Target Corporation

Initial Business Response /* (1000, 5, 2015/09/14) */
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concernsI'm sorry to hear only out of items from the shopping cart were applied to the guest
Target.com orderTherefore, I can only imagine her frustration when she noticed the shipping chargesI understand she attempted to cancel your order moments after it was placedUnfortunately, only two items were cancelled successfully
I know she didn't expect to have any shipping charges applied to her order especially, since she had enough items to qualify for the free shipping promotionAfter reviewing her order details, I'm unable to locate shipping charges in the amount of $I have been able to confirm a shipping charge of $5.50; with that being said, I've provided a full refund back to your original form of payment in the amount of $to cover the shipping chargesPlease keep in mind, it can take 3-business days to receive the refund depending on the financial institution
I understand she prefers to have the missing four items shipped to her, but systemically we don't have the capability to add and/or ship new items on an existing order
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***

Initial Business Response /* (1000, 5, 2015/12/08) */
Thanks for contacting Target on behalf of our guest ***
I'm sorry to hear she's having issues with the delivery of her order due to an incorrect shipping address
Upon receipt of your contact, I reached our guest by phone to
address her concernsLucy has informed me that her Target.com order issue has been resolved with a team member that she spoke with from Target.com Guest Services
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe reached out to Brightstar Device Protection to review Mr***’s comments for further review and follow up to insure
the best possible service is being provided to help avoid another poor experienceMr*** is keeping the replacement deviseA refund of the shipping has been credited to Mr*** and a good will gesture gift card has been sent by Brightstar Device Protection As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of *** ** (aka *** ***, ** ***, *** **, *** *, *** ***, *** **, *** ***)We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and
conditionsIn addition, Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount total orders, to replacement Target eGiftCardsThese Target eGiftCards will be sent to the e-mail address associated with the order. Although these orders are being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

I am rejecting this response because:
I've attempted to contact Amy since she gave me her phone number This is unacceptable Because Amy got on the phone and I experienced what I experienced since August Now to be told I have to wait another 39days I contacted Amy today, after leaving two voice mails and no return call back but she responded to this complaint I was told I had to verify van numbers, the numbers on my sheets are gone , it's fased and some of the sheets are shredded Ultimately this has been a bad experience and I've spent to much money and not to mention I shop at Target often This isn't customer service !

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI’m not sure if Target has seen this complaint but they have initiated a refund for the items

I am rejecting this response because:Buyer checked all gift cards used for the order, all of them still showed a "0" balance on Mar 2ndBuyer asks seller to double check the refundIf a refund did issue, please indicate the last for digits of the gift card numberThanks

Initial Business Response /* (1000, 5, 2016/03/08) */
Thanks for contacting Target on behalf of our guest *** regarding his delivered shipment that hasn't been received
Upon receipt of your contact, I reached out to our guest by phone to address his concern but there was no answer
I left a message with a direct phone number for him to call backI also sent a follow up email and provided him with a resolution
I've reached out to our carrier, EFW and was able to confirm that his shipment was delivered to the first door in front of the building on 02/17/at 10:AMAccording to EFW, because of the service level that was chosen "To the Door," the driver dropped off the shipment at the main entrance of the building on the first level if there is no rental office or lobby area available for delivery
I've asked our guest to double check with his rental office or the lobby concierge if applicableIf he still isn't able to find his shipment, I'll process a refund for him as a one-time courtesy
If our guest still wants the item, he's welcome to submit a new order online and choose "Inside the Door/White Glove" service level for the shipment to be delivered inside or to his apartment door
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 7, 2016/03/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
process a refund for him as a one-time courtesy

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Included you will find our response to *** *** Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere
apology for any frustration and inconvenience you may have experiencedI understand you purchased a picture frame on June 27, and on March 13, you returned it to the Silver Springs Target storeI see that you received a GiftCard as reimbursement and the GiftCard amount is lesser than what you paid With a valid receipt, packaging and accessories, we’ll issue a full refund for most new, unused or defective items returned within days of purchaseUnfortunately your receipt expired on 09/25/14, as stated on your receiptAs a good will gesture the store processed your return but could only process it as a no receipt returnWhen stores process a no receipt return you then receive a GiftCard for the lowest selling price of the item. For more questions about our return policy, visit www.target.com/returns I know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they’re providing the best possible service We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Sonzaray The Target Team www.target.com As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Sonzaray The Target Team www.target.com

