Target Corporation

Dear ***, Thanks for contacting Target on behalf of our guest *** *** At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Initial Business Response /* (1000, 5, 2015/07/10) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest to address his concerns
I advised the guest that the additional cent that was added to the item(s) he purchased was a
standard price increaseThe price of the item was increased over the week period the items sat in the guest's account cartI also advised the guest that or merchandise and prices are always changing and our terms and conditions can be viewed on Target.com at the bottom of any item pageI advised the guest that a price adjustment isn't possible because it's outside our price adjustment policyGuest said he received one of the packages and it had the wrong color item so I advised the guest he can return the item to a Target store for a refund or I can send him a return shipping label and he can send the item to our return center for a refund or replacementGuest declined resolutionTarget has no further resolution for the guest
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a call from a 3rd party representing Target.com that was more like it was from a collection agencyHe talked over me rather than talking with meI had no choice but just to agree and end the callMy concerns were not addressed
Final Business Response /* (4000, 9, 2015/07/13) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest to address his/her concerns
The guest is asking to have the price of an item adjusted to the price it was weeks agoAccording to the guest he put the item into his cart but didn't actually submit the order for another weeksThe price has since gone up by centWe will typically adjust a price within days of that price changingweeks is well outside that time frameI offered to assist the guest with returning the wrong colored item for a refund or replacement but the guest declined that offerThe guest is requesting a discount on the itemI was unaware of him being sent an incorrect item until the he mentioned it during our phone conversationI saw no mention of this in his original complaint to the Revdex.comThe guest can return the item to any Target store for a refundTarget has no further resolution for the guest
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

I am rejecting this response because:
Target called me on Saturday 11/5/16. They asked for the numbers from the card used and wanted receipt from purchase made on 9/25/to investigate. I am not comfortable giving that information over the phone. Between the incidence on 9/25/and again this past week I have spent approxhours making phone calls to clear this up with MasterCard. The issuer was PayPal MasterCard they directed this directly to MasterCard security who both times linked the issue to Target and suggested I do not use this or any card with them in the future as the problem was linked to them. Target claims they have no way of doing this. The first time it took several days to clear this up and I was unable to use the card during this time. The second time caused embarrassment for both my husband and myself. This has not been settled because Target called on Saturday. I have been assured by PayPal and MasterCard that my account is in good standing. This MasterCard is linked to my personal checking account. I have been told by several people at MasterCard and PayPal that it is linked to Target having problems in their stores or system that is causing this. This did not come from just one person looking in to this

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe updated her information in our system and contacted our Guest Reporting Center on her behalfA representative will be reaching out
to *** directly. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how upsetting it must’ve been when she realized that she sent her order of $Disney Gift Cards to the wrong address As stated on Target.com, once an order has been submitted, we’re unable to modify the order including changing the shipping addressThe guest can read more information here: http://help.target.com/help/subcategoryarticle?childcat=Edit+or+cancel+your+orde...⇄ Once the items ships, depending on the shipping carrier they can change or modify the shipping addressUnfortunately, USPS doesn’t provide us with the option of having shipments intercepted or modified so the package was delivered to the address that the guest provided I apologize for the frustration but I’m unable to refund her for the Disney Gift Cards As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest, *** *** I understand that the guest is upset because they received an empty box without the phone that was ordered and the guest filed a claim with UPS however, UPS cannot give them the money, and re directed the guest back to
Target After doing research and working closely with our agents, I found that the guest had requested to return multiple orders, however two of the orders had already been returned in our Target StoresI apologize for any disappointment, but we are unable to issue any refunds for this shipmentWe want to make sure that the guest is enjoying their Target shopping experience and love the products they buy from usTherefore, we invite the guest to shop the great selection of items available in our local Target store As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: Target has not refunded my original purchase amount of $using Target Gift Card. To respond to the request from Target Jackie from Target, the only other Target gift card order placed on 12/4/was order #*** placed by my wife using her Target account We did not have an issue redeeming the gift card purchased under that order I respectfully ask Jackie or relevant personnel from Target to complete their investigation and resolve this issue ASAP and refund my original purchase amount, which was $in Target Gift Cards Thank you in advance. *** ***

