Target Corporation

I appreciate you reaching out to us on behalf of the guest [redacted]. I apologize for any frustration and misunderstanding this has caused. After doing research on the guest’s previous orders, as well as the order number 5[redacted], we are unable to issue a refund. Based on the research from our order verification team, the usage history on the guests account violates Target’s Terms and Conditions. The guest may continue to shop in any Target store for future purchases.   As it turns out we aren't able to offer any refund for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, I reached our guest to address their concerns. I provided Mr. [redacted] information about Target’s coupon acceptance and return policies and directed him to Target.com for additional...

information. We also discussed his store experience. Per our policy I have submitted the information he provided to our Store Leadership team for direct follow-up with him.    As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that her concerns regarding the damaged Dolce Folding Bookcase hasn’t been resolved. I confirmed a replacement order was created on 11/19/2017 but, it was cancelled weeks later. As of today, I’ve provided a...

full refund for the missing shipment. Our guest should receive the refund within 3-5 business days. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest Xingu Li. I apologize for any frustration and inconvenience this has caused our guest, especially since all the items were returned and a full refund wasn’t not given. Based on research in our guest’s account. A Target eGiftCard refund was given...

for (4) of the Lego Building sets on 01/19/16, $113.98 and 01/23/2016, $113.98. The eGiftCards numbers for these items were [redacted] and [redacted] and have been redeemed. I have processed a Target eGiftCard refund for the remaining items on 03/31/2016 in the amount of $341.94.  Xinyu should receive the eGiftCard refund within 4-24 hours. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear the Storkcraft Dresser that was purchased 7/31/2015 had a drawer malfunction.  [redacted] would’ve had 120 days to return the dresser for making her purchase with her Target REDcard. Because the return period on...

this item has expired, [redacted] will need to contact the manufacturer for any additional assistance. Target and Storkcraft are unable to issue a refund for the dresser purchase, but Storkcraft will be able to provide her with any replacement parts. Please contact them at ###-###-####, or email at [email protected]. Target’s return policy can be found here, under the heading “What is the Target return policy”. Target’s extended one year return policy is only for Target Owned Brand items and Storkcraft isn’t a Target brand. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. The previous team members were correct when they informed her that Target is only able to request for the order to be cancelled. Once an order has been submitted, it gets sent to our fulfillment center to prepare for shipment as...

soon as possible. When we request to cancel an order, it sends a notification to our fulfillment center, however since they start the shipping process as soon as possible, there are times that they don’t get to the specific notification until it’s too far into the shipping process. If the fulfillment center is able to cancel the order, they send a cancel confirmation email and if they aren’t able to cancel the order, they send tracking information. The previous team member already requested to cancel her order so at this point, we have to wait for the fulfillment center to accept or deny the cancellation request.Target doesn’t charge for orders until they are shipped. Since her item hasn’t shipped quite yet, she hasn’t been charged so I’m unable to process a refund. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I understand our guest is upset by the lack of inventory that was provided for the Beats Wireless Headphones. To date, I’ve contacted our guest via phone three times. In addition, I left several voicemails asking our guest to...

please call me back directly, to resolve her order concerns.As of 12/06/2016, I still haven’t received any sort of commutation from Peyton. With that being said, Target has consider this matter closed.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how frustrated he must’ve been when he didn’t receive his Never Grow Up CD and then was refunded for the wrong item.   Since his eGiftCard was deactivated, I went ahead and refunded his...

PayPal account in the amount of $13.49. He should receive a confirmation email shortly.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/12/09) */
Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, we reached our guest to address their concerns. I understand our guest purchased Men's 3Pk Dress Socks - Merona(r) and it was missing two pairs of...

socks. We appreciate you bringing it to our attention and we apologize for the disappointment this situation might have caused. We take quality issues very seriously at Target. That is why I've shared the experience with the appropriate team for further review.
In the meantime, I've sent our guest a Target Gift Card to reimburse her for the item and to invite her back into our stores for a better experience.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number: [redacted].
Thanks for writing.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I thank Target for reaching out in a timely fashion. Very Good Timing. They're sending an $11 gift card. I guess that would count as reimbursement for the socks. I am satisfied with their response.

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how upsetting it must’ve been when she realized that she provided the incorrect shipping address.   Since we’re unable to reroute packages through USPS or FedEx, a Team Member refunded her for the items...

that were included in those packages. Since she has been refunded, I’m unable to resend the items.   She had two packages shipped through UPS and both packages were held at a local UPS hub near her. She was able to provide her ID and pick up both packages. Since she picked up both packages successfully, I’m unable to send her replacements.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Hello Maureen,   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com       Hello [redacted]   Thanks for contacting Target through the Revdex.com regarding a charge from Target on your chase bank card.   With the information provided I was unable to locate any return transaction connected to this receipt ID number. I’m sorry for any disappointment.   With any transaction dispute on a third party bank card the process is to file a written dispute with the bank card’s financial institution. Please review the back of your account statement should you have further questions about this process.   Federal regulation Z protects consumers from errors on their account and requires financial institutions to investigate alleged error(s) and make necessary correction(s) to account(s).   Thank you for letting us review your experience.   Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how upset they must’ve been when their car seat and stroller never shipped and they weren’t provided with an immediate resolution.   Since it didn’t ship with expedited shipping like promised by the...

