Target Corporation

Dear ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Amy Target Corporation www.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience We have processed your request to opt out of email marketing from TargetPlease note that you may continue to receive program-specific marketing emails if you requested them through a specific programPrograms include cartwheel, redperks, A Bullseye View, Target Photo, Target Optical or Target PortraitYou can unsubscribe from any of these program-specific emails via the unsubscribe link located at the bottom of those marketing emails. Please note it may take up to business days to process your email marketing requestFor more information about marketing and privacy, please visit us at Target.com/privacyThanks for contacting us through the Revdex.com If you have additional or concerns please contact us at ###-###-####Sincerely, Amy Target Corporation www.Target.com

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how upsetting it must’ve been when two of her orders cancelled. After looking into this further, both of her orders were scheduled for buy online and pick up in storeIt looks the Fantana
North Target store cancelled both orders however they didn’t provide a reasonThis could’ve been caused from lack of inventory or store error. I have followed up with the Fantana North Target store to ensure that they’re providing reasons for cancelling orders and have verified that this wasn’t a technical issue Going forward, the guest shouldn’t encounter any problems submitting her order and picking up her items. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/07/20) */
Thanks for contacting Target on behalf of our guest *** ***
Upon receipt of your contact, we reached our guest to address their concernsOur extended service plan team has set guest up with an alternate service center and provided
her with direct contact information for any issues
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Nancy
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was called on Friday 07/at 6:11pm by a Jeremy, who he introduced himself as a an Escalations Manager for Target and AsurionI explained to him the issues, and he told he was sorry for all the issue I had gone through, and that he wanted to know, if I would allow for him to send another service center to come outReluctantly I agreed, and he provided me this information: National Electronics Service Center at ***He set up an appointment on 07/21, he said they only showed an entire open schedule, but assured me that the company would call me prior to Tuesday's appointment to schedule a window of timeHe also assured me that if that didn't work out, and also if the issue persist, he will, in his words, "Most defiantly find a way to Provide a new TV as replacement, or any other options"He provided me the Contact number for the Service company, along with providing me with Jenn, another manager that works alongside him as direct contact to himHe said that if I needed to reach him, I could contact her, and she would reach him, so that he could call me backHe provided a number for Jenn at ***
Monday 7/20, I received no call from the service team at all to set up an appointment, and so I assumed that they would call early Tuesday morning, and although that is a big inconvenience, I would make it work
On 7/at 9:39am, I received a call from a Unknown caller, and answered itIt was the service team saying that they would be there in 20minsI told them that is not going to work because I hadn't even known a time they would be comingI asked if they could come at a later time today, and I would take time to meet them, and the person I was speaking to, sounded very new, because I hear the person in the background coaching him on what to say, but the person that he was speaking to, also said that there was no way he could come out today at a later time because of other appointmentsI said ok, when can you all schedule me, and he said Friday would be best, and he will have someone from there office call me
I waited to hear from them, and a young lady called me and scheduled me on the same day 7/at 2:04pm for an appointment on 7/between 1pm and 6pmI said that works fine, and I will see them thenShe called me from ***We confirmed, and said our mutual thank you's
Friday comes, and 1pm comes, I hadn't heard from them, and didn't want to pester them about coming and giving me an exact time, so I didn't call themI wanted patiently to hear from them, and as my day got busier, I didn't pay attention to the timeMy office closed at 5pm that, day, so I jetted home to wait for themI got home, and still no callI had a meeting to attend at 6:45pm that I had already pushed back for the Tech, and when 6pm rolled around, I called them at the *** number, as the Tech hadn't given me a direct number to him as he called blocking his number
I called them twice, it went to voicemail, and I left a message letting them know the it was 7/at 6:05pm, and I was supposed to have a Tech come out between the hours of 1pm-6pm, and hadn't received a call or a VM from themI told them I appreciate there help in this matter, as a result of not hearing from them I will assume that no one is coming, and that will not be fulfilling the appointment, thank you, and have a wonderful weekendI never heard back from them
In space where I know my age, and respect myself, I decided not to call Jeremy at that moment, because was at the point of tear, and angerI have been dealing with this for almost a month, and all of these people are making promises, that they are not fulfilling them, but speaking without actionthough as a consumer, I followed their guidelines, and did my best to be patientI respectfully took the time, and decided to call Jenn, for Jeremy on Monday 7/
I called Jenn, on Monday 7/at 10:01am, and it went directly to VM, and I left her a message letting her know that I would like to speak to Jeremy, left my name, and stated the date and time
Through this ordeal, I've lost about days of work, to which no one is repaying this back to meI haven't used the TV because the picture isn't good, I feel I was robbed for the money I spent, and disrespected for my kindnessI don't know what I can do, and of course I can wait to hear from Jeremy or Jenn, but I don't know when that will be, and I wanted to make sure, this part was documented
Once I speak to Jeremy, I will let him know what happened, and will request yet again for my original solution
Thank you so much for your time, and assistance, I pray that this will be rectified very soon
Final Business Response /* (4000, 9, 2015/07/30) */
Thanks for contacting Target on behalf of our guest *** ***
After receiving Ms***'s additional comments, we escalated her concern to the appropriate teamMs*** has been contacted and they are currently working to resolve her issue and she is pleased with the resolutions they have offered her
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Elizabeth
Target Corporation

