Target Corporation

Thanks for contacting Target on behalf of our guest *** ***I’m very sorry to hear that someone accessed their Target.com shopping account without their permission I understand that security is very important to our guests, so rest assured, Target.com hasn’t been hacked and our
security hasn’t been compromisedI’ve reviewed this situation and have requested a $Target eGiftCard to be sent to the email address they put in the Revdex.com complaint: ***To ensure that no one is able to access their Target.com account, I recommend that the guest reset their passwordAlso, it’s a good idea to use unique user names and passwords on each website where they’ve created an accountPlease keep in mind that Target considers GiftCards to be like cash and can only be replaced if there is a remaining balanceThe GiftCard was fully redeemed so this replacement is an exceptionThe guest should receive the eGiftCard within 4-hours which can be used on Target.com or simply print it to use in storesAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:
If an employee tells a customer that they can call back and get 15% manually taken off their next order, regardless of a misunderstanding on the employees part, that should be honored or at the very least some for of compensation should be offeredI know for a fact that the 15% can be manually taken off any order I place because Target already did it for another order when I had a problem with the wedding registry I createdSo to say they cannot help me is flat out and ridiculous

Revdex.com:They had email stating that they will replace my and something cents in the next 5-days.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***
***

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how frustrated the guest must’ve been when they were no longer able to gain access to their Target GiftCards I forwarded her experience to our GiftCard team and they were able to successfully
reach out to the guest and help them retrieve their GiftCards Target has closed this case As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because: didn't address my concern

Thanks for contacting Target on behalf of Mr*** *** I’m very sorry to hear that his Target GiftCard was not activated and does not show a balanceWe can only imagine how frustrated and confused he must’ve been, so we appreciate the time he took to bring this to our attentionWe
reached out the guest and requested the receipt from the purchase of the GiftCard to research this furtherWe would be more than happy to assist in this matter when the additional information is provided As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target GiftCards at ###-###-#### and reference case *** Sincerely, TarrisGiftCard Operations

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsThe circular promotions isn’t in addition to the regular trade in offerGuests can accept one or the otherWe have shared Mr***’s
feedback for further review and follow upTo invite back to Target for a better experience a good will gesture GiftCard was offered As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest *** *** Please accept my sincere apology for any frustration and inconvenience *** experienced not getting the correct refund amount credited to his account Based on my research I’d like to confirm his account has been
correctly refunded and a $Target eGiftCard was processed for his experience We appreciate the time he took to express feedback and hope he will continue to shop with us in the future! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concerns I attempted to create a return order for the guest but was unsuccessfulThis prompted me to do further research on the orderAlthough Target.com requested an authorization hold on the funds needed to purchase the sound bar we never collected payment for the orderI advised the guest that if he’d like to return the sound bar I can email a return label or he can create one through his Target.com accountI requested he respond to my email if he’d like my assistance in that regardI advised the guest he won’t receive a refund for the return as the funds required weren’t collectedHe’ll need to contact his financial institution for any other questions or concerns regarding the funds in questionAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:While I understand what the Target representative is trying to explain, I have already checked my payment method and added up the individual charges for this orderThe individual charges amount to the original purchase priceIn other words there was no discount of $applied to the actual prices of the itemsAgain when I look at my bank statement and add up the charges they equal the total price of the order, not $lessTherefore I have still been overcharged by $

Thank you for reaching out to us regarding our guest *** ***. After reviewing the GiftCard details, I confirmed the funds were still pending from the cancelled ordersAs of today, this issue has been corrected and I’m pleased to say the full amount of $is now available on the GiftCard. I hope this information is helpful. Sincerely, Shanetra, Target.com Guest Services www.target.com

I am rejecting this response because:Terry, Good afternoonI have attached some pictures for the toothbrush and how it was displayedIt is the exact item that is on displayAlso, I went into target yesterday on March 31, and it is still on display at the same priceI spoke to two peopleI spoke to an associate who was restocking the shelves and then I spoke to an associate at the customer service counterI never spoke to a managerI probably should have asked for itHowever, the associate that was at the "customer service" counter was very frustratingShe looked at me like I was stupid and made no attempts to help rectify the situationEven if she had offered me a discount because the item was displayed correctly, I would have purchased it that evening and wouldn't have said anymore about itBut there was no offers made, she just gave me this look like I was bothering her. *** ***

