Target Corporation

I am rejecting this response because:
You CLEARLY missed the part of my email when I said I tried to place the order during the promotional period and your agents gave me the run aroundI chatted in daily for week and kept being told to email and would never get a replyPlease REREAD the initial complaint

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsHere is a recap provided to Mr*** of why the return was denied The Fairfield Asset Protection team did a full review of
the specific Xbox One controller purchasedThe item was sealed and the spider wrap was removed at the time of purchaseThis controller had not been previously purchased and returnedAlso in order to accept the return the serial number on the box must match the serial number on the controllerThe serial number on the controller being returned was missing I did confirm with Mr*** team members did not accused him of lying or engaging in fraudulent activity, but they were unable to process the returnIt was confirmed the controller left at the store was placed in the lost and found at the Fairfield store As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe reviewed return options with Mr***His comments will be shared with the Gurnee Store Leadership team for follow up
with the team membersAs a good will gesture offered a GiftCard As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800-*** and reference case number *** Sincerely, Nancy The Target Team www.target.com

I am rejecting this response because:
I was misled that the phones I purchased from Target.com were the models authorized to sell in the US by Samsung. Target did not state anywhere in the product descriptions that the year warranty would be provided by a third party, i.enot Samsung factory warrantyI have contacted the warranty provider and so far they have not responded with confirmation that my malfunction phone would be repaired

Thanks so much for contacting Target on behalf of *** *** I can only imagine how disappointing he must’ve been when he didn’t receive his Target GiftCard causing him to miss out on a promotion that he wanted to talk advantage of It looks like when he picked up his items from
the North Olmsted, they didn’t mark his items as picked up which caused a delay in receiving his $promotional Target GiftCardInstead of having him continue to wait for it, a team member was able to cancel the promotional GiftCard and refund him for the differenceHis order total went from $down to $after the GiftCard was cancelled from his order I’d be more than happy to extend the promotion that he missed out on December 11thPlease keep in mind the following exclusions “Offer available online onlySave $for every $spent, maximum discount $Offer excludes toys, select sporting goods, all gift cards, Target Restock orders, Target Optical, CVS pharmacy, Clinic, Vitamix, Weber, Traeger, prepaid cards (airtime, entertainment, iTunes, and online gaming), Elf on the Shelf, DSLR cameras and lenses, Google products, Bose, Sonos, JBL, TOM's Apple Watch Bands, GoPro, Nintendo Hardware, Switch Software, Fitbit, Samsung and LG TV's, Xbox Hardware, PSHardware, PSVR, Tile, Target Mobile Purchases, alcohol, dairy milk, Power Dental, Power Shave, Tylenol and Apple items.”He just has to reply with his order number so that I can apply the necessary discount As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Hello *** Thanks for contacting Target on behalf of our guest *** **Upon receipt of your contact, I reached out to our guest and asked for the purchase and return receiptsShe was only able to provide the purchase receiptsI reviewed the purchase receipt and found that all three
iTunes cards were activated successfullyThere didn't appear to be any issue with the sale and activation of the three cardsI also checked our refund system and did not find any refund attached to the purchase receiptI then followed up with the vendor, they show that all three iTunes cards were activated on 4/12/and are still activeI also followed up with our REDcard credit team, they show that the guest filed a dispute on 4/25/which they are currently researching. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) 440-and reference case number Sincerely, Terry The Target Team www.target.com Hello *** **, Thanks for contacting Target through the Revdex.com regarding the purchase of the three iTunes cardsI apologize for any disappointment and frustration you experiencedThank you for providing the purchase receipt number, I was sorry to hear you did not have a return receipt. Once I received the purchase receipt number, I was able to research several thingsI checked the receipt transaction and it showed that all three iTunes cards were activated successfullyI checked the receipt in our refund system and it did not show any refunds attached to that receiptYou should have received a separate return receipt for a return transactionI also followed up with the manufacturer for the iTunes cards and based on the card numbers on the receipt, they show that all three cards were activated on 4/12/and are still activeI then checked with our REDcard team and they show that you filed a dispute which they are currently researchingIf they find any additional information they will follow up with you directlyAll three of the iTunes cards you purchased are activeIf you no longer have one of the iTunes cards, please call the manufacturer for assistance in replacing itYou can find the individual card number listed on your receipt and the vendor number on the back of your other cards. If you do have the card and it hasn’t been used, our store can help with a returnYour original purchase receipt and the unused card are required to process a returnIn your last message to us, you requested that we do not communicate directly to you and only through the Revdex.comHowever, if you do have any other questions, please call us at (800) 440-and provide reference number Thanks for contacting usWe appreciate the time you have taken to let us know about your experience. Sincerely, Terry The Target team www.target.com

