Target Corporation

Thanks for contacting Target on behalf of our guest *** ***I’m sorry to hear that ***’s order for the dresser was canceled.Target GiftCards don’t have a value until they are purchasedSo when an item comes with a free GiftCard Target reduces the value of the qualifying item in order to put
that value on the GiftCardSince the item and GiftCard are shipped separately you may see two charges on your payment methodHowever, they both add up to the value of the qualifying itemIn the case of ***’s order, the discount of $was partially applied to the crib and the rest would’ve been applied to the dresserPromotional GiftCards can only be refunded if both the GiftCard and the qualifying items are returned, which is why our agent informed *** that they couldn’t issue a refundAs a onetime exception I’ve closed the promotional GiftCard and issued a full refund back to ***’s Target REDcardThe new total for the crib that *** received is $***’s original item total for the crib was $(price of crib plus tax minus REDcard discount), a savings of $was applied instead of received the promotional GiftCardAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

As it turns out we aren't able to offer any more information for this situation If you don't see the refund on your account yet, please get in touch with your card issuer so they can look into it As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 6, 2015/10/06) */
Thanks for contacting Target on behalf of our guest***Upon receipt of your contact, I reached our guest to address his concerns
I'm sorry that he was disappointed when the Marvel Avengers Legends Pack was cancelledThe previous
team member was correct when they advised him that the Marvel Collector Pack has been discontinuedThe item is still listed on Target.com however we don't anticipate any more inventory from the manufacture at this timeI am truly sorry for this disappointment
Target strives to provide excellent guest service and I'm sorry he feels this isn't what he received
I will follwith the team member that he spoke with and I will provide coaching to ensure that this doesn't happen again
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Jenna
Target.com Executive Offices
www.target.com
Initial Consumer Rebuttal /* (3000, 8, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The answer is just scripted replyif this item shows up in the next few weeks as "available", and not actually "discontinued" then I was correct from the very beginningthat the site, and inventory system has/had a glitchor bugThis could be confirmed if ANYONE took minutes to call Corporate Buyers or Inventory Management to find outNo one did, or has since this claim has been openedADDITIONALLY - A $Air Conditioner that was purchased has not been delivered due to "backorder" statusWhy have the item available to order then? The site, and service, of this company really needs to improveDon't sell items you don't havedon't waste your customers time and disregard their inquiries when YOUR mistakes cause them time, money and anguish
Final Business Response /* (4000, 10, 2015/10/10) */
I apologize if he felt that my response was scripted, as it was not
Our buyers try their hardest to anticipate the popularity of an item and ensure inventory however this item exceeded what they expectedWhen our fulfillment center started processing his order, they had to cancel it because the item became out of stock and Target won't be replenishing itI know that this has been a frustrating experience for him, and this is not the experience that Target wants him to have
The second order that he referenced is an air conditioning unit that also became out of stockSince Target.com is expecting more to become available, the fulfillment center put his order on a backorder status instead of cancelling itWhen the item does become available, his order will finish processing and his item will ship
At this time I have no further options for the guest and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Jenna
Target.com Executive Offices
www.target.com

Target has contact the card issuer, InComm, and confirmed that the gift cards were sent to the guest’s email addressAs previously stated, Target won’t be issuing a refund for the eBay gift cards that were used without his permissionThe only available option is to work with his local law enforcement officeTarget considers this matter closed as there are no other options for his situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as I have no other choiceif the refund goes well and my correct item shows, and I get the expedited shipping refunded, I will let the issue go.Otherwise I will be back for full refunds

I am rejecting this response because:
It does not solve anything

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsAdvised the guest that there was a pricing error on the item page for the microwave she was attempting to add to her Target.com account cartThe error
has been corrected which is why the item would add to her cartNo price adjustments will be madeAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt seems that the original situation was never truly handled, but it worked itself outI found the same item on Amazon and bought it for my girlfriend who was originally trying to buy it herself with the said gift cardsI then used said gift cards to purchase items for myself from Target.com and have received themEither way, it seems that the simple fact that the Revdex.com got involved helped merit a response from Target at leastThank you so much for your assistance!!! Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Although I appreciate the timely and seemingly genuine response, I wish they could have done this when I called thier customer service line, or even gave me the explanation of why they couldn't instead of making spend more time persuing this matter. I also do not see why they could not just put the dresser back on my order (I still need one for my nursery and they still offer it on thier website) so that I could get the original deal I was supposed to get. However, I am not willing to waste any more time on this. Thank you for your help

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. At this time we have no further resolution for the guest and we consider this matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Amy Target Corporation www.target.com

Thanks for contacting us regarding the issues that our guest *** *** had with the delivery of her dining room sets.I was able to speak to the guest the other day regarding this. I understand that she remains frustrated over the amount of time this has cost her. She is also very
disappointed because the table and chairs were ruined on account of being delivered in her driveway while it was raining. I know she needed the table sets for her children who are away at college and I apologize for her overall poor experience.I’ve verified that the order has been picked up and I’ve issued a full refund in advance of our warehouse receiving the order. The refund was processed on 10/13/in the amount of $602.06; she should see the credit back to her Visa within 10-days.At this time, we will not write a letter to FedEx to authorize her to open a claim with them for additional expenses. The guest has been refunded in full and we consider this matter closed.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how frustrated she must’ve been when the Chrome Cologne was taken out of her cart while she was checking out and submitting her order. I have followed up with the team members that she spoke with to provide
coaching and ensure that they’re giving accurate information as well as following best practices Having items in the cart doesn’t reserve the item or hold the item for the guestSince inventory and promotions are always changing, we’re unable to guarantee inventory until the item starts the shipping processYou can read more information regarding this process here. I understand the disappointment that this has cause but unfortunately I’m unable to send her two ounce bottles at no costIf she places an order for two bottles of ounces of Chrome cologne, I’d be more than happy to give her 20% off of both As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 7, 2015/12/14) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest on the phone to address their concernsWe have sent reimburse to our guest
At this time we have no
further resolution for the guest and we consider this matter closed
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Nancy
The Target Team
www.target.com

