Target Corporation

Thanks for contacting Target.com on behalf of our guest *** ***. I can only imagine the disappointment she felt when she realized the wrong address was entered on her order. I understand that she called for help an hour after the order was placed, and was upset that she wasn’t able
to modify the address or cancel her order. I sincerely apologize for the frustration this experience has caused her. Once an order is placed, it starts to process almost immediately. There is typically only a minute window of time after an order is placed that our team members are able to modify it. I see that one of our team members followed through on their suggestion to watch the order and try to intercept it. Unfortunately, the order was sent in a manner that UPS was not able to modify the order on their endI did speak with *** about her experience the other day. As a onetime courtesy, I processed a refund for her order. I also offered to match the prices on a new order. I understand that she remains upset because she wanted additional compensation or to have a new order with free expedited shipping. At this time, she has been provided a refund and two courtesy GiftCards to invite her back for a better experience that total $57.48. I’m unable to provide any additional compensation for this matterI would like to thank her for sharing her comments and suggestions on improvement with me. I will definitely share them and her experience with our Senior Leadership Team so that we can continue to improve our guest experiencesAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***.On 12/23, Mr*** provided us with a copy of the Order Confirmation Summary that he received from Target.comThe links in the email clearly show that the product Mr*** ordered is model D60-D3, although in the product is incorrectly titled in the email as E60-C3. This email carbon copy was provided to us directly from Mr***, and contains the following link to the product he ordered: www.target.com/p/vizio-d-series-60-class-full-array-led-smart-tv-black-d60-d3/-/...⇄ model number is included in the link and shows as D60-D3.Per Mr***’s Revdex.com complaint, he did not reach out to let Target know about the mislabeling of the item in his email until 1/Because the Order Summary arrived to Mr*** at the time of his order, and far prior to the date he reached out to confirm the model of the product, I’m happy to say that Mr*** received the correct model D60-Dthat he ordered.As it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address her concerns The item, Pepsi Max that the guest was looking for is stocked by a Pepsi Vendor and typically not raincheck due to the
frequency of visits by the vendorThey restock the product throughout the week As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Terry The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent shopping experienceI know it’s disappointing not finding what you are looking for at TargetPlease accept my sincere apology for any frustration and inconvenience you experienced Our Buyers do their best to have enough product available for the sales in our weekly circularSometimes products sell faster than we anticipate, even when our Buyers and vendors to their best to anticipate the demandSoda happens to be a product that manufacturers do not ship to our distribution centersRather, the manufacturers deliver it directly to our storesBecause our vendors are delivering the product to our stores, they check the inventory frequently I’ve checked the inventory for the Pepsi Max for the stores in your area, specifically the Gainesville FL store and they are in stockThe sale is in effect for the remainder of this week, through Saturday, *** 18, 2016. As I mentioned in our conversation, I have mailed you a GiftCard to use towards your next purchase of soda, if you are not able to get back to the store this week for the sale If you have further questions or concerns please call us at ###-###-#### and reference case number *** We appreciated the time you have taken to share your experience with usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide you with the great guest service you deserve Sincerely, Terry The Target team www.target.com