I’m sorry to hear that *** still hasn’t received the refund for her returned orderI’ve reached out to our order refund team for further assistance regarding this situation; I was able to confirm that the refund went through successfully on our end but there was a communication disconnect between our system and the issuing bank’s systemOur order refund team has requested a manually refund of $today 04/11/and the refund will post on ***’s MasterCard account within 7-business daysI’m sorry for the inconvenience this causedThanks again for your assistance!

Thanks for contacting Target on behalf of our guest *** ***. I would like to apologize that the guest hasn’t been able to access their return label and they that they didn’t receive a response from Twitter, the best way to contact us regarding an online order is by calling
###-###-#### for assistance. With that being said, I have created a UPS return label that will be emailed to the guestWe advise the guest to check both their inbox as well as their junk mailThe return tracking number is ***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Kami Target.com Guest Services www.target.com

I am rejecting this response because:
As advertised target employs day return policy Based on this evidence incorrect information was given to me by several different target employees regarding the return policyI will file a formal complaint with Target continues to deny responsibility

Thanks for contacting Target on behalf of our guest *** ***.I can only imagine the frustration our guest must have felt after finding out the shipment could possibly be destroyed upon arrivalAfter looking into her order details, I confirmed the Cloud Plush Bunny and the Eddie Bauer
Travel System were able to be rerouted and it’s currently being shipped back to our Return Center. As a result, a full refund in the amount of $was issued on 09/25/Normally, it can take 5-business days for the credit to post back to the accountFor some reason, the BonBon Bear wasn’t included in this processHowever, since the shipment is going to the same location I processed a refund of $for that item as well. I want to thank our guest for taking the time to share her experience and I apologize for any inconveniences this order may have caused. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because:The email is correctYour order got immediately emailed to me. However gift card and pickup email never reached meSo again, this is no change from my sideIts all in your systemWhat is unknown response? Please give me more detailsSuch non technical generic answers are unprofessional

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding Target’s acceptance of claim submissions for a refund for Welspun Egyptian Cotton sheets Here is some background informationOne of Target’s vendors, Welspun Global Brands, produced Egyptian Cotton 500-thread count sheets under the Fieldcrest label for TargetAfter an extensive investigation, we recently confirmed that Welspun Global Brands substituted another type of non-Egyptian cotton when producing these sheets between August and July We have informed Welspun Global Brands that, due to this conduct, we are terminating our relationship with them Target accepted refund claim submissions up to the deadline of October 31, Because the time frame has pasted Target isn’t accepting anymore claim requests for a refundI’m sorry for any disappointment Thanks for letting us review your concern Sincerely, Nancy The Target team www.target.com

