Target Corporation

I am rejecting this response because:It was not the umbrella it was the shakesAnd I never used the gift cardI attempted to make a purchase and the online system declined itIf the gift card was used it is because Target's egift card system is not secure order #103186704226placed on 6/12/2016hi lee,We wanted to let you know that we're working on your order right nowIf you have questions about your order, call 1-800-591-or visit yourorder details page.order detailsarriving6/17Ships to the below mailing address:ADCentral Parkway S216San Antonio,TX78232Orgain Vegan Sweet Vanilla Bean Nutritional Shake - CountQty:2$59.98$ea

Initial Business Response /* (1000, 7, 2016/02/22) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concernsThe guest was upset that he went to our stores two days after noticing in our
weekly ad we had the Rose Gold Apple watch on saleUnfortunately the watch was no longer availableGuest asked for a rain check so that when they came in again he could get the watch for the sale price of $The stores were unable to give rain checks for this particular saleWe advised the guest that the ad did state that the "Quantities were limited; no rain checks"Again, we apologized to him that he was not able to purchase the watch as the stores had already sold out
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***

Thanks so much for reaching out on behalf of *** *** I can only imagine how upsetting it must’ve been when her orders were cancelling with no clear explanation. Her Target.com account is now enabled and will process orders like normalOur Order Verification Team was
able to refresh her account and take off a hold that was preventing her orders from being accepted I appreciate her loyalty to Target and her REDcard, so I sent her a $Target eGiftCard to use on her next Target.com order As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 6, 2015/08/01) */
Thanks for contacting Target on behalf of our guest *** Upon receipt of your contact, I reached our guest to address his/her concerns
The promotion for "save 10% on Made to Matter items using Store Pickup buy get free on select
Seventh Generation items" was a very popular promotion and the items associated with the promotion sold out quicklyOur buyers do their best to make sure we have the merchandise our guests want online and in our Target storesSometimes it's difficult to forecast the popularity of a promotion; this can affect the inventory on our shelves
Although the Chandler Target store confirmed they had stock of the 7th Generation Ultra Power Plus Laundry Detergent our website may not have updated to show we had inventory for "buy online pickup in store orders"; I'm sorry
I'd like to honor the promotionI have a couple options for the guestThey can place the order and respond to this email with the digit order number and I'll apply the discountsThe second option is to call me on Monday 08/03/and I can assist in placing the order
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 8, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I discussed with Target Exec office about this response, I cannot make online order so I had to come to store on 7/last Wed to purchase the laundry bottlesSo I attached my receipt with the email to Target Exec officeBut they refused to honor the promotion of my purchase because they said, 'target online and target store is different systemThough my promotion is 'make an online purchase but pick up in store'They cannot adjust my orderI replied: I spent over hours contacting Target customer services for times plus claiming in Revdex.comBut at the end, nothing can be done? Then Target replied 'Target is not going to reimburse any time!!!
Final Business Response /* (4000, 10, 2015/08/04) */
Thanks for contacting Target on behalf of our guest *** Upon receipt of your contact, I reached our guest to address his/her concernsThe guest is requesting an online promotion be honored for an in-store purchaseI explained to the guest that if she placed a new order online for the products in her cancelled order I'd honor the promotionThe guest decided to place the order in-storeI explained that the promotion is online onlyNo further resolution for this guest unless she places the order online and then I will honor the discount as I originally stated in my initial emailAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Hello, Thanks for contacting Target on behalf of our guest *** *** I understand *** was waiting for a resolution for her recent orderI’m sorry to hear she didn’t receive her recent packagesI show three packages were shipped and scheduled to arrive by 4/27/When ***
called on 4/27/2018, we advised her that we would need to wait an additional days to ensure the packages were lost or stolen*** was contacted on 4/30/and sent a refund in the form of a new Target eGiftCardI see this GiftCard has been redeemed, so I’m happy to see *** was able to use her refundDue to the history of orders failing to deliver to ***’s address, we have invited her to shop exclusively in our stores for all future orders. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, AmyTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***. I’m sorry to hear that our guest had such a difficult time getting her order fulfilledI can only imagine her frustration after being informed the item wasn’t available at the store of her choice. After researching her
order concerns, I confirmed a 2nd order was placed on 04/12/When the new order was placed, we honored her request and shipped her order with express shipping, free of chargeIn addition, our guest was also emailed a $eGiftCard for the poor experience. As of today 04/17/2017, I confirmed the new order was successfully delivered to her on 04/13/I recognize this experience hasn’t been pleasant and I appreciate the time our guest has taken to share her concerns. I’m aware that we’re unable to take back her previous experience but I hope she’ll give us another chance to provide her with the service she deserves. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt seems that the original situation was never truly handled, but it worked itself outI found the same item on Amazon and bought it for my girlfriend who was originally trying to buy it herself with the said gift cardsI then used said gift cards to purchase items for myself from Target.com and have received themEither way, it seems that the simple fact that the Revdex.com got involved helped merit a response from Target at leastThank you so much for your assistance!!! Sincerely,*** ***

