Target Corporation

Initial Business Response /* (1000, 10, 2015/12/31) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***Included you will find our response to Mr***
As always, we appreciate the assistance you provide us with our guestsIf you have further
questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Amy
The Target Team
www.target.com
Dear ***
Thanks for asking about your itemIt sounds like you weren't able to get the *** TV that was one of our featured Black Friday DoorbustersI'm sorry for any disappointment
We work hard to make sure we have the products you want and need on our shelvesSometimes sales of a particular item may exceed our expectations, even when our buyers do their best to anticipate guest interest for an itemWhenever quantities of certain advertised items are limited, it's called out in our weekly ad
At Target, it's all about having what you're shopping for at a great valueWith your needs in mind, we'll keep working hard to bring you the unique merchandise that fits your lifestyle
Thanks for writingHearing your experience helps us plan the right merchandise for your local Target store
Sincerely,
Amy
Target Guest Relations
www.target.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for getting back with me so soonThe reason I can not accept the response to this matter is simpleThe response from Target had nothing of substance in itIt didn't address anything that is in my complaintThe response Target submitted is almost word for word the exact same response I received from a target customer service repon 12/08/So it's obviously not genuine and makes me wonder if anyone has thoroughly read my complaintAfter trying to get this issue resolved and trying to get someone to understand how I was lied to, how I wasted my Thanksgiving holiday afternoon, I would really like to receive a personal response from someoneIts been a month and a half since all of this happened and I just can't believe it has came to thisAny reasonable person would think that after so long, and so much effort, that some sort of apology and help would be offeredOr assistance givenSomethingAnythingIts not unreasonable for someone to be upset after being lied to and treated unfairlyIt is unreasonable, however, to lie to customers then act like everything is fine and try to not deal with the problemLet's just do the right thing and address my concerns, understand where I'm coming from and help me out a littleThat's all I'm asking for
Final Business Response /* (4000, 14, 2016/01/06) */
Thanks for taking for share your additional comments with usPlease accept my sincerest apologies for the frustration and disappointment this situation has caused youI understand you visited our Gastonia Store to buy an *** Electronics(r) 43" TV in Black Friday
I also understand you couldn't buy the item because it was not available although our team members confirmed its availability while you were waiting in line
We appreciate you bringing this matter to our attention and we apologize for the inconvenience because this is not the type of experience we want our guests to have in our storesIt's always Target's goal to try and give all guests the opportunity to buy these types of itemsDespite our best efforts, this isn't always possible
I have done some research on the itemAccording to our system, *** Electronics(r) 43" TV has been discontinuedWe don't carry the item in our stores or onlineUnfortunately, we can't honor the price or offer a raincheck
I know this has been a frustrating experience for youWhile I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they're providing the best possible service
Because your loyalty is very valuable to us, I've sent you a Target Gift Card as a gesture of goodwill to invite you back into our stores for a better experience
Thanks for writingWe appreciate this opportunity to review your experience
Sincerely,
Harol
Target Guest Relations
Target.com
Final Consumer Response /* (2000, 16, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thanks for contacting Target on behalf of our guest *** ***I understand that *** is asking to change the method of the refund which has already been processed for a desk she ordered from Target.com. When an item is returned back to our return center, the only method of refund that
can be processed is back to the original method of payment. The refund for her order was processed on 05/18/in the amount of $back to the Visa card she used on the purchase. At the moment, the only option available for her to receive the refund, is to work with the financial institution that the refund was issued to. Target has no ability to change the refund even if the refund is issued to a closed account.I apologize for the amount of time and frustration this situation has caused her and I wish there was more I could do. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of *** ***We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions As an accommodation, we are refunding the purchase
amount on order *** placement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Initial Business Response /* (1000, 5, 2015/12/08) */
Thanks for contacting Target on behalf of our guest *** regarding his Samsung TV that was delayed in shipment
Our records show that the order that was placed on 10/03/contains three items and one of the three items was the
Samsung TV that was sold for $We had shipped and delivered the two items from his order with the total value of $but he was only charged the $to the Target GiftCard, his only method of payment for this orderHe is actually still owed Target $for the items that were deliveredThere was no funds available for us to process the shipment for the Samsung TV because the Target GiftCard he used had an original balance of $before the order was submitted
To confirm, Target doesn't have his payment and we're unable to accept future orders from himWe noted an irregularity with his recent order history and ask that he no longer order from Target.comWe'd invite him to shop the great selection of items available at the local Target stores
Target has considered this matter closed because there are no other options for this situation
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Elenna
Target.com Executive Offices
www.target.com

Thanks for contacting Target on behalf of *** **We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

