Target Corporation

Thank you for the response regarding our guest [redacted] regarding the returns. I apologize for the confusion. The refund has already been issued for all three items. The guest does not need to return them. The refund was issued on 12/03 and should reflect their account within 10 business days, depending on their financial institute. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  Sincerely,  Kami  Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of [redacted].  We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of...

any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We provided the following return information: New and unused or defective electronic items must be returned within 30 days of...

purchase with a receipt. If you do not have a receipt the store can attempt to look-up your receipt if you paid by check, debit or credit. If you bring the item back past the 30 days, there is not a guarantee that the store will be able to refund the item. If the store attempted a return accommodation without a receipt, the system would refund the lowest selling price in the system. We also offered to assist with the item mentioned guest was not able to return if guest would provide more information including the 9 digit DPCI (item number) or UPC number and the 18 digit receipt number from the purchase, but no information was provided.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, NancyThe Target Teamwww.target.com

Initial Business Response /* (1000, 5, 2016/01/05) */
Thanks for contacting Target on behalf of our guest [redacted] and his missing package.

I sincerely apologize that [redacted]'s package didn't arrive on the date provided. Target strives to process and ship orders as soon as an order is...

submitted to ensure timely delivery within the estimated delivery date we provide our guests. Unfortunately, because his package was lost in transit and the item was out of stock so a refund was issued.
Target's policy for returns with PayPal states that they will be refunded in the form of a GiftCard. As a one-time exception I have requested that the GiftCard be closed and the amount refunded to PayPal.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not feel my item was lost. My item was in stock at time of purchase, 2 weeks passed before they would talk to me about situation. I believe it was false advertising. Target did not refund money, they sent a target gift card. To be clear I am in no way shape or form happy/satisfied with the way Target handled my situation. I contacted PayPal they refunded my money. PayPal is the company that helped out in the situation not Target.

I am rejecting this response because:an additional 7-10 business days is unacceptable when I have been waiting for my refund since December 31st. If someone came into Target and stole something, they would not accept this response. They have in a sense stolen money from me by refusing to refund the first two times, either on December 31st as promised or on January 14th when the item was returned. They have not apologized for the theft of my money, loss of interest earned on the money, or my 2 hours of time to get my money back with the numerous contacts to Target over this matter and now the time taken to complain to the Revdex.com to get my money back.

I am rejecting this response because:This response does not address the actual issue at hand: that Target's website is obscenely slow to update information, and as a result customer time is wasted.

Thank you for contacting us on behalf of our guest [redacted]. The feedback our guest took the time to share isn’t the type of service that we want to provide. While reviewing her order details, I was pleased to see that a replacement order was processed on 12/15/2017. As a result, her...

shipment was delivered to “[redacted], Oregon OH on 12/21/2017. I’m sorry that she wasn’t able to get the color that she originally purchased, but I’m happy that her shipment arrived before Christmas. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11592504, and find that this resolution is satisfactory to me.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent TV purchase on Black Friday.   Our Black Friday weekly circular advertised a Samsung 55” curved smart, 4K UHD resolution Motion Rate 120 model number 55KU6500 priced $697.99 with a free $70 Target GiftCard offer. Without more information including the REC ID # (the 18 digit number from the purchase receipt) to identify the TV purchase you made we don’t have any additional information at this time.   Feel free to respond to our direct email or voice mail with the additional information requested and we’ll research further.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.     Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear about the multiple authorizations that were applied to [redacted]’s banking account. When a pre-order is placed, Target sends an authorization hold request to the card issuer. Authorization holds are not actual...

posted charges. They are temporary and will eventually expire and drop off their account. If at any point during the pre-order process an authorization-hold request fails, Target automatically cancels the order. I understand he’s asking to update or change the payment tender, but once an order has been cancelled we don’t have the capability to reinstate the order. At this time, the SNES is no longer available for pre-order. Please keep in mind, once the item becomes available he’s more than welcome to replace the order, if needed. I completely understand this isn’t the resolution our guest was looking for and I’m sincerely sorry for the disappointing experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how upsetting it must’ve been when her order didn’t arrive by the estimated delivery date of November 30th.   [redacted]’s package was delivered on December 1st to her mailbox by her local post office. If she...

would like to be refunded, the items will have to be returned to Target.com or her local Target store.   An estimated delivery date is a day given by the shipping carrier that they calculate based on the size of package and distance. Unfortunately, they can’t predict their influx of deliveries which is why they can only give an estimated date of delivery. I’m truly sorry for the inconvenience that this has caused her.   Once an order is submitted, we only have a short window to successfully cancel an order. After the cancellation window, we’re only able to request for our fulfillment center to cancel, however, sometimes they don’t get to the request until after the order has already shipped. With her order, the cancellation was requested, however it wasn’t successful and her order still shipped.   I’ve followed up with the team member’s leadership team that she spoke with to look into all communication further and provide further coaching.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I sincerely apologize for any delay [redacted] has experienced with the fulfillment of his order [redacted]. Due to a technical issue, this item is unable to fulfill and will remain in backordered status indefinitely until...