Initial Business Response /* (1000, 5, 2016/01/27) */
Thanks for contacting Target on behalf of our guest *** and her experience regarding the Cleggings
I apologize for any frustration and inconvenience this has caused *** when she saw the item on sale online for $each and
when she submitted her payment, the price changed to the regular price for the items and also the problems she had when she contacted our office and was on hold for minutes and requested her order to be cancelled
Once an order has been submitted it is immediately released to our fulfillment team for processingWe're not able to make any changes to an order, other than cancelling the entire order, which is only available for a short time after placing the orderThis information can be found here under "Can I modify my order after I place it"
We appreciate *** reaching out to us with her feedback regarding the technical issues she had with our website and the service she received from our guest service departmentI'll certainly share her concerns with our senior leadership team as our guests comments are a big part of helping us identify what needs to be changed
I have adjusted each of items on ***'s order to the sale price of $per item, with a total adjustment of $Please allow 3-days for the credits to appear on
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 7, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The adjustment by Target returns my total to what I authorizedThis is an acceptable remedy for me, although I would suggest them reaching out to their IT department to find out why prices are adjusting after the customer authorizes paymentI would be more than happy to help them with this by explaining what happened to their IT personnel

Initial Business Response /* (1000, 5, 2016/01/27) */
Thanks for contacting Target on behalf of our guest *** and their experience regarding the canceled promotional GiftCard and crib
After further research it appears the original promotional eGiftCard was canceled because the email was
found invalidOften times the security settings of an email account will reject the eGiftCard emails since they require a higher security clearanceThree other eGiftCards were reissued to replace the original canceled order but all were canceled because of the same errorI have issued a $physical GiftCard that will be mailed to the shipping address
I have also issued a $refund back to their form of payment for the cost of the handling feeTarget offers free shipping on all purchases $or more but handling fees are for large items that require extra care
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 7, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy to report that Target did follow through and provided the $gift card and $refund as requested
One note regarding the indication that the email problems were on my endThis seems unlikely to me as the very same email address that they said was rejected by their gift card system received both order confirmations and advertisements from TargetAs such, if there is an issue with the email address it is almost certainly a problem with the way that Target's email based gift card system is built

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks

I am rejecting this response because: I paid and they want me to pay

Hello Maureen, Thanks for contacting Target on behalf of our guest *** ***At this time we have no further resolution for the guest and we consider this matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest *** *** and her concerns regarding her recent Nintendo e-code purchase from Target.com.I can understand her disappointment in purchasing a product that is not compatible with her game system and I apologize for the frustration it has caused
I realize that the issue could have been resolved when she called in to cancel the order. Our systems start to process an order almost immediately and there is only a short period of time when an order can be cancelled; it is for this reason that our team member was unable to cancel her order.I’d like to thank her for taking to the time to share her suggestions on how we can improve this particular items description on Target.com. Currently, this description does include what system the product is compatible with as well as stating that this product is non-returnable.Although I'm not able to offer her the refund she is seeking, I appreciate the time she took to share her feedback. I’ll personally share her comments directly with our Senior Leadership so we can continue to improve our processes.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thank you for the continued response regarding our guests *** ***At this time the guest has already been refunded for the item and they are able to keep the two that they receivedThey had only received one charge for the item from the original orderWe also advise that the guest check their email for an eGiftCard sent on 12/Our teams are engaged and working on correcting this issue on the site, this does take time to process and updateI know this has been a frustrating experience for the guestWhile I’m not able to offer them the resolution they’re looking for, I appreciate the time they took to share their feedback and concernsI will share their comments directly with our senior leadership team As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Kami Target.com Guest Services www.target.com

