Target Corporation

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Our social media team had been in contact with Ms. [redacted] and offered her a small Target GiftCard as a goodwill gesture. I...

discussed her experience at the store, assured her I would follow up with the location and documented the information in our system. I contacted the Stow Target location and discussed her concerns with the leadership team.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com

Thanks for keeping us up to date on the concerns of our guest [redacted]. I’ve left a message for her to call my direct line.  I would love to continue to work with her to place a new order so her daughter can receive her Barbie Dream House.  I’ll be sure that she won’t pay more than her original order. I’ve also been in contact with the store and provided feedback on her ship to store experience.  If [redacted] does decide to place a new order, I will work directly with the store management to ensure that she receives her order. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Pauline Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. [redacted] requested a direct response. I emailed the guest a recap of the response I originally provided the Revdex.com regarding the guest’s complaint. No further resolution for tis guest’s issue. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   We’ve attempted to contact our Guest by phone but have not received a response. We empower our Stores to make the right decisions for our guests. By limiting purchases to reasonable family size quantities we ensure enough inventory for all of our guests.   At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]   Sincerely,   Amy Target Corporation www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Additionally, Target let me know since the peanut butter glass bottles were broken, I did not need to return the items to them.  That was very helpful to me in this situation.  I am a fan of Target and appreciate their refund directly to my credit card.  In the future I will see if I can find that message about the refund going to paypal and not back the the credit card, as I did not see it during the ordering process.Thank you for your assistance with them matter.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to me. Target refunded the original payment, though they did not honor the promotion, nor did they reimburse any inconvenience. BUT I am very much grateful to Revdex.com's effort to help customers.

As it turns out we aren't able to offer any more information for this situation. The guest is more than welcome to dispute the charge with their financial institution, as we have not charge the guest the additional amount. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].  Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at...

###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent return experience and taking the time to speak with me about your concerns.   As we discussed the Clinton Pointe store Leadership denied the return within Target’s coupon policy. The policy states “We have the right to refuse, or limit the use of any coupon and/or subsequent return for any reason, including if guests’ reoccurring behavior becomes disruptive or the items are deemed not to be for the purpose of using or gifting.”   For the full policy, please visithttp://coupons.target.com/.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us review yours.   Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that $130 of her funds were held when the two GiftCards she purchased only totaled $65. Rest assured, she’s only been charged $65for the $50 Target GiftCard and $15 Target GiftCard. I’ve attached invoices...

for her reference as well.   When you place an order on Target.com, an authorization hold is placed to ensure sufficient funds are available for the purchase. If an order is cancelled, Target removes the hold on the funds and your financial institution will return the funds to your account according to the institution’s guidelines.  Authorization hold guidelines are determined by the card-issuing bank or institution, not Target, and vary from bank to bank.    Since Target only charged $65 to her Visa there isn’t anything to be refunded. If she sees anything different on her statement I’d recommend that she contact her card issuing bank and file a dispute.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologizes for the inconvenience Mr. [redacted] experienced when he contacted us multiple times regarding the price match for Philips Headphones. When price matching an item on Target.com, the item...

has to be from an online competitor or the competitors ad. Target doesn’t price match store prices without it specifically being in the ad. Our price match also states that the item has to be in stock and available to be shipped in order for the price adjustment to be applied. Target stores could potentially price match, but only if this offer is in the local competitor's print ad. At this time, we are unable to issue a price match of $10 for the Philips Headphones; we would be more than happy to honor the online price of $39.99 though.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Thanks
so much for contacting Target on behalf of [redacted].
 
I
can only imagine how disappointing it was when one of the parts to her love
seat was damaged. I’m going to do what I can to help!
 
Since
the vendor hasn’t responded about replacing her broken piece...

and the remaining
patio set is already assembled, I can replace just the entire love seat. I know
that she wants the complete set by Thanksgiving and since I can’t guarantee a
delivery date, before I process a replacement for the love seat, I’ll wait for
a reply from [redacted] to ensure that she feels comfortable moving forward.
 
To
complete her return, our carrier will have to pick up the damaged love seat. I
know this isn’t the experience she would expect with Target.com so once the
exchange is complete, I’ll apply a 10% discount to her order.
 
