Target Corporation

Thanks for contacting Target on behalf of our guest *** *** Please accept my sincere apology for any frustration and inconvenience *** experienced not getting the correct refund amount credited to his account Based on my research I’d like to confirm his account has been
correctly refunded and a $Target eGiftCard was processed for his experience We appreciate the time he took to express feedback and hope he will continue to shop with us in the future! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Dear ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number ***. Sincerely, AmyTarget Corporationwww.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience. As you know Target requires a receipt for all exchanges and returnsGift receipts are always appreciatedWithout having the ability to verify proof of purchase we are not able to replace the GiftCard balance I know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they’re providing the best possible service. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

I am rejecting this response because:It is not the same productProfessional to classic5qts to qtsno you cannot foolmeWant the same product

Complaint: ***
I am rejecting this response because:While I understand that you reserve the right to alter anything on your sight at any time, I did not see where it says you have the right to edit an order after it has been placedWhy not cancel or contact me to inform me of the error prior to shipping.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as I have no other choiceif the refund goes well and my correct item shows, and I get the expedited shipping refunded, I will let the issue go.Otherwise I will be back for full refunds

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsThe circular promotions isn’t in addition to the regular trade in offerGuests can accept one or the otherWe have shared Mr***’s
feedback for further review and follow upTo invite back to Target for a better experience a good will gesture GiftCard was offered As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

I am rejecting this response because: didn't address my concern

As it turns out we aren't able to offer any more information for this situation If you don't see the refund on your account yet, please get in touch with your card issuer so they can look into it As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how frustrated the guest must’ve been when they were no longer able to gain access to their Target GiftCards I forwarded her experience to our GiftCard team and they were able to successfully
reach out to the guest and help them retrieve their GiftCards Target has closed this case As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** I understand *** placed an order with us for an item that her husband needs for work and has been disappointed to find that the product is no longer availableI realize how important this order was for ***
and I’m sincerely sorry that we’ve let her down It sounds like *** may have received conflicting information from our team membersPlease rest assured that I’ve submitted feedback to leadership about ways we could improve team member knowledge and service going forwardIt’s clear *** is a loyal REDcard guest and I’ve reviewed all available options for her situationAlthough this product is out of stock and there are no similar items in a corresponding size on Target.com or in stores that I can offer, I’m happy to provide *** with the value of the discounts she received on her current order in the form of a $GiftCard delivered to her email address I know this hasn’t been an ideal experience but I’d love to invite *** back to place a new order with her GiftCard for any other outerwear items she may still needI truly regret that we weren’t able to provide her with her desired resolution, but I’m confident we’ll be able to give her the kind of online experience she truly deserves to have as a loyal Target guest As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest *** ***I’ve had to take some time to research with several other departments to find solutions for the guest. I certainly appreciate her patience while this was being doneI was able to speak with her today and provide several
different options. At this time, the item she originally ordered is out of stock and she is not trusting to order it again since it has been cancelled so many times in the past. I offered several similar mirrored consoles that she could order for the same sale price as her cancelled orders. She is going to look at the options and get back with me by next weekAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***I've attempted to contact our guest by both phone and email and I'm currently waiting for a responseI'll get back to you with a resolution as soon as I receive a response from our guest
As always, I appreciate the assistance
you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Final Consumer Response /* (2000, 6, 2016/03/21) */
I made a few more calls to Target Guest Services and finally got someone who understood the reason for my call and solved all the issues outlined in this complaint
This can now be closed without further explanation
Thanks

Target has contact the card issuer, InComm, and confirmed that the gift cards were sent to the guest’s email addressAs previously stated, Target won’t be issuing a refund for the eBay gift cards that were used without his permissionThe only available option is to work with his local law enforcement officeTarget considers this matter closed as there are no other options for his situation

I am rejecting this response because:
If an employee tells a customer that they can call back and get 15% manually taken off their next order, regardless of a misunderstanding on the employees part, that should be honored or at the very least some for of compensation should be offeredI know for a fact that the 15% can be manually taken off any order I place because Target already did it for another order when I had a problem with the wedding registry I createdSo to say they cannot help me is flat out and ridiculous

On the weekend of August 18th, Borderfree offered a free shipping promotion for use on Target’s International site, intl.target.comDue to the unprecedented response to this promotion, the capacity for this market was temporarily exceededHolding all packages on delay wasn’t an option, and some
orders had to be canceled. While the free shipping promotion is no longer available, *** was sent an offer for $off his next online purchase of $or more on intl.target.com, and we welcome him to place a new order for the items he was interested inI sincerely apologize for any further disappointment this may cause, but we aren’t offering any further promotions or compensation at this time.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***I’m sorry to hear that ***’s order for the dresser was canceled.Target GiftCards don’t have a value until they are purchasedSo when an item comes with a free GiftCard Target reduces the value of the qualifying item in order to put
that value on the GiftCardSince the item and GiftCard are shipped separately you may see two charges on your payment methodHowever, they both add up to the value of the qualifying itemIn the case of ***’s order, the discount of $was partially applied to the crib and the rest would’ve been applied to the dresserPromotional GiftCards can only be refunded if both the GiftCard and the qualifying items are returned, which is why our agent informed *** that they couldn’t issue a refundAs a onetime exception I’ve closed the promotional GiftCard and issued a full refund back to ***’s Target REDcardThe new total for the crib that *** received is $***’s original item total for the crib was $(price of crib plus tax minus REDcard discount), a savings of $was applied instead of received the promotional GiftCardAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***I’m very sorry to hear that someone accessed their Target.com shopping account without their permission I understand that security is very important to our guests, so rest assured, Target.com hasn’t been hacked and our
security hasn’t been compromisedI’ve reviewed this situation and have requested a $Target eGiftCard to be sent to the email address they put in the Revdex.com complaint: ***To ensure that no one is able to access their Target.com account, I recommend that the guest reset their passwordAlso, it’s a good idea to use unique user names and passwords on each website where they’ve created an accountPlease keep in mind that Target considers GiftCards to be like cash and can only be replaced if there is a remaining balanceThe GiftCard was fully redeemed so this replacement is an exceptionThe guest should receive the eGiftCard within 4-hours which can be used on Target.com or simply print it to use in storesAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:While I understand what the Target representative is trying to explain, I have already checked my payment method and added up the individual charges for this orderThe individual charges amount to the original purchase priceIn other words there was no discount of $applied to the actual prices of the itemsAgain when I look at my bank statement and add up the charges they equal the total price of the order, not $lessTherefore I have still been overcharged by $

Thanks for contacting Target on behalf of our guest *** ***. I understand that one of the electronic GiftCards she ordered was sent to an incorrect email address. I see that she’s been issued a replacement GiftCard to the correct email address but she is wanting the image of the
one she ordered. I’m sorry for the disappointment, but all of our replacement electronic GiftCards are generic with a Target logo. I’ll be sure to share her experience with our senior leadership team so that we can continue to evaluate and improve future processes. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, PaulineTarget.com Executive Officeswww.target.com