previous team member, I went ahead and sent the guest a $25 Target eGiftCard to help them buy any last minute things they might need upon their baby’s arrival. I sent it by email and he should receive it within 4-24 hours.   The baby stroller has shipped and they should receive it by 08/18/2016.   I tried reaching out to the guest before their car seat and stroller reshipped but was unsuccessful. Now that the stroller has shipped, I’m unable to have the shipping carrier change the shipping method.   I have personally followed up with the team members that they spoke with to provide coaching and ensure that this experience doesn’t happen again.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting us regarding the concerns of our guest [redacted]. I certainly apologize for the very frustrating experience he has had and I’m sorry we let him down.  Pre-orders don’t have a guaranteed delivery date and are often mailed on or a day before the street date.  I’m...

showing that the movie was delivered on 12/12.  I’m also showing that a price adjustment was done for him on 12/09 which brough the total price of the movie with taxes to $20.78. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  Sincerely, PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that [redacted] wasn’t able to successfully place an order off of a registry. When an order is created from a registry, the shipping address will automatically default to the recipient’s address. The purchaser would have...

to find the registrant’s list and place a check mark next to the item(s) that guest wants to purchase, add the items to cart then check out from there. This process will default the shipping address to the registrant’s address, unless if the purchaser chooses to change the shipping address to a different one. I show that [redacted]’s order [redacted] wasn’t submitted through a registry, but it was checked out from her Target.com shopping account which has her address as a default “ship to” address. This is the reason why her address is on the order instead of the intended recipient’s address. I understand that [redacted] wanted to cancel the order or update the shipping address after she realized that the order was sent to the wrong address. Unfortunately, when an order is submitted, there is a very small window to cancel the order. With that being said, Target team members aren’t able to update or modify the order after that short amount of time is past. If our guest tried to cancel the order online after she received the order acknowledgement email, there might be a great chance that the order be cancelled successfully. I show that a team member submitted a cancellation request when [redacted] called on 04/10/16 and the cancellation request isn’t a guaranteed process. Her order may be cancelled or shipped, in her case the order shipped with FedEx standard shipping service. In this case, I’m able to re-route the package to a different address, other than what’s showing on the order, or to have it returned to our return center at no additional cost to the guest. If [redacted] would like to have the package rerouted to the recipient, she has to provide us the recipient’s address and if she doesn’t have the recipient’s address, I’ll re-route it back to our return center for a full refund and she is welcome to reorder the item online.   I’ll personally track this shipment and when it’s in transit with FedEx, I’ll intercept it back to our return center. Once the order is returned, a refund will be processed and post back to [redacted]’s payment within 7-10 business days. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting the Target.com Executive Offices on behalf of our guest [redacted].  I completely understand what an incredibly frustrating experience this has been for her.  I’ve reached out to [redacted] and spoke with her on several occasions the past few days.   At this...

point, I’ve competed the following:- Refused the delivery for the replacement order of furniture- Verified with EFW that the pick-up for her return order will be next Wednesday and that they will have two people available to do this- Processed a refund in the amount of $1552.35; this can take up to 5 business days to post back to her Discover card- Sent her a $50 electronic Target GiftCard to invite her back for a better experienceI sincerely apologize for the amount of time and frustration this order has caused her; and in the end she still doesn’t have the furniture set she desired.  It is always very disheartening to see a case like this where so many thinks have gone wrong.  I will be sure to share her experience with our Senior Leadership team.I’ve provided her my contact information including my direct line in case she has any additional issues with the pick-up return from EFW next Wednesday.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Hello [redacted], At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, NancyThe Target Teamwww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how upset she must’ve been when she received her Blackberry in used condition. This doesn’t follow Target’s practices as we don’t sell refurbished electronics, so I apologize for the disappointment that...

this has caused her.   Since the information we have listed about the device is limited, I had to reach out to our buying team to receive more information about the device versus the one she is receiving. I’ll update the guest as soon as I hear back from them.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:I never received a phone call.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11413016, and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/09/01) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.
It looks like she requested us to cancel her order. If she still want the same item(s) she can place...

a new order if they are available.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 8, 2015/09/01) */
First of all this person clearly has no idea what they are talking about target is such a disgrace they couldnt even provide a personalized response they provide some generated email that isnt even responded to with a proper full name or information to follow up. I was indeed charged and the package was sent via ups tracking number [redacted]
how can you be a major corporation and not even have the decency to fully investigate the matter before responding.
Final Business Response /* (4000, 10, 2015/09/04) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.
I tracked her order through UPS and show that the Pull Ups she ordered were shipped UPS SurePost. This method of shipping is used for items that can be delivered by the United States Postal Service. I show that UPS delivered the Pull Ups to the post office in her area on 09/01/2015. I then tracked the Pull Ups via USPS.com and they show her order was delivered 09/01/2015 at 7:11pm.
When I researched the notes attached to the store pickup portion of her order for the potty seat I show that the cancellation was a "GUEST_CANCEL".
I advised her if she believes any of the information I provided to be incorrect, please respond to my email or call me.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].