Target Corporation

Thank you for reaching out to us on behalf of our guest *** ***I want to start by apologizing that the guest didn’t receive the Black Friday 20% off couponAfter reviewing the order I see that it did qualify. I have forwarded this feedback to the team members involved leads so that they
can provide coaching to prevent another situation like thisSince the coupon has expired we aren’t able to provide a new oneWith that being said we advise that the guest places a new order and provides us with the order numberWe will honor 20% off as long it is within the coupons exclusions:‘‘alcohol, Apple products, Bose, CVS clinic & pharmacy, dairy milk, DSLR cameras & lenses, Duluth Pack, Elf on the Shelf, select games (Cards Against Humanity, Joking Hazard, Exploding Kittens, What Do You Meme, Bears vsBabies), gift cards, Google products, GoPro, LEGO, LG OLED TV, Mobile contracts, Nintendo hardware & Switch software, Playstation 4, prepaid cards, Pulsar watches, Sonos, Target Optical, Traeger, Tylenol pain relief, Weber, WellieWishers, Xbox One, Xbox One X.’’ As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***Sincerely, Kami Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** *** I’m sorry for any confusion Mr*** experienced after contacting us regarding his backordered itemBackordered orders are able to be cancelled, and I apologize for the misinformation Mr*** received from our team
membersWe thank Mr*** for giving us the opportunity to provide a learning experience for our team members, and we will be sure to act on this feedback quickly. Mr***’s order was scheduled to cancel on its own on Monday as he chose not to wait for the new delivery dateHowever, I understand our guest needs the order cancelled as fast as possibleFor this reason, I have cancelled the order through our systems manually, and Mr*** will have received an email notification confirming this cancellation. Guests may also visit the order detail page on Target.com to cancel items themselves if they are backordered or no longer wantedThis is detailed in the email we send to guests about their backordered items, and I encourage Mr*** to consider this option as a possibility for the future. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Rachel Target.com Executive Offices www.target.com

I am rejecting this response because:
What an unbelievably worthless, canned responseBasically you've said, "We don't careThings happenSorry you lost out on the deal and promotion because we lied to you about following up with why the order was cancelled and dragged things out until the promotion was overWe condone our support staff lying and general incompetence." Disappointing that Target cares as much about Revdex.com complaints as they do about not lying to their customers and incompetent service

Initial Business Response /* (1000, 5, 2015/08/13) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest to address her concerns
Please accept my sincere apology for any frustration and the guest has experiencedBased on my
research with our shipping company, I can confirm that the order was lost in transit
I have issued a refund of $to her Target REDcardThe credit should be posted within 3-business daysI've also sent our guest a Target eGiftCard for her experienceThe Target eGiftCard should be received in 4-hours
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***

Thanks for contacting Target on behalf of our guest *** *** and her concerns about not being fully refunded for her purchase of four chairs.In reviewing her order, all four of the chairs were returned but a technical error occurred resulting in the refund for only one of the chairs. I
sincerely apologize that this happened and that it has caused *** additional time and frustration.I’ve verified that our specialty team processed her refund on 11/20/for $642.41. She should see the refund post to her method of payment within 5-business days from the process date.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** regarding his recent order that was delivered but he didn’t receive.I’m sorry to hear that he didn’t receive his recent target order for RedVines and that he was disappointed by the service he was given by our team members. Our
system shows that the order was delivered on 11/28/and left at his front door. I understand that he didn’t receive that order and feels he is being denied a refund since he was advised it will be in the form of an electronic GiftCard. The type of refund given depends on how the item was paid for and his order was paid with PayPal. Purchases made using PayPal are refunded as either a physical gift card or an electronic e-gift card. Our PayPal policy is displayed during the checkout process and is also available in the help section at www.target.com. Target GiftCard refund tender is per our system interaction with PayPal systems.I’m unable to send him a replacement order so I’ve gone ahead and processed the refund of $back to his PayPal account. He should see this refund back to his method of payment within ten days. I apologize for the amount of time and frustration this order has caused him. I’ve documented his dissatisfaction with our current refund tender policies and will make them available to our Online Operations team. They’ll consider the feedback when making future decisions regarding our policies.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***. I understand that Mr*** was initially delivered an incorrect item, and although he contacted us for a UPS pickup and a replacement item, he hasn’t seen any movement towards this final resolutionI’m very sorry to hear that
this issue hasn’t already been resolved for Mr*** and I’d love to do what I can to help!I reached out to UPS and confirmed that although they were supposed to pick up this item from Mr***’s porch on 1/11, their dispatch was never sent outUPS has now notified their local dispatch and they will call Mr*** within the next hour to confirm the pickup dateThe latest the item will be picked up is 1/by the end of the day.Per our regular procedures, once this item has been shipped back to us, the replacement will be sent out; the delay Mr*** has been seeing on his item is due to us not having received the original item back yet. Due to shipping restrictions I’m unable to offer to expedite the replacement, however I understand this has been an inconvenience for Mr***As such, I’m sending a $GiftCard to his email addressI’d love to invite him back for the kind of online experience he deserves to have as a loyal Target guest. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thank you for contacting Target Corporation regarding the experience of our guest, *** ***Upon receipt of your contact, we reached our guest to address his concernsOur guest was able to order the bike he wanted and it is shipping at no charge to his homeAs a goodwill gesture, we’re sending
him a Target GiftCard to cover the difference in the original price that he paid and to invite him back to Target for a better experienceAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***Sincerely, Elizabeth Target Corporation