Thanks for contacting Target on behalf of our guest *** ***I’m very sorry to hear that he had such a frustrating experience with the delivery of his king bed frameThis certainly isn’t the experience I’d like him to have, so I appreciate that he took the time to bring this to my
attentionI’ve confirmed with our large carrier, EFW, that the package has been refusedTypically, once an item has been refused it’s returned to our return center within 7-business days and a refund is then issuedThe team members he spoke with was following our procedure and policyHowever, I’d made an exception to our policy and issued a refund back to his Target Debit CardTarget immediately releases the funds to his financial institution but he should see the credit post within 5-business daysThe information regarding the closed delivery hub is concerning because we want to ensure our guests are receiving their items within a timely mannerI reached out to EFW who in turn reached out to the hubThe hub isn’t closed, so I apologize for that misinformationSince the item has been refused it’ll be returned back to TargetThe only available delivery option for this item is to the doorTarget does offer a wide variety of delivery services for items and to the door means “Item will be placed outside your home in the first available dry areaYou do not need to be present for deliveryUnpacking and debris removal are not included.” This information is listed on our site and I’ve attached a screenshot for his referenceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached out to our store and our guest for more informationThe guest was unable to provide any receipts for the GiftCards in questionWith the receipt we would have the
transaction information required to replace the GiftCardsI have also followed up with the Store Manager at the Cypress, CA locationThe store manager stated the GiftCards that were kept were blank cards and had no value on themThey were GiftCards that were in the process of being issued with the purchase of the promotional items, when the transaction was cancelledAs always, we appreciate the assistance you provide us with our guestsIf you have any further questions, feel free to contact Target at ###-###-#### and reference case number ***Sincerely, Terry The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my apology for any frustration you experienced during your shopping trip to the Cypress, CA Target store. Through further research with the store, they showed the transaction was voided and the GiftCards that were in the process of being issued were cancelledThe GiftCards you referred to were the blank GiftCards that would have been for the promotion, had the transaction been completed. To further research your concerns we would need the receipt showing when you purchased the GiftCards or the receipt showing when you received themYour comments have also been shared with the Cypress, CA Store Leadership for review with their teamWe’ve also reviewed the coupon policy with the Store Manager, who acknowledge a thorough understanding of the coupon policyFor this promotion, our weekly ad stated that the quantities for the beauty and personal care products were limitedOur stores reserves the right to limit quantities to a retail purchaseIf you have any further questions please call us at ###-###-#### and provide reference number, ***Thanks for contacting usWe appreciate the time you have taken to let us know about your experience. Sincerely, Terry The Target team www.target.com

Thanks for keeping us informed as to the status of the case for *** *** There’s no way for me to undo what she experienced but I do sincerely that it happened. I’m sorry if she hasn’t received the eGiftCard that was sent to her; I’ve resent it to the email address that was used to place her order I’ve passed along her feedback and experience to our Senior Leadership Team so we can continue to improve our guest experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Pauline Target.com Executive Offices www.target.com

I got a target card I used it for getting stuff for my baby, who's now turning When I was hit by a car in 2004, at years old they refused to activate my disability insuranceYour corporate office kept requesting information which I submitted what I had from a psychiatrist and medical doctorThen I lost the card because I couldn't work and had no money to make the payments on my credit cardIt took years to get my disabilityI think their insurance is a big scamThey collect payments but refuse to let you use it when neededEvery collection agency, for years now, has sold my account to another collection agency and its frustrating to say the least! How can we resolve this issue, as I want to be in good standing with Target so my family can shop there again?

Initial Business Response /* (1000, 6, 2016/02/25) */
Thanks for contacting Target on behalf of our guestUpon receipt of your contact, we reached our guest to address their concerns
I checked the guest's Target.com account and show that it's still active; I did a password reset on the account
An email will be sent to the guest with instructions on how to reset the passwordI tracked the order and UPS tracking shows it's still in transit so I went ahead and processed a refundI emailed the guest's refund in the form of a Target eGiftCard in the amount of $which will be delivered to the email address attached to the orderThe guest will receive the eGiftCard in 4-hours
I also added an additional $to the refund eGiftCard for a total of $for the guest's poor guest service experienceTarget.com doesn't compensate for time
Initial Consumer Rebuttal /* (2000, 8, 2016/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Target was quick in response to my complaintThey have apologized and taken proper actions to solve the issuesI am overall satisfied with the outcome

