Target Corporation

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent TV purchase on Black Friday.   Our Black Friday weekly circular advertised a Samsung 55” curved smart, 4K UHD resolution Motion Rate 120 model number 55KU6500 priced $697.99 with a free $70 Target GiftCard offer. Without more information including the REC ID # (the 18 digit number from the purchase receipt) to identify the TV purchase you made we don’t have any additional information at this time.   Feel free to respond to our direct email or voice mail with the additional information requested and we’ll research further.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.     Sincerely,   Nancy The Target team www.target.com

Thank you for the response regarding our guest [redacted] regarding the returns. I apologize for the confusion. The refund has already been issued for all three items. The guest does not need to return them. The refund was issued on 12/03 and should reflect their account within 10 business days, depending on their financial institute. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  Sincerely,  Kami  Target.com Guest Services  www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. After reviewing Mr. [redacted]s receipt information we advised that the item which was previously purchased in March was returned on...

April 4. That reset the return by date to June 3 taking into consideration the additional 30 day REDcard return. That is why the store was unable to process this return.   We advised Mr. [redacted] of our findings.    As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]   Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted] in regards to the difficulties she’s experienced in placing orders online. I understand that despite being unable to submit orders, she’s seen activity on her payment method; I can imagine how frustrating that must be.Adding a payment...

method to an order may result in an authorization hold on the method of payment equaling the order total, even if the order wasn't submitted. Per the Target.com help pages, “If you haven't placed an order and still see an authorization hold, check to see if you have a pending cart open on Target.com. Removing the items or the PayPal information will remove the authorization hold.” The length of time it takes for the hold to be removed once the cart is cleared will depend on the institution.Item location and availability on Target.com has impacted the checkout process for select guests in Alaska and Hawaii and we are currently working to resolve the issue. I apologize for the inconvenience and the difficulties Ms. [redacted] has had placing recent orders. Our technical team is working around the clock to resolve this checkout error. In the meantime, I recommend that Ms. [redacted] clear her cart on Target.com to allow the authorization hold she’s seeing to drop from her account.I sincerely apologize for any frustration Ms. [redacted] has experienced, and I look forward to her future order! As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.But  there delivery people delivered the item to the wrong address first. I found the item at a barn up the hill, which these people would have kept the item. Then after I found it broke it took a week to get it picked up. I arranged to be here the day of pick up and they did not show up. My time is of value too. So an item that was paid for was already two weeks into the process. After four days of pick up I called to make sure a replacement was being sent. Then I received an email that they had not gotten the old item back yet. That was another week. Then I received an email that the item was not available until sometime in May. By this time I'm regretting the whole thing. So when I asked for refund then I cannot get one even though the item according to the email is not available. You can understand my thoughts by this time. Now hopefully the item is suddenly coming. I hope it is left at my address it does weigh 91 lbs and barely fits in my SUV. I feel a review of there whole process and delivery people needs to be reevaluated and changed.

I am rejecting this response because:Didn' Resolve issue. Never received gift card.

Thanks for contacting Target on behalf of our guest [redacted]. I do apologize for my confusion. I listed this mixer using all the information Mr. [redacted] provided, but I understand it was not the same model that he was interested in purchasing. For my error, I’m sending Mr. [redacted] a $5 GiftCard to his email address.Our holiday season deals go fast, and inventory may run out quickly, both online and in stores. I see that Mr. [redacted] has placed an order 9[redacted]967 for his preferred mixer, and as long as this order remains active, it will keep him in line to receive the item when stock is replenished.As it turns out we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] D. I understand our guest is asking another $60 eGiftCard or a full refund for the damaged Compact Umbrellas. After researching his concerns, I was able to confirm his order was placed on 01/12/2016, not 01/16/2017. When our guest...

contacted our Chat Team he requested a GiftCard for the damaged item. That eGiftCard was delivered to his email ([redacted]@aol.com) on 06/17/2016. On 06/21/2017, our guest contacted us again and asked for a full refund for the damaged item. Upon that call a full refund was issued in the amount of $23.80 back to his Visa. In additional we confirmed the eGiftCard was received and redeemed for $56.69 at the San Antonio North Target on 06/22/2016. Since we’ve confirmed that our guest has been completely compensated for this entire experience, no further actions will be taken on this order. If our guest feels the eGiftCard wasn’t used by hi, then we advise our guest to contact their local law enforcement for additional help. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting us on behalf of [redacted] and her concerns regarding her recent cancelled order.I sincerely apologize that this issue has caused her so much additional time and frustration during an already busy time of year.  I can only imagine her disappointment when she realized...

the order for her grandson’s birthday present was cancelled.  I've contacted her several times asking her to call my direct line to discuss a time-sensitive solution; as of today, she has not contacted me.  I realize the birthday date has now passed and I'm unsure if she still wants the item.At this time, the bed is still in stock and she can place another online order, however we're unable to apply a discount before the order is placed.  We are more than happy to honor the same price as her original order, but the price will have to be adjusted once the order is submitted.  This means that the initial authorization hold on her method of payment will be for a higher amount, but when the item ships she will be charged the discounted price.  I know that she feels this is unfair however, this is how our system works.  I'll be sure to share her frustration and comments with our Senior Leadership team so that we can continue to review and improve our processes.I sincerely apologize for her disappointment and would like to invite her back for a better experience.  I've sent her a $10 electronic Target GiftCard that should arrive within 24 hours to the email address used to place the order.  I understand that we let her down but I hope she’ll give us another chance to provide her the great service she deserves.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
I don't know how many times I have to explain to Target, the item to be returned to them was too heavy for me to have taken to a store and again, I have contacted the bank and was told there was no refund. So, since Target is unwilling to try and work with me, I am out the money for this desk and I will not be returning to Target either in store or online. I'm done

