Target Corporation

Hello *** ***, Thanks again for contacting Target through the Revdex.com regarding your recent experience Extended Service Plans for electronics items must be purchased within days of purchaseBecause an Extended Service Plan wasn’t purchased for your November 5, Vizo TV there isn’t any coverage benefit from a service plan Your best option is to work with Vizo Incfor any warranty coverage at (888)849-or www.vizio.com Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest *** *** I apologize for any frustration and inconvenience this has caused. I understand that *** ordered items and returned items all in the same packaging. I’d be more than happy to help *** but I need more
information I would need *** to provide the items that were returned so we may investigate this issue further

I am rejecting this response because:This is advertisingif you are showing a price online then you should honor itIf the item is not available then you should not advertise the price

Thanks for contacting Target on behalf of our guest *** T O'***. I understand *** was hoping to purchase this item at a sale price and I’m sincerely sorry for any disappointmentThis item was available at the sale price for store purchase only, and was removed
from Target.com to prevent any confusion with availability or pricingFor this reason, she was unable to purchase it from our website when she tried on 11/I’m sorry to hear that *** was disappointed with the service she received from our team members, however the suggestion to check local stores was correct as the item was only available at the sale price in stores.Although I’m unable to provide the resolution *** is seeking, I appreciate her feedback and I look forward to providing her with the kind of online experience she deserves as a Target Guest.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsSince all activation requests are subject to approval we are unable to override declined contract cell phone activations
*** was able to work with his phone carrier and upgraded his phone with another third party retailerTarget Mobile would not be able to provide the requested difference in promotions between Target and the other retailer *** also had questions about returning his Target GiftCards purchased at another third party retailerBecause the purchase was made with another retailer he would need to follow that retailer’s return policyTarget would not be able to assist with the return As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe reviewed the experience of ***’s family*** had already spoke to the Store manager about the situation.***’s
wife the cardholder is going back to the store with both receipts to have any missed transaction refunded As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

I am rejecting this response because:
What an unbelievably worthless, canned responseBasically you've said, "We don't careThings happenSorry you lost out on the deal and promotion because we lied to you about following up with why the order was cancelled and dragged things out until the promotion was overWe condone our support staff lying and general incompetence." Disappointing that Target cares as much about Revdex.com complaints as they do about not lying to their customers and incompetent service

Thanks for contacting Target on behalf of our guest *** *** I understand Ms***’s Christmas gift to her children is not charging properly when used as directedI can only imagine how disappointing that is and I’m sorry for any inconvenienceI’m happy to say that this product is
supported by a Year Limited Warranty and US-based customer support all supplied by the manufacturer.The above information is listed in the Item Details on our website, and the Swagway website provides the following information: Limited Warranty covers the original purchaser from any defects in material or workmanship under use for one year from the date of invoiceSwagway will either repair or replace the product at no charge, using new or refurbished replacement parts are our discretionReplacements may be different but functionally equivalent models.We encourage Ms*** to take advantage of this great support system provided by the manufacturerIf Ms*** would like to return the product to Target, she may do so online or at any of our stores from now until 1/We are unable to provide Ms*** with a different product in exchange for her item.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest RandyI have spoken with Randy and explained the charges and apologized for all of the inconvenience and frustrations he has had with this orderWe have sent him a $GiftCard as well for him to use on his next Target purchaseWe are looking into the error that caused the cancellation and issues with this order as well as providing feedback to our leadership team to improve our guest’s experience when calling our customer serviceAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 5, 2015/11/09) */
hello ***,
Thanks for contacting Target on behalf of our guest ***Included you will find our response to ***At this time we have no further resolution for the guest since we not able to locate her transaction and we aren't
able to gather more specific information from ***Therefore, we consider this matter closed
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Kathy
The Target Team
www.target.com
hello ***,
We appreciate you contacting Target through the Revdex.com regarding your recent experienceAgain, we apologize for the inconvenience we've caused you with your mobile purchase
I didn't arrange a return pickup for your phone since I'm not able to locate your orderAs mentioned in my previous responses, our system doesn't show a record of your transaction base on the information that you providedWithout your order pickup number and other detail information that we asked for, we're not able to do more research on your experience
If you'd like to discuss your experience further, you can give us a call at 1-800-***When you call, please reference your case number: ***
I know this has been a frustrating experience for youWhile I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they're providing the best possible service
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours
Sincerely,
Kathy
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent all the information and I will now follow up with the company president directly
This is not right and target should have handled this and fully resolved this issue
This has been handled very poorly
Final Business Response /* (4000, 9, 2015/11/16) */
hello ***,
Thanks again for contacting Target on behalf of our guest ***As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Kathy
The Target Team
www.target.com
hello ***,
Thanks again for contacting Target through the Revdex.com regarding your recent experienceI appreciate your response with more information about your mobile purchase
As mentioned in my several responses to you, the free $GiftCard promotion only applied to a new line activation with a new phone carrierSince you did an upgrade with your existing phone carrier, your purchase wasn't qualify for the free $GiftCardI'm sorry for any inconvenience
I understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserveThanks for contacting Target
Sincerely,
Kathy
The Target team
www.target.com

