Target Corporation

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Amy The Target Team www.target.com     Hello   Thanks for contacting Target through the Revdex.com regarding your recent experience.   Please accept my sincere apology for the frustration and inconvenience you experienced with your ship to store order and with the subsequent guest service you experienced at our Ortega Target store.   Based on our current online ordering system you would have needed to place a new order to be picked up at the new location. A store can only cancel your existing order. They are not able to transfer your existing order to a new location. Because we’re always working on ways to be better for our guests we have shared your comments with our leadership team.   In addition we’ve documented the comments about your store experience for the Ortega Leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Amy The Target team www.target.com

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, I reached our guest to address their concerns. I provided Mr. [redacted] information about Target’s coupon acceptance and return policies and directed him to Target.com for additional...

information. We also discussed his store experience. Per our policy I have submitted the information he provided to our Store Leadership team for direct follow-up with him.    As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting us with the response from our guest [redacted].I apologize if I misunderstood the information the guest provided the first time.  She has several different orders with zodiac pillows, and I didn’t piece together items to order numbers and what needed to be done the first time.  I understand that she received the wrong pillow in her order [redacted] and was advised to place a new order.  The order number for the pillow she reordered is [redacted] and she wants to receive this before Christmas because it’s a gift and the estimated delivery date isn’t until January.[redacted] can still go ahead and keep or donate the wrong pillow she received.  I’ve gone ahead and processed a refund in the amount of $23.74 on order [redacted] for the wrong pillow she received.  I’ve also issued a refund of $4.04 on her new order [redacted] so that the price of the pillow is the same as her original order; she shouldn’t have paid more for the pillow on her new order.  Both of these refunds were processed on 12/19/2016 back to her Target Debit Card and it can take up to 10 days for her to see the credit.  I apologize that our team member didn’t offer to process a replacement order which would have alleviated some of our guest’s time and frustration.  I’m unable to speed up the delivery date of the pillow on her new order because it’s an item that does need to allow for additional processing time.  I understand how disappointing this news must be considering it was to be a present for the Holidays.  I’m very sorry that we’ve let her down by sending her the wrong item and not taking care of the issue for her the first time.  I would like to invite her back for a better experience and I’ve issued her a $20 electronic Target GiftCard.  This should arrive to the email address used on her orders within 24 hours.While I’m not able to offer her the resolution she's looking for, I appreciate the time she took to share her feedback and concerns.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. The team member the guest spoke with failed to inform her that were unable to refund shipping costs on the original order once a replacement has been...

created so I issued her a $25.00 Target eGiftCard in part for the $11.00 for shipping and an additional $14.00 for your poor experience. The eGiftCard will be sent to the email address attached to the order in 4-24 hours. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
the kitchen aid which I purchased was earlier worth Reg: $449.99 (from the target site). I accepted receiving it late twice. Target finally informed me after 2-4 weeks that because they were out of kitchenaids, they could not fulfill my order and this was one month after the initial purchase. They did give me a $50 gift card however, I wanted the kitchen aid then since it was a holiday gift. Now they have another sale on the same device and the cost is $249.99 after sale, for shipping after 17 Jan. If they already have kitchen aids in stock where they are selling them on sale, then why did they cancel my order without any prior notification. Overall it was a terrible experience with target where they randomly cancel and cannot fulfill orders.

Thanks for contacting Target on behalf of our guest [redacted]. I understand our guest is upset by the lack of inventory that was provided for the Beats Wireless Headphones. To date, I’ve contacted our guest via phone three times. In addition, I left several voicemails asking our guest to...

please call me back directly, to resolve her order concerns.As of 12/06/2016, I still haven’t received any sort of commutation from Peyton. With that being said, Target has consider this matter closed.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because: No one from Target called. Target is a third party vendor that screwed up the account in the first place. Lenay failed to put the information in correctly.  Then for months said it would be fixed!! So how is this Sprint fault? Then when I paid out the contact she couldn't upgrade my phone.  Five days because I wanted the $250 gift card to spend at your store so yes it's your problem.  It's funny after dealing with Target Mobile I went to Best Buy and they upgraded it. So please don't insult me by saying to go to Sprint when the problem started at their 3rd party vendor which is Target!