I am rejecting this response because:an additional 7-10 business days is unacceptable when I have been waiting for my refund since December 31st. If someone came into Target and stole something, they would not accept this response. They have in a sense stolen money from me by refusing to refund the first two times, either on December 31st as promised or on January 14th when the item was returned. They have not apologized for the theft of my money, loss of interest earned on the money, or my 2 hours of time to get my money back with the numerous contacts to Target over this matter and now the time taken to complain to the Revdex.com to get my money back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But one thing I need to clarify, after the original Giftcard was used by $100, there are around $40 more left on the card and the clerk has already replaced it with a new card when I called on 1/22. However, he said he cannot give the $100 without investigation.  Thanks,  [redacted]

Initial Business Response /* (1000, 5, 2015/08/03) */
Thanks for contacting Target on behalf of our guest[redacted]. We've attempted to contact our Guest by phone and email and are currently waiting for a response. We'll get back to you with our resolution as soon as we receive a response from...

our guest. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] using reference number [redacted].
Sincerely,
Nancy
Target Corporation

Initial Business Response /* (1000, 5, 2016/01/05) */
Thanks for contacting Target on behalf of our guest [redacted] and his missing package.

I sincerely apologize that [redacted]'s package didn't arrive on the date provided. Target strives to process and ship orders as soon as an order is...

submitted to ensure timely delivery within the estimated delivery date we provide our guests. Unfortunately, because his package was lost in transit and the item was out of stock so a refund was issued.
Target's policy for returns with PayPal states that they will be refunded in the form of a GiftCard. As a one-time exception I have requested that the GiftCard be closed and the amount refunded to PayPal.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not feel my item was lost. My item was in stock at time of purchase, 2 weeks passed before they would talk to me about situation. I believe it was false advertising. Target did not refund money, they sent a target gift card. To be clear I am in no way shape or form happy/satisfied with the way Target handled my situation. I contacted PayPal they refunded my money. PayPal is the company that helped out in the situation not Target.

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear about the multiple authorizations that were applied to [redacted]’s banking account. When a pre-order is placed, Target sends an authorization hold request to the card issuer. Authorization holds are not actual...

posted charges. They are temporary and will eventually expire and drop off their account. If at any point during the pre-order process an authorization-hold request fails, Target automatically cancels the order. I understand he’s asking to update or change the payment tender, but once an order has been cancelled we don’t have the capability to reinstate the order. At this time, the SNES is no longer available for pre-order. Please keep in mind, once the item becomes available he’s more than welcome to replace the order, if needed. I completely understand this isn’t the resolution our guest was looking for and I’m sincerely sorry for the disappointing experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because: It fails to respond to my complaint - specifically that Target has failed to honor the terms and conditions under which it issues (for purchase, via advertised promotion, or in compensation or refund) its gift cards.  Alternatively, Target is falsely or deceptively advertising the terms and conditions of its gift cards.  Again, the terms and conditions provided to consumers either with physical cards or online provide for NO restrictions on card use online or in store.  Nor is there any notice that additional terms and conditions may be found elsewhere and this limitation is so difficult to uncover that Target's own representatives struggled to direct me to any place that this limitation was noted at all, and agreed that it was not listed in the terms and conditions on the gift card page.  Target cannot refuse to honor these terms particularly where their phone reps have the ability to - but are under direct instructions to refuse to - combine gift cards into a single card to allow consumers to use cards without restriction in online orders.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. The December 18 – 24, 2016 weekly circular ad did show the DVD on sale. The purchase was for The Blu-ray & DVD & Digital and...

not part of the advertisement. As a good will gesture a GiftCard was sent to our guest. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how upsetting it must’ve been when her order didn’t arrive by the estimated delivery date of November 30th.   [redacted]’s package was delivered on December 1st to her mailbox by her local post office. If she...

would like to be refunded, the items will have to be returned to Target.com or her local Target store.   An estimated delivery date is a day given by the shipping carrier that they calculate based on the size of package and distance. Unfortunately, they can’t predict their influx of deliveries which is why they can only give an estimated date of delivery. I’m truly sorry for the inconvenience that this has caused her.   Once an order is submitted, we only have a short window to successfully cancel an order. After the cancellation window, we’re only able to request for our fulfillment center to cancel, however, sometimes they don’t get to the request until after the order has already shipped. With her order, the cancellation was requested, however it wasn’t successful and her order still shipped.   I’ve followed up with the team member’s leadership team that she spoke with to look into all communication further and provide further coaching.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]   I’m sorry to hear that their Google Chromecast device was delivered to their old address. I understand that they had submitted the proper paperwork to have their mail forwarded to their new address, so I can only imagine how...

disappointed they must’ve been when this didn’t occur. Unfortunately, Target has no way to have FedEx go retrieve the package and redeliver it to their current address. As a result, I’ve issue a full refund back to their PayPal account and they should see the credit within 1-2 business days. In order to issue a refund, first a return needs to be created which sends a generated email asking for the item to be returned back. The guest can simply disregard that email as they’ll receive a second email confirming the refund was processed.  Please keep in mind that once an order has been submitted it is immediately released to our fulfillment team for processing. We’re not able to make any changes to an order including changing the address. I’d recommend that the guest update their address with eBay and PayPal to ensure future orders are delivered to the correct address. If the guest would still like the device then they’ll need to place a new order on the Target Store on eBay. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target Store on eBay at (612) 307-8330 between 8a – 6p CST.