Target Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mei would like to add that customer service should convey this instead of giving the run around also Target should copy gamestop or amazon or walmart inventory practices then this issue could have been avioded

Hello, Thank you for contacting us on behalf of *** *** Per the guest's request, I have issued a refund on their original order *** in the amount of $ The replacement GiftCards have been closed, and the guest may keep the $goodwill GiftCard that was issued to them
Please allow business days for a credit to appear, the timing depends on the issuing bank itself Thanks,CaraTarget.com Guest Services

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your Target Canada extended service plan. For questions surrounding the Extended Service Plans you purchased please call ###-###-#### Here is some additional helpful informationTarget Canada closed all of its stores by April 12, United States Target stores have never accepted Target Canada gift cards We appreciate the time you have taken to write about your experience Sincerely, Nancy The Target team www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** *** Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at
###-###-#### and reference case number *** Sincerely, Amy Target Corporation www.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience It appears that the Tri Pod you purchased had been previously returnedIt sounds like the store was able to issue you a full refundWe have a large selection of Tri Pods in store and on Target.comI hope you are able to find another one I know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to the stores leadership team We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Amy Target Corporation www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsI specific time was set up for Mr*** to upgrade his phone at the Aurora storeMr*** accepted and received the service
and the qualifying promotion. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, NancyThe Target Teamwww.target.com

Thanks for contacting Target on behalf of *** ***We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition,*** exceeded the maximum $discount per
household As an accommodation, we are refunding the purchase amount on order ***, less $to offset the multiple promotions A total refund of $has been issued to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** N***. Included you will find our response to Ms***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-####
and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com Dear ***,Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience. Unfortunately without a receipt or proof of purchase we are unable to assist from our officesPer our phone conversation yesterday the Winston Salem Target store would be happy to assist with an exchange for youPlease return the sheets to the store and they will work with you. Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting the Target Executive Offices regarding the concerns of the delivery of a sofa for our guest, *** ***.I understand that the guest is both frustrated and disappointed that her sofa was delivered without her being home. I’ve been able to partner with our large
furniture delivery company EFW and their Escalation Team and have learned the following about the delivery:The building has secured accessThe front desk along with the delivery driver, called Ms*** on the day of delivery without a responseMr*** from the front desk agreed to sign for the order and place it in a secured area held for packages on 12/22, the package was delivered inside the door where she livesThe sofa is still in the secured package areaAt this point, she needs to work with the Front Desk to retrieve the sofa from the secured package area where it’s locatedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest, *** ***It looks like an error occurred which caused the delay with the guest’s shipmentThis error also prevented our guest service representatives from issuing the guest’s refund through our processI requested a manual refund
in the amount of $which is the amount due the guest after the $discount we applied to the order and the waiving of the $shipping costThe refund will post to *** ***’s Discover account in 10-business daysAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:
I appreciate the response from the store, but I don't accept that 1) During my multiple phone conversations with Customer Service the night of the issue, nobody suggested I look for another store for inventoryIn fact,when I checked inventory on release day for the store, it showed this store with "limited inventory" which means they did have some available So they were not "sold out" and even if they were, the Store rep told me that they may not have enough inventory for everyone on day one and that some may have to wait a few days for more inventory to arrive How can they be sold out if its a pre-order? You just wait for more inventory, just as their screenshot (dated 4/20) indicates by "reserve your spot in line"2) They may state that the promotion was limited, but I could not find any specific terms and conditions on the website stating this It simply said "Preorder today and get a $gift card and free gear VR"On their website TODAY, where they offer this promotion again, it now clearly states " Quantities limited; no rain checks"This was not there before See the difference in the screenshot attached dated 4/and 5/23) There is still up to $in value that I feel that Target needs to honor for their promotion of a free gear VR (which also came with $on VR games from Samsung thank you***

I am rejecting this response because:
No solution was offeredThey just defended their fraud of charging me for my own free giftcardI'm still owed almost $