When I called UPS on September 5th they advised me that they had no tracking information available and offered to start an internal investigation for a lost packageUpon looking up tracking information today, they were able to locate her package and have the socks delivered on September 7th so her package has been recovered and delivered The team member that she chatted with previously noted that the system didn’t give him the option to cancel her order but to only request for a cancellation which again, isn’t a guaranteed processOur teams are currently engaged in working on a more convenient process for making changes to an order before and during the shipping processIn the meantime, our team members try their best to work around the limitations so I apologize they were unable to cancel her order or change the shipping method As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** I completely understand how frustrated and anxious Ms*** has felt since she first attempted to reach out to us regarding a missing and unfulfilled orderShe has had great difficulty coming to an understanding and solution with
our previous Target Team Members, and I’m sincerely sorry for everything that she’s been through Ms*** connected with me today over the phone and I confirmed with her that due to a rare technical error, her order never moved into a physically created statusBecause Target doesn’t charge guests until orders ship, I’m happy to say that Ms*** was never chargedAny holds associated with this order will have fallen off her methods of paymentBecause Ms*** used a Target GiftCard as a partial form of payment and discarded it after use, I have sent her both a replacement GiftCard for $as well as an additional $in GiftCards as a goodwill gesture for all of her troubles I’m sorry that it took so long to get this issue resolved for Ms***, but I’m so glad she gave me the opportunity to take away such valuable feedback and make this situation right for her As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how disappointing it was when the recipient of the watch received it damagedI’m unable to refund the guest until the watch is returnedIf they’d like to return it by mail, they’ll be refunded when the
return center receives the watchThey can also bring the watch to their local Target store for a return or exchangeIf they want to return it to their local Target store for a faster return or exchange, here is a list of the three closest Target stores based on the recipients shipping address:Irvine Target miles away*** *** *** Irvine, CA ###-###-####Tustin Target miles away*** *** *** Tustin, CA ###-###-#### Santa Ana Target miles away*** * *** ** Santa Ana, CA ###-###-####I was able to pull up the packing slip that was shipped with the watch and it did include the gift note along with who the package was fromTowards the bottom right below the detailed list of the purchased items, they’ll notice the gift noteTowards the top of the slip, ***’s name was listed under the ‘BILL TO’For privacy reasons, we didn’t list the billing address however it did show ‘*** ***’. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe are working with *** to replace her Nespresso MachineIn addition, we have sent a Target eGiftCard as a goodwill
gesture and reported her floor damage to our Guest Reporting CenterThey will follow up directly with her. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Initial Business Response /* (1000, 7, 2015/12/18) */
Dear ***,
Thanks for contacting Target on behalf of our guest *** ***
Included you will find our response to Mr.***
As always, we appreciate the assistance you provide us with our guestsIf you have further questions,
feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Amy
The Target Team
www.target.com
Dear ***,
Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience
We know the importance of having well-trained team members, and I know it can be frustrating if you receive inconsistent information about our merchandiseWe take your comments seriously, and I've shared your feedback with our Cityview and Lake Worth Store Leadership teams for further reviewThey'll look into your experience and follow up with their team members and provide coaching to help prevent this behavior from happening againAlthough we can't share the outcome of these conversations for confidentiality reasons, we appreciate the time you've taken to share your experience, which helps make shopping at our stores better for every guest
I know this has been a frustrating experience for youWhile I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they're providing the best possible service
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours
Sincerely,
Amy
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 9, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Target's reply contains only one sentence regarding my complaintThey simply state they are not honoring the promotion I was tricked byTherefore, their response is unsatisfactoryThe only acceptible response is for Target to honor their Black Friday ad

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe reviewed ***’s recent shopping experience using coupons and if coupon isn’t scanning the store will decline the
couponWe’ve shared ***’s comments concerning team member behavior and consistency with the Highland Store Leadership team for further review and follow upAs a one-time exception sent a good will gesture GiftCard As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concerns We reviewed Target’s price match policy and how clearance items are not eligiblePrice match requests require the original
receipt or packing slip for price adjustments after purchaseAs a one-time good will gesture sent a Giftcard. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, NancyThe Target Teamwww.target.com

Initial Business Response /* (1000, 5, 2016/03/02) */
Hello,
Thanks for contacting Target on behalf of our guest ***
Included you will find our response to Ms***
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel
free to contact Target at (800)*** and reference case number ***
Sincerely,
Danyelle
The Target Team
www.target.com
Dear ***,
Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience
I understand that you attempted to purchase the Motorola MBP36S Baby Monitor at our Rockaway Target storeBecause this item was out of stock, you traveled to our Riverdale Target store, only to find that the item was priced significantly higher
The difference in price between the two stores is due to the item being marked down to clearance at our Rockaway Target storeAn item may be discontinued at one Target store, but still be available at full price at other Target storesThere are many factors that determine this type of decision such as product sales and marketing decisions
Unfortunately, items that are on clearance cannot be price matched, and Target stores do not price match other Target storesMore information on Target price matching policy can be found by following the link below:
https://corporate.target.com/about/shopping-experience/shop-with-confidence#q
While I am unable to offer you the resolution you are looking for, we do take feedback like yours very seriouslyI will be creating a report of this matter to be shared with our Store Operations Team for further review
Thank you again for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve
Sincerely,
Danyelle
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Target should have a sense of uniformity when it comes to their pricingThis is not fairI mean even some Targets in Arizona have this monitor for $This grand disparity in pricing is going to cause me to not shop at TargetThis issue is not one that I have to deal with at Walmart

