Target Corporation

I am rejecting this response because:These signs were not posted at the clothing line racks and if they were the type is so small, no one would take notice This is again deceitful to their customers and a practice that should be outlawed It is not open and honest Special lines should not have a return policy not even a quarter of the time of your original policy, it's unconscionable I went on a week vacation to come back and find these details out Please provide pictures of the signage that was at the racks at the Delray Beach store on Linton Blvd during this promotion Best, ***

I am rejecting this response because:
I returned the EMPTY box to a target store and received a refundI will never shop at Target again and I hope consumers realize how sneaky they are

Thanks for contacting Target regarding the experience of our guest *** ***I am currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframeI appreciate your patience, as well as that of *** ***If you have any immediate questions
or concerns, please contact me at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***.On 12/23, Mr*** provided us with a copy of the Order Confirmation Summary that he received from Target.comThe links in the email clearly show that the product Mr*** ordered is model D60-D3, although in the product is incorrectly titled in the email as E60-C3. This email carbon copy was provided to us directly from Mr***, and contains the following link to the product he ordered: www.target.com/p/vizio-d-series-60-class-full-array-led-smart-tv-black-d60-d3/-/...⇄ model number is included in the link and shows as D60-D3.Per Mr***’s Revdex.com complaint, he did not reach out to let Target know about the mislabeling of the item in his email until 1/Because the Order Summary arrived to Mr*** at the time of his order, and far prior to the date he reached out to confirm the model of the product, I’m happy to say that Mr*** received the correct model D60-Dthat he ordered.As it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address her concerns The item, Pepsi Max that the guest was looking for is stocked by a Pepsi Vendor and typically not raincheck due to the
frequency of visits by the vendorThey restock the product throughout the week As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Terry The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent shopping experienceI know it’s disappointing not finding what you are looking for at TargetPlease accept my sincere apology for any frustration and inconvenience you experienced Our Buyers do their best to have enough product available for the sales in our weekly circularSometimes products sell faster than we anticipate, even when our Buyers and vendors to their best to anticipate the demandSoda happens to be a product that manufacturers do not ship to our distribution centersRather, the manufacturers deliver it directly to our storesBecause our vendors are delivering the product to our stores, they check the inventory frequently I’ve checked the inventory for the Pepsi Max for the stores in your area, specifically the Gainesville FL store and they are in stockThe sale is in effect for the remainder of this week, through Saturday, *** 18, 2016. As I mentioned in our conversation, I have mailed you a GiftCard to use towards your next purchase of soda, if you are not able to get back to the store this week for the sale If you have further questions or concerns please call us at ###-###-#### and reference case number *** We appreciated the time you have taken to share your experience with usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide you with the great guest service you deserve Sincerely, Terry The Target team www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe are working with *** to replace her Nespresso MachineIn addition, we have sent a Target eGiftCard as a goodwill
gesture and reported her floor damage to our Guest Reporting CenterThey will follow up directly with her. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Hello, Thanks for contacting Target on behalf of our guest *** ***. Target makes a conscientious effort to describe and display its products and services accurately on the siteDespite these efforts, a small number of items on the site may be mispriced, described inaccurately, or
unavailable, and we may experience delays in updating information on the site and in our advertising on other sites. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and servicesTarget reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeThis information can be found in Target’s Teams & Conditions.Pricing or typographical errors are excluded from Price Matching, per our Price Match Guarantee.As it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe reviewed ***’s recent shopping experience using coupons and if coupon isn’t scanning the store will decline the
couponWe’ve shared ***’s comments concerning team member behavior and consistency with the Highland Store Leadership team for further review and follow upAs a one-time exception sent a good will gesture GiftCard As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsThe guest’s order was cancelled because of a pricing error which has since been correctedIf the guest is still interested in the game they’ll need
make the purchase at its current priceTarget.com Terms & Conditions (This information is available at the bottom of Target.com’s home page.) - Modification & Termination: Target may at any time: modify or discontinue any part of the Site; charge, modify or waive fees required to use the Site; or offer opportunities to some or all Site usersTarget reserves the right to make changes to these Terms & Conditions at any time, and such changes will be effective immediately upon being posted on the SiteI processed and emailed a $Target eGiftCard which the guest will receive in 4-hoursPlease keep in mind that Target.com didn’t catch the error right away so some of the orders for the Forza Horizon Standard Edition may have processed before the error was correctedAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I understand that Mr*** would like to delete his Target.com accountAs of 1/25/the account has been disabledUnfortunately, we don’t have the capability to completely delete an account, but it has been disabled and
can no longer be usedIf Mr*** would like to create a new account with his new email address he is more than welcome to As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Initial Business Response /* (1000, 5, 2015/12/12) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of their contact, I reached out to the guest to address their concerns
Please accept my sincere apology for any frustration and inconvenience the guest
experienced when they attempted to exchange their damaged item
Our system limits us to one replacement order per initial orderIf the replacement order is damaged, we are only able to create a return and refund for the itemIf an item is received damaged twice, we initiate research as to the cause of the damageI apologize that our policy was not thoroughly explained to the guest upon calling
At this time, I have offered the guest a free UPS pick up to return the damaged replacement item so they can be refundedIf they would prefer, they can also return the item to her nearest Target store for the fastest refund
For the experience, I've sent the guest a Target eGiftCard to their email addressI know I'm not able to change what they have already experienced, but I have confidence that if they use the eGiftCard toward a new order they'll have a much better Target.com experience
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

