift card without obtaining my agreement before doing so and then issued me a $e-gift card, which was set to arrive days laterThe change was irreversibleI was unable to use the money on my giftcard for days My desired settlement was for a new gift card in the amount of the remaining balance and additional compensation for my time and frusturation in the amount of $She told me that she was not going to negociate or take any additional action to satify my original complaint/request because she had already written a response to the Revdex.com before calling me backI was in shock! Why would she write a response to the Revdex.com regarding a resolution without speaking to me beforehand? Amy also told me she was going to send me a summary of our conversation via email, but she failed to do soI am asking for my desired settlement to be met

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Thank you.Amy ***

Thanks for contacting Target on behalf of our guest *** ***I know this entire online experience has been extremely frustrating and I cannot apologize enough for the disappointment we’ve causedWe normally provide our guest the option to return unwanted items to the store because it's the quickest method for receiving a refundHowever, I understand she’s requesting to have the shipments picked up since she was unable to cancel the order onlineAs a result, I’ve scheduled three separate USPS pick-upsA USPS driver is scheduled to arrive tomorrow 01/10/to piall three packagesOur guest will receive three separate emails from USPSEach email will include a prepaid mailing label that she has to print out and place on the outside of the packagesSince the packages can be placed outside of her door, she doesn't have to be home during the time of pick upOnce the return shipment arrives to Target the guest will be fully refunded in the amount of $I've provided the information on how to get the shipments ready for pick-upPlace the items and packing slip/paper with her information in the original packagingaIf the guest no longer have the original box, she can use a different onebIf the guest no longer have the packing slip, she can write her order number and the item description on a piece of paper Have the packages ready by a.mfor the USPS pickupIf she needs to make any changes regarding her pick she can do so by clicking hereHere’s the return tracking numbers as well as the confirmation numbers regarding her pick-up(Tracking#) *** - (confirmation#) *** (Tracking#) *** - (confirmation#) *** (Tracking#) *** - (confirmation#) *** I apologize for the delay and any inconvenience we've caused Ms***As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because:
The response refers to Targets return policyThat is not the issue in this case because I never received the itemIt was delivered to the wrong addressAlso, yes we have a refund processing but that is only after we disputed it through PayPal and after being told by Target that it was impossible

