Target Corporation

I am rejecting this response because: although I was able to get it fixed no one helped me at target.come I had to call everyday spending hours on the phone lI want to be compensated for my time

Thanks for contacting Target regarding the experience of our guest *** ***We’ve tried to reach out by phone and I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframeI appreciate your patience

I am rejecting this response because: Target is violation of business profession code and misleading about the return policy miss representative handling the this issue failed to resolve and wasn't professional at all that' why no wonder target has thousands of e complain over the years

Hello ***, Thanks for contacting Target on behalf of our guest *** ***At this time we have no further resolution for the guest and we consider this matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

I am rejecting this response because: it does not address the underlying concernThe inconvenience it caused is worth more than the suit or a $gift cardI spent time - HOURS - away from my family, after work, during the holiday season on the phone and in the store trying to resolve an issue that should not have been created in the first placeIf it weren’t for the information, or miscommunication in the least, caused by Target the aforementioned would not have happened

Hello, Thank you for contacting us on behalf of *** *** Upon initial review, it appears that this guest submitted multiple orders utilizing the promotion under several different names and email addresses In order for us to complete this investigation, please provide us a list
of all orders submitted on 12/for GiftCards This list should include all orders, regardless of the status of the GiftCard. Please note, this is the same complainant as prior request under name *** ***: *** and *** ***: *** Thanks,CaraGiftCard Operations

Thanks for contacting Target on behalf of our guest ** *** I can only imagine how frustrating it must be to yet receive their remaining funds from the shirts that cancelled from their order last year After discounts and promotions the total of both shirts come up to $Since
they didn’t have enough funds on their Target GiftCards, the ordering system was going to charge the remaining $to their Target RedCardHowever Target doesn’t charge until the items ship so the system didn’t charge their RedCard the remaining funds and the $stayed on their Target GiftCardBecause they don’t have access to the GiftCard that they used on the order, I deactivated their GiftCard and sent them a $eGiftCard to ***They should receive it within 4-hours and can use it on Target.com or instore As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thank you for contacting us on behalf of our guest *** ***. It’s clear that this experience has defiantly left our guest feeling frustrated and I’m sincerely sorry that we’re unable to provide him with the resolution that he’s looking forSince Target.com doesn’t have the tools to monitor the availability of our online products, advising the guest to frequently check our website is the only option we can provide. This experience has been shared with our senior leaders since no further action can be taken to resolve his issueAs always, we appreciate the time and service that you provide for our guestsIf you have any other questions or concerns contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because:I still need clarification on Target's policy on their websiteIts good to know that they accepted they do price match local store "but only if this offer is in the local competitor's print ad." which is what has been denied by everyone I spoke, as all of Target's repsconfirmed their online doesn't price match stores.Now, I am rejecting this response from Target, as here the response clarifies that they match prited ad, where as on their website, they also mention following:"Please bring the entire printed ad, or show the online price or digital version of ad on your mobile device for proof of price."Can Target explain what do they mean by 'show the online price", which is what I showed them - I showed them online the price of the item in the storeAlso, when I went to their local store, they also refused to price match walmart local store price, saying that their device doesnt show them walmart in store price, which I told them as how to see it but they refused. Since walmart has an option to display their local store price for an item, Target store Manager refused to even check that and price match, though I showed them the digital ad.Here is Targets policy where they say that we can show them digital ad[the price is shown on walmart site]Target.com We’ll match the price if you buy a qualifying item on Target.com, then find the identical item for less at Target, select online competitors, or in Target’s or a competitor’s local printed or digital ad -----------Can Target clarify as why their store also refused, when I was asked to go to the store to get walmart store price matched? So neither online nor store price matched walmart store price which was available on that day for $

Initial Business Response /* (1000, 5, 2015/12/14) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached out to our guest to address their concerns
According to the guest's order, the online item number for the merchandise is assigned to the
Kitchen Smith by Bella quart Manual Slow Cooker
Target makes a conscientious effort to describe and display its products and services accurately on the SiteDespite these efforts, a small number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sitesAs a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and servicesTarget reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeTo view Target's Teams & Conditions details, click here
I would suggest that the guest place a new order for the desired productAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

I am rejecting this response because:
A huge part of the problem is the fact that Target’s customer service is a cruel jokeMy frustration level in dealing with their customer service was extremely high(See the text of my original complaint.) By the way, this lack of effective customer service should be of great concern to the Revdex.com also. So, I want to know why the customer service is allowed to hang up on customersI want to know what Target is going to do about thisI want a representative from Target’s corporate office to contact me with a formal apology and I want Target to compensate me for the considerable amount of time and aggravation this problem has caused me(A $certificate is totally inadequate)

I am rejecting this response because:I have to reject what Target reposedI presented my coupon, or what they call it "check" at the time for check out, the cashier refusing my using the checkThe "check" was exactly what is it for the product I was purchasingAnd I ended up went to another store, and they applied it without any questionPlease explain why Target San Jose Oakridge store refusing my using the "check", when everything coordinated with their policyWas I being discriminated by this store?