I am rejecting this response because: Target has not refunded my original purchase amount of $using Target Gift Card. To respond to the request from Target Jackie from Target, the only other Target gift card order placed on 12/4/was order #*** placed by my wife using her Target account We did not have an issue redeeming the gift card purchased under that order I respectfully ask Jackie or relevant personnel from Target to complete their investigation and resolve this issue ASAP and refund my original purchase amount, which was $in Target Gift Cards Thank you in advance. *** ***

Thanks for keeping me updated on the status of this case for *** ***. I appreciate the additional information that she provided, as it gives me additional insight into some of the questions that remained after we were unable to continue our phone conversation. I understand that she is requesting to work with someone else on a resolution, however I’m the team member assigned to her case and will need to continue working on a solution for her.I apologize that she felt I was lecturing her when I was trying to explain the difference in cost between her two purchases and the promotions that were applied. Perhaps I over explained the reasons behind the prices and the issues with the order, and I’m sorry that she found offense in this. I understand that she is requesting to have an additional 15% applied to her recent order to match the discount she received in October. I'm unsure how else to explain the difference in cost and the discounts applied to her two orders without being very detailed. In reviewing her original purchase, the promotion code applied was for 10% and not 15%, off a bedding and bath purchase; the promotion code discount she received on her October order was $off of the duvet price of $79.99. The promotion code applied to her recent order was for $off a $bedding/bath purchase. One item cannot have two category promotional codes applied to it. The promotion code applied to her recent order of $is greater than applying the 10% promotional code from October, which would be a discount of $12.69. Her new order total is more than her previous order because the price of a comforter is more than a duvet. Because we're unable to stack category promotion codes on one item and the promotion code applied to her recent order is larger than the one applied to her previous order, I’m unable to apply the additional discount she is asking for. I recognize that this has been a frustrating experience for her and that my apologies will not completely eliminate them. While I’m not able to provide her the resolution she is looking for, I’d like to invite her back for a better experience and I’ve issued her a $Target electronic GiftCard. This eGiftCard should arrive to the email address she used on her order within hours.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***I’m very sorry to hear that he had such a frustrating experience with the delivery of his king bed frameThis certainly isn’t the experience I’d like him to have, so I appreciate that he took the time to bring this to my
attentionI’ve confirmed with our large carrier, EFW, that the package has been refusedTypically, once an item has been refused it’s returned to our return center within 7-business days and a refund is then issuedThe team members he spoke with was following our procedure and policyHowever, I’d made an exception to our policy and issued a refund back to his Target Debit CardTarget immediately releases the funds to his financial institution but he should see the credit post within 5-business daysThe information regarding the closed delivery hub is concerning because we want to ensure our guests are receiving their items within a timely mannerI reached out to EFW who in turn reached out to the hubThe hub isn’t closed, so I apologize for that misinformationSince the item has been refused it’ll be returned back to TargetThe only available delivery option for this item is to the doorTarget does offer a wide variety of delivery services for items and to the door means “Item will be placed outside your home in the first available dry areaYou do not need to be present for deliveryUnpacking and debris removal are not included.” This information is listed on our site and I’ve attached a screenshot for his referenceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest, *** *** I understand that the guest is upset because they received an empty box without the phone that was ordered and the guest filed a claim with UPS however, UPS cannot give them the money, and re directed the guest back to
Target After doing research and working closely with our agents, I found that the guest had requested to return multiple orders, however two of the orders had already been returned in our Target StoresI apologize for any disappointment, but we are unable to issue any refunds for this shipmentWe want to make sure that the guest is enjoying their Target shopping experience and love the products they buy from usTherefore, we invite the guest to shop the great selection of items available in our local Target store As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello ***, Thanks for contacting Target on behalf of our guest *** ***.Included you will find our response to Mr.***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, SonzarayThe Target Teamwww.target.com Hello *** ***, Thanks for again contacting Target through the Revdex.com regarding your recent experienceThe information we previously provided you with came directly from our coupon policyYou can find our coupon policy here http://www.target.com/couponsUnder How it works you will find a link to Target coupon policyAgain Store Leadership has the right to refuse, or limit the use of any coupon and/or the subsequent return for any reason. I'm sorry your experience with us was disappointing and we appreciate that you took the time to contact us with your concerns. Sincerely, SonzarayThe Target teamwww.target.com

Thanks for contacting Target on behalf of our guest *** ***I can only imagine his frustration when he didn’t receive the dishwasher detergent pacs from his Target.com orderI’m sorry to hear that our team members weren’t able to provide him with an explanation was to why his order
was not deliveredI’ve taken a look at his FedEx SmartPost tracking number and show that his local post office wasn’t able to deliver the package due to the incorrect address providedHe can also view this information with: Tracking #: 9***57***By visiting: http://www.fedex.com/us/ When an order is undeliverable as addressed, Target is unable to send a replacement because replacement orders are sent to the same address that was provided on the original orderThe likelihood of the replacement package being undeliverable due to the incorrect address again is high; because of this, our team member issued him a refund for the itemsIt’s clear that *** would still like the dishwasher detergent pacsThe items are still available on Target.com for the same price he initially paid for on 03/21/and I strongly encourage him to place a new order for them by visiting this link: http://www.target.com/p/cascade-with-dawn-action-pacs-fresh-scent-dishwasher-det...⇄ always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

