Target Corporation

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how upsetting it must’ve been when she wasn’t able to place orders using her locked account While her account is locked, she is still able to use her Target GiftCards saved in her Target.com
account, however, she’s unable to place orders using her account The guest called in on July 3rd and a team member opened up a ticket because the guest wasn’t receiving the email to help her reset her passwordIt was resolved and they were able to conclude that the guest had previously opted out of receiving emails from Target.comThey opted the guest back into receiving emails sent by Target.com and I’d be happy to resend her the email to help her reset her password if she hasn’t already As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
Hi Jenna, I appreciate you processing a refund for the wrong towel setThat being said, if I were to order the towel set I originally ordered, it's more expensive now since the 30% off promotion is overFrom my perspective, I jumped through all these hoops, spoke with two customer service reps, chatted with online rep, had to escalate it to Revdex.com...to receive a refund for the wrong towel set and I am still out of the towel set I ordered to being with. If it were to happen at Amazon, I would have had a minute chat with a rep, would have sent them a picture of the wrong item, they would have sent me correct item and that would be the end of it

Initial Business Response /* (1000, 5, 2016/03/02) */
Hello,
Thanks for contacting Target on behalf of our guest ***
Included you will find our response to Ms***
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel
free to contact Target at (800)*** and reference case number ***
Sincerely,
Danyelle
The Target Team
www.target.com
Dear ***,
Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience
I understand that you attempted to purchase the Motorola MBP36S Baby Monitor at our Rockaway Target storeBecause this item was out of stock, you traveled to our Riverdale Target store, only to find that the item was priced significantly higher
The difference in price between the two stores is due to the item being marked down to clearance at our Rockaway Target storeAn item may be discontinued at one Target store, but still be available at full price at other Target storesThere are many factors that determine this type of decision such as product sales and marketing decisions
Unfortunately, items that are on clearance cannot be price matched, and Target stores do not price match other Target storesMore information on Target price matching policy can be found by following the link below:
https://corporate.target.com/about/shopping-experience/shop-with-confidence#q
While I am unable to offer you the resolution you are looking for, we do take feedback like yours very seriouslyI will be creating a report of this matter to be shared with our Store Operations Team for further review
Thank you again for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve
Sincerely,
Danyelle
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Target should have a sense of uniformity when it comes to their pricingThis is not fairI mean even some Targets in Arizona have this monitor for $This grand disparity in pricing is going to cause me to not shop at TargetThis issue is not one that I have to deal with at Walmart

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsWhen I reviewed the order in question I show it was placed on 11/30/and delivered within the estimated delivery date we provided which was between
12/04/and 12/08/The guest’s complaint states she attempted to return the headphones on 01/23/This is outside Target’s day return policy for electronicsI tracked the return and partnered with our return center to ascertain whether or not we received the returnOur Order Research Team and return center have no record of the Beats Solo On-Ear Headphones being received; a refund won’t be issued for this orderI provided a link for the guest to review our return policyAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 5, 2015/10/07) */
hello ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we have reached our guest on October 7th to address their concernsOur guest has decided to keep the game and no longer
pursue this
At this time we have no further resolution for the guest and we consider this matter closed
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Nancy
The Target Team
www.target.com
Initial Consumer Rebuttal /* (2000, 7, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response because I was asked to provide a list of information which I have no time forAdditionally, the game is an entertaining product from NintendoI end this dispute for extensive and strenuous time effort needed to respond to the Target's request for collateral information; I do not end this dispute on the MeritsTarget is a place I will not recommend to anyone; they did not protect our privacy and accounts a couple years ago and now they are lieying and misrepresenting to us about return policies

