Target Corporation

Thanks for contacting Target on behalf of our guest *** *** regarding his recent order that was delivered but he didn’t receive.I’m sorry to hear that he didn’t receive his recent target order for RedVines and that he was disappointed by the service he was given by our team members. Our
system shows that the order was delivered on 11/28/and left at his front door. I understand that he didn’t receive that order and feels he is being denied a refund since he was advised it will be in the form of an electronic GiftCard. The type of refund given depends on how the item was paid for and his order was paid with PayPal. Purchases made using PayPal are refunded as either a physical gift card or an electronic e-gift card. Our PayPal policy is displayed during the checkout process and is also available in the help section at www.target.com. Target GiftCard refund tender is per our system interaction with PayPal systems.I’m unable to send him a replacement order so I’ve gone ahead and processed the refund of $back to his PayPal account. He should see this refund back to his method of payment within ten days. I apologize for the amount of time and frustration this order has caused him. I’ve documented his dissatisfaction with our current refund tender policies and will make them available to our Online Operations team. They’ll consider the feedback when making future decisions regarding our policies.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello,Thanks for contacting Target on behalf of our guest *** **. I apologize for any confusion caused by the charges on her recent REDcard statementThe additional $was collected to satisfy the applicable sales tax on her orderTarget.com estimates the tax due on your order
during checkout, but we don’t bill guests’ payment method until we ship their itemsMany factors, including the origin of the item, and the shipping address, can change the estimated sales tax between order placement and billingTax amounts ($or more) are calculated at the time of shipment, and there may be an incremental tax increaseThis information is listed in our Help section under Availability & Pricing > Taxes.***’s state of California is a modified-origin state, where state, count, and city taxes are based on the origin of the sale, while district taxes are based on the destination of the saleWhen her final package was shipped and invoiced, our system had to invoice an additional $to be compliant with the final applicable tax rate for her orderAgain, I apologize for any confusion or frustration this experience may have caused ***, but we have collected the correct amount. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,AmyTarget.com Executive Officeswww.target.com

I am rejecting this response because:
The two boxes of litter cost I paid $after taxI only got $gift card issued for refundAlso I don't see 5% off coupon anywhere, not in email, not in my account

Initial Business Response /* (1000, 7, 2015/12/31) */
I'm sorry to hear about the trouble our guest *** experienced with her Target.com order
I've requested a refund of $She'll see the credit on her REDcard within 5-business days
Target strives to offer quality products at a
great value and I'm sorry to hear the 77" sofa was poor in quality and the initial 72" sofa arrived damagedTarget is always looking for ways to improve on the array of items offered, and I've shared her comments with our merchandising team for further review with our buyers
I know when she contacted Target regarding her order she expected a quick and fast resolution, and I'm truly sorry that wasn't the caseI've personally followed up the team members she spoke with and their leaders to ensure they're familiar with the procedures and processes Target has in placeThis will ensure a more seamless experience for her and future guests going forward
In the meantime, I recognize there are many options on where *** can shop, and that's why I truly appreciate that she has been a loyal Target guestI've sent her a Target eGiftCard to her email addressI know I'm not able to change what she's experienced, but I truly hope she'll give us another chance
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 9, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received a full refund plus interest in addition to a gift cardI am satisfied with the prompt response Target has provided me via the Revdex.comThank you for the help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I checked and I confirm that never received the mentioned E gift card in my email .Like I said for some reason ,for this case ,Target's email didnt come through . I would like to have the gift card physically mail to my address that I provided on this related Target order. Once again ,Thank you very much for your help .It would have taken much much long without your assistrance .And you are amazing .Best ** ***

Thanks for contacting Target on behalf of our guest *** *** and her concerns about not being fully refunded for her purchase of four chairs.In reviewing her order, all four of the chairs were returned but a technical error occurred resulting in the refund for only one of the chairs. I
sincerely apologize that this happened and that it has caused *** additional time and frustration.I’ve verified that our specialty team processed her refund on 11/20/for $642.41. She should see the refund post to her method of payment within 5-business days from the process date.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello ***, Thanks for contacting Target through the Revdex.com regarding your recent experienceI understand your credit card is showing duplicate charges from a recent shopping experiencePlease accept my sincere apology for any frustration and inconvenience If these charges are not pending transactions but confirmed charges you will need to file a written dispute with your financial institutionInstructions are on the back of your bank statementFederal regulation Z protects consumers from errors on their account and requires financial institutions to investigate alleged error(s) and make the necessary correction(s) to account(s) I also understand you were charged twice for shaving creamWhile I wasn’t able to get the receipt ID number from you please take your receipt to Guest Services at your local storeThey will be able to correct any over charge on the shaving cream Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve Sincerely, Nancy The Target team www.target.com

I am rejecting this response because: I contacted Target prior to this order shipping! The order was still in processing at the time I contacted Target and requested to cancel the order, change the shipping method to overnight, or have it delivered to a different addressThis had nothing to do with the actual shipping (UPS or weather or otherwise) of this orderThis order had not been shipped at the time I contacted Target for resolution on this matter! I spoke to both a representative and supervisor PRIOR to this order shipping!!!