As
always, I appreciate the assistance you provide us with our guests. If you have
further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear the disappointment our guest felt after being informed that his shipment was being returned back to us. After reviewing his shipping details, I found out that FedEx had issues delivering the shipment to the address...

provided on the order. I understand after speaking with our online team he was promised a refund that he hasn’t received. As of today 12/08/2016, I confirmed a refund was processed for all three missing items on 12/06/2016. With that being said, our guest is correct. He must allow 7-10 business days for the refund of $43.89 to post back to his Target Debit Card. We know shopping for the holidays can be stressful enough and I’m deeply sorry that we’ve added unnecessary stress to his Holiday Season. I cannot apologize enough for his delayed refund and understand the frustration our guest is feeling. I hope Mr. [redacted] will give us another chance to provide the great service that he’s come to expect from us here at Target.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thank you for contacting Target on behalf of our guest [redacted]. It’s unfortunate to hear that his order was cancelled after making the choice to patiently wait for the KitchenAid Mixer to arrive. I’m sorry the service provided wasn’t pleasant for Mr. [redacted]. Our team member are here to...

assist our guests to the best of their ability.His feedback regarding the lack of information provided within his email has been shared with our technical team. I understand that advising him to monitor the site for future inventory isn’t the resolution he was seeking, but there isn’t another way to inform him when the item becomes available.Even though, I’m unable to take back what he has already encountered I’m sending him a $20 eGiftCard to invite him back for a better online experience. I hope he’ll accept the eGiftCard and hopefully use it towards his future KitchenAid Mixer.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I can only imagine her disappointment when she realized she never received a shipment containing the boys’ jeans from her Target.com order. I know when she contacted Target regarding this matter she expected a fast and quick...

resolution and this clearly hasn’t been the case; I’m deeply sorry. A manual refund of $33.98 was issued to her REDcard Debit Card on 03/25/16 for the boys’ jeans. She’ll receive the refund within 5-7 business days. I’ve taken a look at her order and due to a system error, her replacement order was stuck and couldn’t be shipped out to her which is why she never received the items within the timeframe initially provided. I’ve shared her experience with our technical teams to determine the cause of the system error to make sure her experience doesn’t happen again. Target strives to provide our guests with an effortless guest service experience and I’m sorry misinformation was provided to her time and time again. I’ll follow up with the team members that she spoke with and their leaders to provide coaching to ensure correct information is being shared with our guests going forward. I recognize there are many options on where [redacted] can shop, and that’s why I truly appreciate that she’s been a loyal Target guest. I’ve sent her a $20 Target eGiftCard to her email address. While I know I’m not able to change what she’s already experienced, I have confidence that if she uses the eGiftCard toward a new order she’ll have the experience she’s come to know and love from Target. I understand my apologies may not completely eliminate [redacted]’s frustration, but I hope she’ll give us another chance and continue shopping with us. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. We understand Mr. [redacted] is reaching out in regards to a purchase made on 9/16/16. The guest made this purchase through our Target Store on eBay marketplace. Mr. [redacted] was blocked from shopping on our eBay marketplace due to extreme...

abuse of Target’s return policies. Mr. [redacted] has created at least fourteen different user names with varying spellings of his name and address which Target believes to be an intent on misleading and exploiting Target’s return policies. As a result he won’t be able to return any items. Mr. [redacted] has returned hundreds of orders that Target was forced to pay selling fees to eBay as well as shipping cost for all items. For these reasons Mr. [redacted] was not permitted to return the items in questions. Mr. [redacted] has additionally filled a chargeback claim for this transaction for this order with PayPal and his form of payment stating the order was unauthorized. Mr. [redacted] has specifically acknowledge he knowingly placed this order, making his claim it was unauthorized invalid, and stating he purchased this item with the intent of returning it to our store. Mr. [redacted] has contacted us about this matter several times and has been notified by our team members as well as the Assets Protection officers in the stores that he not permitted to return any orders. Target considers this matter closed as all possible options have been explore and repeatedly discussed with the guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I recognize that the shipping details provided on USPS website hasn’t provided any updates since the order has been placed. However, as I stated before I was able to confirm that the shipment was lost in transit. Meaning the item isn’t expected to arrive to the guest. With that being said, a full refund has been processed and should be credited back to her account within 3-5 more business days. Since no further action will be taken, Target considers this matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Initial Business Response /* (1000, 5, 2015/10/27) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
I show that a refund was issued in the amount of $15.71. Our order research team has processed a...

manual refund in the amount of $66.63 which the guest should receive in 10-14 business days.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am satisfied with the refund given to me. However the facts in Target's response to my complaint are not true. I wasn't contacted by Target about this problem before or after they received notification of my complaint against them. I received no phone call, email or mail from them. all contact with them was generated by me, but after filing my complaint about them I did not contact them any more. I just want the record to show that they didn't do what they said they did.

