Target Corporation

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience Not enough information was provided to research, like the receipt id number for the purchase, store location or if this was a Target.com order not picked up or returned to the store Should you need additional help please provide transaction information so we can research further in order to help We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

Initial Business Response /* (1000, 6, 2015/06/26) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, we reached our guest to address their concerns
I reached the guest by phone and apologized for her poor order experienceI informed the guest
that the item she wanted was out of stock and this may have been why she had the delay in her order being submittedI advised the guest that was able to submit a cancellation request but there is a possibility the orders won't cancelAdvised the guest that in the case they don't cancel to call me directly and I'll assist her at that time
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Initial Consumer Rebuttal /* (2000, 8, 2015/07/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Target did an outstanding job of making things rightI am a satisfied customerThanks to Geoffrey who assisted me directly with this issue

Initial Business Response /* (1000, 5, 2015/06/17) */
Dear ***,
Thanks for contacting Target Corporation regarding the experience of our guest, ***Included, you will find our response to Ms***
As always, we appreciate the assistance you provide us with our guests
If you have further questions or concerns, feel free to contact Target Guest Relations at (800) *** regarding case number: ***
Sincerely,
***
The Target team
www.target.com
***
Dear ***,
Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience
The Lily Pulitzer for Target collection was in high demand and sold out quicklyThere was a 14-day return policy for this collection at Target stores and on Target.com; however, items purchased with a REDcard had an additional 30-day returnOur stores posted notices all over the store and on check lanes to let our guests know of the limited return by policy for this collectionFor more information on our return policy, please see http://tgt.biz/Returns
I know this has been a frustrating experience for youWhile I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they're providing the best possible service
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours
Sincerely,
***
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is completely wrong that you think signs are adequate notificationI am an intelligent women (almost done with my second masters) consider myself observant and never saw one signHow can you prove the store I was at had all the signs you speak ofI spent almost ten years of my life in retail and any change of return policy is told to and marked in the receipt
My main issue now is that I am a target red card holder and was there within the days and it seems no manager knew of this policyI was told it was only days and that is itI asked your manager to try and use my red card and he blatantly refused and walked away from meWhat am I suppose to do with my $of merchandise that I can never wear now that I have a baby on the way? I will be canceling my red card and will be shopping significantly less there if at allYour lack of care for me the customer is beyond unsatisfactoryYour stores made multiple mistakes and I am taking a hit on itIn retail stores don't take back return as it might be hard to sell or will lose moneyYou will have no problem selling these items and will also not lose money so please explain to me why you will not be giving me the chance to return them?
Final Business Response /* (4000, 9, 2015/06/18) */
Thanks for contacting Target on behalf of our guest ***
At this time we have no further resolution and we consider this matter closed
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
***
The Target Team
www.target.com

I am rejecting this response because:
I had received this email and I refuse this, this is not serious, they just must respect their engagements and what they promise on their website (for an example the guaranteed price they pretend) I ask you once again to review all the elements I have provided in my complaint, everything necessary and relevant is already there

Thanks for contacting Target on behalf of *** **We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any
merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

I am rejecting this response because:
It's not fair to customers

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. As previously explained the email that is sent to the guest directly states that you must provide the email you used on your pre-orderAt this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of *** **We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

I’m sorry to hear that the refund hasn’t posted to his account. After working with our REDcard department they confirmed that the PSStreet Fighter was the game that was issued a refund and not the PSDynasty GameI’ve attempted to contact the guest by phone but the number provided goes directly to voicemail, so I wasn’t able to confirm if the wrong item was returned in errorSince our guest name isn’t stated on the voicemail I was unable to leave a message.Due to the lengthy amount of time that has passed, we’ve decided to refund the PSDynasty GameOur guest should receive a generated email regarding the return within the next hours, and the credit will post to his REDcard within 3-business daysIf our guest still has the PSStreet Fighter Game, he is more than welcome to keep it free of charge.I hope this updated information is helpful and we appreciate his patience.Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because:As mentioned in my description, I've already did a conference call with both Amanda (Target rep) and T-Mobile supervisorWe all concluded that Target is liable for this incidentAmanda said I should either get refund or have the refill reissued.However, I've already purchased the refill due to the fact this matter has not been resolvedI'm seeking full refund at this point