Thanks so much for reaching out on behalf of *** *** Target does offer free 2-day shipping on most items within most zip codes as long as the total is over $or a REDcard is usedHowever, there is a daily cut off time and it also excludes weekends Since his order was
placed before the cut off limit on Thursday, his order should’ve been delivered on TuesdayUnfortunately, UPS delivered his package to USPS on Tuesday, who then delivered his package on WednesdayHe can learn more about the 2-day delivery date by visiting the link below: (you should make this a hyperlink exby visiting this link) http://help.target.com/help/targetguesthelparticledetail?articleId=ka41Y000000EH...⇄ Although his previous orders were delivered within our 2-day window, I’ve still shared his experience with my shipping team for further review As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** At this time we have no further resolution for the guest and we consider this matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. We’ve attempted to contact our Guest by phone and email and are currently waiting for a responseWe’ll get back to you with our resolution as soon as we receive a response from our guest As
always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number *** Sincerely, Amy Target Corporation www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe reviewed the two Hisense 50” TVs and Ms*** recognized the differencesWhile the sale priced TV is limited
quantities and not available in all stores, it is currently available on Target.com in limited quantitiesMs*** was notified of the availability As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest *** *** Please accept my apologies for the frustration that has come about with the delays of the KitchenAid mixer Mr*** was looking to purchaseDemand for this item was unprecedented and we were working hard to fulfill
the ordersI’m happy to say, as of today 1/the KitchenAid mixer has shipped outEmail notifications will be sent to Mr***’s email address so he can track the progressI have also sent Mr*** a $eGiftCard to invite him back to have the great online experience I am confident he will receive As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest *** ***. I’m sorry to hear that the TV selected is no longer available and as a result her order was cancelledThe reason why the item is listed on Target.com is because this particular television is still sold at TargetAfter viewing
the item details, I confirmed the TV is available in store, but it’s currently out of stock online. Since our in-store inventory is completely separate from our online inventory it isn’t possible to ship items from the store directly to our guestsI understand she’s requesting to wait until the TV becomes available, but we’re unable to fulfill cancelled ordersIf our guest decides to replace the order once the item becomes available, I’ll be more than happy to refund her the difference to match the sale priceOnce a new order has been placed, she can call us and provide the new order number and the adjustment will be made. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** *** I’m sorry for any confusion Mr*** experienced after contacting us regarding his backordered itemBackordered orders are able to be cancelled, and I apologize for the misinformation Mr*** received from our team
membersWe thank Mr*** for giving us the opportunity to provide a learning experience for our team members, and we will be sure to act on this feedback quickly. Mr***’s order was scheduled to cancel on its own on Monday as he chose not to wait for the new delivery dateHowever, I understand our guest needs the order cancelled as fast as possibleFor this reason, I have cancelled the order through our systems manually, and Mr*** will have received an email notification confirming this cancellation. Guests may also visit the order detail page on Target.com to cancel items themselves if they are backordered or no longer wantedThis is detailed in the email we send to guests about their backordered items, and I encourage Mr*** to consider this option as a possibility for the future. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Rachel Target.com Executive Offices www.target.com

I am rejecting this response because: As it can be clearly seen from the order I placed, I did enter my correct address on the purchse orderThe Saturday I spent home waiting the package which never arrived, I called FedEx and they confirmed me that they had the right address on file as it was entered on the purchase orderThey told me that they di dnot complete the shipment, this shipment was assigned to USPS and the mistake (if there was any) could have been made forwarding my address information from FedEx to USPSFedEx told me that they could not disclose with me what address was given to USPS as they indicated this information disclosable only to the shipper (Target)I did everything I could to try to receive my order, I do not feel responsible for resubmitting another order at this pointIf Target does not want to send what I ordered, they should compensate me for having spent the whole Saturday at home trying to receive the shipment making several phone calls from my personal phone

