Target Corporation

Thanks for reaching back out to us regarding the cancelled order for our guest *** *** II. I understand that he remains unsatisfied with my offer to match the price of his original order. I certainly didn't mean to offend him with my offer, but at this time the same offer remains; I can honor the price of his original order. In my previous response to the guest, I provided my direct phone number and email so he could contact me with his order number so I can process the discount. This offer can remain in effect as long as the item is in stock.I wish I could take away what the guest has experienced but I cannot. However, I do sincerely apologize for the amount of time and frustration this has caused him. I also appreciate the time he has taken to share his feedback and concerns and I'll be sure to share them with our Senior Leadership Team.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 5, 2015/10/26) */
Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, I reached our guest to address her concerns
I understand our guest's frustration and inconvenience when the local Target store wasn't able to
honor the Target.com price of $for the PlayStation
Target strives to describe products and prices accurately, but there may be times where items on our site may be described inaccuratelyTarget reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeThis information is listed on the Site's Terms & Conditions under Availability, Errors, and Inaccuracies and can be viewed by clicking here
Despite Target's efforts the PlayStation 500GB Uncharted: The Nathan Drake Collection Bundle was listed for the incorrect priceSince the incorrect price was quickly identified and corrected, Target is unable to honor the incorrect price for the PlayStation
At this time I have no further options for the guest and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Sincerely,
Elenna
Target.com Executive Offices
www.target.com

Initial Business Response /* (1000, 7, 2015/12/18) */
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concernsI am sorry to learn of the disappointing experience with the Trade in programWe provided him
with the contact information of the appropriate team for further assistanceThis program is run by third parties
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Harol
Target.com

Hello *** Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experience Because the screen on your phone has a break with a line in the surface it doesn’t qualify for the advertised promotion which states no broken componentsI’m sorry for any disappointment We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

I am rejecting this response because: Pauline did not reply to my last email, where I expressed that the several hours effort I put forth to receive a refund for damaged items should have been compensated with more than a $gift cardThis company should do more to take care of their customers

Thanks for contacting us regarding the concerns of our guest *** ***.I understand how disappointing it must have been for her to receive a different product than what she thought she had ordered. There was a brief period of time where the wrong image displayed on our website for the item
she purchased; however this was quickly corrected. If she is not wanting the washcloths she received, she can return them to her local Target Store. I know we disappointed her this time so I’ve sent her a $electronic GiftCard to invite her back for her a better experience.I’d like to let her know that we always make a conscientious effort to describe and display our products accurately; however we do reserve the right to change and or update information and to correct errors. She can copy the following link to read our policy on item and pricing errors on Target.com: http://help.target.com/help/targetguesthelparticledetail?articleId=ka4i0000000EE...⇄ always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, PaulineTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration or disappointment with advertisement Our weekly circular dated December - 24, advertised series earphones when you buy any Fitbit trackerThe ad states free quantities limited, no rain checks Our merchants work hard to continue to offer great items at a low priceWe’ll let you know in our ads if quantities are limited Should you have any questions about our ads or merchandise please give Guest Relations a call at ###-###-#### Thanks for letting us review your experience Sincerely, Nancy The Target team www.target.com

I am rejecting this response because:My initial return was done June 1st these people fail to complete until I called back on the 7thI shouldn't be waiting days to get my money back when you been picked up your damaged itemSeconds I refused the last two damaged itemskin there isn't a refund backPoor business on your part I was value customer till this online scenarioMy bank don't show anything pending and it's days pass you can push it through as you pay anything elseYou have messed my entire event up with damaged product Taking a damn decade to release my money so that I can purchase somethingelse your on my time and wasting itMy deck is empty messing around with you all I have an event in daysI ordered products on May 19thVery disappointed in target

Initial Business Response /* (1000, 7, 2015/12/30) */
Thanks for contacting Target on behalf of our guest *** ***
I attempted to contact guest by phone was unable to reach our guest ***I was able to leave a voicemail message
I have processed a replacement KitchenAid Mixer by
express delivery*** should receive it within the next two days*** will receive another replacement tracking number for this item which is expected to ship out sometime today
As a measure of goodwill for ***'s experience, I have processed a Target eGiftCard which should arrive by email within 4-hours
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

I am rejecting this response because: This item is still showing as unavailable well into the 3rd week There response does not address the fact that the website stated there was inventory in stock in knightdale, but when I went there was no ipad air 2's and I was told they hadn't had any for a while Their response also does not explain why employees would "snatch up" all ipads before public can access Further more, I received a email three days ago (attached) stating "my cart misses you" as if I had an ipad air in my cart with a coupon off Yet, every day since I have gone back in to try and purchase an ipad and there is nothing I still would like to purchase the iPad air 64gb for the $price, however none are still not available

