Target Corporation

I am rejecting this response because:The statement that I received a $30 gift card because of Target's error is not accurate.  That gift card was not given to me, it was actually charged to my credit card at the time that I placed the order for the chairs in question.  The gift card had absolutely NOTHING to do with the fact that Target had a "technical error" which did not allow them to process my return.  I called many times and spoke to many representatives who were dishonest, not helpful, hung up on me and were completely rude and did NOTHING to help me solve this issue.  The fact that I had to file a claim with the Revdex.com in order to get the money that is owed to me is ridiculous.  I am not asking Target for a loan, I am asking them to compensate ME for the loan I supplied THEM starting on February 15th, when they received back the last of the 4 chairs that I purchased.  Additionally, the third chair, returned on tracking number [redacted], received on 2/4/15 by Eric [redacted] has not yet seen my $20 shipping fee returned to me.  This is why I am requesting $178.35, NOT $138.35.  I will not consider this issue resolved until $178.35 is returned to my credit card and I receive an apology in writing for the way I have been treated by Target Corporation.

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how disappointed she was when she realized that she wasn’t refunded in the amount of $10.34.   On 12/31/2016 a Target team member processed a $4.52 refund since the shirt went on sale, bringing...

her total down to $5.82. When she returned the shirt to a Target store, she was refunded for the remaining amount of $5.82.   The first refund with her Target Debit Card failed so I had to reprocess her refund of $4.52. She should receive it within 7-10 business days back to her Target REDcard.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that she had difficulty when trying to place a recent order. Shopping on Target.com is supposed to be fun and easy and clearly this wasn’t the case.   It saddens me to hear that when she called to...

get help she feels that the team member wasn’t familiar with the situation and wasn’t helpful. The guest service experience she described isn’t part of our guest service philosophy, and I’ll personally follow up with our team members as well as their leaders to ensure they’re familiar with the processes and policies Target has in place.   Target recently changed our ordering platform so I’m not sure if that caused the issued. When guests have a Target.com account our system automatically saves the payment method to their account. As a result it saves them time on checking out. It’s possible that the default payment method may have been expired which is why she encountered the error. However, she has removed all the payment methods so I’m unable to confirm this or not. Our team members attempt to help our guest’s trouble shoot online shopping issues. The typical steps are to clear browsing data and also try a different browser. Since the guest had already done those steps the next step would’ve been to try to enter in the payment method again on the order, hence why she may have been asked for that information. Target is also a PCI compliant company and takes our data security very seriously. I’ve requested that our technical team pull the back end data to determine what was causing the error, but with the payment methods being removed they may not be able to find anything. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent return experience.   Target’s return policy on bicycles states guests can return or exchange a new and unused bike, or a defective bike, with a valid receipt dated within 90 days. Because this purchase is outside our return policy we are not able to assist with a return or an exchange. I’m sorry for any disappointment.   For our full return policy check out www.target.com/returns.   Thanks for letting us review your experience.   Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].  It sounds like there were several issues with the delivery of Ms. [redacted]’s order, and when she called to speak with our team members, she came away from the conversation feeling dissatisfied. It looks like this was Ms....

[redacted]’s first experience ordering with us online, and I’m sorry we’ve let her and her family down.I’m happy to say that our team members have issued a replacement for our guest and in light of her sensitive time-frame, upgraded shipping has been provided at no expense to her. In addition, I’ve issued a $5 GiftCard to her email address. I realize there’s no way to undo what’s already happened, but I’d love to invite Ms. [redacted] back to place a new order with us using this GiftCard. I’m confident she’ll have the kind of shopping experience she truly deserves to have as a Target guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/12/10) */
Thanks for contacting Target on behalf of our guest [redacted].