Thanks for contacting Target on behalf of our guest *** ***I’m very sorry to hear that the Largo Target didn’t have the Prince Purple Rain CD in stock and she was unable to change the store locationI can only imagine how frustrating this must’ve been especially since she spoke with
multiple team members and they weren’t able to assistTarget strives to ensure that our team members have the training, knowledge and tools to successfully help our guests in the fastest way possible, so it saddens me to hear this wasn’t the caseWhen an order is placed on Target.com, an authorization hold is placed to ensure sufficient funds are available for the purchaseIf an order is cancelled, Target removes the hold on the funds and their financial institution will return the funds to her account according to the institution’s guidelines. Authorization hold guidelines are determined by the card-issuing bank or institution, not Target, and vary from bank to bank. The Purple Rain CD was cancelled on 05/10/Rest assured the guest was only charged $to her Visa for the Purple Rain DVDSince Princes’ untimely death his CDs and DVDs have been extremely popularAs a result many Target stores have sold out, but I was able to find the CD at the Lanham TargetA copy of the CD is on hold at the electronics counter under her name, but the store is only able to hold the item until the store closes tonight at 11:00pm ET*** *** *** *** ** *** Bowie, MD 20720-###-###-#### As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***.I understand that Mr*** has been awaiting a replacement order for some time and I’m sorry for any disappointmentPer our Terms and Conditions, the risk of loss for products purchased on the Site passes to the purchaser upon delivery
to the carrierPer tracking number *** Mr*** was in receipt of the original order ***for these items on 11/02/This guest was found to have a history of above average refunds and per our Terms and Conditions, Target reserves the right, in its sole discretion, to refuse service, or cancel ordersTarget will not be issuing a replacement order for this guestIf Mr*** would like a refund he will need to return the items to us either via mail or in store, in accordance with our return policy. We want Mr*** to have the best possible experiences shopping with us, so we invite him to shop only in our storesAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience I’m sorry for any delay with your credit for your returnThe return was processed and credited to your accountCredit transactions can take up to business days to appear on your accountHere is some helpful information for any future disputed transactionThe back of account statements have information on how to file a written dispute with their card- issuing bankThis instructions are for submitting a written dispute We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

On the weekend of August 18th, Borderfree offered a free shipping promotion for use on Target’s International site, intl.target.comDue to the unprecedented response to this promotion, the capacity for this market was temporarily exceededHolding all packages on delay wasn’t an option, and some
orders had to be canceled. While the free shipping promotion is no longer available, *** was sent an offer for $off his next online purchase of $or more on intl.target.com, and we welcome him to place a new order for the items he was interested inI sincerely apologize for any further disappointment this may cause, but we aren’t offering any further promotions or compensation at this time.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***. I understand that one of the electronic GiftCards she ordered was sent to an incorrect email address. I see that she’s been issued a replacement GiftCard to the correct email address but she is wanting the image of the
one she ordered. I’m sorry for the disappointment, but all of our replacement electronic GiftCards are generic with a Target logo. I’ll be sure to share her experience with our senior leadership team so that we can continue to evaluate and improve future processes. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***I've attempted to contact our guest by both phone and email and I'm currently waiting for a responseI'll get back to you with a resolution as soon as I receive a response from our guest
As always, I appreciate the assistance
you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***I’ve had to take some time to research with several other departments to find solutions for the guest. I certainly appreciate her patience while this was being doneI was able to speak with her today and provide several
different options. At this time, the item she originally ordered is out of stock and she is not trusting to order it again since it has been cancelled so many times in the past. I offered several similar mirrored consoles that she could order for the same sale price as her cancelled orders. She is going to look at the options and get back with me by next weekAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I understand *** placed an order with us for an item that her husband needs for work and has been disappointed to find that the product is no longer availableI realize how important this order was for ***
and I’m sincerely sorry that we’ve let her down It sounds like *** may have received conflicting information from our team membersPlease rest assured that I’ve submitted feedback to leadership about ways we could improve team member knowledge and service going forwardIt’s clear *** is a loyal REDcard guest and I’ve reviewed all available options for her situationAlthough this product is out of stock and there are no similar items in a corresponding size on Target.com or in stores that I can offer, I’m happy to provide *** with the value of the discounts she received on her current order in the form of a $GiftCard delivered to her email address I know this hasn’t been an ideal experience but I’d love to invite *** back to place a new order with her GiftCard for any other outerwear items she may still needI truly regret that we weren’t able to provide her with her desired resolution, but I’m confident we’ll be able to give her the kind of online experience she truly deserves to have as a loyal Target guest As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com