Target Corporation

Thank you for reaching out to us regarding our guest *** ***. I realize our guest is requesting to return the three PSLive Electronics Cards due to the delayed deliveryThe reason why our team members wasn’t able to provide her with the outcome she was seeking is because, eGiftcards are
non-returnable or refundable. Our return policy is available in the Shipping & Returns tab of Item DetailsI apologize for any disappointment this order experience has caused our guest. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra, Target.com Guest Services www.target.com

I am rejecting this response because:I have yet to see a refund although, it has been more than days

I am rejecting this response because:You said that a refund was issuedIt has been more than business days! I have checked my red card account and received no refund as of today 5/5/

Initial Business Response /* (1000, 6, 2016/02/25) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concernsWe apologized to the guest for their experience at our Norman storeTold
guest we'd share their comments with store leadership for a coaching opportunityWe explained our rain check policy and the Deadpool video game they were looking for is now discontinuedOffered the guest a GiftCard and a Goodwill Gesture
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Joe
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 8, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The customer relations representative did not state if they were going to contact the storeHe had no knowledge if Norman store was aware of the complaintHe also did not have any knowledge of training the store personnel went throughHe stated the game was discontinued and no rain check could be availableHowever, I noticed the game at the Target store on March 5, and the price has gone up to $instead of the sale price of $The customer relations staff's attitude in response to complaint is the same disregard that we received when we reported it to the manager on duty that night
Final Business Response /* (4000, 10, 2016/03/08) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***
At this time we have no further resolution for the guest and we consider this matter closedThe item in question has been discontinued and as a goodwill gesture we sent the guest a $20-Target GiftCardAlso, rain checks are only given on weekly ad advertised items (unless stated otherwise)The game that the guest is referring to was not advertised in our ad that particular weekThe previous team member that responded to the guest apologized for the unprofessional guest service he had with one of the Norman, Oklahoma team members
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Sandra
The Target Team
www.target.com

Thanks for contacting Target on behalf of our guest *** *** I apologize for any frustration and inconvenience this has caused. I understand that *** ordered items and returned items all in the same packaging. I’d be more than happy to help *** but I need more
information I would need *** to provide the items that were returned so we may investigate this issue further

I am rejecting this response because:The email is correctYour order got immediately emailed to me. However gift card and pickup email never reached meSo again, this is no change from my sideIts all in your systemWhat is unknown response? Please give me more detailsSuch non technical generic answers are unprofessional

Hello *** ***, Thanks again for contacting Target through the Revdex.com regarding your recent experience Extended Service Plans for electronics items must be purchased within days of purchaseBecause an Extended Service Plan wasn’t purchased for your November 5, Vizo TV there isn’t any coverage benefit from a service plan Your best option is to work with Vizo Incfor any warranty coverage at (888)849-or www.vizio.com Sincerely, Nancy The Target team www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** At this time we have no further resolution for the guest and we consider this matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe reviewed the two Hisense 50” TVs and Ms*** recognized the differencesWhile the sale priced TV is limited
quantities and not available in all stores, it is currently available on Target.com in limited quantitiesMs*** was notified of the availability As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest *** ***. I’m sorry to hear that the TV selected is no longer available and as a result her order was cancelledThe reason why the item is listed on Target.com is because this particular television is still sold at TargetAfter viewing
the item details, I confirmed the TV is available in store, but it’s currently out of stock online. Since our in-store inventory is completely separate from our online inventory it isn’t possible to ship items from the store directly to our guestsI understand she’s requesting to wait until the TV becomes available, but we’re unable to fulfill cancelled ordersIf our guest decides to replace the order once the item becomes available, I’ll be more than happy to refund her the difference to match the sale priceOnce a new order has been placed, she can call us and provide the new order number and the adjustment will be made. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. We’ve attempted to contact our Guest by phone and email and are currently waiting for a responseWe’ll get back to you with our resolution as soon as we receive a response from our guest As
always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number *** Sincerely, Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest *** *** Please accept my apologies for the frustration that has come about with the delays of the KitchenAid mixer Mr*** was looking to purchaseDemand for this item was unprecedented and we were working hard to fulfill
the ordersI’m happy to say, as of today 1/the KitchenAid mixer has shipped outEmail notifications will be sent to Mr***’s email address so he can track the progressI have also sent Mr*** a $eGiftCard to invite him back to have the great online experience I am confident he will receive As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks so much for reaching out on behalf of *** *** Target does offer free 2-day shipping on most items within most zip codes as long as the total is over $or a REDcard is usedHowever, there is a daily cut off time and it also excludes weekends Since his order was
placed before the cut off limit on Thursday, his order should’ve been delivered on TuesdayUnfortunately, UPS delivered his package to USPS on Tuesday, who then delivered his package on WednesdayHe can learn more about the 2-day delivery date by visiting the link below: (you should make this a hyperlink exby visiting this link) http://help.target.com/help/targetguesthelparticledetail?articleId=ka41Y000000EH...⇄ Although his previous orders were delivered within our 2-day window, I’ve still shared his experience with my shipping team for further review As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***.I can only imagine the frustration our guest must have felt after finding out the shipment could possibly be destroyed upon arrivalAfter looking into her order details, I confirmed the Cloud Plush Bunny and the Eddie Bauer
Travel System were able to be rerouted and it’s currently being shipped back to our Return Center. As a result, a full refund in the amount of $was issued on 09/25/Normally, it can take 5-business days for the credit to post back to the accountFor some reason, the BonBon Bear wasn’t included in this processHowever, since the shipment is going to the same location I processed a refund of $for that item as well. I want to thank our guest for taking the time to share her experience and I apologize for any inconveniences this order may have caused. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** ***. I would like to apologize that the guest hasn’t been able to access their return label and they that they didn’t receive a response from Twitter, the best way to contact us regarding an online order is by calling
###-###-#### for assistance. With that being said, I have created a UPS return label that will be emailed to the guestWe advise the guest to check both their inbox as well as their junk mailThe return tracking number is ***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Kami Target.com Guest Services www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding Target’s acceptance of claim submissions for a refund for Welspun Egyptian Cotton sheets Here is some background informationOne of Target’s vendors, Welspun Global Brands, produced Egyptian Cotton 500-thread count sheets under the Fieldcrest label for TargetAfter an extensive investigation, we recently confirmed that Welspun Global Brands substituted another type of non-Egyptian cotton when producing these sheets between August and July We have informed Welspun Global Brands that, due to this conduct, we are terminating our relationship with them Target accepted refund claim submissions up to the deadline of October 31, Because the time frame has pasted Target isn’t accepting anymore claim requests for a refundI’m sorry for any disappointment Thanks for letting us review your concern Sincerely, Nancy The Target team www.target.com