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how upset they must’ve been when their car seat and stroller never shipped and they weren’t provided with an immediate resolution.   Since it didn’t ship with expedited shipping like promised by the...

previous team member, I went ahead and sent the guest a $25 Target eGiftCard to help them buy any last minute things they might need upon their baby’s arrival. I sent it by email and he should receive it within 4-24 hours.   The baby stroller has shipped and they should receive it by 08/18/2016.   I tried reaching out to the guest before their car seat and stroller reshipped but was unsuccessful. Now that the stroller has shipped, I’m unable to have the shipping carrier change the shipping method.   I have personally followed up with the team members that they spoke with to provide coaching and ensure that this experience doesn’t happen again.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].I can’t imagine how frustrating it must’ve been for her to have received the wrong item not once, but twice. When a wrong item has been sent more than once, our normal procedure is to have our fulfillment centers check the item numbers...

of the ordered item and the item that was received to ensure that there are no errors. The previous team member that she spoke with created a ticket for our fulfillment center to look into this further to ensure that any errors are fixed to prevent this from happening again. Typically, this process can take 7-10 business days, but I’d be more than happy to let the guest know when this is resolved so that she can reorder the item without any further errors. When her order for the Cra-Z-Art Easel is placed, I can process a 10% discount back to her original form of payment.I see that the previous team member resent her the return packaging labels. If she still hasn’t received them, I can send them to her as soon as possible. The guest will be refunded for her order when both items are received at our return center.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/12/15) */
Thanks for contacting Target on behalf of our guest[redacted].
I understand our guest invested a lot of time attempting to get her concerns heard. Therefore, I can't apologize enough that our team members weren't able to sufficiently...

resolve her shipping issue.
Target strives to provide a resolution and solve problems right away but it sounds like our team members weren't able to help. I can only imagine her frustration once she noticed her shipment was delivered to the incorrect address. We should have contact UPS on our guest behalf and confirmed the shipping location instead of wasting our guest time by referring them to the shipper.
After reviewing her order details, I've confirmed the guest has been refunded for all three tablets that were included with her UPS tracking. On 12/10 we processed a refunded in the amount of $143.95 for the Red and Blue Linsay Tablets. In addition, we also processed a refund in the amount of $51.41 for the Linsay Kids Tablet. The guest must allow 5-7 business days for the credit to post to her account.
I recognize there are many options on where you can shop, and that's why I truly appreciate that you chose to shop with Target. I understand my apologies may not completely eliminate your frustration, but I hope you'll give us another chance and continue shopping with us.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Thanks for contacting Target on behalf of our guest [redacted] and her issue with her cancelled registry order.   In reviewing the details of the case, I see that a team member has helped to restore the balance on her GiftCards, placed a new order and has honored the additional discounts...

that were previously promised to her.  I’m so sorry that this has turned into such a frustrating experience for her but I’m glad to see that the issue has been resolved.   I’d like to invite her back for a better experience and have issued her a $20 electronic Target GiftCard that she can use either instore or online.  This should arrive to the same email address used on the order within 4-8 hours.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 5, 2015/09/01) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.
It looks like she requested us to cancel her order. If she still want the same item(s) she can place...

a new order if they are available.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 8, 2015/09/01) */
First of all this person clearly has no idea what they are talking about target is such a disgrace they couldnt even provide a personalized response they provide some generated email that isnt even responded to with a proper full name or information to follow up. I was indeed charged and the package was sent via ups tracking number [redacted]
how can you be a major corporation and not even have the decency to fully investigate the matter before responding.
Final Business Response /* (4000, 10, 2015/09/04) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.
I tracked her order through UPS and show that the Pull Ups she ordered were shipped UPS SurePost. This method of shipping is used for items that can be delivered by the United States Postal Service. I show that UPS delivered the Pull Ups to the post office in her area on 09/01/2015. I then tracked the Pull Ups via USPS.com and they show her order was delivered 09/01/2015 at 7:11pm.
When I researched the notes attached to the store pickup portion of her order for the potty seat I show that the cancellation was a "GUEST_CANCEL".
I advised her if she believes any of the information I provided to be incorrect, please respond to my email or call me.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for contacting Target on behalf of our guest [redacted]. I apologize for any frustration and inconvenience our guest has received for not receiving the (2) $10 promotional Target eGiftCards with her orders. I have processed (2) $10.00 Target eGiftCards for our guest.  [redacted] should...

receive the eGiftCards within 4-24 hours which can be used on Target.com or simply print it to use in stores. I know I’m not able to change what [redacted] already experienced, but I have confidence that if he uses the eGiftCard toward a new order he’ll have a much better Target.com experience. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I understand our guest is frustrated by the inability to either modify the email address linked to a Target.com account or delete an account. I’m sorry Ms. [redacted] felt she received poor service and I will submit feedback...

