Target Corporation

I am rejecting this response because:
Target.com lack of responsiveness to refund the entire cost of the television in December, caused additional fees by Target RedcardThe entire refund did not take place until March!!! Three months of interest fees were charged because of the eroneous neglect of a timely refund!!! Target.com failed to refund the item in December, therefor Target Redcard could not make the adjustments accordingly! How do you justify refunding the delivery charges in December, but not refund/credit my account for the television until March??! I want compensation for the amount of time wasted contacting the company in January, February and again in March in order to receive a refund due to me in December!!! I am also enetitled to the interest fees charged by the company’s credit card

Thanks for contacting Target on behalf of our guest *** ***I apologize for any frustration and inconvenience this has caused. I understand that *** ordered the 32” TV on 12/14/2015, which now has a cracked screen. She also purchased the Target year service plan
which does not cover cracked screens As it turns out, *** is past Target’s return policy and I am not able to offer her the resolution she was looking for. For more information on our return policy please click here As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I’m sorry to hear *** didn’t accept our answerWe confirmed the cards were properly activated and loaded with appropriate balances at the time of saleFor any balance issues or disputes with the cards *** purchased, we ask that he please work with eBay as Target has no access to transaction or balance informationNo further action is required As always, I appreciate the assistance you provide us with our guests

As previously stated, the disclaimer regarding the guaranteed price only speaks to the fact that no other taxes, duties or fees will be chargedDue to the pricing error Target won’t be honoring the price the guest is requestingThere was an inaccuracy with the product information and as stated in our terms and conditions we reserve the right to cancel the orderI’m very sorry that *** isn’t happy with my previous offer to take $off his new order, but other discounts or options are availableTarget considers this matter closed as every available option has been explored

Dear ***, Thanks for contacting Target on behalf of our guest *** *** Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Amy Target Corporation www.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience It sounds like you were able to resolve the problem you had with the Sim and Air cards you purchased at the Macedonia Target storeIt sounds like it was a very frustrating experience I’ve reviewed your experiences both with our Guest Relations chat team and the Macedonia Store Team Members and have shared your experiences with the appropriate leadership for review We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Amy Target Corporation www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, our Extended Service Plan team reached our guest to address their concernsThe process for the protection plan was explainedSince Mr*** purchased a service plan, the attempt
to service the iPad is required before looking into any alternate optionsMr*** was assured the iPad would be back to working order and if that wasn’t an option or he is not satisfied with the repairs our Extended Service Plan team would discuss any other options that might be available under the coverageMr*** was provided a direct contact number for any further assistance needed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, NancyThe Target Teamwww.target.com

Initial Business Response /* (1000, 12, 2015/08/25) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest to address their concerns
I'm sorry to hear that their order had been cancelled due to a technical error
This certainly isn't
the experience I'd like them to have and I truly appreciate their patience while I looked into this furtherI'd be more than happy to provide an explanation
When their order was placed for the three eBay gift cards the system didn't recognize the item number information for that specific itemDue to this technical error, our system wasn't able to process or ship the gift cards; I'm sorry
Our technical design team did reach out to our third party partners who fulfill these gift cards to get the problem fixedI'm happy to say that this problem has now been resolved
When an order has been placed Target places an authorization hold on the method of payment to ensure those funds are available when the item shipsAt the time the order ships the authorization hold is removed and the charge is appliedIf at any time during the fulfillment and shipping process the order is cancelled the authorization hold is removed and the funds are restored
Since their order was cancelled there are no funds available which means I'm not able to reinstate the orderI've advised our guest to place a new order if they'd still like the gift cards
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 14, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I am rejecting this response because:
See Attached

Thanks for keeping us up to date on the concerns of our guest *** ***.My sincerest of apologies, but it doesn’t appear as though the refund processed. I’ve gone ahead and requested a refund in the amount of $and have verified that the request is complete. She should see the funds back to her Target Debit Card within 3-business days.This certainly isn’t the experience we want a valued REDcard holder like *** to have. I’ve issued her a $electronic GiftCard to invite her back for a better one. Again, my sincerest apologies for the delay in the processing of this refund.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 8, 2015/12/10) */
Thanks for contacting Target on behalf of our guest***Upon receipt of your contact, I reached out to our guest to address their concerns
We know there are several options when shopping for a TV and we truly appreciate that
they chose to shop with us this holiday seasonThe guest purchased a television for $and is asking for a price match to Walmart to $and then wants the price adjusted by 15% by applying the registry coupon to the purchaseOur registry coupons have written exclusions on them which include the exclusion of electronics, so this purchase excludes having a registry completion applied to itOur price match policy also states that Cartwheel offers and Target Coupons cannot be combined with a price match
This guest has called in several times and has had $in price adjustments made to this order bringing the purchase price to $Several of the adjustments made have been exceptions to the above stated policiesBecause of this, I will not be able to apply any further discounts to this order including sending a $GiftCard and a further price reduction of $I'll personally follow up with our team members as well as their leaders to ensure they are familiar with the processes and policies Target has in place
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 10, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At the very core, Alan and I came to an agreement of a $Target Gift Card and a $refundHe later called and took back the promise and agreement we came uponI told him I was calling for a price match from $to $796.89, and HIS solution was a $Target Gift Card and a $refund, I never asked for anything specifically except for a price matchAlan had plenty of time to see that I had used a coupon on the purchase, and I should not be penalized for his decisionI was on the phone for minutes and secondsI have my conversations with Alan recorded for my records
Final Business Response /* (4000, 12, 2015/12/15) */
Thanks for contacting Target on behalf of our guest***
At this time I have no further options for the guest and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Revdex.com: I have reservations that the refund and gift card will arrive, as the problem with Target.com is follow throughHowever if they do arrive the response and resolution made by the business in reference to complaint ID ***, is satisfactory to me