Thanks for contacting Target on behalf of *** ***. It’s disappointing to hear that we shipped her a previously used PSGame DiskShe’s correct, this item should’ve never been opened or used, and I’m sincerely sorry that wasn’t her case. Since the game was purchased online, our Target
stores wasn’t able to assist her with a refund because they only have the option to exchange if the item is in-stockHowever, I realize our guest was instructed to return the disk to her local Target for a refund, which wasn’t accurate informationI’ve already shared this feedback with the team member she has spoken with as well as our senior leadership team.After reviewing her online order, I’m happy to confirm that a full refund was processed on 04/28/2018, but could take up to 3-business days to post to her account.$was credited back to her Target REDcard and $was provided via email in the form of a Target eGiftCard because these were the payment tenders used on her online order. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thank you for contacting Target Corporation regarding the experience of our guest, *** ***Upon receipt of your contact, we reached our guest to address his concernsOur guest was able to order the bike he wanted and it is shipping at no charge to his homeAs a goodwill gesture, we’re sending
him a Target GiftCard to cover the difference in the original price that he paid and to invite him back to Target for a better experienceAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***Sincerely, Elizabeth Target Corporation

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800-*** and reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration while using your third party card at Target. Because this isn’t a Target Red card account please continue to work with the bank that issued your third party card for any account concerns. Sincerely, NancyThe Target team www.target.com

I am rejecting this response because: I am still owed the remaining refund because I was never in California to use the gift cardsI am questioning the coincidence that I had only ever used those gift cards in Minnesota, then all of a sudden, when I call in the have an order placed with those cards, they get used out of stateI feel that target needs to refund me all of the missing moneyThank you

Initial Business Response /* (1000, 5, 2015/12/31) */
Thanks for contacting Target on behalf of our guest ***
The guest agrees to pay a nonrefundable handling fee by completing an order on Target.comThese fees may be assessed to oversized or extremely heavy itemsIf applicable to
an item, it will be noted on the item's pageThis fee will vary depending on the size and weight of the itemIt will be included in the shipping & handling subtotal of the orderThat information can be found in our help section under "What are oversized handling fees?" sectionThat information is also shared on the item details page as well as the checkout sectionI've attached screenshots of both places for referencePlease keep in mind that when a Target REDcard is used as the payment method the handling fee is waived
Target's free return policy refers to Target's policy of paying for the cost of transporting merchandise back to Target for a refund and does not apply to the handling feeThe handling fee is something that is charged by the carrier and as a result isn't refundableThe guest has been refunded for the full amount of the merchandise returned
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 8, 2016/01/04) */
Once again, I was never told, DESPITE ME ASKING, of any fee to return the itemI was never told that any money would be deducted from my returnThe response by Target shows that they did not listen to any calls where agents told me I would be issued the full amount paid!
Final Business Response /* (4000, 10, 2016/01/08) */
Upon submission of an order, the guest agrees to pay the nonrefundable handling feeThere is no fee charged for the return of these items, however, Target does not issue a refund for this handling feeThe guest has been refunded for the full amount of the returned merchandiseWhen a Target REDcard is used as the payment method the handling fee is waived, but this wasn't the payment method our guest used
Target won't be issuing any other refundsTarget considers this matter closed as we aren't able to offer any other options for this situation