We thank our guest *** *** for her additional feedback As it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 7, 2015/12/15) */
Thanks for contacting Target on behalf of our guest ***
I'm sorry to hear of the guest's experience of receiving a damaged TV
I see that the guest reached out directly to our Target.com Guest Services team on 12/2/and a new
order was placed and a price adjustment was made to match the price paid for the original orderIn addition, the guest received GiftCards because of the inconvenience
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 9, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After spending days and over hours on the phone with customer service to get our TV at the price that we purchased it- because Target did not want to give us the TV at the price that we purchased it, which with each phone call made we had to BEG for someone to help us and not hang up on usNot to mention the agitation and frustration that we had to go through with each phone call made with a minimum wait of min to get a hold of a basic level rep, following up with Target with an additional 3-hours throughout the week and dealing with an incompetent freight company which on the first time it held our package for days because they did not want to make the delivery of the broken tv and the second time it was to be delivered we had to demand for them to deliver with in the promised timeI think Target has fallen SHORT from its gift cards totaling We still believe that Target can come up with something better than that!

Thanks for contacting Target on behalf of our guest *** ***. I completely emphasize with the amount of disappointment he felt after cancelling an item that was meant as a special giftBeing informed that his order was cancelled without proper reasoning is a poor online experience that none
of our guests should have to encounter. After reviewing his order details, I confirmed that his order was cancelled due to a payment failureBasically, when placing a pre-order, Target sends an authorization hold request to the card issuerAutomatic authorization renewal attempts will happen every days for Target REDcard, Visa and American Express, every days for Discover and every days for MasterCard and PayPalIf at any point during the pre-order process an authorization-hold request fails, Target automatically cancels the order since our guests isn’t charged for the order until the item ships. I understand how much he was looking forward to receiving this exclusive item and I’m so sorry for any disappointment this experience has causedInformation on pre-orders and authorization holds can be found in the Help section of Target.com or click hereDue to systematic limitations, once an order has been cancelled we don’t have the capability to reinstate the cancelled order. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because:
I do appreciate the apology but this has not resolved the issue at allI was unable to receive the sale price, I was unable to get the Buy Get promotion, and the LOD who was rude has had no disciplinary actionTaken against himSo I wouldn't consider this resolved, especially now that I've had to invest time into getting something done that should have been done in store

Thanks for contacting Target on behalf of our guest *** *** After contacting the shipping carrier, they advised me that there was a delay with the deliveryDuring that delay, the package was refused during shipping so they stopped shipping the five chairs Since I was able to
confirm that the chairs are being refused, I went ahead and refunded herHer refund of $1,should be posted back to her MasterCard within 7-business days As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thank you for contacting us on behalf of our guest *** ***. I apologize that *** received the wrong size face washThe item has the incorrect size displayed in the item title but the correct size in the item details on the siteThis issue has been reported to our technical teams
to be correctedThe actual size of the item is ouncesIt can take over two weeks for the site to be updated with the correct information. *** has a replacement being shipped at this time, they will receive the ounce bottle againWe have refunded the guest for both bottles they have/will receive, they do not need to return them. I have sent the guests experience and feedback to our internal teams to look into and put into considerationWe will also be following up with the team members the guest spoke with and will provide coaching to prevent another situation like this from occurring again. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Kami Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of *** ***We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any
merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsThe Carson Store Asset Protection team confirmed the cashier didn’t report any items left and the video showed items scanned
and Ms*** husband bagged each item after scanning, nothing missedThe log recording items turned in after being found in carts or left in the store also didn’t have items listedAs a onetime good will gesture we have sent a Giftcard which will arrive in 7-days As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsThe Our Generation Ice Cream Truck was never advertised on saleThere was a pricing error and Ms*** was able to purchase
one of the toy trucks at the error price however per Target’s price match policy Pricing or typographical errors are not honored As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Their response and action was the Customer Care at its bestThey called me, apologized, and assured me it would never happen again as well as told me that they will take corrective action.Thank you

I am rejecting this response because:
Target refused to match the price at the time of purchaseThere are gift cards because they originally wouldn't even match the price confirmed by them after waiting on Target customer serviceStandard responses are don't read any of case/complaint, apologize, inset company jargon, maybe respond to part of complaintOn that note, this was not a holiday dealI don't feel like a guest

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. As previously communicated the Nintendo NES classic is in high demand and there are limited quantitiesPer Target policy limited quantity and high demand items can’t be put on holdWe continue to replenish this item as it becomes available to us. At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

In looking at the attached receipt, the total showing was for $which included three boxes of diapers. The total charged on order ***was $56.70; the difference in the amount is due to being charged for two boxes of diapers and not for three as showing on the attached order acknowledgement. The amount of discount showing on the attached order acknowledgement is for the 5% REDcard discount and does not show a discount of 30% for a qualifying purchase.I’ve resent the $eGiftCard to the email address used on the order which is different from the one on this Revdex.com case.I understand that this has been a frustrating experience for him and I do apologize for that. At this time, I will not be able to apply any additional discounts to this order. Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####