regarding this issue.We realize it causes our guests a small amount of inconvenience to create a new Target.com account should they want to switch over to a new email address, but we feel this inconvenience is outweighed by the added level of safety it offers our guests. If Ms. [redacted] would like to make a new account with her updated email address, we welcome her to do so and would be thrilled with the addition.While there are no current plans to change the process for how email modifications are handled on Target.com, we continually seek to improve our service and we’re always grateful to hear our guests voice what they would like to see for the future. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:Package was still not delivered! The freight company's website status on delivery has also not been updated.

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how upset she must’ve been when she received her Blackberry in used condition. This doesn’t follow Target’s practices as we don’t sell refurbished electronics, so I apologize for the disappointment that...

this has caused her.   Since the information we have listed about the device is limited, I had to reach out to our buying team to receive more information about the device versus the one she is receiving. I’ll update the guest as soon as I hear back from them.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:The target agent said" Her orders have been cancelled due in part to Target.com Terms and Conditions found on our webpage." I just read your terms and conditions carefully and didn't find out what my problem is. Please make it clear which term caused the problem.In addition, I only placed 6 orders after I got my Red Card. The first two orders included two lego toys for my kid and some feminine products.  The third order and the fourth order were some personal care items and expired since I didn't notice the 2 day pickup frame. The 5th order was placed by my husband, who thought I would need these items as gifts for our family, which I actually already bought in my previous order. Then after these 5 orders, I got blocked by your system and my 6th order which included several gift cards got canceled.It's fine if I couldn't buy from target.com. It's inconvenient but there're still lots of other online stores. But I hope that you could explain clearly which terms and conditions led the problem.

Thanks for contacting the Target.com Executive Offices on behalf of our guest [redacted].  I completely understand what an incredibly frustrating experience this has been for her.  I’ve reached out to [redacted] and spoke with her on several occasions the past few days.   At this...

point, I’ve competed the following:- Refused the delivery for the replacement order of furniture- Verified with EFW that the pick-up for her return order will be next Wednesday and that they will have two people available to do this- Processed a refund in the amount of $1552.35; this can take up to 5 business days to post back to her Discover card- Sent her a $50 electronic Target GiftCard to invite her back for a better experienceI sincerely apologize for the amount of time and frustration this order has caused her; and in the end she still doesn’t have the furniture set she desired.  It is always very disheartening to see a case like this where so many thinks have gone wrong.  I will be sure to share her experience with our Senior Leadership team.I’ve provided her my contact information including my direct line in case she has any additional issues with the pick-up return from EFW next Wednesday.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologizes for all the frustration that has come about with this issue. This is definitely not a typical experience with us. On 01/05/17 a refund of $257.18 was processed back to her REDcard. I did attempt to reach Mrs. [redacted] via phone and email, but there was no reply. If she would like to replace the order at the same discounted price, Mrs. [redacted] can give me a call at the number provided in the email and I would be more than happy to do a price adjustment. Again, I do apologize for the inconvenience this has caused.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted]. I understand that he received a damaged cabinet in January via order [redacted], and is hoping to receive a refund for the order. I’m sorry to hear that the quality of his cabinet was disappointing and I’d love to do what I can to...

help. It sounds like Mr. [redacted] may have received some misinformation. Per our return policy, if our guests are not satisfied with any Target Owned Brand item, they may return it within one year with a receipt for an exchange or a refund. I sincerely apologize for any incorrect information Mr. [redacted] may have received, but we are unable to process a return and refund without first receiving the item back. Since the cabinet is fully assembled, I’m happy to say that Mr. [redacted] may return it to Guest Services at his local store; they will accept the fully-built piece and issue an immediate refund to the original method of payment. If returning the item to the store is not possible, he may also disassemble the item and ship it back to the online Returns Center using our pre-paid return shipping labels. Once the cabinet is received by us and scanned in, a refund will be issued. On 5/9 and 5/12 I reached out to Mr. [redacted] personally via email to see if he would prefer that I assess the damages sustained by the cabinet. If Mr. [redacted] would like to send me the images that he originally took, I would be happy to review them and offer a suitable percentage off of the order as a discount to keep the cabinet as-is. If he would like to pursue this option, please direct him to respond to my emails with the photos attached, and I’ll review them and reach back out to him personally. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com