Target Corporation

Initial Business Response /* (1000, 5, 2015/12/21) */
Thanks for contacting Target on behalf of our guest ***
The sale that the guest referenced on November 30th was for Cyber Monday onlyThe 15% discount was not valid on previous order nor do we allow prices matches from
Thanksgiving Day through the Monday after Thanksgiving which is Cyber Monday
This is stated in our price match policy exclusions located here under the 'Guidelines and limitations'
I am sorry but due to the above information, I am unable to extend the promotion to the guest
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Jenna
Target.com Executive Offices
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This fine print of the policy is not stated clearlyI feel Target is acting in bad faith by failing to be transparent with its policies

Dear ***, Thanks for contacting Target on behalf of our guest J*** *** Upon receipt of your contact, we reached our guest to address their concernsThe Samsung Galaxy Sminis that Mr*** wished to trade were not available in our trade in catalog and per our trade in
policy the phones offered for trade must be in our catalogThe store was unable to process a trade for Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800-440-and reference case number Sincerely, Amy Target Corporation www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsBecause the TV was a Black Friday special purchase with limited quantities we aren’t able to provide a rain checkWe understand
Ms***’ disappointment and the TV has been returned for a full refund As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11496206, and find that this resolution is satisfactory to me

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. At this time we have no further resolution for the guest and we consider this matter closed.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely,SonzarayThe Target teamwww.target.com

Initial Business Response /* (1000, 5, 2015/12/12) */
Revdex.com contact:
Thanks for contacting Target on behalf of our guest ***
I'm sorry to hear the guest did not receive her promotional gift cards for two of her ordersIf a promotional gift card is unable to be delivered to the
guest's email or mobile phone number, the total of that GiftCard is deducted from the order's totalThe guest should see that price adjustment reflected in the order's final billing
In regards to the third order that was shipped to the incorrect address, I have refunded for the orderShe should see the refund post to the original payment method within 3-business daysIf she has any additional questions about her refund after business days, please instruct the guest to reach out to her financial institution
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11641466, and find that this resolution is satisfactory to me

I am rejecting this response because: Hello, Yes they did offer the gift card ( that was in NO way associated with that order) and the back on a gift cardat the time, they were running a special on the chairit was normally and on sale for They also had a stackable promotion for % off using the " BABY10" code on all baby purchases They are NOT taking into consideration that because they sent the wrong chair, they are no longer allowing me to participate in that "special"price. If I returned it and used the gift cards they provided, they are not assisting me with getting the chair at the price I agreed upsonI would have to use the gift cards than I loose out on that special price and I am pretty much did not get the 10% off or 15% off as I agreed to in the original purchase. I am happy to purchase a chair that is and then Target offer the same promotion they had going on when I made the purchasethe chair will be then I can get the 10% offit does not make sense that they are saying they have assisted me with giving me gift cardsIf I go back and purchase the chair at and use my gift cards, I will not be able to use the "registry completion" making my purchase even moreI would ask that you push them to honor the SAME deal with another chair at the same price

Thanks so much for contacting Target on behalf of *** *** I understand why she’d be frustrated after receiving the wrong quantities of the Decorative Metal Balls. Like the previous team member advised her, I’m unable to replace an order that has already been replacedI understand
that she still hasn’t received her desired quantity and needed these by Thanksgiving, however, if she were to reorder a new set, she would receive them after ThanksgivingSince replacing nor reordering them is an option, I went ahead and refunded her in the amount of the missing quantity in the amount that she ordered them at *** should receive a refund in the amount of $back to her Visa Card in the next 7-business days As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***. I want to take the time to apologize to *** for the inconvenience we've caused her while picking up her shipmentShopping on Target.com is supposed to be fun and easy but I’m aware that wasn’t her case. After reviewing
our guest email communication, I confirmed the pickup confirmation email was only regarding the Bath Towel, which was purchased on same orderThis would explain why the two pairs of Boy Shorts weren’t ready when the guest arrived at the storeWe do our best to fulfill every order and I’m sorry we’ve let her downMs*** has every right to be disappointed after being told that she has to wait until 1/11/to receive a refund for items that she expected to be ready on 12/31/2016. When a guest enter their payment information during checkout, we may submit an authorization hold on the payment methodIn her case, we wouldn’t charge her card unless the items were picked upSince both pairs of the Boy Shorts weren’t available at the time of pick-up, these items were cancelled from her orderAt this time, Target online processing system is completely different from our in store processing systemThis is why the store didn’t have the capability to apply her online payment to her in store purchase. Cancelling of an item automatically sends a request to the card issuer to remove any authorization holdsThe length of processing time varies depending on the card issuerWith that being said, a refund cannot be provided since we never received any payment from her bank for the Boy ShortsMs*** was charged a total of $for the Bath Towel that she picked up during her store visitI recognized this entire experience has been unpleasant and I cannot apologize enough for her disappointment. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because:
I do not feel comfortable with the solutionI requested to speak with a supervisor because the associate assigned to the case stated that target sent me the sheet set "basically free of charge" because it was lostDespite UPS admitting they dropped the sheets off at a different address and were unable to retrieve the package from the neighborI was also uncomfortable with her lecture in regards to the difference between a duvet and comforter setI did not need her to break down the difference or think it was appropriate for her to do soI did not request for a refund of $I simply requested the difference if I would have purchased the comforter set vs the duvet back in OctoberThe difference with the 15% coupon I used back in October would have a difference of $That is what I am requestingThe comforter set with the 15% discount and the duvet set was a $price difference. Yes I did return the duvet, I spoke with a manager who override the returnThe issue was not the day return policy but the fact that on the actual packaging the set states a different size that isn't queenOnce I explained the situation I returned the duvet and purchased the comforter set on my ownAs requested I am asking to speak to a supervisor above the representative that I have been dealing withI find her extremely rude, abrasive and underminingI do not feel as though it was necessary to lecture me about duvet or to imply that I received anything for free from targetUnder no circumstances should a customer should feel ashamed for coming to a retailer to let them know a package was misdeliveredI simply requested the price difference between the twoWhich is $if you used the 15% coupon on both the duvet and comforter set for the prices they were back in OctoberI am not asking for a handoutI am simply asking for the rightful adjustmentAnd I do not appreciate being told that I am not allowed to speak to a supervisor as if she is the sole person that handles Revdex.com complaintsIf I am uncomfortable speaking with an associate it should be my right to speak to someone else