Thanks for contacting Target on behalf of *** *** We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit
purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsI resolved the issue for the order the guest contacted the Revdex.com about (9***394)Guest requesting assistance on an order that wasn’t a part of her original Revdex.com complaint (***) I advised the guest that If she’s having issues with order *** she’ll either need to contact Target.com guest services at ###-###-#### for assistance or open a new complaint with the Revdex.comI advised the guest to keep in mind that if she’s experiencing issues with other orders she’ll need to list those orders in her new complaintAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Dear ***,
Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms***
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at *** and reference
case number ***
Sincerely,
Amy
The Target Team
www.target.com
Dear ***,
Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience
Rain checks can be issued for general merchandise grocery items, but can't be provided for produce items/scale labeled grocery products sold by poundI apologize for any confusion caused by the store issuing rain checks for those itemsI am sending you a Target GiftCard as a goodwill gesture and to invite you back to shopPlease look for that to arrive within the next 10-days
I understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours
Sincerely,
Amy
The Target team
www.target.com

Initial Business Response /* (1000, 10, 2015/12/31) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***Included you will find our response to Mr***
As always, we appreciate the assistance you provide us with our guestsIf you have further
questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Amy
The Target Team
www.target.com
Dear ***
Thanks for asking about your itemIt sounds like you weren't able to get the *** TV that was one of our featured Black Friday DoorbustersI'm sorry for any disappointment
We work hard to make sure we have the products you want and need on our shelvesSometimes sales of a particular item may exceed our expectations, even when our buyers do their best to anticipate guest interest for an itemWhenever quantities of certain advertised items are limited, it's called out in our weekly ad
At Target, it's all about having what you're shopping for at a great valueWith your needs in mind, we'll keep working hard to bring you the unique merchandise that fits your lifestyle
Thanks for writingHearing your experience helps us plan the right merchandise for your local Target store
Sincerely,
Amy
Target Guest Relations
www.target.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for getting back with me so soonThe reason I can not accept the response to this matter is simpleThe response from Target had nothing of substance in itIt didn't address anything that is in my complaintThe response Target submitted is almost word for word the exact same response I received from a target customer service repon 12/08/So it's obviously not genuine and makes me wonder if anyone has thoroughly read my complaintAfter trying to get this issue resolved and trying to get someone to understand how I was lied to, how I wasted my Thanksgiving holiday afternoon, I would really like to receive a personal response from someoneIts been a month and a half since all of this happened and I just can't believe it has came to thisAny reasonable person would think that after so long, and so much effort, that some sort of apology and help would be offeredOr assistance givenSomethingAnythingIts not unreasonable for someone to be upset after being lied to and treated unfairlyIt is unreasonable, however, to lie to customers then act like everything is fine and try to not deal with the problemLet's just do the right thing and address my concerns, understand where I'm coming from and help me out a littleThat's all I'm asking for
Final Business Response /* (4000, 14, 2016/01/06) */
Thanks for taking for share your additional comments with usPlease accept my sincerest apologies for the frustration and disappointment this situation has caused youI understand you visited our Gastonia Store to buy an *** Electronics(r) 43" TV in Black Friday
I also understand you couldn't buy the item because it was not available although our team members confirmed its availability while you were waiting in line
We appreciate you bringing this matter to our attention and we apologize for the inconvenience because this is not the type of experience we want our guests to have in our storesIt's always Target's goal to try and give all guests the opportunity to buy these types of itemsDespite our best efforts, this isn't always possible
I have done some research on the itemAccording to our system, *** Electronics(r) 43" TV has been discontinuedWe don't carry the item in our stores or onlineUnfortunately, we can't honor the price or offer a raincheck
I know this has been a frustrating experience for youWhile I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they're providing the best possible service
Because your loyalty is very valuable to us, I've sent you a Target Gift Card as a gesture of goodwill to invite you back into our stores for a better experience
Thanks for writingWe appreciate this opportunity to review your experience
Sincerely,
Harol
Target Guest Relations
Target.com
Final Consumer Response /* (2000, 16, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thanks for contacting Target on behalf of our guest *** *** and her concern about the charges on her recent Target.com ordersI apologize for the confusion that the multiple charges have caused her. Items from Target.com are charged as they are shipped or picked up, so it’s not unusual to
see the order total split across multiple charges. This can be very confusing when there are multiple orders paid with a variety of payments within a short period of time; such as the case is for PamRegarding the specific charges that she notes (6/$6/$6/$5/$5/$5); I’ve found these specific charges in different orders placed within a few days of each other. I’ve included the breakdown below. Please keep in mind that the dates shown below are when Target finalized the charges, so they may vary from what her statements show Order *** placed on 5/22/for a total of $had the following charges applied: 05/27/$to Target GiftCard ending in *** 05/27/$to Target GiftCard ending in *** 05/27/$to Visa ending in *** 05/27/$to Visa ending in *** Order *** placed on 05/23/for a total of $had the following charges applied: 05/23/$to PayPal ending in *** 05/30/$to PayPal ending in *** 05/30/$to PayPal ending in *** Order *** placed on 05/27/for a total of $had the following charges applied: 06/05/$to Target GiftCard ending in *** 06/05/$to Visa ending in *** 06/11/$to Visa ending in *** 06/11/$to Visa ending in *** As it turns out, I will not be able to process a refund since I’m showing the totals charged are correct. I hope that the above breakdown helps to clear things up for her. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:A simple refund is not enough, as the company should have notified me of the issue, so I could address it by giving them the new address so it could re-shippedI find it hard to believe that the xompany thinks I don't want an item that I paid for and decide to ship it backThere should have been a way to fix this before restocking the itemsTarget's response shoes they don't care, by asking me to keep monitoring their websiteLady, I don't have time to do thatSo unless you have another one to make this rightI will never do business with Target again, and will also shut off my Target credit card

