Target Corporation

Thanks for contacting Target on behalf of our guest *** *** I understand that Mr*** would like to delete his Target.com accountAs of 1/25/the account has been disabledUnfortunately, we don’t have the capability to completely delete an account, but it has been disabled and
can no longer be usedIf Mr*** would like to create a new account with his new email address he is more than welcome to As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest *** ***.I understand that *** still sees the charges on her payment within a few days after her pickup in-store order has been confirmed cancelled.I’m sorry for any confusion caused and I’d be happy to clarify this to our guestAfter an
online order is submitted, an order acknowledgement email is sent, which includes the order details along with an estimated tax amountTarget then puts a pre-authorization hold for the total of the order valueTarget doesn’t charge her payment method until the item is shipped or picked upIn her situation, the order was cancelled on 08/03/then the pre-authorization hold should’ve been automatically dropped off her payment within 7-business days from the cancelled datePlease keep in mind that the specific time frame may vary based on your financial institution.I wasn’t able to find her order that was submitted on 08/03/in our systemI searched by her email address ***@yahoo.com and other information she provided, but I couldn’t locate her orderWe had a recent system update, which we’re no longer able to locate cancelled order in our systemWith that being said, *** hasn’t been charged for her cancelled order.If she still has concerns about the pre-authorization hold on her payment, I’d recommend that she reaches out to her bank for further assistance.Since Target doesn’t charge for our guest’s cancelled order, we consider this matter closed.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe have shared the guest’s comments with both the Oxnard West and Paso Robles Store Leadership teams for further review and
follow up to help avoid a similar circumstance in the futureAs a good will gesture we sent an eGiftCard As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thanks for letting us know the additional concerns of our guest *** ***The guest’s order was cancelled and as a result she wasn’t charged for the order. A pending authorization is placed when an order is submitted, but the funds are released within days in the event of a cancellationStore Management is empowered to make the final decision regarding a price dispute. As previously explained; Target reserves the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice. Our complete policy on pricing errors can be viewed by copying this link http://help.target.com/help/subcategoryarticle?childcat=Price+Match+Guarantee&pa...⇄ and viewing: What should I do if I find an item or pricing error on Target.com? As it turns out, we aren't able to offer any other options for this situation and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officewww.target.com

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how upsetting it must’ve been when she wasn’t able to place orders using her locked account While her account is locked, she is still able to use her Target GiftCards saved in her Target.com
account, however, she’s unable to place orders using her account The guest called in on July 3rd and a team member opened up a ticket because the guest wasn’t receiving the email to help her reset her passwordIt was resolved and they were able to conclude that the guest had previously opted out of receiving emails from Target.comThey opted the guest back into receiving emails sent by Target.com and I’d be happy to resend her the email to help her reset her password if she hasn’t already As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/12/21) */
Thanks for contacting Target on behalf of our guest***
I realize that long hold times and delayed email responses are frustratingTarget has hired on hundreds of additional team members to help us through our holiday season
However, even with the increased staff we've had far more contacts than expected and as a result there have been longer wait times and we are responding to emails as quickly as possibleTarget strives to provide each and every guest with exceptional guest service so I appreciate the guest's patience during this time
Based on my research, I can confirm that the guest reached out directly to Target.com Guest Services on 12/18/and a replacement order was createdUPS tracking information for the replacement order indicates the package is out for delivery and estimated to deliver by the end of the day today, 12/21/
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Initial Business Response /* (1000, 5, 2015/10/07) */
hello ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we have reached our guest on October 7th to address their concernsOur guest has decided to keep the game and no longer
pursue this
At this time we have no further resolution for the guest and we consider this matter closed
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Nancy
The Target Team
www.target.com
Initial Consumer Rebuttal /* (2000, 7, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response because I was asked to provide a list of information which I have no time forAdditionally, the game is an entertaining product from NintendoI end this dispute for extensive and strenuous time effort needed to respond to the Target's request for collateral information; I do not end this dispute on the MeritsTarget is a place I will not recommend to anyone; they did not protect our privacy and accounts a couple years ago and now they are lieying and misrepresenting to us about return policies

