Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] I’m sorry to hear about the frustration our guest experienced after trying to locate her shipment or refund. After reviewing the UPS tracking details, I confirmed the address couldn’t be corrected and the shipment is being...

returned back to Target. Since the shipment hasn’t been received to our return center, a refund hasn’t been processed. I realize this entire experience has been an inconvenience for our guest, but I would like to make it right. As of today 09/26/2017, I’ve issued a full refund of $24.99 back to her Visa. She must allow 3-5 business days for the credit to post to her account. As a gesture of good faith, I’ve sent our guest an eGiftCard via email to invite her back for a better online experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] and the multiple issues she has encountered with her recent Target.com order. I certainly understand how frustrating it would be to receive two damaged shipments. I was able to speak to her today and let her know that I’ve...

verified that the damaged fire pit has been picked up and returned to Target.com.  She has already received the refund that I issued back to the credit card used on the order.  An injury report has also been filed for the injured dog and that team has already been in contact with her.  It shouldn’t have taken this long for the issues she’s had to be corrected and I apologize that she had to put so much effort to get them resolved. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thank you for contacting us on behalf of our guest [redacted]. The feedback our guest took the time to share isn’t the type of service that we want to provide. While reviewing her order details, I was pleased to see that a replacement order was processed on 12/15/2017. As a result, her...

shipment was delivered to “[redacted], Oregon OH on 12/21/2017. I’m sorry that she wasn’t able to get the color that she originally purchased, but I’m happy that her shipment arrived before Christmas. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Initial Business Response /* (1000, 5, 2015/11/17) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address his concerns.

Our guest's order for the Microsoft Surface was cancelled due to a pricing error on our site and was...

advised of our pricing policy which can be found on out site:
Despite our best efforts, a small number of items on the site may be mispriced, described inaccurately, or unavailable. We may experience lags in uploading updates throughout the site and in our advertising on other sites.
We don't guarantee the accuracy or completeness of the information on Target.com, including prices, product images, specifications, availability, and services. Target reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. If you find an error or notice something that doesn't look right, please contact Target Guest Services at [redacted]. We apologize for any inconvenience.
I have mailed our guest a Target giftcard for his experience. The guest was advised to allow 7-10 business days for delivery.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Its faulse advertisement and they should comply with the price they had put up on website.its not my fault they put wrong price...if u purchase any item they have to honor the price.I dont think its fair I got a confirmation number saying it went threw and than they just cancel.....and I got refunded my money but I dont want it...I want the item for the price ...
Final Business Response /* (4000, 9, 2015/11/18) */
Thanks for contacting Target on behalf of our guest [redacted]. At this time I have no further options for the guest and Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11592504, and find that this resolution is satisfactory to me.

I am rejecting this response because:
I am not completely satisfied with what Targets is offering! They are offering to give me a refund for the damaged doll, well I am already entitled to getting a refund for the damaged doll because once I have decided that I'm not happy with the purchase for whatever reasons the ending results would naturally be a refund. So with that being said Targets isn't doing me any justice, or favor in that department. Offering to give me a refund of $5 dollars still isn't satisfactory. I'm expecting for Targets to offer me a discount percentage towards a further purchase, in conjunction with the $5 off. I would be very happy if they had offered me a 30% discount towards a future purchase, with no exclusions. I am very insulted by Targets offering me a refund for the damaged doll when I'm already entitled to a refund. Thank you

Thanks for contacting Target on behalf of our guest [redacted].   We know how important saving is, especially during the holiday season and I apologize for the inconvenience Mr. [redacted] had when his order was refunded due to it being lost in transit. Unfortunately, we are unable to reissue the...

coupons that were used. I did contact Mr. [redacted] via email and haven’t heard a response back. If he wanted to replace the order, I would be more than happy to do a price adjustment to ensure that he isn’t charged anything additional for his order. If Mr. [redacted] would like to place the order, all he has to do is reply back to my email with the order number and I will issue the adjustment right away.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted] and her needing a refund for an order that wasn’t delivered. I recently spoke with [redacted] and I can certainly understand her frustration with the continuous delay on her delivery date for a storage shed she needed right...

away.  I apologize for the amount of time and frustration this has caused her.  I’ve verified with our shipping partner EFW, that the item is being returned to Target.  As a result, I’ve issued her a full refund.  She should see the credit back to her original method of payment within 7-10 days.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I did reach out to the guest on July 5th and spoke with her personally.   I issued her a $40 refund to price match a refurbished Blackberry of the same model on Amazon.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.I’ll be sharing the information the guest provided directly with my senior leadership team. As I stated in my previous email the BOGO free video game offer was an in-store promotion. Target store promotions can’t be stacked with a promotion on Target.com.  If he wants to take advantage of the Target.com promotional price he’ll need to place an order for that item.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
Not having a purchase history to review is the definition of a "non-receipted return or exchange".  Their promise on the back of millions of receipts clearly states "We promise to attempt a return on EVERY item purchased in our stores or on Target.com by scanning your receipt or packing slip, offering receipt look-up* OR A NON-RECEIPTED RETURN OR EXCHANGE WITH A VALID FOR OF IDENTIFICATION" (Capital emphasis added).  It very clearly shows the non-receipted, non-documented, non-looked-up exchange or return is an alternative to scanning the receipt or packing slip or offering receipt look-up.  If they were able to look up the receipts, we would have the receipts, and the entire discussion about non-receipted exchanges or returns would be moot. Either offer non-receipted exchanges/returns, or dont promise to attempt to do so on "EVERY ITEM PURCHASED IN YOUR STORES".