Thanks for contacting Target on behalf of our guest *** *** and his issue regarding his not receiving the Apple Watch he was expecting in his Target.com order.I apologize that he received a different version of the watch than he was expecting and it caused him additional time to repurchase
another birthday gift. I understand that he was expecting an Apple Watch because the description stated that it had the GPS feature which the original version doesn't have. The description of the watch is currently being updated and has been temporarily unpublished from our website.As stated in our Terms and Conditions, despite our best efforts, a small number of items on the site may be mispriced, described inaccurately, or unavailable. We may experience lags in uploading updates throughout the site and in our advertising on other sites. Because of this, Target reserves the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice. Because of this, I will not be able to compensate him the $difference in price between the two versions. I've also provided the guest with a link so he can view the complete Terms and Conditions on Target.com.I understand that I'm not able to provide the resolution he was looking for but I appreciate the time he took to share his feedback and concerns. I've documented them and will share them directly with our senior leadership team.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***.I’m sorry to hear the Desk our guest purchased from Target.com didn’t work outI realize the email he received said the refund would be issued back to his original form of paymentIn most cases, the information provided would be
correctThe only difference is, when returning an order paid via PayPal our guests are refunded in the form of a GiftCardOur guests also have the option to take the return item(s) to their local Target to receive a cash refund. Our PayPal disclaimer information is visible to our guests on Target.com help pages and on the checkout page when guest selects PayPal as a payment option. However, I can certainly understand the frustration our guest encountered after receiving an eGiftCard in the amount of $I recognize the miscommunication has caused our guest a great deal of disappointmentWith that being said, I want to turn this poor experience into a better oneI’ve partnered with PayPal and requested the refund to be credited back to her PayPal account as of today, 06/08/2017. I only ask that *** waits at least 3-business days for the credit to post back to his PayPal accountIn addition the eGiftCard that was provided as a refund has been voided. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Complaint: ***
I am rejecting this response because:While I understand that you reserve the right to alter anything on your sight at any time, I did not see where it says you have the right to edit an order after it has been placedWhy not cancel or contact me to inform me of the error prior to shipping.
Sincerely,
*** ***

Thanks for contacting Target on behalf of our guest *** ***.I'm sincerely sorry to hear that *** had trouble applying the GiftCards to her lounger orderI was able to get more information from *** to further research her concerns and was able to resolve the issue for her once and for
all. Target.com is supposed to be able to accept a maximum of four Target GiftCards in combination with a third party credit/debit bank card, so the GiftCards didn't apply to ***'s previous order at checkout because of a system errorI forwarded the GiftCards Images that *** sent me, to our order research team for further assistance. Our order research team was able to access all of the four GiftCards and found two $and two $gift cardsA total of $worth of GiftCards applied to the lounger order as of today 05/22/A refund of $has been processed and will post back to her Target Debit Card within 10-business days. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:It is not the same productProfessional to classic5qts to qtsno you cannot foolmeWant the same product

Thanks for contacting Target on behalf of our guest *** *** I want to take the time to apologize to our guest for the inconvenience we've caused her while waiting for her piin store orderShopping on Target.com is supposed to be fun and easy but I’m aware that wasn’t her
case. We do our best to fulfill every order and I’m sorry we’ve let her downI completely understand her disappointment after being informed that she has to wait until 01/03/to receive her shipmentAfter reviewing her order details, I confirmed the shipment arrived to the Target store on 12/30/At that time, the guest went to Target and picked up her shipmentI understand this was a lengthy experience for the guest and she’s asking for a full refund for her inconvenience. Since the items were pickwe don’t have the capability to refund her order unless the items are returnedHowever, I realize this experience has been extremely unpleasant, so I sent her an electronic GiftCard to invite her back for a better oneThe eGiftCard will arrive to her email within 24-hours. I realize that I cannot make up for her previous experience, but I hope she continues to shop with us so we can provide her with the great service she deserves. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at
###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and disappointment We work hard to make sure you find the things you're looking for at TargetA number of factors may impact the availability of our merchandise and sometimes sales of a particular item may exceed our expectations, even when our buyers do their best to anticipate guest interestYour comments are very important to us, and I'll be sure to share your frustration with the appropriate team to help us plan the right merchandise for your local Target stores Thanks for writing Sincerely, Nancy The Target team www.target.com

Final Consumer Response /* (2000, 6, 2016/03/21) */
I made a few more calls to Target Guest Services and finally got someone who understood the reason for my call and solved all the issues outlined in this complaint
This can now be closed without further explanation
Thanks

Dear ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number ***. Sincerely, AmyTarget Corporationwww.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience. As you know Target requires a receipt for all exchanges and returnsGift receipts are always appreciatedWithout having the ability to verify proof of purchase we are not able to replace the GiftCard balance I know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they’re providing the best possible service. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of *** ***We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any
merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe reviewed Target’s return policy and once a return has been processed there isn’t a way to re-process the returnAs a
good will gesture sent a small GiftCard As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com