I am rejecting this response because:
In the original email sent to me in which stated I would receive a television same quality or better "as-promised" was not trueThe email also allowed me to choose a replacement television which I did and because they don't have that particular model , I was given a choice of 1, that they do not have to honor that promise

I am rejecting this response because: If this is not an item that you sell then it shouldn't be on your website and get the hopes up of an year oldThis is the definition of advertisement Also the last representative I spoke to stated that I would be refunded my money for both orders and I was only refunded for the first orderI want my money backYou still owe me $

Thanks for contacting Target on behalf of our guest *** *** regarding her concerns about the refund for her recent Target.com purchase.In reviewing the purchase, I see that she received the wrong item and a replacement order was provided. The item sold out before the return was received
and wasn’t able to be shipped out. The guest was issued a refund on 12/20/for $in the form of an electronic GiftCard that was sent to the email address of ***. Refunds for PayPal purchases are in the form of a GiftCard as is shown during the checkout process on Target.comThis certainly isn’t the experience we would want her to have and I apologize that she received the wrong item. I’d like to invite her back for a better experience and have issued her a $electronic GiftCard that was sent to the same email address used to place the order.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Offices

I am rejecting this response because:
Revdex.com:I have not yet received the credit from Target yet. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me upon completion

Initial Business Response /* (1000, 5, 2015/11/15) */
hello ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concernsWe called our guest on November and expressed our apologies that this
confusing transaction was not better explained to herWe have advised our guest that we offer receipt loas a service for returns, but that we are unable to provide a copy of the receiptWe were able to send her Proof of Purchase copies of the electronic journal in order to assist her with viewing the transactions
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Nancy

I am rejecting this response because: although I appreciate that Target finally admitted it was their mistake that led to my order being cancelled (see attached email received from Target), and I appreciate that they are working on ways to address their IT limitations, the fact is they did not do what I asked: reinstate my order for a Sony VR launch bundle and deliver the product that was ordered and paid for in good faith. Having spent years in the IT industry I can tell that Target's claim that it is not possible to reinstate a cancelled order is false. Software is written by people and can be changed by people; it's only a question of motivation. Target is not prepared to make the effort to take the necessary steps to fix their mistake.Target did send me a $voucher to compensate me for my troubles, but this voucher is useless to me as it is very unlikely I will ever shop at Target again. After allowing my credit card number to be hacked causing my card to be cancelled, and having cancelled my Sony VR order because my credit card was cancelled, and then refusing to reinstate my order, it is difficult to avoid the impression that gross incompetence is rampant within the Target organization. I don't doubt that the voucher was well-intentioned but it was actually insulting and naive on Target's part that they thought $would compensate a 10-year-old boy for the loss of a VR gaming system on his birthday.Target needs to do the right thing: they accepted an order for a VR launch bundle, and having cancelled it by mistake, they should reinstate that order. Only after they have done that, will this complaint be resolved

Dear ***, Thanks for contacting Target on behalf of our guest *** *** At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel
free to contact Target at ###-###-#### and reference case number ***. Sincerely, NancyTarget Corporation www.target.com

I am rejecting this response because:
Upon further investigation I have found that Target uses a vendor called Market Source to sell its cell phonesThis is not obvious because all the employees wear Target logo shirtsNeither Target or Market Source is willing to take responsibility for the mistakes that these employees made. The employee that mishandled my transaction may claim to have offered to fix his mistake, but he did notI also offer these items to the Revdex.com as evidence of their incompetence and uncooperative behavior.1) There were customers before me who purchased cell new phonesI witnessed the cell phone employee; he could not fully enable their phones.(I was forced to cut this down due to a character limitPlease see attachment for full response.) 8) This is a new HUGE piece of information: I contacted AT&T as they are my phone service vendor and they said that the Target vendor opened unwarranted cell phone plans that grossly inflated my cell phone bill over $250! AT&T had to correct this error.I have had to spend hours either on the phone or taking trips to attempt resolve this incompetenceI challenge Target to review my last statement and reconsiderI should not have to chase down a vendor that is under their corporate logo that has made an error and they are not willing to justifiably fix itI eagerly wait for Targets response and what action the Revdex.com will take in light of this clear negligence of a transaction and failure to reply or communicate to a customer within an acceptable amount of time. Thank you,*** ***

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsMr*** confirmed the fund were credited to his Bank card on December 8, We also reviewed his full experience and
I’ve shared his comments with the Mesa East Store Leadership for further review and follow up so we continue to provided great guest service in the future As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com