cancelled. I’ve submitted a ticket for this issue with our technical team for further review. The good news is that Target only charges for items once they’ve shipped; once the item is cancelled, any holds [redacted] may be seeing on his payment method will drop off and he will not be charged.   Because this item is currently discontinued both in stores and online, I’m unable to assist [redacted] with his desired resolution. However, I’ve issued a GiftCard for $25 to his email address, which encompasses the value of the promotion he would have received on this item. I’d love to invite [redacted] back to place a new order for a similar item online, using this GiftCard to ensure he still receives the promotion he deserves.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But one thing I need to clarify, after the original Giftcard was used by $100, there are around $40 more left on the card and the clerk has already replaced it with a new card when I called on 1/22. However, he said he cannot give the $100 without investigation.  Thanks,  [redacted]

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that her Target GiftCard was used without her permission. Target takes these things seriously so I appreciate that she brought this to my attention.   Shopping and preparing for the arrival of a new...

baby is supposed to be fun, so I apologize if this experience caused her any frustration.   After reviewing the transaction history I’ve requested a replacement Target GiftCard in the amount of $163.85 be mailed to the address: [redacted] Fuquay Varina, NC 27526. The GiftCard will be processed tomorrow and should arrive within 7-10 business days.   Target considers GiftCards to be like cash and the GiftCard had been used in full, so our team members were following our policy when they said there wasn’t anything they could do.   Rest assured, Target.com is a secure place to shop and store GiftCards. Our online security system was never compromised, the payment information in the stores was but that has been fully resolved.   Going forward, to ensure that no one is able to access her Target.com account, I recommend that [redacted] reset her email and Target.com account password. Also, it’s a good idea to use unique user names and passwords on each website where a shopping account is created.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted] I’m sorry to hear about the frustration our guest experienced after trying to locate her shipment or refund. After reviewing the UPS tracking details, I confirmed the address couldn’t be corrected and the shipment is being...

returned back to Target. Since the shipment hasn’t been received to our return center, a refund hasn’t been processed. I realize this entire experience has been an inconvenience for our guest, but I would like to make it right. As of today 09/26/2017, I’ve issued a full refund of $24.99 back to her Visa. She must allow 3-5 business days for the credit to post to her account. As a gesture of good faith, I’ve sent our guest an eGiftCard via email to invite her back for a better online experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Initial Business Response /* (1000, 5, 2015/11/17) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address his concerns.

Our guest's order for the Microsoft Surface was cancelled due to a pricing error on our site and was...

advised of our pricing policy which can be found on out site:
Despite our best efforts, a small number of items on the site may be mispriced, described inaccurately, or unavailable. We may experience lags in uploading updates throughout the site and in our advertising on other sites.
We don't guarantee the accuracy or completeness of the information on Target.com, including prices, product images, specifications, availability, and services. Target reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. If you find an error or notice something that doesn't look right, please contact Target Guest Services at [redacted]. We apologize for any inconvenience.
I have mailed our guest a Target giftcard for his experience. The guest was advised to allow 7-10 business days for delivery.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Its faulse advertisement and they should comply with the price they had put up on website.its not my fault they put wrong price...if u purchase any item they have to honor the price.I dont think its fair I got a confirmation number saying it went threw and than they just cancel.....and I got refunded my money but I dont want it...I want the item for the price ...
Final Business Response /* (4000, 9, 2015/11/18) */
Thanks for contacting Target on behalf of our guest [redacted]. At this time I have no further options for the guest and Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Thanks for keeping us informed as to the status of this case for [redacted].The L.O.L Big Surprise doll was certainly one of the hot toys this season.  This toy sold out quickly which is why his order was cancelled.  Select stores did receive an additional small supply but they weren’t eligible for shipping or as a pick-up in store order.  Although there’s no way to undo the experience he has had, I do sincerely apologize for the disappointment it brought him this holiday season.  I appreciate the time he took to share his additional concerns and comments.  I’ve shared them with our senior leadership team so that we can continue to improve our processes.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I understand our guest is concerned about the tax rates applied to her order, and I apologize for any confusion. The order totals shown during checkout and on the order summary are estimated, and “Estimated Tax” is clearly stated...

throughout the checkout process. Target does not charge guests until the order ships. Depending on where the order ships from, additional tax rates may apply, and these are added to the order at the time of the charge. In this case, Mrs. [redacted]’s order shipped from Plainfield, IL. Plainfield has an 8.5% tax rate, and she was charged accordingly. We appreciate her shopping with us, and we look forward to providing her excellent online service in all of her future orders. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Rachel Target.com Executive Offices www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.But  there delivery people delivered the item to the wrong address first. I found the item at a barn up the hill, which these people would have kept the item. Then after I found it broke it took a week to get it picked up. I arranged to be here the day of pick up and they did not show up. My time is of value too. So an item that was paid for was already two weeks into the process. After four days of pick up I called to make sure a replacement was being sent. Then I received an email that they had not gotten the old item back yet. That was another week. Then I received an email that the item was not available until sometime in May. By this time I'm regretting the whole thing. So when I asked for refund then I cannot get one even though the item according to the email is not available. You can understand my thoughts by this time. Now hopefully the item is suddenly coming. I hope it is left at my address it does weigh 91 lbs and barely fits in my SUV. I feel a review of there whole process and delivery people needs to be reevaluated and changed.