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe contacted the Target store where Mr*** shopped to discuss his experienceThey will work directly with *** (with his
permission) to assist with this concern. We provided a Target GiftCard as a goodwill gesture. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsMs*** was directed to file a dispute for any missing credit on her REDcardThe REDcard team has been working to
resolve each dispute As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Initial Business Response /* (1000, 6, 2015/06/08) */
Dear ***,
Thanks for contacting Target Corporation regarding the experience of our guest, *** ***Included, you will find our response to Ms***
As always, we appreciate the assistance you provide us with our guestsIf you
have further questions or concerns, feel free to contact Target Guest Relations at (800) 440-regarding case number: ***
Sincerely,
***
Target Corporation
***
Dear *** ***,
Thanks for contacting Target through the Revdex.com regarding your recent store experiencePlease accept my sincere apology for any frustration and inconvenience
In our weekly ad *** - June 6, we advertised buy two 10-ctstring lights get a free $GiftCardIt sounds like the replacement bulbs were in the same area for our guest's convenience and I can understand how this can be confusingThe store was trying to accommodate your request by offering to sell you two replacement bulbs along with a $GiftCardTarget has the right to limit quantity purchases of any merchandise that is deemed quantity above and beyond a reasonable level a guest would use or for "resale purposes" and we empower our stores to make those decisions
I know this has been a frustrating experience for youWhile I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they're providing the best possible service
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours
Sincerely,
***
Target Corporation
Initial Consumer Rebuttal /* (3000, 8, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response nor excuse Target has given! It was clearly stated in separate areas of the shelf signs with the identical product located at the sale signIt was clearly advertise as buying sets of light bulbs get a $Target gift card...as well as stated even online when I got home that evening...so how can you advertise something and not honor it?! That is completely adversting
Final Business Response /* (4000, 10, 2015/06/11) */
hello ***,
Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reviewed all previous contacts from Ms***We have provided additional information for our guest below
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) 440-and reference case number
Sincerely,
***
The Target Team
www.target.com
________________________________________
hello *** ***,
Thanks for contacting Target again through the Revdex.com regarding your recent shopping experience at the Waynesboro, VA Target storePlease accept my sincere apology for any frustration and inconvenience you experienced
The promotion you referenced for the ad week; *** to June 6th shows a promotion for a free $GiftCard with the purchase of two 10-count string light sets for $eachThe ad also states quantities are limited and there are no rainchecks available
We empower our store management team to handle pricing disputes concerning in-store signsOur records show the store offered to honor the in-store price for you, for one purchase, but you declinedOur records also show that you were offered a GiftCard from Guest Relations as a goodwill gesture and that offer was also declinedWhile the promotion for the lights stated quantities were limited, our stores may also limit quantities if the sale of an item will cause the product to be unavailable to other guestsI'm sorry to hear that you have declined the previous offers; at this time we have nothing further that we can offer
Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours
Sincerely,
***
The Target team
www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest D*** Upon receipt of your contact, we researched our guest's concernOur information as well as the State of California's information states cash can be given when the GiftCard has a value of less than
$Our response to Mr*** is below As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Terry The Target Team www.target.com Hello D***, Thanks for contacting Target through the Revdex.com regarding your recent store experienceI understand you have a question and concern about cashing out a Target GiftCardI apologize for any confusion or disappointment you experienced Based on our information and information from the California Civil Code Sections 1749.45-1749.6, cash can be provided for a gift card when the value is less than $The amount of $would be correct because it is less than $It does not state $or less, but rather less than $If you have any other question please let us know, you can also reach us at ###-###-#### and provide case number, ***We appreciate the time you have taken to contact us. Sincerely, Terry The Target team www.target.com

Thanks for contacting Target on behalf of our guest *** ***I apologize that her recent order has caused her so much frustration, this certainly isn’t how we want our guests to feel.I understand how disappointing it can be to receive the wrong itemAs much as we try to have an error
free website, unfortunately sometimes errors occurIn reviewing her order, I see that she received the correct item but it wasn’t the design she orderedThis was a known issue when she called for help and that’s why a replacement wasn’t offeredShe was issued an immediate refund for $When there are known issues, a replacement will not be provided to prevent the possibility of the wrong item being sent a second time.She received one of her plastic storage bins in less than perfect condition due to a lack of packagingI understand she felt the suggestion to return the item to her local Target was an inconvenience and not something she should have to do; I apologize she was frustrated by the team member’s suggestion to do thisRefunds are not provided without the item being returned, this is the policy for both in store and online purchasesThe fastest way to receive a refund is to return the item to a local storeI do see that a UPS piwas requested for the return of the item on 08/and the item was picked up on 08/Because of the shipping time involved this process does take more time for a refund to be issuedI do see that item has just arrived to our warehouse and a refund was requested in the amount of $on 09/01/This will take up to business days for her to see this credit back to her Target Debit Card. I’d like thank *** for taking the time to share her feedback and concerns, I’ll be sure to share them with our logistics team for further review of our processesI understand my apologies will not completely eliminate her frustration, but I hope she’ll give us another chance and continue shopping with us

Dear Maureen, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsI contacted *** to discuss his concerns about his store experiencePer our procedures I have sent the information he provided
directly to the store and district leadership teams for follow up with *** directly I advised *** that we currently have no inventory of the Nintendo Entertainment System he is looking for and suggested that he continue to work with the store. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because:I have screenshots of my conversations with all the Target.com representatives and never once said the item had been openedAlso Jenny from Target.com and the associate at the store I visited explicitly confirmed that the item as described (Blu-Ray+DVD+HD) wasn't being sold online or at the storeApparently they only carry the Blu-Ray format only so the solution for an exchange is impossibleTwo Target.com representatives have previously stated they would escalate it to fix the description online but nothing has changedThey are still falsely promoting an item they do not sell and providing a lesser product.This was a product promoted for Black Friday and I'm sure thousands of copies were sold to unsuspecting consumersThe fact that it is still being marketed incorrectly and sold is baffling and seems they do not value their customers as much as I thought

I am rejecting this response because:I was able to reroute two packages, but the rest were delivered to the wrong addressThe vacuum cleaner was not at the UPS store, and the FedEx package was not able to be reroutedThe only things I received were the boyfriend cardigan cream and the black crew cut pulloverI would like a refund for the rest of the items that were not receivedI have tried calling target to get a refund for the rest, but because I filed a complaint, customer service representatives cannot provide the refundAlso, there is a discrepancy between Target and UPS about where the vacuum cleaner isTarget shows that it was delivered to the store, but the sweater I received and the vacuum were not packaged together and the vacuum was not and is not at the UPS storeIf it somehow arrived after the sweater I will happily pick it up from the store, but as far as I know it was not there when I picked up the sweater and is still not there

Initial Business Response /* (1000, 10, 2015/12/30) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concernsWe have left a phone message for our guest advising her to visit the Guest
Service desk at the Santa Clarita East Target store and we will exchange the disc for her
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Nancy
The Target Team
www.target.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although at this point I would like my money back, especially since I bought the game elsewhere, I am satisfied with them allowing the exchangeI do wish that it wasn't this stressful, but I'm glad they were nice enough to allow the exchangeThank you to Revdex.com and Target for helping with this