Target Corporation

Thanks for contacting Target on behalf of our guest *** *** I recognize the guest contacted the Revdex.com concerning his recent eBay purchaseI know the guest is requesting a refund from Target Stores on eBay for the items ordered, however a refund has not been given to the guestI understand
the guest ordered several items on June 28th, 2016, there was a delivery issue and the guest also states they did not receive most of the items purchasedI understand the guest contacted Target Stores on eBay and they refused to give the guest a refund for the missing items and the guest had to contact UPS to claim a refundTo my understanding, the guest states that UPS opened an investigation and they accepted the claim for loss, however Target Stores on eBay, still has not refunded the guestI know this situation can cause frustration and disappointment and I apologize for any inconvenience this has caused. After doing some research with the UPS tracking numbers the guest has provided, there is no information or notes stating that UPS has completed the investigation in favor of the guestAlso after researching the order history of the guest *** ***, it appears that there has been multiple incidents that has prevented the guest from shopping with Target Stores on eBayBased on the research from our order verification team, the usage history on the account violates Target’s Terms and ConditionsI apologize for any frustration or misunderstanding this has causedAs a result, a decision was made to block the account and not give the guest a refundHowever, we value him as our guest and appreciate his business, therefore we welcome him to shop with any of his local Target Stores, for future purchases As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Dear Maureen, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we contacted our Target Mobile team on Mr***’s behalfThey have been in contact with him and are working on resolving this issue for him. As always, we appreciate the
assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Included you will find our response to Mr*** *** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks again for your additional contact with Target through the Revdex.com regarding Fitbit tracker merchandise and our circular advertisement The circular ad for free Series earphone when you buy any Fitbit tracker was offered with multiple Fitbit optionsThe price of $would be a clearance price and clearance pricing for Fitbits was not advertised in this weekly adWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe contacted the Target stores that Ms*** identified to clarify the raincheck informationIn addition, we sent Ms*** a
small Target GiftCard as a goodwill gesture. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because:
First keep in mind that this was a debit card transaction I was and am still out of a lot of CASH Pauline, from Target, did indeed call me She was disrespectful to a very high degree She continued to talk about me like I was crap and then gave some lame excuse that she was explaining call to her bossThere is no reason that I should not be allowed to file a claim with Fed Ex, It is no skin off their nose at Target When I company screws over a customer and causes them not only monetary problems but physical as well this is an issue PAULINE STILL REFUSES TO LET ME SPEAK WITH HER BOSS I am the party that was and still am at a loss Who is to blame on this, if it is Target then they should be helping meIf it is Fed Ex then Target should give me permission to take care of this matter WHY WOULDN'T THEY???????????? Again I want to speak with Paulines boss She is not a nice person and has no morals in respect to customer what so ever

Thanks for contacting Target on behalf of our guest *** *** and his concerns regarding his recent Target.com order. I was able to speak to *** today regarding his experience. I certainly understand how frustrating it was because he wasn’t able to get the answers he needed regarding
the status of his orderI’ll be sure to share feedback to the team member that assisted him. In reviewing the order, there was a technical issue that prevented his order from processing right away. This issue corrected itself and his order is ready to pihowever, I did cancel the order since he no longer needs the items. The pending authorization on his method of payment should be released within 2-business days. I am also in the process of helping him to reset his Target.com password. I’ve provided him with my direct line to call should he continue to have issues. I want to be sure he is able to log into his Target.com account. I sincerely apologize that his online experience was less than ideal. I’d like to invite him back for a better experience and have sent him a $electronic GiftCard that he can use either in store or online. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** I apologize that there was some confusion with our pricingThis information is stated on our help pagesMr***’s feedback is appreciated and it has been forwarded to the appropriate team As it turns out we aren't able to offer any more information for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

I am rejecting this response because:
My complaint was referring to PROMO CODES not an item being on sale As you can see from the attacked examples the promo codes clearly say 10% off and 20% off Please explain how the discount was calculated as it is not 10% and 20% off respectively (plus 5% red card savings)