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsI reviewed the guest’s summary for order number *** and show that a portion of the order was cancelledI show an invoice for $for payment
from a Visa accountThe remainder of that order was cancelled and the guest wasn’t chargedA Target eGiftCard was issued on 7/21/and redeemed on that same day; order number *** for the Threshold Dinner SetThe total of that order was $I requested a $Target eGiftCard for the shipping cost and the 30% discount he was promisedAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:
Target reply implies I'm misunderstanding their promotion.I should never be charged for something advertised as free"free" and "charge" are opposite in that case.In absolutely no way I accept to be charged for the gift cardsThey were free with the purchaseI don't need to give any reason, but I'llOne reason is just the principle of mishandling the advertisement, a free item should never be chargedThe other reason is that it means my credit card will not cover the full charged price if I ever have problems (extended warranty), because the item price was charged less than advertised.To make things worse, I received the coffee maker Saturday, opened, the seal was broken written "void"Clearly a returned itemI contacted Target chat, and maybe because of this Revdex.com complaint they said I have to speak with some "specialized team".Sometimes I feel Target is not here to serve customers, but we are serving them.Horrible experience.This is the last opportunity to fix this situation, feel free to send a prepaid label for a FULL COMPLETE refund INCLUDING the gift cards that were chargedThis is a courtesy, more than I'm supposed to do, because I'll have to take this big coffee maker back to UPSOtherwise I'll contact my card and request a full cancellation of the charges explaining everything, that I did not receive my items as ordered and was billed for items advertised as freeI'll also contact Department of Consumer Affairs and the media to notify Target is charging for advertised free items, and delivering previously opened products.I did not agree to be charged for the gift cards but instead receive them free with the purchase of the coffee maker, and I purchased a brand new coffee maker, not an opened boxWhat I received was the opposite of what I ordered: an opened coffee maker, and I was effectively charged for the gift cards

Hello ***, Thanks for contacting Target on behalf of our guest, *** ***Upon receipt of your contact, our Guest Reporting center has reached out to guest with confirmation of a check for the quote of a day car rentalAs always, we appreciate the assistance you provide us with our
guestsIf you have further questions, feel free to contact Target at ###-###-#### with reference number ***.Sincerely, NancyGuest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest *** *** I’m very sorry to hear that her Target Master Card gift card wasn’t activated correctly and she hasn’t been able to use itI can only imagine how frustrated she must’ve been so I appreciate the time taken to bring this to
my attention In order to research this further I need a little more information. Can you please provide the receipt for the purchase, the case or reference number received from the Target Master Card Gift Card team, and a good time to discuss this over the phone? We may have to conference in the Master Card team As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Jackie GiftCard Operations Case Number ***