Thanks for contacting Target on behalf of our guest *** *** As of 3/Mr*** hasn’t made any attempt to contact us, other than via the Revdex.com, which is why we weren’t made aware of this issue and haven’t been able to provide a resolution yetThe remaining balance of the GiftCard
has now been returned to the GiftCard and is currently ready to be usedI would also like to remind Mr***, as of May 15, Target.com no longer sells to resellers As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest *** ***.I understand that *** still sees the charges on her payment within a few days after her pickup in-store order has been confirmed cancelled.I’m sorry for any confusion caused and I’d be happy to clarify this to our guestAfter an
online order is submitted, an order acknowledgement email is sent, which includes the order details along with an estimated tax amountTarget then puts a pre-authorization hold for the total of the order valueTarget doesn’t charge her payment method until the item is shipped or picked upIn her situation, the order was cancelled on 08/03/then the pre-authorization hold should’ve been automatically dropped off her payment within 7-business days from the cancelled datePlease keep in mind that the specific time frame may vary based on your financial institution.I wasn’t able to find her order that was submitted on 08/03/in our systemI searched by her email address ***@yahoo.com and other information she provided, but I couldn’t locate her orderWe had a recent system update, which we’re no longer able to locate cancelled order in our systemWith that being said, *** hasn’t been charged for her cancelled order.If she still has concerns about the pre-authorization hold on her payment, I’d recommend that she reaches out to her bank for further assistance.Since Target doesn’t charge for our guest’s cancelled order, we consider this matter closed.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 5, 2015/12/21) */
Thanks for contacting Target on behalf of our guest***
I realize that long hold times and delayed email responses are frustratingTarget has hired on hundreds of additional team members to help us through our holiday season
However, even with the increased staff we've had far more contacts than expected and as a result there have been longer wait times and we are responding to emails as quickly as possibleTarget strives to provide each and every guest with exceptional guest service so I appreciate the guest's patience during this time
Based on my research, I can confirm that the guest reached out directly to Target.com Guest Services on 12/18/and a replacement order was createdUPS tracking information for the replacement order indicates the package is out for delivery and estimated to deliver by the end of the day today, 12/21/
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Initial Business Response /* (1000, 5, 2015/11/27) */
Hello ***,
Thanks for contacting Target on behalf of our guest *** ***
Included you will find our response to Mr.***
As always, we appreciate the assistance you provide us with our guestsIf you have further
questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Joe
The Target Team
www.target.com
Hello *** ***
Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience
I do apologize you didn't receive your free $GiftCard with the $grocery and/or beverage purchaseWe expect using coupons to be easy and convenient
I have sent you a $GiftCard and you should receive it within to business days
Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve
Sincerely,
Joe
The Target team
www.target.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This resolves the issue

Initial Business Response /* (1000, 5, 2016/02/09) */
Thanks for contacting Target on behalf of our guest *** and their experience regarding their order experience
Upon receipt of your contact, I reached out to our guest to address her concerns
The replacement order
*** has been confirmed picked up by EFWI have upgraded ***'s shipment to Inside the Door allowing us to set up a time for delivery so she doesn't miss any work
The guest service experience *** described isn't part of our guest service philosophy, and I'll personally follow up with our team members as well as their leaders to ensure they're familiar with the processes and policies Target has in place
As it turns out, our team members do not have the capability to contact our vendor partners to check the status of an orderThere appears to be a disconnect in the communication within our system and Sealy, that caused ***'s first order to cancel and then the second order to appear as shipped and in transit in our systemOur IT team is now aware of this disconnect and are in process of fixing this so it does not happen again
An additional $discount was already issued to ***'s order and a $eGiftCard was issued for her experienceI can't apologize enough knowing Target has let her downI've sent *** a $Target eGiftCard to her email addressAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 7, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The shipper, EFW had already delivered the item prior to their contactFurthermore, none of the times he listed for delivery would have worked with my schedule anyway
The discount was applied by a prior representative to my order for the issues that I had up until Jan5th with the order and for their poor customer service, NOT FOR LOST WAGESI called in and asked for a discount, but not for the gift card (I would have been perfectly happy without it)The issue of my lost wages did not occur until 1/20, when Target explicitly stated via VOICEMAIL and email via EFW that it was being deliveredA Target CS agent also confirmed this when I called in to double check
I emailed the individual back letting them know I do not accept/want the gift card and that their reasoning behind not immediately giving me the requested discount is not acceptable

Thanks for reaching back out to us regarding the concerns of our guest *** *** and the status of her refund.I did respond back to *** via a phone message on 09/13/2017. Regarding her refund, this was requested on 09/and actually processed on 09/11; this was five business days including the Holiday and weekends. I apologize for not clarifying this, but each card has different time frames when they actually issue the credit back. If she is not yet seeing the refund on her account, she would need to get in touch with the card issuers so they can look into it for her. This is one of the few things that I'm unable to help with since it involves her personal and confidential information.I cannot apologize enough for her entire experience, it has understandably been very frustrating for her. She has been more than patient with us and I’d like to thank her for that. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of *** ***We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, *** exceeded the maximum discount per household by submitting multiple orders Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Initial Business Response /* (1000, 5, 2015/12/29) */
Thanks for contacting Target on behalf of our guest *** ***
The guest's order was cancelled due to a pricing errorTarget makes a conscientious effort to describe and display its products and services accurately on the Site
Despite these efforts, a small number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sitesAs a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and servicesTarget reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeTarget's Teams & Conditions details can be viewed here: http://www.target.com/spot/terms-conditions#?lnk=fnav_t_spc_2_5&intc=null
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Initial Business Response /* (1000, 10, 2015/12/04) */
the guest to address his concerns
I certainly understand his frustration when he received the wrong generation Bose Sound System from what he ordered and I apologize for thisI've worked with the Buyer to correct the issue and to
verify that our online fulfillment centers do have the correct generation to send to our guests going forward
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 12, 2015/12/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Target folks called me and promised to investigate the issue also they apologized for the wrong that was done, I am very happy with the resolution provided

