Target Corporation

Thanks for contacting Target on behalf of our guest ** *** I can only imagine how frustrating it must be to yet receive their remaining funds from the shirts that cancelled from their order last year After discounts and promotions the total of both shirts come up to $Since
they didn’t have enough funds on their Target GiftCards, the ordering system was going to charge the remaining $to their Target RedCardHowever Target doesn’t charge until the items ship so the system didn’t charge their RedCard the remaining funds and the $stayed on their Target GiftCardBecause they don’t have access to the GiftCard that they used on the order, I deactivated their GiftCard and sent them a $eGiftCard to ***They should receive it within 4-hours and can use it on Target.com or instore As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Revdex.com: While I'm confused and disappointed that Target failed to honor the sale price of the item, they have offered to send me a gift card due to the inconvenience
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I am rejecting this response because: it does not address the underlying concernThe inconvenience it caused is worth more than the suit or a $gift cardI spent time - HOURS - away from my family, after work, during the holiday season on the phone and in the store trying to resolve an issue that should not have been created in the first placeIf it weren’t for the information, or miscommunication in the least, caused by Target the aforementioned would not have happened

I am rejecting this response because:I have screenshots of my conversations with all the Target.com representatives and never once said the item had been openedAlso Jenny from Target.com and the associate at the store I visited explicitly confirmed that the item as described (Blu-Ray+DVD+HD) wasn't being sold online or at the storeApparently they only carry the Blu-Ray format only so the solution for an exchange is impossibleTwo Target.com representatives have previously stated they would escalate it to fix the description online but nothing has changedThey are still falsely promoting an item they do not sell and providing a lesser product.This was a product promoted for Black Friday and I'm sure thousands of copies were sold to unsuspecting consumersThe fact that it is still being marketed incorrectly and sold is baffling and seems they do not value their customers as much as I thought

Thanks for contacting Target on behalf of our guest, *** ***It looks like an error occurred which caused the delay with the guest’s shipmentThis error also prevented our guest service representatives from issuing the guest’s refund through our processI requested a manual refund
in the amount of $which is the amount due the guest after the $discount we applied to the order and the waiving of the $shipping costThe refund will post to *** ***’s Discover account in 10-business daysAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target regarding the price match request from our guest *** ***.I’ve also responded in detail to *** personal email address regarding his request for multiple price matches since I needed to verify additional details in order to do this. I’ll summarize my
response below.• One of his requests was previously issued a price match refund on 09/08/in the amount of $back to his Mastercard• I issued a price match refund in the amount of $for his request on item number *** from order ***; this can take 5-days to post to his method of payment• His request for a price match on several other items didn’t qualify due to exclusions that are listed in our Price Match Guarantee; one item’s price could only be viewed in cart upon signing in and other items weren’t both sold by and fulfilled by Amazon but were sold by third parties. He has been provided a link so that he can review our complete Price Match Guarantee and its limitations and exclusions.• In the future, he can call Target at ###-###-#### and any of our qualified team members would be happy to help with his requestI apologize for any disappointment because I wasn’t able to adjust the price for all his requests. I recognize there are many options where our guests can shop and I appreciate that he chose to shop with us at Target.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting the Target Executive Offices regarding the concerns of the delivery of a sofa for our guest, *** ***.I understand that the guest is both frustrated and disappointed that her sofa was delivered without her being home. I’ve been able to partner with our large
furniture delivery company EFW and their Escalation Team and have learned the following about the delivery:The building has secured accessThe front desk along with the delivery driver, called Ms*** on the day of delivery without a responseMr*** from the front desk agreed to sign for the order and place it in a secured area held for packages on 12/22, the package was delivered inside the door where she livesThe sofa is still in the secured package areaAt this point, she needs to work with the Front Desk to retrieve the sofa from the secured package area where it’s locatedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 6, 2015/06/08) */
Dear ***,
Thanks for contacting Target Corporation regarding the experience of our guest, *** ***Included, you will find our response to Ms***
As always, we appreciate the assistance you provide us with our guestsIf you
have further questions or concerns, feel free to contact Target Guest Relations at (800) 440-regarding case number: ***
Sincerely,
***
Target Corporation
***
Dear *** ***,
Thanks for contacting Target through the Revdex.com regarding your recent store experiencePlease accept my sincere apology for any frustration and inconvenience
In our weekly ad *** - June 6, we advertised buy two 10-ctstring lights get a free $GiftCardIt sounds like the replacement bulbs were in the same area for our guest's convenience and I can understand how this can be confusingThe store was trying to accommodate your request by offering to sell you two replacement bulbs along with a $GiftCardTarget has the right to limit quantity purchases of any merchandise that is deemed quantity above and beyond a reasonable level a guest would use or for "resale purposes" and we empower our stores to make those decisions
I know this has been a frustrating experience for youWhile I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they're providing the best possible service
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours
Sincerely,
***
Target Corporation
Initial Consumer Rebuttal /* (3000, 8, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response nor excuse Target has given! It was clearly stated in separate areas of the shelf signs with the identical product located at the sale signIt was clearly advertise as buying sets of light bulbs get a $Target gift card...as well as stated even online when I got home that evening...so how can you advertise something and not honor it?! That is completely adversting
Final Business Response /* (4000, 10, 2015/06/11) */
hello ***,
Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reviewed all previous contacts from Ms***We have provided additional information for our guest below
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) 440-and reference case number
Sincerely,
***
The Target Team
www.target.com
________________________________________
hello *** ***,
Thanks for contacting Target again through the Revdex.com regarding your recent shopping experience at the Waynesboro, VA Target storePlease accept my sincere apology for any frustration and inconvenience you experienced
The promotion you referenced for the ad week; *** to June 6th shows a promotion for a free $GiftCard with the purchase of two 10-count string light sets for $eachThe ad also states quantities are limited and there are no rainchecks available
We empower our store management team to handle pricing disputes concerning in-store signsOur records show the store offered to honor the in-store price for you, for one purchase, but you declinedOur records also show that you were offered a GiftCard from Guest Relations as a goodwill gesture and that offer was also declinedWhile the promotion for the lights stated quantities were limited, our stores may also limit quantities if the sale of an item will cause the product to be unavailable to other guestsI'm sorry to hear that you have declined the previous offers; at this time we have nothing further that we can offer
Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours
Sincerely,
***
The Target team
www.target.com