Initial Business Response /* (1000, 5, 2015/12/23) */
Thanks for contacting Target on behalf of our guest *** and his canceled promotional GiftCard
I sincerely apologize for ***'s canceled GiftCard and that the Target.com agent was unable to assist him furtherWhen a promotional
GiftCard is unable to be fulfilled and canceled we deduct the amount from the total amount paid*** was charged $less from his original total instead of receiving the GiftCard
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I’m very sorry that *** feels this situation isn’t being taken seriouslyI can assure you that I understand the seriousness of the situation which is why Target is happy to waive the expedited shipping costWhen a wrong item is received the information on the site is verified with the item orderedIf they’re the same, which is the case for ***, then the most likely cause is that the fulfillment center picked the wrong itemTypically if a replacement item or a new order is processed the problem doesn’t occur againTarget issued the refund just today and the funds were released back to the card issuing bankI’ve confirmed that the Target eGiftCard was successfully delivered to the email address which was used to place the orderSince the guest used a Target REDcard she should see her refund post within 3-business days, but it may be soonerI’ve attached a copy of her refund invoice for her referenceI truly appreciate the time *** has taken to share her concerns and frustrations

Thanks for contacting Target on behalf of our guest *** ***.I’ve attempted to assist the guest via email on 09/26/I’m sorry to hear about the inconvenience our guest encountered while trying to take advantage of Fitbit SaleI explained that we may experience lags in uploading updates
throughout the siteWhich could cause a small number of items on the site to be mispriced, described inaccurately, or unavailableThis is why the price can't be confirmed on an order until an order enters the shipping processThis information can also be found under the “Help” section of Target.com.After reviewing the case number *** provided, I confirmed an email was sent to him on 09/19/to honor the price adjustmentSince he didn’t respond to that email no further actions was taken at that timeWhen I emailed the guest on 09/26, I asked him to place the order and reply with the order number so I can make the price adjustments. As of today 09/28/2017, the guest still hasn’t responded to our emailsAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest *** ***I can only imagine his frustration when he didn’t receive the dishwasher detergent pacs from his Target.com orderI’m sorry to hear that our team members weren’t able to provide him with an explanation was to why his order
was not deliveredI’ve taken a look at his FedEx SmartPost tracking number and show that his local post office wasn’t able to deliver the package due to the incorrect address providedHe can also view this information with: Tracking #: 9***57***By visiting: http://www.fedex.com/us/ When an order is undeliverable as addressed, Target is unable to send a replacement because replacement orders are sent to the same address that was provided on the original orderThe likelihood of the replacement package being undeliverable due to the incorrect address again is high; because of this, our team member issued him a refund for the itemsIt’s clear that *** would still like the dishwasher detergent pacsThe items are still available on Target.com for the same price he initially paid for on 03/21/and I strongly encourage him to place a new order for them by visiting this link: http://www.target.com/p/cascade-with-dawn-action-pacs-fresh-scent-dishwasher-det...⇄ always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***We apologize for any frustrations *** may have experienced while trying to get an answer for his GiftCard related questionYin's GiftCard was issued by a third party through his credit card company's rewards programCiti Bank has
advised Target that they will be handling any and all resolutions regarding these cards*** can reach his credit card's rewards program at ###-###-####As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how frustrating it must’ve been when his order for the Apple Watch was delayed The previous team member was correct when they advised him that when an order is submitted, we’re unable to change
or modify the order including the shipping addressOur only option for changing the shipping address is working with the shipping carrier to make any changes and unfortunately USPS, who was delivering his package, wouldn’t allow us to modify his shipping address The estimated deliver date is just an estimation that is based on the item and location of the delivery so at times, especially around the Holidays, the shipping carriers can be behind which will cause deliveries to be delayed The watch was returned back to Target by USPS and his refund has been processedHis refund of $should post back to his American Express card within 7-business days As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

*** *** Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsI apologized to Mr*** for the store selling the sound bars that were supposed to be placed on hold.I attempted to locate a
similar sound bar for the same price but was unable toI offered the guest a good will gesture to invite him back to Target for a better experience but the guest declinedI advised Mr*** that I would share their experience with Store Leadership to prevent experiences like this from happening again. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number 13780498. Sincerely, SonzarayThe Target teamwww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***.Included you will find our response to Mr.***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, SonzarayThe Target Teamwww.target.com Hello *** ***, Thanks for again contacting Target through the Revdex.com regarding your recent experienceThe information we previously provided you with came directly from our coupon policyYou can find our coupon policy here http://www.target.com/couponsUnder How it works you will find a link to Target coupon policyAgain Store Leadership has the right to refuse, or limit the use of any coupon and/or the subsequent return for any reason. I'm sorry your experience with us was disappointing and we appreciate that you took the time to contact us with your concerns. Sincerely, SonzarayThe Target teamwww.target.com