Thanks for contacting Target on behalf of our guest *** ***I've attempted to contact our guest by emailand I’m currently waiting for a responseI'll get back to you with a resolution as soon as I receive a response from our guestAs always, I appreciate the assistance you provide us with
our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***The guest is no longer eligible to submit orders through Target.com because he purchases items with the intent of selling themTarget.com prohibits orders that are placed for reselling purposes instead of using themHe can
find more information regarding reselling our items in our terms and conditions: http://www.target.com/spot/terms-conditions#?lnk=fnav_t_spc_2_5&intc=28073|nullH...⇄ is welcome to continue his shopping at his local Target store.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Included you will find our response to Ms***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, AmyTarget Corporationwww.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experience at Target in Chanhassen. After we received your contact we reached out to the Chanhassen store leadership team to share your concernsThe store leadership team is committed to ensuring that they address any shelf price errors that may come upPart of their daily walks will include checking for any discrepancies and correcting on the spot. Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe apologized for the delay in being able to process her returnThe team members were attempting to assist but it looks
like there was a system issue concerning the receipt when processing the returnThe East St Paul Leader on Duty was able to assist Ms*** with a full refund in the original form of payment, cash As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe reviewed how Target empowers Store Leadership to make the right decisions whether it is a price match request or price
adjustmentItems returned would go through an inspection process before being placed back on the sales floor, the timing for the process can vary by the number of items being returned and type of items being returnedMr***’s comments are being shared with the Walnut Creek and Roseville North Store Team Leaders for further reviewAs a good will gesture sending a GiftCard to invite Mr*** back for a better experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thanks so much for taking the time to reach out to Target on behalf of *** *** I can understand why his invoice may be a little confusing, however, rest assured, he was charged correctly Target GiftCards don’t have a value until they are purchasedWhen an item comes with a
free GiftCard, Target reduces the value of the qualifying item in order to put that value on the GiftCardSince the item and GiftCard are shipped separately, you may see two charges on your payment methodHowever, they both add up to the value of the qualifying itemFor example, before any discounts, his item was $and it included a $promotional Target GiftCard, our system had to break down the charges to add value to the GiftCardSo now the system recognizes his item at $and has a $Target GiftCard with value, still totaling the $Since his order included other discounts, the amounts will be different Here is an actual breakdown of his charges: $Item total - $ Promotional GiftCard $New item total $Target GiftCard - $Team member discount -$RedCard discount +$taxes $ORDER TOTAL *** was not charged for shippingWhile checking out, the order total may display a shipping charge until the RedCard is approved and the items are shippedHe can sign into his Target.com account and his invoice will display $for shipping charges He was charged correctly for his order so I’m unable to process a refund As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:
My friends and family members who also have kids have purchased more than bottles of the enfamil baby formula without being told that they are only allowed to purchase x amountSeeing that the formula was premise and 32oz and multiple kids on formula I need more than the bottles they allowed me to purchase

I am rejecting this response because:Calling is useless You've lost me as a customer because of this incident It is unreasonable that an order cannot be cancelled within a reasonable amount of time (less than minutes)

Initial Business Response /* (1000, 5, 2015/12/07) */
Hello ***,
Thanks for contacting Target on behalf of our guest *** ***
Included you will find our response to Mr***
As always, we appreciate the assistance you provide us with our guestsIf you have further
questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Joe
The Target Team
www.target.com
Hello *** ***,
Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience
We apologize for the experience you had trying to return the pre pre-owned video games you purchased
The team member attitude and behavior you described isn't part of our guest service philosophyWe expect our team members to help you in a professional mannerWe take your comments seriously, and I've shared your feedback with our Foothill Ranch Store Leadership for further reviewThey'll look into your experience and follow up with their team members to provide coaching to help prevent this behavior from happening againAlthough we can't share the outcome of these conversations for confidentiality reasons, we appreciate the time you've taken to share your experience, which helps make shopping at our stores better for every guest
We'll keep working to provide you with the experience you've come to expect at Target
Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve
Sincerely,
Joe
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sorry but an apology is not enoughI went to a different target and the helpful associate actually told me the game I purchased "pre-owned" was $39.99, not
I want a gift card for at least $That would be fair compensation
Thank you

Thanks for contacting Target on behalf of our guest *** *** I’m very sorry to hear that three of their Target GiftCards appear to not be activatedI can only imagine how frustrated and confused they must’ve been so I appreciate the time they took to bring this to my attention
I’ve reviewed the transaction information and have requested a replacement Target GiftCard be mailed to the guest for $The GiftCard will be shipped today and will arrive within 3-business daysThis card will be mailed via USPS, and arrive with their regular mail When our guest contacted our GiftCard department they followed the correct policiesTarget considers GiftCards to be like cash and can only be replaced if there is a remaining balanceTheir GiftCards had no balance so there was nothing available to replace As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####