Initial Business Response /* (1000, 5, 2015/06/04) */
Dear [redacted],
Thanks for contacting Target Corporation regarding the experience of our guest, [redacted]. Included, you will find our response to Ms. [redacted].
As always, we appreciate the assistance you provide us with our guests. If you...

have further questions or concerns, feel free to contact Target Guest Relations at (800) [redacted] regarding case number: [redacted].
Sincerely,
[redacted]
Target Corporation
[redacted]
Dear [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience you experienced.
I understand you have some questions regarding items on Target.com. Despite our best efforts, a small number of items on the site may be mispriced, described inaccurately, or unavailable. We may experience lags in uploading updates throughout the site and in our advertising on other sites.
We don't guarantee the accuracy or completeness of the information on Target.com, including prices, product images, specifications, availability, and services. Target reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. I'm sorry for any disappointment but this offer isn't available.
I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns. I've documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they're providing the best possible service.
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.
Sincerely,
[redacted]
Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].   I apologize for any frustration Ms. [redacted] has experienced. Authorization hold guidelines are determined by the card-issuing bank or institution, not Target, and vary from institution to institution. The timeframe it takes for a hold to drop off of a PayPal account is at the sole discretion of PayPal.   Ms. [redacted] was issued a cancellation notification for her order on 12/16/2016 at 03:43:20 CST. Per the Terms & Conditions on Target.com, “In addition to all other rights available to Target including those set forth in these Terms & Conditions, Target reserves the right, in its sole discretion, to terminate your account, refuse service to you or cancel orders.”   Due to recent order history, we have reason to believe Ms. [redacted] will be best served in our stores going forward. We appreciate her patronage, and we welcome her to continue to shop in our stores.   As it turns out we aren't able to offer any more information or other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 5, 2015/06/22) */
Thanks for contacting Target on behalf of our guest [redacted]. We've attempted to contact our guest by phone and are currently waiting for a response. We'll get back to you with our resolution as soon as we receive a response from our...

guest.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (3000, 8, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are only so many times someone can say "sorry" and "we'll be sure to provide your feedback" in a phone call. She was professional but honestly it was all a transcript response. Clearly target doesn't see the issue with their employees lying to their customers and stating one thing and doing something else. I have a screenshot of what I was to pay, and was charged differently after asking multiple times what I'd have to pay. Target probably thinks their response was enough so enough is enough. I'll be canceling my card with them and switch to another store.
Final Business Response /* (4000, 12, 2015/06/26) */
Thanks for your response to Target on behalf of our guest [redacted]. I have received and reviewed the attached screenshots provided by the guest.
The screenshots show that GiftCards were entered on the order, it is not the summary page that shows they will be applied or the confirmation page that shows they were applied. On occasion, there are systematic errors where a GiftCard is not charged on an order even though it was applied to an order. Our system would show an attempt of use on the GiftCard for the order, however, that is not the case for our guest.
As I continued to review the case, I did notice that the guests Target.com account had two GiftCards saved that totaled $75.00. I was able to verify in our system that these GiftCards had a zero balance and had been used on recent store purchases. I had inquired about these GiftCards when I spoke to the guest but I received no reply. I had advised her that in order for me to re-issue $75.00 in GiftCards, I needed to verify that they had a full balance and could do this by her providing me either the receipt number the GiftCards were purchased on, or by providing me the GiftCard numbers she used on her Target.com order.
Using the screenshots that the guest has provided, I have been able to verify that these were the GiftCards in question that had been used on recent store purchases. I will provide a summary of this below.
GiftCard ending in [redacted] for $50.00:
$45.76 was used on an in-store purchase on 06/16/2014
$4.24 was used on an in-store purchase on 06/20/2014
GiftCard ending in [redacted]:
$8.93 was used on an in-store purchase on 06/20/2014
$16.07 was used on an in-store purchase on 06/20/2014
Currently, I am unable to reissue the $75.00 in GiftCards since they no longer have a remaining balance. Should the guest feel that this is in error, she would need to file a police report. At this time we have no further resolution for the guest and we consider this matter closed.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].