Initial Business Response /* (1000, 5, 2016/03/09) */
Thanks for contacting Target on behalf of our guest *** ***
I'm very sorry to hear that she had to go through so much trouble just to receive her refundOur team members are empowered to help our guests and they strive to provide
a one contact resolution; I apologize this wasn't the case
Our team confirmed that all eight boxes were received at the return center and the remaining refund was issued today, 03/09/She should've received an email confirmation letting her know that it was processed
Once items arrive at our return center it can take up to business days before a refund is processedThis is because our return center processes refunds based on the order in which they were receivedSometimes orders may be split up, especially if they were in multiple boxes and I believe that's what delayed her refund
The guest service experience she described isn't part of our guest service philosophy, and I'll personally follow up with the team member she spoke with to provide coaching to ensure that they're checking the return tracking information
I understand that the guest received silver barstools and our website states it's a more natural metalTarget strives to display as accurately as possible the colors of the products shown on the Site; however, Target cannot and does not guarantee that your monitor's display of any color will be accurateThis information can be found in our Terms and Conditions
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Initial Consumer Rebuttal /* (3000, 7, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the quick responseMy total refund should have been for $1,
I was refunded
$291.06- February 17th
$291.06- February 18th
$495.65- March 9th
I am still owed $
I am also in the furniture business and I do understand that colors vary from screen to screenPlease note though that I did purchase stools in the same finish prior and had received the correct colorWhen I placed the order for these barstools I was expecting them to match what I had originally purchased, however there is a blatant color issueI am including a photo attached because this is an issue within target and to use the excuse of coloring on a computer monitor is just not the caseThe barstool I received from Target is the silver one on the rightThe stool on the left (the brown one) was what I had ordered in the past and was what I was expecting to receiveHad the correct color (Natural) been available then I would have accepted a replacement for those barstoolsUnfortunately Target was unable to offer me any information as to if they sent me replacements whether they would be the correct color or notI then bought these same barstools from Overstock.com at a higher price, but atleast I received the correct color and the correct color being advertised
Final Business Response /* (4000, 10, 2016/03/10) */
I apologize that the guest didn't receive her full refund
The guest was charged $for a handling fee and $for handling taxThese fees may be assessed to oversized or extremely heavy itemsThis fee will vary depending on the size and weight of the item
When the first set of barstools were returned the team member chose the incorrect reason, so her refund included handling fees as wellHowever, when the last return was created yesterday the correct return reason was selected which doesn't qualify for the remaining balance of $to be refunded
I'll follow up with the team member who chose the incorrect return reason and provide coaching to ensure this doesn't happen again in the future
I'm happy to hear that she was able to get the stools she neededTarget won't be issuing any additional refunds and considers this matter closed

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, I reached out to our guest to address her concerns I apologize for any frustration inconvenience this has caused our guest. *** did not receive his original order for the
treadmill. I have processed a full replacement for the treadmill with our shipping company EFW. They will be contacting him to schedule a new delivery date. The waybill tracking number *** I have also processed a credit of $on 6/21/back to his credit card And also a $Target eGiftCard on 6/24/16. Please allow 7-days for the credit to appear on his credit card statement As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:
As advertised target employs day return policy Based on this evidence incorrect information was given to me by several different target employees regarding the return policyI will file a formal complaint with Target continues to deny responsibility

I am rejecting this response because: As it can be clearly seen from the order I placed, I did enter my correct address on the purchse orderThe Saturday I spent home waiting the package which never arrived, I called FedEx and they confirmed me that they had the right address on file as it was entered on the purchase orderThey told me that they di dnot complete the shipment, this shipment was assigned to USPS and the mistake (if there was any) could have been made forwarding my address information from FedEx to USPSFedEx told me that they could not disclose with me what address was given to USPS as they indicated this information disclosable only to the shipper (Target)I did everything I could to try to receive my order, I do not feel responsible for resubmitting another order at this pointIf Target does not want to send what I ordered, they should compensate me for having spent the whole Saturday at home trying to receive the shipment making several phone calls from my personal phone