Thanks for contacting us on behalf of *** *** We've researched the redemptions on ***'s GiftCards and believe that their cards were tampered with in the store, prior to his purchasing the cards As a result, we are replacing the two GiftCards in the amount of $and $ As the promotion was restricted to one per household, the full value of the second card was reduced to the purchase price *** *** will receive an email when their replacement cards ship Please allow up to business days for their arrival via UPS. Thanks,CaraTarget.com Guest Services

Thanks for contacting the Target.com Executive Offices regarding the concern of our guest *** *** about promotional Target GiftCards that were not applied to their orderThis pre-order was originally placed on 12/23/and at that time, there was not a promotion for placing a pre-order for
Rogue One a Star Wars StoryPrices and promotions frequently change on Target.comPromotions are only valid during the timeframe they are offered and are not valid on previous orders; because of this, I will not be able to add the current promotion for a $Target GiftCard to their previous pre-orderI apologize for any disappointment this may cause our guestAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target regarding the price match request from our guest *** ***.I’ve also responded in detail to *** personal email address regarding his request for multiple price matches since I needed to verify additional details in order to do this. I’ll summarize my
response below.• One of his requests was previously issued a price match refund on 09/08/in the amount of $back to his Mastercard• I issued a price match refund in the amount of $for his request on item number *** from order ***; this can take 5-days to post to his method of payment• His request for a price match on several other items didn’t qualify due to exclusions that are listed in our Price Match Guarantee; one item’s price could only be viewed in cart upon signing in and other items weren’t both sold by and fulfilled by Amazon but were sold by third parties. He has been provided a link so that he can review our complete Price Match Guarantee and its limitations and exclusions.• In the future, he can call Target at ###-###-#### and any of our qualified team members would be happy to help with his requestI apologize for any disappointment because I wasn’t able to adjust the price for all his requests. I recognize there are many options where our guests can shop and I appreciate that he chose to shop with us at Target.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Hello, As this guest has also now submitted a Attorney General Case, please allow for a delay in this Revdex.com case *** as we work the AG letter in tandem We are still researching and investigating this guest's claim Apologies for the delay. Thanks,Cara

Thanks for contacting Target on behalf of our guest *** *** Target GiftCards don’t have a value until they are purchasedWhen an item comes with a free GiftCard, Target reduces the value of the qualifying item in order to put that value on the GiftCardSince the item and
GiftCard are shipped separately, our guests may see two charges on your payment methodHowever, they both add up to the value of the qualifying itemThis information can be found under the “why was I charged for a free Target GiftCard?” in our help section It is messaged on the site that eGiftCards and Mobile GiftCards are non-refundableWhen she returned her GoPro in store they refunded what she paid for the item, $More information regarding returns with a promotional Target GiftCard can be found in the offer details located right under the price of item I’m sorry but I’m unable to refund her for her promotional eGiftCard As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsUpon speaking with Mr.*** I learned when he opened the box to the hard drive he discovered there was no hard drive in the packagingAfter taking the hard drive back to the store, the store was not willing to provide him with a refund or exchangeI worked with the store to allow the return of the hard drive for Mr***, which Store Leadership agreed withI advised Mr*** that he can return it to the store for a refund but Mr*** wanted to send it to the manufacturer for further investigationsI informed Mr*** that in order to process the return they would need to return the item back to the storeMr*** wanted the store to include his RMA form he received from the manufacturer but the store was not able to assist with thatI let Mr*** know again that the store is willing to do the return for him but would need to have the item. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, SonzarayThe Target teamwww.target.com

Revdex.com: While I'm confused and disappointed that Target failed to honor the sale price of the item, they have offered to send me a gift card due to the inconvenience
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me