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologies for the experience Mr. [redacted] had when waiting for his Power Wheels to be delivered. Per the tracking, the Power Wheels were delivered on 12/12. This has been confirmed with EFW, along...

with the address it was delivered too. I have sent Mr. [redacted] a $20 eGiftCard for the experience. He should receive it in his inbox within the next 4-24 hours.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

I am rejecting this response because:
I have spoken with a representative at my bank-they have stated that this is not a matter that has to do with them and the company needs to release the funds.  Also, now you're saying it could take up to 30 days to release the funds because of the type of credit card I have?  Yesterday the customer service representative, Marco, said it could take up to a week-which is already too long for my family to wait.  I have ordered off of Target.com in the past.  Quite a lot actually for the holidays and I have never had this happen with your company.  So to state that this is your policy is not accurate.  If this was your policy then I can promise you that no one would be ordering via your website.  I have already spread the word about this incident-asking people if they have had this happen-and everyone agrees that if this is your policy as you state then they will never make a purchase using your website and have thanked me for letting them know that this is your policy.  I am very disappointed by how this matter is being handled.  I did not do anything wrong.  I could have chosen multiple other companies to order the items from-but I chose Target.  I have always had a great experience with your company and respect your values.  However, I cannot stand by a company that would do this to this to their customers.  This is not a matter of $5.  This is a matter of feeding my family.  I will no longer be supporting Target if the situation is not properly rectified-I am not asking for anything other than my money back that was double charged (and by the way-I am aware that it is not fully charged-but when it is pending it is still being withheld and cannot be used).  I will ensure that people are aware of not only how online shopping apparently works now...but how the customer service works now as well with your company.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We documented the experience and available information about this purchase and shared it with our Buyers for further...

review and follow up to ensure quality. Ms. [redacted] was sent a GiftCard to reimburse her for the product.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We provided the following return information: New and unused or defective electronic items must be returned within 30 days of...

purchase with a receipt. If you do not have a receipt the store can attempt to look-up your receipt if you paid by check, debit or credit. If you bring the item back past the 30 days, there is not a guarantee that the store will be able to refund the item. If the store attempted a return accommodation without a receipt, the system would refund the lowest selling price in the system. We also offered to assist with the item mentioned guest was not able to return if guest would provide more information including the 9 digit DPCI (item number) or UPC number and the 18 digit receipt number from the purchase, but no information was provided.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, NancyThe Target Teamwww.target.com

Initial Business Response /* (1000, 5, 2015/12/16) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached out to our guest to address his concerns.

I apologized to [redacted] for the inconvenience he experienced while ordering two Beyoncé...

Fragrances on Target.com. [redacted] received the wrong fragrances and was not pleased. This is not an experience we've come to expect for our guests. We expect for them to receive the correct order.
I informed [redacted] that if he returns the wrong items to his local Target store he'll get a full refund. I also requested a Giftcard be sent to [redacted]'s email today 12/16/15.
I appreciate the feedback [redacted] gave me about our call centers. We will continue to work to make sure we give our guests the best experiences.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

I am rejecting this response because:I have no idea what the response means - I do not think that Target.com has no understanding of what the issue is about. This is so unbelievably frustrating... don't they have any record of the transaction at all?! How do they come up with 5 boxes?!?! I called them and explained the case at least 7-8 times and I have a record of emails I wrote.1. I never received my order!!! 2. I am charged for an order I never received3. I have ONE box here that came INSTEAD of my order...

I am rejecting this response because:thank you for the answer$25 off for next online purchase of $100  is not worthwhile due to customs regulations in Israel In addition, when I tried to buy the chair again I received the following message:"This item exceeds the maximum weight or size limit for products shipping to this country"I want the stuff that I originally ordered with free shipping.  I'm willing to wait a little longer, if need be.  I've been a long time customer of Target whenever I visit my family in the United States.  When I spoke to someone at Customer Service, their explanation was someone hit Enter when they weren't supposed to and that seems a lot different from the answer I'm getting now

Thanks for contacting Target on behalf of our guest [redacted]. I understand our guest is concerned about the tax rates applied to her order, and I apologize for any confusion. The order totals shown during checkout and on the order summary are estimated, and “Estimated Tax” is clearly stated...

throughout the checkout process. Target does not charge guests until the order ships. Depending on where the order ships from, additional tax rates may apply, and these are added to the order at the time of the charge. In this case, Mrs. [redacted]’s order shipped from Plainfield, IL. Plainfield has an 8.5% tax rate, and she was charged accordingly. We appreciate her shopping with us, and we look forward to providing her excellent online service in all of her future orders. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Rachel Target.com Executive Offices www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But I am sad it took so long and had to waste so much time to get this issue resolved.