Dear ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number ***. Sincerely, AmyTarget Corporationwww.target.com Dear *** Thanks for contacting Target through the Revdex.com regarding the sheets that you purchased at TargetPlease accept my sincere apology for any disappointment. Unfortunately upon review of our information we are unable to locate a claims submission for youIf you are able to provide a picture of the VN number, located inside the sheets on the sewn in tag or a receipt for the purchase we would be happy to take another look I know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Initial Business Response /* (1000, 5, 2015/12/12) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of their contact, I reached out to the guest to address their concerns
Please accept my sincere apology for any frustration and inconvenience the guest
experienced when they attempted to exchange their damaged item
Our system limits us to one replacement order per initial orderIf the replacement order is damaged, we are only able to create a return and refund for the itemIf an item is received damaged twice, we initiate research as to the cause of the damageI apologize that our policy was not thoroughly explained to the guest upon calling
At this time, I have offered the guest a free UPS pick up to return the damaged replacement item so they can be refundedIf they would prefer, they can also return the item to her nearest Target store for the fastest refund
For the experience, I've sent the guest a Target eGiftCard to their email addressI know I'm not able to change what they have already experienced, but I have confidence that if they use the eGiftCard toward a new order they'll have a much better Target.com experience
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

I am rejecting this response because:TracFone told me to return the phone to Target... The phone is under a one year warranty...As it was explained to me by TracFone... The phone is defective and that is how TracFone wants to handle the issue...My personal opinion is I made a mistake by purchasing this phone from Target...And I will never ever enter a Target Store...And will share my experience with all ...That Target is not to be trusted... I am done with trying to communicate with Target

Thanks for contacting Target on behalf of our guest *** *** As of 3/Mr*** hasn’t made any attempt to contact us, other than via the Revdex.com, which is why we weren’t made aware of this issue and haven’t been able to provide a resolution yetThe remaining balance of the GiftCard
has now been returned to the GiftCard and is currently ready to be usedI would also like to remind Mr***, as of May 15, Target.com no longer sells to resellers As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest *** ***.I’m sorry that she had difficulty on our online siteI was able to locate previous notes and see that she had pre-ordered the Fitbit Alta, but her order was cancelledHer order was cancelled on 03/28/because there weren’t enough
funds available when we went to ship her orderAs a result her order was cancelledRest assured, Target doesn’t charge our guest’s payment methods until the order ships*** used three Target GiftCards and her Visa to place the orderTypically authorization holds are released within hours for Target GiftCards, but unfortunately this wasn’t the caseI’ve removed those holds and all three GiftCards have their previous balance and are ready for immediate useBelow are the last four digits of the GiftCard and the available balance6071-$31.622667-$25.003392-$5.00I hope she’ll give us another chance and continue shopping with us, but Target won’t be issuing any sort of discounts or creditsAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 5, 2015/11/27) */
Hello ***,
Thanks for contacting Target on behalf of our guest *** ***
Included you will find our response to Mr.***
As always, we appreciate the assistance you provide us with our guestsIf you have further
questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Joe
The Target Team
www.target.com
Hello *** ***
Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience
I do apologize you didn't receive your free $GiftCard with the $grocery and/or beverage purchaseWe expect using coupons to be easy and convenient
I have sent you a $GiftCard and you should receive it within to business days
Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve
Sincerely,
Joe
The Target team
www.target.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This resolves the issue

I am rejecting this response because:
Hi Jenna, I appreciate you processing a refund for the wrong towel setThat being said, if I were to order the towel set I originally ordered, it's more expensive now since the 30% off promotion is overFrom my perspective, I jumped through all these hoops, spoke with two customer service reps, chatted with online rep, had to escalate it to Revdex.com...to receive a refund for the wrong towel set and I am still out of the towel set I ordered to being with. If it were to happen at Amazon, I would have had a minute chat with a rep, would have sent them a picture of the wrong item, they would have sent me correct item and that would be the end of it

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Included you will find our response to Mr***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-####
and reference case number *** Sincerely, AmyTarget Corporationwww.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience. Upon receipt of your complaint we contacted our Target Mobile leadership team to review your concernsThe $Rebate that you refer to is the $Target Gift Card Preorder promotionAll documentation around the offer stated “With Activation”If you wish to buy a phone at full retail, you are more than welcome to but that purchase would not include the $Gift CardTarget has not offered a gift card to any un-activated phones The $early termination fee that you reference is only for old contract plans that Target no longer sells. Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsI contacted our guest via email and advised her that we refunded her for one of the orders back on 4/22/and that the charges on her account may be
authorization holdsI suggested she contact her bank to confirm the informationThe previous team member advised her that the cabinet sent to her sister’s address didn’t need to be returned and set the replacement order up accordinglyI educated the guest on how funds get transferred to the replacement order once the replacement order is createdOur system doesn’t show multiple charges only multiple orders; one of which has been refundedI apologized for her poor experience and offered to call her if she’d like to discuss the matter furtherAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####