Thanks for contacting Target on behalf of our guest *** *** and his issue with a delayed delivery date for his futon.I spoke with Mr*** at length on the phone and apologized for his frustration with the delay in the shippingI explained that the missed delivery date is due to an error
on our website listing the item as being shipped by standard carriers, and not with the large shipment company that it should beI’ve submitted for this to be corrected and thank him for bringing this issue to our attention.I’ve also been able to work with our LTL carrier and have confirmed that they are delivering his order on 06/08/I’ve confirmed that *** is aware of the updated delivery date and time as I know it was important for him to be there for the delivery.I completely understand his frustration and disappointment in receiving the order past the original date of delivery sent to himI understand that he needed it for family that was visiting and it wasn’t there for them to enjoyI’m unable to take back the experience he has had, but I’ve sent him an electronic Target GiftCard to invite him back for a better oneI’ve also provided him with my contact number should any additional issues with this order arise.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***. I’m sorry to hear that our guest had such a difficult time getting her order fulfilledI can only imagine her frustration after being informed the item wasn’t available at the store of her choice. After researching her
order concerns, I confirmed a 2nd order was placed on 04/12/When the new order was placed, we honored her request and shipped her order with express shipping, free of chargeIn addition, our guest was also emailed a $eGiftCard for the poor experience. As of today 04/17/2017, I confirmed the new order was successfully delivered to her on 04/13/I recognize this experience hasn’t been pleasant and I appreciate the time our guest has taken to share her concerns. I’m aware that we’re unable to take back her previous experience but I hope she’ll give us another chance to provide her with the service she deserves. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because:It was not the umbrella it was the shakesAnd I never used the gift cardI attempted to make a purchase and the online system declined itIf the gift card was used it is because Target's egift card system is not secure order #103186704226placed on 6/12/2016hi lee,We wanted to let you know that we're working on your order right nowIf you have questions about your order, call 1-800-591-or visit yourorder details page.order detailsarriving6/17Ships to the below mailing address:ADCentral Parkway S216San Antonio,TX78232Orgain Vegan Sweet Vanilla Bean Nutritional Shake - CountQty:2$59.98$ea

Initial Business Response /* (1000, 7, 2016/02/22) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concernsThe guest was upset that he went to our stores two days after noticing in our
weekly ad we had the Rose Gold Apple watch on saleUnfortunately the watch was no longer availableGuest asked for a rain check so that when they came in again he could get the watch for the sale price of $The stores were unable to give rain checks for this particular saleWe advised the guest that the ad did state that the "Quantities were limited; no rain checks"Again, we apologized to him that he was not able to purchase the watch as the stores had already sold out
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***

Thanks for contacting Target on behalf of our guest *** ***. I’m sorry to hear about the disappointment we’ve caused her after being informed that her delayed shipment was cancelledAt that point of time, she contacted us right away to express her concerns and see what options were
available to her, since she still preferred to take advantage of the 30% promotionDuring this call she found out the promotion was now 15% off oppose to 30% offAs a result, she was offered an electronic GiftCard to help cover the difference in priceColby, declined this offer and requested to have the item price adjusted by 30% before submitting the order. She was informed that her request couldn’t be granted since systemically we cannot modify orders during checkoutWhen placing orders on Target.com we don’t have the capability to modify any payment details, until the order is actually placedSince we don’t charge our guests until the item(s) ships, she would’ve only been charged the original amount she expected to pay for her original order. I know this entire experience has been disappointing, especially, since the service she received from our online team was unpleasantOur team members are empowered to assist our guests to the best of their ability and it saddens me to hear that wasn’t her caseAt this point, we’re unable to honor the promotion since the bike is no longer available for purchase due to lack of inventoryColby’s concerns and feedback has been shared with our senior leadership teams to ensure that our team members are providing the best possible service and know how to handle situations like her in the future. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Final Consumer Response /* (2000, 6, 2015/11/06) */
After several more messages, we were able to resolve this issueThank you for your help

Initial Business Response /* (1000, 10, 2015/10/22) */
Thanks for contacting Target on behalf of our guest *** ***
Upon receipt of your contact, we reached our guest to address their concernsI understand that our weekly ad priced the Nathan Drake Uncharted PSBundle at $This
price listed was a typographical errorThis type of error is excluded from our price matching policy, therefore this price will not be honoredPlease accept my apology for the frustration and inconvenience
For more information on our price matching policy, please visit: https://corporate.target.com/about/shopping-experience/shop-with-confidence#q
Also, the team member behavior that you mentioned is not a part of our guest services philosophyEven when we cannot offer our guests the resolution they are requesting, we still expect our team members to conduct themselves in a friendly and professional mannerI will be sharing these details with our Sugarcreek Township Target Store Leadership Team for further review and action
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***