I am rejecting this response because:
I appreciate the response from the store, but I don't accept that 1) During my multiple phone conversations with Customer Service the night of the issue, nobody suggested I look for another store for inventoryIn fact,when I checked inventory on release day for the store, it showed this store with "limited inventory" which means they did have some available So they were not "sold out" and even if they were, the Store rep told me that they may not have enough inventory for everyone on day one and that some may have to wait a few days for more inventory to arrive How can they be sold out if its a pre-order? You just wait for more inventory, just as their screenshot (dated 4/20) indicates by "reserve your spot in line"2) They may state that the promotion was limited, but I could not find any specific terms and conditions on the website stating this It simply said "Preorder today and get a $gift card and free gear VR"On their website TODAY, where they offer this promotion again, it now clearly states " Quantities limited; no rain checks"This was not there before See the difference in the screenshot attached dated 4/and 5/23) There is still up to $in value that I feel that Target needs to honor for their promotion of a free gear VR (which also came with $on VR games from Samsung thank you***

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsMs*** was directed to file a dispute for any missing credit on her REDcardThe REDcard team has been working to
resolve each dispute As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsUpon speaking with Mr.*** I learned when he opened the box to the hard drive he discovered there was no hard drive in the packagingAfter taking the hard drive back to the store, the store was not willing to provide him with a refund or exchangeI worked with the store to allow the return of the hard drive for Mr***, which Store Leadership agreed withI advised Mr*** that he can return it to the store for a refund but Mr*** wanted to send it to the manufacturer for further investigationsI informed Mr*** that in order to process the return they would need to return the item back to the storeMr*** wanted the store to include his RMA form he received from the manufacturer but the store was not able to assist with thatI let Mr*** know again that the store is willing to do the return for him but would need to have the item. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, SonzarayThe Target teamwww.target.com

Dear Maureen, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsI contacted *** to discuss his concerns about his store experiencePer our procedures I have sent the information he provided
directly to the store and district leadership teams for follow up with *** directly I advised *** that we currently have no inventory of the Nintendo Entertainment System he is looking for and suggested that he continue to work with the store. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of *** ***We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition,*** exceeded the maximum $discount per
household As an accommodation, we are refunding the purchase amount on order ***, less $to offset the multiple promotions A total refund of $has been issued to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***At this time we have no further resolution for the guest and we consider this matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** *** Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at
###-###-#### and reference case number *** Sincerely, Amy Target Corporation www.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience It appears that the Tri Pod you purchased had been previously returnedIt sounds like the store was able to issue you a full refundWe have a large selection of Tri Pods in store and on Target.comI hope you are able to find another one I know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to the stores leadership team We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Amy Target Corporation www.target.com

Thanks for contacting Target regarding the experience of our guest *** ***We’ve tried to reach out by phone and I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframeI appreciate your patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mei would like to add that customer service should convey this instead of giving the run around also Target should copy gamestop or amazon or walmart inventory practices then this issue could have been avioded

Hello, As this guest has also now submitted a Attorney General Case, please allow for a delay in this Revdex.com case *** as we work the AG letter in tandem We are still researching and investigating this guest's claim Apologies for the delay. Thanks,Cara

Hello, Thank you for contacting us on behalf of *** *** Per the guest's request, I have issued a refund on their original order *** in the amount of $ The replacement GiftCards have been closed, and the guest may keep the $goodwill GiftCard that was issued to them
Please allow business days for a credit to appear, the timing depends on the issuing bank itself Thanks,CaraTarget.com Guest Services

Thanks for contacting Target on behalf of our guest *** ***I apologize that her recent order has caused her so much frustration, this certainly isn’t how we want our guests to feel.I understand how disappointing it can be to receive the wrong itemAs much as we try to have an error
free website, unfortunately sometimes errors occurIn reviewing her order, I see that she received the correct item but it wasn’t the design she orderedThis was a known issue when she called for help and that’s why a replacement wasn’t offeredShe was issued an immediate refund for $When there are known issues, a replacement will not be provided to prevent the possibility of the wrong item being sent a second time.She received one of her plastic storage bins in less than perfect condition due to a lack of packagingI understand she felt the suggestion to return the item to her local Target was an inconvenience and not something she should have to do; I apologize she was frustrated by the team member’s suggestion to do thisRefunds are not provided without the item being returned, this is the policy for both in store and online purchasesThe fastest way to receive a refund is to return the item to a local storeI do see that a UPS piwas requested for the return of the item on 08/and the item was picked up on 08/Because of the shipping time involved this process does take more time for a refund to be issuedI do see that item has just arrived to our warehouse and a refund was requested in the amount of $on 09/01/This will take up to business days for her to see this credit back to her Target Debit Card. I’d like thank *** for taking the time to share her feedback and concerns, I’ll be sure to share them with our logistics team for further review of our processesI understand my apologies will not completely eliminate her frustration, but I hope she’ll give us another chance and continue shopping with us