I'm sorry to hear that our guest didn't receive the 10% Target GiftCards promotion. This event was only for one day on 11/28/2014 from 6am - Noon PST. I've reviewed her...

order an hour after the promotion had ended. As a result the discount wasn't applied to her order because it didn't qualify.
This particular promotion was extremely popular and many card designs sold out quickly. To ensure that our guests received their orders as quickly as possible our fulfillment team did substitute card images for similar ones if they were available.
Please keep in mind that the Target REDcard doesn't extend the 5% discount on Target GiftCard purchases which is why she didn't see that discount.
I understand that the GiftCards arrived late and weren't what she was expecting. Since it is a year past her order being submitted I'm unable to credit her original payment method due to system limitations. However, I've requested a Target GiftCard be sent to her email address for the difference she requested.
In their current form eGiftCards can only be used on Target.com unless saved to a Target.com account which will generate a 2D barcode that the stores can scan. I know I'm not able to change what she's already experienced, but I have confidence that if she uses the eGiftCard toward a new order she'll have a much better Target.com experience.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/12/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the reply except I have not received the gift card as mentioned in Target's response. Is there a processing delay?
Final Business Response /* (4000, 9, 2015/12/21) */
I'm sorry to hear that our guest didn't receive the eGiftCard.
I confirmed there was a technical glitch which caused the eGiftCard to get stuck. I've reprocessed the eGiftCard and confirmed it went through. The guest should have received an email indicating that an eGiftCard is on the way.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I am rejecting this response because:Disagree with the decision.

I am rejecting this response because:I understand Target's return policy of 120 days.  I do not want to "return" the item in the sense that I am unhappy with its color, appearance, etc.  The product is defective.  This is a quality issue.  I was sold a product that does not work and I am asking for a refund.  Dressers are not meant to last for four months/120 days.  We purchased the dresser for our baby who was born in mid-October, which is when we began to use the dresser.  In December, one of the drawers began to fall out of its track on a regular basis.  It will no longer stay in the track.  The dresser is not functional, as it is missing a drawer and the other drawers are exposed.I've contacted the manufacturer, Storkcraft, and they shared they could send replacement parts.  Unfortunately, none of the parts are broken.  The track on the drawer and on the inside of the dresser are both intact.  The drawer simply will not stay on the track.  It appears that the dresser has shifted or expanded and it no longer fits together the way it was designed.  Storkcraft also shared that since I exchanged money with Target, Target is responsible for the refund.

I am rejecting this response because:  I received an email from "Nancy" associated with Target regarding my submission of a complaint to the Revdex.com.  This was forwarded to the Revdex.com for review.  I did not submit a notice to the Revdex.com because of "frustration and inconvenience" and I resent those assumptions as outlined by Nancy.  My complaint states that the Target ad listed a Samsung Galaxy s7 edge for sale at Target stores and through Target.com.  The Target store informed me that the item listed for sale was not available because Samsung does not sell "unlocked phones"   I felt this to be a lie as another store (Best Buy) had the same item for sale.  I never requested a price match.  In addition, the phone was not available through Target.com  .  This complaint to the Revdex.com was registered simply because Target has engaged in false advertising for a product that is not available through the Target stores or through Target.com.   The listing at the Target web site was an inferior and different phone than the one listed and pictured in the advertisement.  I believe Target should be reprimanded for their intentional misleading ad and promotions.  The response from Nancy did admit that the item was not available through the Target store but does not acknowledge that it was unavailable through Target.com .  Hence, this is untruthful and deceptive advertising.  I tried to resolve the concern through the Target chat option but this went by way of a"have a nice day" response.

The desk has already been assembled so there's no need for a new one to be sent out so i'll just accept the $25 gift card

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Mr. [redacted] contacted us with concerns about an experience at our Ellicott City, MD. Target store. [redacted] was concerned that the...

advertised offer of $300 on an iPhone trade in from our July 10th – 16th circular was unclear and confusing. When he requested additional information from the mobile kiosk team members at the store they were unable to adequately explain the promotion.   I spoke with Mr. [redacted] and advised that I would document and share his concerns with leadership. We are sending him a Target GiftCard as a goodwill gesture.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]   Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.  It looks like the box containing the cushions was missing from the guest’s delivery. Replacement orders can’t be created on existing replacement...

orders. I checked our inventory and show Aimee 6pc Seating Set is out of stock so if she’d like I can set up a pickup order for the portion of the patio set and issue a refund.  At this time sending replacement cushions isn’t an option. I requested the guest respond to this email if she’d like me to proceed with the pickup order and refund. I issued the guest a Target eGiftCard for her poor experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of [redacted]   I'm very sorry to hear that his Target GiftCard was used without his knowledge.  I can only imagine how frustrated and confused he must've been so I appreciate the time he took to bring this to our attention. After...