Thanks for contacting Target on behalf of our guest *** *** I’m very sorry to hear that she received a larger but different window AC unitTarget strives to get the correct item to our guests as quickly as possible, clearly this wasn’t the case After reviewing her order I
see that the item listed on Target.com is the item that was ordered, not a different one as the previous team member suggestedIf a wrong item is received, Target has the ability to send out a replacement at no additional cost, so I apologize this wasn’t offered to herI’ll certainly follow up with that team member and provide coaching to ensure they’re following the correct policies and procedures UPS picked up the wrong window unit and it was received at our return center yesterdayA refund was issued back to her Target REDcard and a new Target eGiftCard was issued, since the guest used both payment methods In order for an item to be shipped, Target needs to receive payment for the orderAs a result I’m unable to send a replacement to her at no costIf she’d still like the AC unit she’ll need to place a new orderIt has been incredibly hot and humid recently so I’d be happy to waive the cost of expedited shipping for herDue to system limitations I don’t have a way to issue the credit prior to an order being submittedOnce the order has been placed I’ll simply need the order number to issue the credit back to her As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I'm sorry to hear about the disappointment we’ve caused him after waiting patiently for his delayed shipmentWhile reviewing his order details, I confirmed the Avengers was cancelled because we no longer had the inventory to
fulfill the orderAs of result, the item was placed on “backorder”When this happens we work closely with the vendors to get more inventory within a timely fashionSince the inventory never arrived within the promised timeframe, our system automatically cancelled the order. I realize the cancellation of the order wasn’t his fault and it's understandable that he’s asking us to send him the item that he’s been waiting forSince we no longer offer this particular item what he’s requesting isn’t possible. Target’s acknowledgment of an order means that an order request has been receivedIt does not mean that an order has been accepted, shipped, or that the price availability of an item has been confirmedWhen an order is submitted, the order acknowledgment email is sent to inform our guests that we’ve successfully received their order request but it was not a confirmation or a guarantee. We honestly value the feedback that Robert has providedIt’s information like this that helps Target identify opportunities to improveI recognize this entire experience has been disappointing and frustrating and I’m sorry that we’re unable to provide him with the resolution he’s looking for. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Initial Business Response /* (1000, 5, 2015/12/10) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, we reached our guest to address their concerns
I advised the guest that It isn't ever Target's intent to provide subpar guest service over the
phone or in our storesI've requested a $Target eGiftCard to invite her back for a better experience
The Parrot Rolling Spider Drone White is currently available on Target.com if she'd like to place a new orderI'm unable to honor the Black Friday or Cyber Monday sales prices for any of the items you ordered during those promotions; they were one day sales and the promotional prices for those items are no longer available
I advised the guest that she can view whether an item is deliverable to a P.O Box on all of our item pagesIf she scrolls down to the overview section and clicks the "shipping & returns" tab the information becomes viewable directly beneath the tabI apologized for the items she ordered not being deliverable to her physical address
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Included you will find our response to Mr***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-####
and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any disappointment. Target requires a valid receipt when making a returnOf course, we know that things happen and that isn’t always possible and for that reason we do offer receipt look up at the guest service deskI’m sorry to hear the store was unable to accept the photo of your receipt and for the accusation made by the team member at Guest ServicesI have shared your concerns with the Store Team Leader. The amount of the refund offered to you was based on the $Target GiftCard that was provided to you as a promotional offerThat $GiftCard which you still have would have reduced the refund amountIf you returned the GiftCard then the amount offered for the return would have been the full $ I have sent you a Target eGiftCard as a goodwill gesture and invitation back for a better experiencePlease look for that to arrive within the next 1-days. Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. Sincerely, AmyTarget Corporation www.target.com

I am rejecting this response because:
Firstly, as I stated in my original complaint, trying to connect with Target via chat and phone results in severe misunderstandings and language barriers that generate no progress towards a solutionPerhaps, the entire setup is purposeful as to sway customers away from expressing concerns or complaints and to make them feel as though they're butting against a brick wall. Secondly, plus-size outerwear was entirely excluded from the promotion, less two itemsI actually took screenshots of how Misses outerwear was discounted across-the-board, whereas the exact same styles of Women's Plus (especially what I ordered) were notThis wasn't a matter of what I ordered not being discounted; it was a matter of next to nothing in plus-sizes having the discount appliedYour customer service representative manually applied the discount, not as a one-time exception, but because she, like I, was utterly shocked at how plus-size outerwear was almost entirely excluded, less two items, even though the exact same styles were discounted in MissesWould you like to provide commentary on the screenshots I have uploaded? Thirdly, regardless of the fact that I had to exchange the coat in-store because online customer service failed to offer assistance, yet somehow managed to reach out to every other Target guest with the exact same concern posting on Facebook, the entire ordeal and the current problem with the coat's poor construction isn't an in-store matterNone of this should be directed to a physical store, whatsoever, for a mere lack of relevancy and solution options. Lastly, please stop insulting my intelligenceI may be in possession of one, but it doesn't take a graduate degree to recognize falsehoods and passive admissions of guilt under the guise of skillfully crafted corporate responsesYou've made no attempt, whatsoever, to humanize your corporation and try to amicably resolve any aspect of this ordealInstead, you've somehow managed to victimize the corporation while constructing me as a villainous customer demanding extra discounting on merchandise that should have been discounted to begin with, especially per the screenshots. Nothing you've said addresses my questions and concerns regarding how customer service normally handles merchandise that arrives in poor condition or what can be done to address the faulty construction of the coat besides having to return it (the coat is no longer available for shipping or exchanging in-store)