Hello,Thanks for contacting Target on behalf of our guest *** **. I apologize for any confusion caused by the charges on her recent REDcard statementThe additional $was collected to satisfy the applicable sales tax on her orderTarget.com estimates the tax due on your order
during checkout, but we don’t bill guests’ payment method until we ship their itemsMany factors, including the origin of the item, and the shipping address, can change the estimated sales tax between order placement and billingTax amounts ($or more) are calculated at the time of shipment, and there may be an incremental tax increaseThis information is listed in our Help section under Availability & Pricing > Taxes.***’s state of California is a modified-origin state, where state, count, and city taxes are based on the origin of the sale, while district taxes are based on the destination of the saleWhen her final package was shipped and invoiced, our system had to invoice an additional $to be compliant with the final applicable tax rate for her orderAgain, I apologize for any confusion or frustration this experience may have caused ***, but we have collected the correct amount. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,AmyTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest RandyI have spoken with Randy and explained the charges and apologized for all of the inconvenience and frustrations he has had with this orderWe have sent him a $GiftCard as well for him to use on his next Target purchaseWe are looking into the error that caused the cancellation and issues with this order as well as providing feedback to our leadership team to improve our guest’s experience when calling our customer serviceAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsSince all activation requests are subject to approval we are unable to override declined contract cell phone activations
*** was able to work with his phone carrier and upgraded his phone with another third party retailerTarget Mobile would not be able to provide the requested difference in promotions between Target and the other retailer *** also had questions about returning his Target GiftCards purchased at another third party retailerBecause the purchase was made with another retailer he would need to follow that retailer’s return policyTarget would not be able to assist with the return As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Initial Business Response /* (1000, 5, 2015/12/31) */
Thanks for contacting Target on behalf of our guest ***
The guest agrees to pay a nonrefundable handling fee by completing an order on Target.comThese fees may be assessed to oversized or extremely heavy itemsIf applicable to
an item, it will be noted on the item's pageThis fee will vary depending on the size and weight of the itemIt will be included in the shipping & handling subtotal of the orderThat information can be found in our help section under "What are oversized handling fees?" sectionThat information is also shared on the item details page as well as the checkout sectionI've attached screenshots of both places for referencePlease keep in mind that when a Target REDcard is used as the payment method the handling fee is waived
Target's free return policy refers to Target's policy of paying for the cost of transporting merchandise back to Target for a refund and does not apply to the handling feeThe handling fee is something that is charged by the carrier and as a result isn't refundableThe guest has been refunded for the full amount of the merchandise returned
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 8, 2016/01/04) */
Once again, I was never told, DESPITE ME ASKING, of any fee to return the itemI was never told that any money would be deducted from my returnThe response by Target shows that they did not listen to any calls where agents told me I would be issued the full amount paid!
Final Business Response /* (4000, 10, 2016/01/08) */
Upon submission of an order, the guest agrees to pay the nonrefundable handling feeThere is no fee charged for the return of these items, however, Target does not issue a refund for this handling feeThe guest has been refunded for the full amount of the returned merchandiseWhen a Target REDcard is used as the payment method the handling fee is waived, but this wasn't the payment method our guest used
Target won't be issuing any other refundsTarget considers this matter closed as we aren't able to offer any other options for this situation