Thanks for contacting Target on behalf of our guest *** ***.I understand that *** is concerned about the multiple charges on her Visa CardThe way we processed her order and billed her payment could be confusing so I’d be happy to clarify this for her. After an online order is
submitted, an order acknowledgement email is sent, which includes the order details along with an estimated tax amountTarget strives to provide the estimated tax amount as accurate as possible, but the final tax amount could be a little bit more or less, based on the origin, local and county tax adjustmentsTarget puts a pre-authorization hold on our guest’s payments to reserve the funds to ensure that the funds are available when the order ships, but Target doesn’t charge our guest’s payment methods until the item is shipped or picked up. In her situation, I show that when her order was submitted on 11/02/2016, Target placed a hold on her Visa Card for the amount of $including the estimated tax amount of $Each pre-authorization hold has a 7-day expiration time frameWith that being said, the original pre-authorization hold will be expired on the 7th day from the hold date, which will be 11/09/at midnight in her caseThe visa systems would be designed to expire pending transactions when the payee’s system is expired, but there are certain banks or card issuers would have different terms and agreements with their customersIf the bank issuers decide to keep the pre-authorization transactions longer then that is out of the payee’s control.Target normally calculates sales tax based on where the item is shipped to, but there are situations where certain states have an origin based tax calculationThis means that the tax rate collected is based on the origin location where the item is shipped from and not the destination addressMissouri is one of those states that has an origin based state for tax calculation. ***’s order contains two shipments:• Shipment 1: contains two items that were shipped from our store at *** *** ***, Columbia, MO 65203-4616, where tax rate is charged 8.48% and she was charged $for this shipment including sales tax.• Shipment 2: contains one item that was shipped from *** * *** ** *** Burnsville, MN where tax rate is charged 7.12% and she was charged $for this shipment including sales tax.• Her actual total charges for the order was adding up to $Rest assured, she only been charged for this amount.After ***’s order was shipped and invoiced, the additional charged of $was for the different sales tax rates calculated based on the ship from locations, when the original estimated sales tax amount was calculated based on her shipping address, which is only charged 6.98% tax rate for her location. Target has multiple fulfillment centers all over the country and we'd pull the items from the nearest one that has the most inventory to ship to our guest to ensure that the order arrives within the estimated arrival dateWith that being said, we can't predict where the order will be shipped from until we actually process itThis is the reason why, we only provide estimated tax at checkout and in the order acknowledgement email, but will not finalize the sales tax amount until the order ships.If *** is still concerning about the Missouri state sales tax calculation rules, I’d recommend that she visit the state department of revenue’s website for more informationI’m sorry for any confusion this causedI hope this information clears things up for her As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I apologize for the frustration that *** and her son experienced with receiving the wrong itemIt is never our intention to disappoint anyoneOur team are looking to get this taken care of to get the website up-to-dateIf the guest would like a refund for the wrong costume, she can either return it to your local Target store or return it back onlineAs it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Thanks, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest *** *** I’m very sorry to hear that his Target GiftCard was used without his permissionI can only imagine how frustrated and confused he must’ve been so I appreciate the time he took to bring this to my attention I’ve reviewed
the transaction information and have requested a replacement Target GiftCard be mailed to the guest for $He will be notified via email once the gift card ships. The replacement gift card will be mailed via US mail and it can take 7-business days for delivery once it has shipped To ensure that no one is able to access their Target.com account, I recommend that they reset their passwordAlso, it’s a good idea to use unique user names and passwords on each website where they’ve created an account As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target GiftCards ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I would be happy to schedule a pick up for him so that the item can be returned and he can be refunded In order for UPS to pick up the items, they require for the items to be packaged and ready for shipmentIt
doesn’t have to be perfectly packaged or even in the original box that they came in, however UPS needs them packagedWhen the return center receives the items, they’ll refund his Visa If the guest is unable to repackage them, they can take them to their local Target to return and be full refunded As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 7, 2015/07/21) */
Dear ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concernsMs*** shared her concerns about her overall experience with the Hampton
Village Target storeI thanked her for her valuable feedback and have shared it with the Hampton Village leadership team
We've provided assistance for Ms*** to replace her cell phone charger
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Amy
The Target Team
www.target.com

I am rejecting this response because:
Target emailed me and I emailed them back, requesting that they check the odd transactions with the order numbers of the last weeks I called Target yesterday and they did confirm that those charges are not connected to my last orders (the only ones it could be) So, at this point, it seems clear they should just reverse the charges or issue refunds I am awaiting their response It would be more helpful for them if they would put that money back into my checking account via a refund or at least issue refunds on gift cards including paying for the NSF fees - an issue they did not addressI hope they are not just saying "I don't know" and to dispute it with your bank, a process that takes up to months

Thanks for contacting Target on behalf of our guest *** *** I appreciate the time that she took to share her experience with our shipping carrier and the team members that she spoke with. I shared her experience with our shipping teams to help ensure that this miscommunication
doesn’t happen againI also followed up with the team members that she spoke with to provide coaching and additional training I went ahead and cancelled the replacement that was being shipped to herI also scheduled a pick up for the patio set that she currently hasHer return tracking number is *** and she should receive communication from the shipping carrier within hours. I’ll be able to process her refund in the amount of $2,back to her Visa card when the shipping carrier picks up the patio setWhen the refund is processed, it may take up to 7-business days before the refund is posted. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Teamwww.target.com

I am rejecting this response because:
The advertisement in Google is misleadingPlease see the first attachmentWhen I google Wii points card target, I get the incorrect product backAlso the description does not say the product doesn't work with Nintendo Wii classicI want a refund as their advertisement practices are misleadingI have also disputed the charge with my bank