Thank you for reaching out to us on behalf of our guest *** ***I want to start by apologizing that the guest didn’t receive the Black Friday 20% off couponAfter reviewing the order I see that it did qualify. I have forwarded this feedback to the team members involved leads so that they
can provide coaching to prevent another situation like thisSince the coupon has expired we aren’t able to provide a new oneWith that being said we advise that the guest places a new order and provides us with the order numberWe will honor 20% off as long it is within the coupons exclusions:‘‘alcohol, Apple products, Bose, CVS clinic & pharmacy, dairy milk, DSLR cameras & lenses, Duluth Pack, Elf on the Shelf, select games (Cards Against Humanity, Joking Hazard, Exploding Kittens, What Do You Meme, Bears vsBabies), gift cards, Google products, GoPro, LEGO, LG OLED TV, Mobile contracts, Nintendo hardware & Switch software, Playstation 4, prepaid cards, Pulsar watches, Sonos, Target Optical, Traeger, Tylenol pain relief, Weber, WellieWishers, Xbox One, Xbox One X.’’ As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***Sincerely, Kami Target.com Guest Services www.target.com

Initial Business Response /* (1000, 5, 2016/03/09) */
Thanks for contacting Target on behalf of our guest *** ***
I'm very sorry to hear that she had to go through so much trouble just to receive her refundOur team members are empowered to help our guests and they strive to provide
a one contact resolution; I apologize this wasn't the case
Our team confirmed that all eight boxes were received at the return center and the remaining refund was issued today, 03/09/She should've received an email confirmation letting her know that it was processed
Once items arrive at our return center it can take up to business days before a refund is processedThis is because our return center processes refunds based on the order in which they were receivedSometimes orders may be split up, especially if they were in multiple boxes and I believe that's what delayed her refund
The guest service experience she described isn't part of our guest service philosophy, and I'll personally follow up with the team member she spoke with to provide coaching to ensure that they're checking the return tracking information
I understand that the guest received silver barstools and our website states it's a more natural metalTarget strives to display as accurately as possible the colors of the products shown on the Site; however, Target cannot and does not guarantee that your monitor's display of any color will be accurateThis information can be found in our Terms and Conditions
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Initial Consumer Rebuttal /* (3000, 7, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the quick responseMy total refund should have been for $1,
I was refunded
$291.06- February 17th
$291.06- February 18th
$495.65- March 9th
I am still owed $
I am also in the furniture business and I do understand that colors vary from screen to screenPlease note though that I did purchase stools in the same finish prior and had received the correct colorWhen I placed the order for these barstools I was expecting them to match what I had originally purchased, however there is a blatant color issueI am including a photo attached because this is an issue within target and to use the excuse of coloring on a computer monitor is just not the caseThe barstool I received from Target is the silver one on the rightThe stool on the left (the brown one) was what I had ordered in the past and was what I was expecting to receiveHad the correct color (Natural) been available then I would have accepted a replacement for those barstoolsUnfortunately Target was unable to offer me any information as to if they sent me replacements whether they would be the correct color or notI then bought these same barstools from Overstock.com at a higher price, but atleast I received the correct color and the correct color being advertised
Final Business Response /* (4000, 10, 2016/03/10) */
I apologize that the guest didn't receive her full refund
The guest was charged $for a handling fee and $for handling taxThese fees may be assessed to oversized or extremely heavy itemsThis fee will vary depending on the size and weight of the item
When the first set of barstools were returned the team member chose the incorrect reason, so her refund included handling fees as wellHowever, when the last return was created yesterday the correct return reason was selected which doesn't qualify for the remaining balance of $to be refunded
I'll follow up with the team member who chose the incorrect return reason and provide coaching to ensure this doesn't happen again in the future
I'm happy to hear that she was able to get the stools she neededTarget won't be issuing any additional refunds and considers this matter closed

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, I reached out to our guest to address her concerns I apologize for any frustration inconvenience this has caused our guest. *** did not receive his original order for the
treadmill. I have processed a full replacement for the treadmill with our shipping company EFW. They will be contacting him to schedule a new delivery date. The waybill tracking number *** I have also processed a credit of $on 6/21/back to his credit card And also a $Target eGiftCard on 6/24/16. Please allow 7-days for the credit to appear on his credit card statement As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####