Thanks for contacting Target on behalf of our guest *** *** and his inquiry about the status of his recent buy online piin store order In reviewing this order, I noticed an error occurred while the order was processing; this is why the order wasn’t ready for piwithin the
time frame. I understand that the guest still wants the order and I’ve been able to push it through. The order is ready to be picked up at his local Target store and he has been notified I appreciate that he chose to order with Target and apologize for the frustration that this order has caused him. I would like to invite *** back for a better experience which is why I’ve sent him a $electronic GiftCard that he can use either online or instore. It should arrive to his email address within hours As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:
Complaint re-opened consumer response;In response to this complaint, I am wondering how I get ahold of the person to put the money back on my PayPal account because the order that I just placed again was cancelledSent from Lee Ann's phone

Initial Business Response /* (1000, 5, 2015/12/22) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached out to our guest to address his concerns
I've reached out to the guest directly via emailI have issued a manual refund for the
damaged TV, as well as offering comparable replacement options
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***

Initial Business Response /* (1000, 7, 2015/12/15) */
Thanks for contacting Target on behalf of our guest ***I'm writing in response to your notification and to address our guests concerns
The response to Target's 15% off sitewide offer on Monday, November was unprecedented
Many of our guests were unable to take advantage of the offers and I sincerely apologize that they were among the guests that were inconveniencedI recognize there are many options where our guests can shop and I truly appreciate that they chose to shop with Target
In looking at their order, I do see that the order for the iPad mini was cancelledIt was one of the most popular items and sold out quicklyI do see that another order was placed for in store pickup and the price was changed to match that of the initial cancelled order, so an adjustment of price will not be necessaryI'm sorry their experience was so frustrating and I'll be sure to pass along their feedback to our senior leadership team
I understand my apologies may not completely eliminate their frustration, but I hope they'll give us another chance and continue shopping with us
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

I am rejecting this response because:
Dear Customer Support,I just received my package today, April For some reason the package went missing and wasn't recovered until todayI alerted my local post office weeks ago prior go this incidentThey delivered my package today and to my surprise the package it self is damaged and I can't seem to get the sound bar to play I will include some attachments, to provide you with some proof that the package is damaged. Like are you serious? All this time waiting around and the package looks like somebody threw itThe speaker itself is partially damagedThere is a large scratch on the side(s) of the packageOther than that the speaker works but I feel ashamed in target for not providing anythingWhen I called you guys the team member told me, there was nothing you could do and rudely hung upThis wasn't the first time I called it was the secondThe first one had no idea what they were doingNot to mention all the emails that were sent to you guysIt was and still is very unprofessional, law enforcement was contacted a week ago and I alerted them as on 4:pm CT time that I received the package. As for usps and ups they claimed no responsibility or liability for the package when it was lost, due to the fact it stated it was delivered and for the fact there was no insurance on the package itselfI feel ashamed as a target customer as well as a target redcard owner to received the customer service we receivedI am still disappointed how this package turned on and the fact there are scratches on the item, and for the box damages it really saddens me because I hardly shop online and when I do I really do have standards and this package does not meet my expectationsI feel embarrassed to be a loyal customer for so longIf this is type of package I am going to get for placing online orders, I simply will not use target.com nor will I step foot in another target store. As for this, I would like an outcome for this package because I refuse to accept how this package look, no I did not sign for anything my local post office dropped it off and I had no idea what it was nor was I home( I would of refused this awful looking package if I saw it!!) can you please get in contact back with meI would appreciate itAs for contacting the media, I will be alerting the media if this situation does not improve, because this is ridiculousThank you for your time and consideration in this caseI really appreciate you getting back to me and I hope you have a wonderful day!Thank you *** ***

Thanks for contacting Target on behalf of our guest *** *** I have released the funds back to the guest’s Target GiftCard that they used to place the order I apologize for the delay with their refund as our teams had to look into this further due to their information also
being blocked for reselling Target products We would like for them to know that Target reserves the right to prohibit purchases of any merchandise to resellers. "Resellers are defined as a company or an individual that purchases goods with the intention of selling them rather than using themTarget grants them a limited license to access and make personal use of the Site and the Content for noncommercial purposes only." So for all their future personal purchases, we invite them to only shop the great selection of items available in their local Target store As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com