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsWhen I reviewed the order in question I show it was placed on 11/30/and delivered within the estimated delivery date we provided which was between
12/04/and 12/08/The guest’s complaint states she attempted to return the headphones on 01/23/This is outside Target’s day return policy for electronicsI tracked the return and partnered with our return center to ascertain whether or not we received the returnOur Order Research Team and return center have no record of the Beats Solo On-Ear Headphones being received; a refund won’t be issued for this orderI provided a link for the guest to review our return policyAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response becauseAt this time my warranty issue has not been fully resolvedYes I have spoken with Amy to address my concerns who then stated would contact me last Monday once she had an opportunity to contact the warranty company for reviewNo one contacted me on MondayTuesday I got a call from a supervisor with the warranty department wanting to follow up on an email she had gotten which I am assuming it was from AmyThe supervisor in the warranty department just called to confirm that I had gotten the return label emails which I had gotten on Monday and had already gone out and spent $out of pocket on packing materials to send back my covered productsWhen speaking with the warranty supervisor she tried to explain the process of what to expect for my returned itemsThe biggest one being my son's psShe asked if I had any additional questions and that was the end of the follow upI did get an email with a Target gift card for the refund of my wireless router since I guess items under have a reimbursement plan vs my PSwhich is only a protection planI have a few comments on the refund process, I used my Target Debit card to purchase my wireless router and instead of refunding me my cash they returned it as a Target Gift card which means I have to shop in their store to replace my product or use it on other itemsThis is not a refund but Well my husband and I decided to go and purchase another top notch router however the other issue I ran into was since I had to use the gift card vs my Target Debit card I was going to lose out on the 5% discount I would normally getI did however get a wonderful store manager who applied the discount after I showed her my claim and my original purchase receipt showing I used my Target Debit cardI guess I am half way happy with my complaintI just got notice yesterday that they finally got my PSand are working on itI mailed it out last Tuesday using the provided UPS labelI can't say I am happy since I am still waitingThey should provide customers with an overnight shipping labelMy son has been so bummed not being able to talk with his friendsNow I am being told it could be upto another business days while they see if they can fix his PSor even longer if they need to wait on partsSo I have to reject since I do not have an outcome yet and will be past days allowed for my response

Initial Business Response /* (1000, 5, 2016/02/09) */
Thanks for contacting Target on behalf of our guest *** and their experience regarding their order experience
Upon receipt of your contact, I reached out to our guest to address her concerns
The replacement order
*** has been confirmed picked up by EFWI have upgraded ***'s shipment to Inside the Door allowing us to set up a time for delivery so she doesn't miss any work
The guest service experience *** described isn't part of our guest service philosophy, and I'll personally follow up with our team members as well as their leaders to ensure they're familiar with the processes and policies Target has in place
As it turns out, our team members do not have the capability to contact our vendor partners to check the status of an orderThere appears to be a disconnect in the communication within our system and Sealy, that caused ***'s first order to cancel and then the second order to appear as shipped and in transit in our systemOur IT team is now aware of this disconnect and are in process of fixing this so it does not happen again
An additional $discount was already issued to ***'s order and a $eGiftCard was issued for her experienceI can't apologize enough knowing Target has let her downI've sent *** a $Target eGiftCard to her email addressAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 7, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The shipper, EFW had already delivered the item prior to their contactFurthermore, none of the times he listed for delivery would have worked with my schedule anyway
The discount was applied by a prior representative to my order for the issues that I had up until Jan5th with the order and for their poor customer service, NOT FOR LOST WAGESI called in and asked for a discount, but not for the gift card (I would have been perfectly happy without it)The issue of my lost wages did not occur until 1/20, when Target explicitly stated via VOICEMAIL and email via EFW that it was being deliveredA Target CS agent also confirmed this when I called in to double check
I emailed the individual back letting them know I do not accept/want the gift card and that their reasoning behind not immediately giving me the requested discount is not acceptable

I am rejecting this response because:
Complaint re-opened consumer response;In response to this complaint, I am wondering how I get ahold of the person to put the money back on my PayPal account because the order that I just placed again was cancelledSent from Lee Ann's phone