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsMr*** contacted Verizon directly about his account and was credited back for charges and considers the issue resolved
Because Mr*** was still disappointed with his Target Mobile experience, we have shared his comments and concerns to the Target Mobile Leadership team for further review and follow up As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

We understand that our guest disagreed with our previous response and requested a refund of $for the package rerouted fee and an additional $Target GiftCard to purchase a similar item. When our guest is submitting an order online, our website will always display the default shipping address that our guest requested for their shopping account, unless if our guest updated/changed the shipping address where the order needs to go to that is different from the default shipping addressThis information is available to our guest at checkout before submitting the orderAfter our guests click the “Complete Order” button, an order acknowledgment email is sent to our guest with the order details and the shipping informationIf any issues occur, our guest has the option to update and/cancel the order before it’s processed. I understand that the shipping address somehow changed when *** updated her payment methodOur team members were trying their best to help redirected the shipment to the requested shipping address when she called, however, this option wasn’t availableI show that *** had spoken with a team member on 12/07/who had advised *** that she’ll attempt to reroute the shipment to the correct address and if this option isn’t available she’d have to request it to be returned to senderThis team member clearly documented that, the reroute to a different address option wasn’t available so she requested the shipment to be returned to sender and *** was informed of thatThis shipment returned to sender wasn’t by mistake, our team member was just trying to prevent the shipment from going to the wrong address. The one shipment that *** was able to reroute but our team member couldn’t because it was going via Sure PostTarget team members aren’t able to intercept Sure Post PackagesI’d be glad to refund the $rerouted fee, which I’ve sent a $eGiftCard to the email address on the order*** will receive it within 4-hours. I understand that the returned item is currently out of stock but the good news is that it’s not discontinuedOur guest is more than welcome to place a new order when the item is availableThis item was purchased at $and was fully refundedI’m sorry, but I’m not able to send an additional $Target eGiftCard per our guest’s request because this wrong shipping address situation happened wasn’t caused on our endTarget considered this matter is resolved and closed

Initial Business Response /* (1000, 5, 2015/12/08) */
Thanks for contacting Target on behalf of our guest *** regarding his Samsung TV that was delayed in shipment
Our records show that the order that was placed on 10/03/contains three items and one of the three items was the
Samsung TV that was sold for $We had shipped and delivered the two items from his order with the total value of $but he was only charged the $to the Target GiftCard, his only method of payment for this orderHe is actually still owed Target $for the items that were deliveredThere was no funds available for us to process the shipment for the Samsung TV because the Target GiftCard he used had an original balance of $before the order was submitted
To confirm, Target doesn't have his payment and we're unable to accept future orders from himWe noted an irregularity with his recent order history and ask that he no longer order from Target.comWe'd invite him to shop the great selection of items available at the local Target stores
Target has considered this matter closed because there are no other options for this situation
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Elenna
Target.com Executive Offices
www.target.com

I am rejecting this response because:
Thanks to the Revdex.com I finally receive MY own money back. Target Corporation is so dishonest and disorganized that they chose to pay their own employees a large sum of money to hassle me and waste my time for hours and hours of phone calls, emails, and chats that resolved nothing Every employee on every level refused to help me.Target employees were paid to hassle me, frustrate me and lie to me, all while stealing my moneyWhat do I receive in return? MY OWN MONEY BACKTarget will never receive another penny from me or my family