Initial Business Response /* (1000, 7, 2015/12/31) */
I'm sorry to hear about the trouble our guest *** experienced with her Target.com order
I've requested a refund of $She'll see the credit on her REDcard within 5-business days
Target strives to offer quality products at a
great value and I'm sorry to hear the 77" sofa was poor in quality and the initial 72" sofa arrived damagedTarget is always looking for ways to improve on the array of items offered, and I've shared her comments with our merchandising team for further review with our buyers
I know when she contacted Target regarding her order she expected a quick and fast resolution, and I'm truly sorry that wasn't the caseI've personally followed up the team members she spoke with and their leaders to ensure they're familiar with the procedures and processes Target has in placeThis will ensure a more seamless experience for her and future guests going forward
In the meantime, I recognize there are many options on where *** can shop, and that's why I truly appreciate that she has been a loyal Target guestI've sent her a Target eGiftCard to her email addressI know I'm not able to change what she's experienced, but I truly hope she'll give us another chance
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 9, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received a full refund plus interest in addition to a gift cardI am satisfied with the prompt response Target has provided me via the Revdex.comThank you for the help

Thanks for contacting Target on behalf of *** ***. It’s disappointing to hear that we shipped her a previously used PSGame DiskShe’s correct, this item should’ve never been opened or used, and I’m sincerely sorry that wasn’t her case. Since the game was purchased online, our Target
stores wasn’t able to assist her with a refund because they only have the option to exchange if the item is in-stockHowever, I realize our guest was instructed to return the disk to her local Target for a refund, which wasn’t accurate informationI’ve already shared this feedback with the team member she has spoken with as well as our senior leadership team.After reviewing her online order, I’m happy to confirm that a full refund was processed on 04/28/2018, but could take up to 3-business days to post to her account.$was credited back to her Target REDcard and $was provided via email in the form of a Target eGiftCard because these were the payment tenders used on her online order. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because: I contacted Target prior to this order shipping! The order was still in processing at the time I contacted Target and requested to cancel the order, change the shipping method to overnight, or have it delivered to a different addressThis had nothing to do with the actual shipping (UPS or weather or otherwise) of this orderThis order had not been shipped at the time I contacted Target for resolution on this matter! I spoke to both a representative and supervisor PRIOR to this order shipping!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I checked and I confirm that never received the mentioned E gift card in my email .Like I said for some reason ,for this case ,Target's email didnt come through . I would like to have the gift card physically mail to my address that I provided on this related Target order. Once again ,Thank you very much for your help .It would have taken much much long without your assistrance .And you are amazing .Best ** ***

Thanks for contacting Target on behalf of our guest *** ***. I can only imagine how upsetting it must’ve been when one of his packages of uniform shorts for his niece didn’t ship. His order of ten shorts were split into two separate shipments; one shipment containing four pairs of
shorts shipped from a store in Peoria, Arizona, while the shipment containing the remaining six were assigned to ship from a store in Galveston, TexasSince the store that it was shipping from was forced to close due to the hurricane, our system tried to push his order to other Target stores in that areaWe have teams working on rerouting these orders as soon as possible I’d be more than happy to refund him for the second shipment so that he can reorder the remaining six shorts The estimated shipping dates were coming from UPSI have followed up with the Target team member that he spoke with to provide coaching and ensure that this doesn’t happen again As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. ***Target.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe reviewed the experience of ***’s family*** had already spoke to the Store manager about the situation.***’s
wife the cardholder is going back to the store with both receipts to have any missed transaction refunded As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

I am rejecting this response because:
How can I return items that were not receivedYour warehouse did not package all the games in quantity in this large orderI immediately contacted target and went over the order with your customer service representative who agreed and set up the replacement.what your doing is illegal in state and federal law to charge me for something that was not receivedThe tracking shows packages delivered but the contents were not completeI received most of the order but the items not packaged were immediately brought to your customer services attentionI know I ordered a LOT of games but was utilizing your buy get one free promotion that was sent to me through your adsTo not give me what was ordered in completion due to your warehouse packaging is just completely wrongI have made thousands of dollars of purchases with your credit card onlineThe amount in question of $is fractional to what has been spentI did my part and have paid for all the items and contacting you with the issueTo set up a correction order for me, lead me for months saying it will ship, then tell me months later you refuse to ship the items is ridiculous by business practice and ethicsYour policy to take $from me is not above the lawI acknowledged your request to not shop online and have canceled my paid in full Target Red Card as you requested. I will only shop in your store until the is corrected and behind usI will not allow over $to be taken from meI will pursue this matter to the fullest until rectified.Thank you

I am rejecting this response because: I am still owed the remaining refund because I was never in California to use the gift cardsI am questioning the coincidence that I had only ever used those gift cards in Minnesota, then all of a sudden, when I call in the have an order placed with those cards, they get used out of stateI feel that target needs to refund me all of the missing moneyThank you