I am rejecting this response becauseAt this time my warranty issue has not been fully resolvedYes I have spoken with Amy to address my concerns who then stated would contact me last Monday once she had an opportunity to contact the warranty company for reviewNo one contacted me on MondayTuesday I got a call from a supervisor with the warranty department wanting to follow up on an email she had gotten which I am assuming it was from AmyThe supervisor in the warranty department just called to confirm that I had gotten the return label emails which I had gotten on Monday and had already gone out and spent $out of pocket on packing materials to send back my covered productsWhen speaking with the warranty supervisor she tried to explain the process of what to expect for my returned itemsThe biggest one being my son's psShe asked if I had any additional questions and that was the end of the follow upI did get an email with a Target gift card for the refund of my wireless router since I guess items under have a reimbursement plan vs my PSwhich is only a protection planI have a few comments on the refund process, I used my Target Debit card to purchase my wireless router and instead of refunding me my cash they returned it as a Target Gift card which means I have to shop in their store to replace my product or use it on other itemsThis is not a refund but Well my husband and I decided to go and purchase another top notch router however the other issue I ran into was since I had to use the gift card vs my Target Debit card I was going to lose out on the 5% discount I would normally getI did however get a wonderful store manager who applied the discount after I showed her my claim and my original purchase receipt showing I used my Target Debit cardI guess I am half way happy with my complaintI just got notice yesterday that they finally got my PSand are working on itI mailed it out last Tuesday using the provided UPS labelI can't say I am happy since I am still waitingThey should provide customers with an overnight shipping labelMy son has been so bummed not being able to talk with his friendsNow I am being told it could be upto another business days while they see if they can fix his PSor even longer if they need to wait on partsSo I have to reject since I do not have an outcome yet and will be past days allowed for my response

Dear ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number ***. Sincerely, AmyTarget Corporationwww.target.com Dear *** Thanks for contacting Target through the Revdex.com regarding the sheets that you purchased at TargetPlease accept my sincere apology for any disappointment. Unfortunately upon review of our information we are unable to locate a claims submission for youIf you are able to provide a picture of the VN number, located inside the sheets on the sewn in tag or a receipt for the purchase we would be happy to take another look I know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concerns We reviewed Target’s price match policy and how clearance items are not eligiblePrice match requests require the original
receipt or packing slip for price adjustments after purchaseAs a one-time good will gesture sent a Giftcard. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, NancyThe Target Teamwww.target.com

I am rejecting this response because:TracFone told me to return the phone to Target... The phone is under a one year warranty...As it was explained to me by TracFone... The phone is defective and that is how TracFone wants to handle the issue...My personal opinion is I made a mistake by purchasing this phone from Target...And I will never ever enter a Target Store...And will share my experience with all ...That Target is not to be trusted... I am done with trying to communicate with Target

Thanks for contacting Target on behalf of our guest *** ***.I’m sorry that she had difficulty on our online siteI was able to locate previous notes and see that she had pre-ordered the Fitbit Alta, but her order was cancelledHer order was cancelled on 03/28/because there weren’t enough
funds available when we went to ship her orderAs a result her order was cancelledRest assured, Target doesn’t charge our guest’s payment methods until the order ships*** used three Target GiftCards and her Visa to place the orderTypically authorization holds are released within hours for Target GiftCards, but unfortunately this wasn’t the caseI’ve removed those holds and all three GiftCards have their previous balance and are ready for immediate useBelow are the last four digits of the GiftCard and the available balance6071-$31.622667-$25.003392-$5.00I hope she’ll give us another chance and continue shopping with us, but Target won’t be issuing any sort of discounts or creditsAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe have shared the guest’s comments with both the Oxnard West and Paso Robles Store Leadership teams for further review and
follow up to help avoid a similar circumstance in the futureAs a good will gesture we sent an eGiftCard As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Included you will find our response to Mr***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-####
and reference case number *** Sincerely, AmyTarget Corporationwww.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience. Upon receipt of your complaint we contacted our Target Mobile leadership team to review your concernsThe $Rebate that you refer to is the $Target Gift Card Preorder promotionAll documentation around the offer stated “With Activation”If you wish to buy a phone at full retail, you are more than welcome to but that purchase would not include the $Gift CardTarget has not offered a gift card to any un-activated phones The $early termination fee that you reference is only for old contract plans that Target no longer sells. Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsI contacted our guest via email and advised her that we refunded her for one of the orders back on 4/22/and that the charges on her account may be
authorization holdsI suggested she contact her bank to confirm the informationThe previous team member advised her that the cabinet sent to her sister’s address didn’t need to be returned and set the replacement order up accordinglyI educated the guest on how funds get transferred to the replacement order once the replacement order is createdOur system doesn’t show multiple charges only multiple orders; one of which has been refundedI apologized for her poor experience and offered to call her if she’d like to discuss the matter furtherAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for letting us know the additional concerns of our guest *** ***The guest’s order was cancelled and as a result she wasn’t charged for the order. A pending authorization is placed when an order is submitted, but the funds are released within days in the event of a cancellationStore Management is empowered to make the final decision regarding a price dispute. As previously explained; Target reserves the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice. Our complete policy on pricing errors can be viewed by copying this link http://help.target.com/help/subcategoryarticle?childcat=Price+Match+Guarantee&pa...⇄ and viewing: What should I do if I find an item or pricing error on Target.com? As it turns out, we aren't able to offer any other options for this situation and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officewww.target.com