*** *** Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsI apologized to Mr*** for the store selling the sound bars that were supposed to be placed on hold.I attempted to locate a
similar sound bar for the same price but was unable toI offered the guest a good will gesture to invite him back to Target for a better experience but the guest declinedI advised Mr*** that I would share their experience with Store Leadership to prevent experiences like this from happening again. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number 13780498. Sincerely, SonzarayThe Target teamwww.target.com

Initial Business Response /* (1000, 5, 2015/12/23) */
Thanks for contacting Target on behalf of our guest *** and his canceled promotional GiftCard
I sincerely apologize for ***'s canceled GiftCard and that the Target.com agent was unable to assist him furtherWhen a promotional
GiftCard is unable to be fulfilled and canceled we deduct the amount from the total amount paid*** was charged $less from his original total instead of receiving the GiftCard
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thanks for contacting Target on behalf of our guest *** *** It sounds like *** has struggled to find information in regards to both location and billing for her order, and I’m sincerely sorry for any disappointment or miscommunication she’s experienced Although we do our
best to deliver items in a timely manner, shipping delays can occur even between our fulfillment centers and storesTo ensure that our guests aren’t waiting for their shipments indefinitely, store pickup orders will automatically cancel if the item isn’t received within a set amount of timeThe good news is that these are usually one-off occurrences and if *** would like to place a new pickup in store order for her desired item, she shouldn’t encounter the same situationThere’s always an option to have the item shipped directly to her home address as well Because Target doesn’t charge until items have been picked up, I’m happy to say that *** was never charged for this itemShe may have seen an authorization hold on her account, but those typically drop off within hours once an item has been cancelledIf *** is still seeing a hold on her account for this order, please advise her to contact her card-issuing bank for assistanceI’m sorry to hear that *** wasn’t able to receive the kind of service she expects from Target and I’ve passed her feedback along to leadership so that we can use this as an opportunity to grow for the future As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** We reached our guest and confirmed the disputed charge has been credited to Mr***’s third party card. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800-*** and reference case number *** Sincerely, Nancy The Target Team www.target.com

I got a target card I used it for getting stuff for my baby, who's now turning When I was hit by a car in 2004, at years old they refused to activate my disability insuranceYour corporate office kept requesting information which I submitted what I had from a psychiatrist and medical doctorThen I lost the card because I couldn't work and had no money to make the payments on my credit cardIt took years to get my disabilityI think their insurance is a big scamThey collect payments but refuse to let you use it when neededEvery collection agency, for years now, has sold my account to another collection agency and its frustrating to say the least! How can we resolve this issue, as I want to be in good standing with Target so my family can shop there again?

Thanks for contacting Target on behalf of our guest *** ***.I’ve attempted to assist the guest via email on 09/26/I’m sorry to hear about the inconvenience our guest encountered while trying to take advantage of Fitbit SaleI explained that we may experience lags in uploading updates
throughout the siteWhich could cause a small number of items on the site to be mispriced, described inaccurately, or unavailableThis is why the price can't be confirmed on an order until an order enters the shipping processThis information can also be found under the “Help” section of Target.com.After reviewing the case number *** provided, I confirmed an email was sent to him on 09/19/to honor the price adjustmentSince he didn’t respond to that email no further actions was taken at that timeWhen I emailed the guest on 09/26, I asked him to place the order and reply with the order number so I can make the price adjustments. As of today 09/28/2017, the guest still hasn’t responded to our emailsAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response becausePlease be advised the plant was returned After being shipped around the country for weeks during a blizzard the plant and box was destroyed.If the plant was alive I would not have taken the time to return it I am a disabled Vetern Truly

Thanks for contacting Target on behalf of our guest *** ***We apologize for any frustrations *** may have experienced while trying to get an answer for his GiftCard related questionYin's GiftCard was issued by a third party through his credit card company's rewards programCiti Bank has
advised Target that they will be handling any and all resolutions regarding these cards*** can reach his credit card's rewards program at ###-###-####As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how frustrating it must’ve been when his order for the Apple Watch was delayed The previous team member was correct when they advised him that when an order is submitted, we’re unable to change
or modify the order including the shipping addressOur only option for changing the shipping address is working with the shipping carrier to make any changes and unfortunately USPS, who was delivering his package, wouldn’t allow us to modify his shipping address The estimated deliver date is just an estimation that is based on the item and location of the delivery so at times, especially around the Holidays, the shipping carriers can be behind which will cause deliveries to be delayed The watch was returned back to Target by USPS and his refund has been processedHis refund of $should post back to his American Express card within 7-business days As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com