further review, I have requested a replacement Target GiftCard be mailed to the guest for $469.38.   Our guest will be notified via email once the gift card ships and it should arrive within 3-5 business days of shipment. Due to the high dollar value the GiftCard will be mailed with UPS and will require a signature upon delivery. UPS will attempt to deliver the package up to three times. If the guest isn’t available on the first attempt, UPS will come out two more times. Should the guest not be available on the third attempt the gift card will be returned to Target.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target GiftCards ###-###-####.   Sincerely,   GiftCard Operations   Case [redacted]

Thanks for contacting Target on behalf of our guest [redacted]. We’ve attempted to contact our guest by email and are currently waiting for a response. During my email to the guest I asked him to please provide his order number and the date the order was placed, for further...

assistance. We’ll get back to you with our resolution as soon as we receive a response from the guest. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].I understand how frustrating this process has been for Mr. [redacted], and we apologize for any confusion surrounding our billing procedures. The promotion Mr. [redacted] received is a bundled promotion to buy a console and receive a free...

game. Per our website, we clearly state that when purchasing items as part of a multiple item promotion (such as Buy an Item get an Item Free), the promotional discount is based on the lowest priced item and then applied to each item in the order proportionately. If you choose to return any of the items, your refund will be reduced to the discounted amount for each item. All items must be returned for a full refund.In Mr. [redacted]’s case, the amount of the game, which is $99.99, was proportionally applied as a discount to each item in the order. The Xbox One 2TB Console, which shipped and invoiced for Mr. [redacted], was discounted $79.99 and the remaining discount amount of $20 was applied to the Forza Horizon 3 Ultimate Edition game.I completely realize how disappointing it is for Mr. [redacted] that the Forza Horizon 3 game has not shipped yet. This game is in high demand and his order is currently in backordered status. If Mr. [redacted] chooses to continue to wait for stock, he will be first in line to receive the game when more product comes in. If he would rather have us cancel the game from his order while keeping the Xbox, the hold that is on his REDcard will drop off and we will honor the remaining discount amount of $20 on the purchase of a different game valued at $99.99. As a one-time courtesy, our team members have offered the $20 discount to Mr. [redacted] in the form of a GiftCard rather than as a discount on the purchase of a new game, should he choose to cancel the game from his current order and keep the Xbox.Otherwise, Mr. [redacted]’s purchase of the Xbox console falls within our holiday return policy and as such is returnable both online and in stores by 1/24/2017. To cancel the backordered item, please direct Mr. [redacted] to call us at ###-###-####. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. On the weekend of August 18th, Borderfree offered a free shipping promotion for use on Target’s International site, intl.target.com. Due to the unprecedented response to this promotion, the capacity for this market was...

temporarily exceeded. Holding all packages on delay wasn’t an option, and some orders had to be canceled. While the free shipping promotion is no longer available, [redacted] should have recently received an email offering $25 off their next online purchase of $100 or more on intl.target.com, and we welcome him to place a new order for the items he were interested in. I sincerely apologize for any further disappointment this may cause, but we aren’t offering any further promotions or compensation at this time.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, AmyTarget.com Executive Officeswww.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. We’ve attempted to contact our Guest by phone several times and are currently waiting for a response. We’ll get back to you with our resolution as soon as we receive a response from our guest. As...

always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely,  AmyTarget Corporation www.target.com

Thanks so much for contacting Target on behalf of [redacted].   Although Target strives to send eGiftCards within four hours of placing an order, a small percentage of GiftCard orders can take longer to send. This is why the email delivery states that it is ‘usually sent within 4 hours’....

  Under the ‘shipping & returns’ tab on e-mail Target GiftCards, you’ll notice that it explains that they cannot be returned. I apologize, but I’m unable to refund her for the $50 Target eGiftCard that she purchased.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I’m so sorry Mr. [redacted] doesn’t feel satisfied with the resolution we’ve offered to provide him. I understand it’s frustrating that there is not currently a ship date available for the Forza Horizon 3 game. Once there is concrete information regarding the inventory of this game, our guests with outstanding orders will be notified.Once again, because Mr. [redacted] has not been charged for the game there are no refunds to issue to him. The hold on his account only exists as long as he chooses to wait for the game to restock; he may opt to cancel the game from his order at any time. Once he cancels the game, the hold will fall off his REDcard after a processing period. If he would like to cancel, he may call us at ###-###-#### and our team members will be happy to assist him.As it turns out, we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget Executive Officestarget.com