I am rejecting this response because:
How can I return items that were not receivedYour warehouse did not package all the games in quantity in this large orderI immediately contacted target and went over the order with your customer service representative who agreed and set up the replacement.what your doing is illegal in state and federal law to charge me for something that was not receivedThe tracking shows packages delivered but the contents were not completeI received most of the order but the items not packaged were immediately brought to your customer services attentionI know I ordered a LOT of games but was utilizing your buy get one free promotion that was sent to me through your adsTo not give me what was ordered in completion due to your warehouse packaging is just completely wrongI have made thousands of dollars of purchases with your credit card onlineThe amount in question of $is fractional to what has been spentI did my part and have paid for all the items and contacting you with the issueTo set up a correction order for me, lead me for months saying it will ship, then tell me months later you refuse to ship the items is ridiculous by business practice and ethicsYour policy to take $from me is not above the lawI acknowledged your request to not shop online and have canceled my paid in full Target Red Card as you requested. I will only shop in your store until the is corrected and behind usI will not allow over $to be taken from meI will pursue this matter to the fullest until rectified.Thank you

Initial Business Response /* (1000, 5, 2015/08/13) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest to address her concerns
Please accept my sincere apology for any frustration and the guest has experiencedBased on my
research with our shipping company, I can confirm that the order was lost in transit
I have issued a refund of $to her Target REDcardThe credit should be posted within 3-business daysI've also sent our guest a Target eGiftCard for her experienceThe Target eGiftCard should be received in 4-hours
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***

Thanks for contacting Target on behalf of our guest *** ***. I can only imagine how upsetting it must’ve been when one of his packages of uniform shorts for his niece didn’t ship. His order of ten shorts were split into two separate shipments; one shipment containing four pairs of
shorts shipped from a store in Peoria, Arizona, while the shipment containing the remaining six were assigned to ship from a store in Galveston, TexasSince the store that it was shipping from was forced to close due to the hurricane, our system tried to push his order to other Target stores in that areaWe have teams working on rerouting these orders as soon as possible I’d be more than happy to refund him for the second shipment so that he can reorder the remaining six shorts The estimated shipping dates were coming from UPSI have followed up with the Target team member that he spoke with to provide coaching and ensure that this doesn’t happen again As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. ***Target.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** I understand *** received a damaged item, and has been attempting to contact us for assistance resolving the issueIt sounds like despite multiple attempts, *** has not received an acceptable resolution After
further investigation, it seems the issue is due to *** reaching the domestic Target.com guest service line, while she in fact ordered from the Target Borderfree international siteThe team members reached by the domestic Target.com phone line are not able to assist Target Borderfree guestsNonetheless, they should have recognized this as a Target Borderfree order and forwarded *** to a Target Borderfree agent that could assists *** I have gone ahead and issued a full refund as requested by ***She will receive a refund of $to her Visa card within 5-business daysFor any future assistance, *** is welcome to call Target Borderfree directly at ###-###-####, or by email at [email protected] As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***. I understand that Mr*** was initially delivered an incorrect item, and although he contacted us for a UPS pickup and a replacement item, he hasn’t seen any movement towards this final resolutionI’m very sorry to hear that
this issue hasn’t already been resolved for Mr*** and I’d love to do what I can to help!I reached out to UPS and confirmed that although they were supposed to pick up this item from Mr***’s porch on 1/11, their dispatch was never sent outUPS has now notified their local dispatch and they will call Mr*** within the next hour to confirm the pickup dateThe latest the item will be picked up is 1/by the end of the day.Per our regular procedures, once this item has been shipped back to us, the replacement will be sent out; the delay Mr*** has been seeing on his item is due to us not having received the original item back yet. Due to shipping restrictions I’m unable to offer to expedite the replacement, however I understand this has been an inconvenience for Mr***As such, I’m sending a $GiftCard to his email addressI’d love to invite him back for the kind of online experience he deserves to have as a loyal Target guest. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com