Thanks for contacting Target on behalf of our guest *** ** ***. I’m sincerely sorry for any miscommunication or misunderstanding *** may have experienced while attempting to place an order for *** Prepaid Refill cardsFor the convenience of our guests, accounts which have Target
GiftCards saved to them will display a banner at the top of the page while shopping, as a reminder to our guests that they have GiftCard balances available to use during checkoutHowever, this notification only serves as a reminder of available balance and is not an indication that all items in a cart are eligible to be purchased with GiftCards. Items that are ineligible to be purchased with GiftCards will have a disclaimer on their product description pageDuring checkout, a disclaimer will also appear once GiftCard payment information is entered for a cart with ineligible items and the order will not process until a different payment method is usedIn addition, we also provide information on exceptions for purchasing Third Party GiftCards on the Target.com Help pageSince it sounds like *** may have purchased more GiftCards than the site payment limit of 4, the direction to combine her GiftCards in store would have been the best way to ensure that she had access to the value of all of her GiftCards for a single orderOf course, this wouldn’t resolve the issue of eligibility for her items, and I’m sorry for any miscommunication. Because *** purchased her Target GiftCards through a third party, she will need to contact the vendor for further assistance or options regarding refundsHowever, we’re proud of our wide selection items on Target.com and I’d love to invite *** back with her GiftCards to take advantage of our other great promotions. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Rachel Target.com Executive Offices www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsAfter extensive research on the part of our GiftCard team as well as our own internal investigation we will be replacing Mr***’s
GiftCard As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because:
My concern was not about the completion coupon, but the website not working and placing orders, giving you a confirmation number and then realizing that this order is not validSomething was wrong with their system so they generate order, which is non-existentCreated confusion

I’ve followed up with the team member that she spoke with, who didn’t complete the item inaccuracy form, to ensure that they’re completing their workThe form was filled out by another team member and it’s still in progressI went ahead and emailed the buyers for the Cra-Z-Art Easel to ensure they get it resolved as soon as possible.Since I’m unable to change the price of the item, she’ll need to place the order at the full price of $When the order is placed and I have the order information, I can process a 10% discount that will go back to her original form of payment as a refund.As I explained previously, she will be refunded when both items are received at our return center.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsI explained that because she does not have a receipt and paid with cash, her only option would be to return to the store
where they would attempt a no receipt return using a photo ID As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800-440-and reference case number Sincerely, Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest *** *** This is certainly not the type of experience we want to provide our guests, please accept my sincere apologiesOur website was incorrect for the item descriptionA technical form has been submitted to get this fixedOur
team is working to make sure our guests receive the correct itemAt this time, we aren’t able to send the Age of Ultron costume out, as we don’t carry that oneI’m sorry for the inconvenience and frustration that may have occurred As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800-***
and reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** *** Thanks for contacting Target through the Revdex.com regarding your recent experienceWe’ve attempted to reach you by phone and email and we haven’t received a responsePlease accept my sincere apology for any disappointment in attempts to find the clearance Beats Studio headphones in your local stores It looks like the headphones were sold out on Target.com so the shipping of the item as stated on the site was not an optionThe price listed would be the Target.com priceTarget does not price match clearance or close out itemsFor Target’s full price match policy please check out: https://corporate.target.com/about/shopping-experience/shop-with-confidence We know that you expect a great experience every time you shop with usI’ve shared your feedback with our Store Leadership teamThey’ll look into your experience and follow up with their team members to provide coaching to help prevent the behavior you describe from happening again Should you have any questions about Target or our products, our Guest Relations team is available to help at ###-###-#### Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest *** *** I’m very sorry to hear that she has such difficulty getting her console table delivered by EFWI understand that our delivery carrier was only aware of one entrance to her neighborhood and they encountered some limitations
with the truck sizeHer original table was refused and returned to Target, however, a refund wasn’t issued because a previous team member processed a replacement Since she no longer wants the table I’ve reached out to EFW and had the replacement console table refused on her behalfI’ve issued a refund for the refused table and she should get triggered emails letting her know a return was started, as well as an email that confirms the refund was processedA refund of $was issued to her Visa and she should see the credit post to her account within 7-business daysPlease keep in mind that the specific time frame may vary based on her financial institution When items are shipped an estimated delivery date range is provided for each orderHer EDD was 7/- 7/so when she contacted Target it was still within that delivery date rangeThe specific delivery date information comes from the carrier, EFWWhen the carrier discovered that they couldn’t deliver her item on their large truck, they made every attempt to make other arrangements but the guest changed her mind before that could be done I’ll certainly follow up with our outbound shipping team as well as EFW to explore ways to prevent this from happening in the future As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####