Thanks for contacting Target on behalf of our guest *** *** and her request to expedite the shipping on her recent order of quilts.I sincerely apologize that we were not able to expedite her order as she had requested; once an order is placed we’re unable to upgrade/change the shipping
method. I’ll be sure to share her feedback and experience with the team member that helped her place the order. I’m showing that the order was delivered yesterday and hope that she is now enjoying the beautiful quilts. I do understand we let her down and would like to invite her back for a better experience. I’ve sent her a $Target Gift Card that she can use either in store or online. It should arrive on 12/06/to her email address she used to place the order.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

I am rejecting this response because:
There was no in-store communication of the day return policyI would not have purchased if I had seen said marketing of the day return policy, and I maintain that the cashier should have communicated the return policy before I made paymentI have to sell everything on eBay and compete with Target as they are still selling the items on their websiteThis is an enormous hassle and I'm surprised that Target would want to direct potential customers away from their website and towards my eBay storeI'm so frustrated with having to ship everything out while competing with Target's own sales of the same items that I no longer shop at TargetTarget should assume that myself, having spent over $on seasonal homegoods, represents a customer and household that annually spends thousands of dollars in their storeThey lost this household as a customer base for refusing returns of no more than $of unopened new products they continue to sellThis past week I steered a group of friends away from Target as I refused to go, and had to explain to said group that Target has an unmarked day return policy on new and unused item until after the sale is madeTarget has chosen to stick to their day policy to save themselves a minor inconvience and in turn has lost thousands in annual sales

Thanks for reaching back out to us regarding the concerns of our guest *** *** and the status of her refund.I did respond back to *** via a phone message on 09/13/2017. Regarding her refund, this was requested on 09/and actually processed on 09/11; this was five business days including the Holiday and weekends. I apologize for not clarifying this, but each card has different time frames when they actually issue the credit back. If she is not yet seeing the refund on her account, she would need to get in touch with the card issuers so they can look into it for her. This is one of the few things that I'm unable to help with since it involves her personal and confidential information.I cannot apologize enough for her entire experience, it has understandably been very frustrating for her. She has been more than patient with us and I’d like to thank her for that. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** I have released the funds back to the guest’s Target GiftCard that they used to place the order I apologize for the delay with their refund as our teams had to look into this further due to their information also
being blocked for reselling Target products We would like for them to know that Target reserves the right to prohibit purchases of any merchandise to resellers. "Resellers are defined as a company or an individual that purchases goods with the intention of selling them rather than using themTarget grants them a limited license to access and make personal use of the Site and the Content for noncommercial purposes only." So for all their future personal purchases, we invite them to only shop the great selection of items available in their local Target store As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** and his issue with his recent pick up in store order from Target.com.I was able to speak with *** this evening regarding this issue. I sincerely apologize that his order was cancelled instead of the team member offering to
call him back when they were able to locate his order. At this time, because his order was cancelled we are unable to send a replacement order to him. However, I have sent him an electronic GiftCard that should arrive to his email address used on his order within 4-hours. He can use this GiftCard to place a new order for the product he needs.I appreciate him taking the time to share his feedback and experience with me. I will be sure to share his experience with our senior leadership team.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of *** ***We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, *** exceeded the maximum discount per household by submitting multiple orders Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** *** I’m sorry to hear that the guest received the Samsung Galaxy Sin such a disappointing condition The guest is correct and the phone is returnable in store and online, even if the phone has been openedAs long as
there is no liquid or physical damage to the device, her phone is still eligible for a return if she would like me to start the process and send her a return shipping label I have also followed up with the team members that she spoke with to provide coaching and ensure that they’re providing accurate information. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 10, 2015/12/04) */
the guest to address his concerns
I certainly understand his frustration when he received the wrong generation Bose Sound System from what he ordered and I apologize for thisI've worked with the Buyer to correct the issue and to
verify that our online fulfillment centers do have the correct generation to send to our guests going forward
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 12, 2015/12/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Target folks called me and promised to investigate the issue also they apologized for the wrong that was done, I am very happy with the resolution provided

Thanks for contacting Target on behalf of our guest *** ***. I’m happy to hear that our guest decided to take advantage of our ship to store optionThis service is meant to be quick and easy and I’m sorry that wasn’t her caseWe should’ve informed her that the order couldn’t be
cancelled until the item arrived to the Target storeSince the shipment arrived on March 22nd, I was able to cancel the order and the pending charge should fall off within 3-days. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Shanetra Target.com Guest Services www.target.com