Thanks for contacting Target on behalf of our guest *** *** I’m sorry to hear to about the troubles that she experienced while trying to place her order After reviewing my systems, I was unable to find an order associated with her email address or name in the amount of
$ When guests are going through the check-out process and enter in their payment information, the ordering system initiates the authorization hold processAn authorization hold is a temporary request from Target.com to reserve an amount of the available balance on their payment method for an order An order has not been submitted and the guest hasn’t been chargedIf she still sees the authorization hold on her account, she’ll want to follow up with your card issuing bank As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***.I’m sorry to hear about the frustration our guest has encountered after making several attempts to get her price adjustedOur team members are empowered to assist our guests within the best of their ability and im sorry to hear about
the lengthy amount of time she’s spent attempting to resolve her order concerns. After reviewing her order details, I was more than happy to provide *** with a credit of $back to her Visa CardShe must allow 3-business days for the credit to post back to her account.I know this has been a disappointing experience for our guest but I thank her for taking the time to share her feedback and concerns.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, ShanetraTarget.com Guest Servicewww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to meJust to refresh everyones memory, November, was the original order date, that is days ago, for a two-day shipping on a product that is only allowed to be purchased onlineit's too simple...Once again, days later! I still don't have the product that I was charged for! There was not a single delay when Target.com charged my credit card for $on December 3, All I know is something is broken and I shouldn't have to spend my time fighting for something that I paid for and should have received days ago

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsMr*** is looking for replacement parts for the missing pieces rather than returning the trimmer for a refundWe
provided the proof of purchase and website to assist with requesting the parts from the manufacturer As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

I am rejecting this response because: It's totally patronizing and doesn't solve my problem in the least

Thanks for contacting Target on behalf of our guest *** ***.I’m sorry to hear the disappointment we’ve caused our guest after advising her to refuse the shipment so we could refund her original form of paymentIn most cases, the information provided would be correctThe only difference is,
when returning an order paid via PayPal our guests are refunded in the form of a GiftCardOur guests also has the option to take the return item(s) to their local Target to receive a cash refund. Our PayPal disclaimer information is visible to guests on Target.com help pages and on the checkout page when guest selects PayPal as payment option. However, I can certainly understand the frustration our guest encountered after receiving an eGiftCard in the amount of $I recognize this miscommunication has caused our guest a great deal of disappointmentWith that being said, I want to turn this poor experience into a better oneI’ve partnered with our order research specialist and PayPal and requested the refund to be credited back to her PayPal account as of today, 12/14/2016.I only ask that *** waits at least 3-business days for the credit to post back to her PayPal accountThe original eGiftCard she received has been forced closed. I know we cannot make up for her previous experience, but I hope she’ll continue to shop with us, so we can provide her with the great service she deserve.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest *** ***. I’m sorry to hear about the disappointing experience our guest went through while trying to take advantage of the Cyber Monday promotionThe frustration of this experience has clearly left a poor impression for our guest and I
cannot apologize enough for his disappointment. We value the time Mr*** has taken to share his feedback regarding the lack of help he receivedI understand we wasn’t able to replace the order because the PSSlim 1TB is currently out of stock onlineI realize he has spent quite a bit of time trying to resolve his concerns and I would like the opportunity to change the outcome of his experience. Since this particular item is available at our Target stores I’m sending him an eGiftCard to help make up the difference in priceThe eGiftCard will arrive via email and can be printed for in store purchasesI recognize that I’m unable to take back the experience that he has already encountered but I hope he will accept the eGiftCard and give us another chance. We look forward to his next visit and as always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration or disappointment Because of the TV being sold out of the box “as is” an accommodation of a large discount was given at the time of purchaseWe will not be able to offer any other discount or compensationShould you decide to return the TV, please refer to your receipt and note return by date 7-6- We appreciate the opportunity to review your experience with our team membersAlthough we can't share the outcome of these conversations for confidentiality reasons, we appreciate the time you've taken to share your experience, which helps make Target better for every guest. Hearing about your experience is important to usThanks for writing Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of *** **We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any
merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** ***It looks like the two Pyrex cooking sets were both returned to the Lake County Target store in Merrillville IndianaThe store unfortunately didn’t refund the items back to his MasterCard but on a Target GiftCard that was
already usedI know that this has been a frustrating experience and I apologize that he didn’t receive his itemsI went ahead and processed a manual refund in the amount of $back to his MasterCardPlease be advised that manual refunds can take 7-business days to process back to the cardAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest *** *** I apologize for the frustration our guest has encountered while waiting for their refundOn 11/04/the item was received by our return center, but unfortunately, there was a system error causing the refund to not be
processedI am able to verify one Apple watch has been returned, so I have issued a refundSince our guest paid with a Target GiftCard, a new one will be sent to the email address on fileThis can take 4-hours to be received As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11436688, and find that this resolution is satisfactory to me.I received the replacement gift card in the mailThank you for the prompt action and for correcting this issue the right way. Elyssa