Thanks for contacting Target on behalf of our guest *** ***I’m sorry to hear that *** has been waiting so long for a refund for some damaged items he received and I’d love to do what I can to make this right for himI’ve issued a full refund for these two items; since he paid with a
GiftCard he will receive a new GiftCard with the refund amount to his email addressIt looks like we’ve also issued him a 5% coupon as a gesture of goodwill for the experienceI sincerely appreciate *** shopping with us and I look forward to his future orders! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsI researched the guest’s order summary and PayPal accountAt the present time Target.com is locked out of the guest’s PayPal account while his financial
institution researches the issueOnce his financial institution resolves the issue Target.com will be able to take action if neededAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: The information you provided is incorrectPlease see the attachedWhen the product was scanned in the TARGET store, using the TARGET application, it displayed at the correct priceThe manager in the store stated when they scan at POS it shows incorrectlyThe clearance price shows $in the Greenville store location, however the price was not honoredThe response also did not address customer treatment at the location, nor the interaction with the corporate agent

Hello, Thanks for contacting Target on behalf of our guest *** *** I spoke with *** over the phone and at the beginning of our conversation, he confirmed that the matter had already been resolvedHe is in possession of the items he initially requested as a resolutionWe spoke about the concerns he had about our service, and I issued a $GiftCard to him for his experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,Rachel Target.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***.I understand the inconvenience caused when *** and *** aren’t able to order on Target.comOur order research team has confirmed that we’re not able to accept orders from them because we noted an irregularity with their recent
order historyTo avoid future disappointing online shopping experiences, we ask that they no longer order from Target.com and invite them to shop the great selection of items available in their local Target store. I’m sorry for the inconvenience this has caused but we’re not able to process future online orders for *** and ***They’re more than welcome to shop in our stores for their personal needsTarget considers this matter resolved and closed.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***. I’m sorry to hear about the difficult time he had attempting to place an order for the Apple Watches of his choiceI’m sure this was a frustrating experience, especially since this should be a joyful time of the year. Our
team members are empowered to assist our guest with the best of their abilityTherefore, it saddens me to hear that he was spoken to so rudely after sharing his concerns with our online teamI’ve noted all of the team members that he has spoken toI’ll personally follow up with them as well as their leaders to provide coaching to ensure this doesn’t happen again.I understand this entire experience was disappointing for our guest, especially after taking the time to place multiple orders and after receiving cancellation emails for all of them.When his order was submitted, the order acknowledgment email was sent to our guest to inform him that we’ve successfully received his order request but it was not a confirmation or a guaranteeIn addition, it doesn’t mean that an order has been accepted or shipped, or that the price availability of an item has been confirmed If the item is no longer available or we determine that there were inaccuracies in our product information, we will cancel the order and notify the guest via email.I recognized he’s concerned because he hasn’t received a refundWhen guests enter their payment information during checkout, we may submit an authorization hold on the payment methodIn his case, we wouldn’t charge his card unless the item was picked upSince the watch of his choice wasn’t available at the time of pick-up, his order was cancelled.Cancelling of an order automatically sends a request to the card issuer to remove any authorization holdsThe length of processing time varies depending on the card issuerWith that being said, a refund cannot be provided since we never received any payment from his bankIf for some odd reason he was charged for this cancelled order, I advise him to contact his bank right away and share his billing concerns.I sincerely apologize for any inconvenience we may have caused and I thank him for taking the time to share his online experience with us.As always, I appreciate the assistance you provide us with our guests If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for reaching back out to us regarding the Apple Watch order for *** ***. I understand that the guest remains upset about her order and I apologize for this experience. Due to unforeseen demand, the manufacturer of the Apple Watch does not have enough stock available to
supply retailers including Target. Our guest’s original order was cancelled but she was able to place a new order and does have a watch reserved on backorder when inventory arrivesOn 9/an oemail notification was sent to her letting her know that the delivery date was changed to 10/24; it also provided her an option to cancel the order should she decide she no longer wants to waitEven if the original order hadn’t been cancelled, that order would be on backorder as well because we have not received inventory from the manufacturerAll of our guests have been compensated in the form of a GiftCard due to the delay. We cannot apologize enough for the disappointment this has caused our guests inclouding ***.If she wishes to cancel her order, I can certainly request that. However, the refund will be in the same tender that was paid on the order. In this case, the guest used $in Target GiftCards and $on a Visa and that is how it will be refundedWe will not be able to refund the GiftCards used on the order to a different form of tender.I understand my apology doesn’t eliminate her frustration or get her the watch any sooner, but we are working closely with the manufacturer to ensure we can fulfill these orders as soon as possible

Thanks for contacting Target on behalf of our guest *** *** I apologize for any frustration and inconvenience this has caused. I understand *** experienced technical issues with our site while she was trying to place an order which is very disappointing I have
submitted this issue to our technical team for review Base on my research I can confirm that her order has been placed and is processing in our system. Please allow 7-business days for delivery I can’t apologize enough knowing Target has let *** downI’ve sent her a $Target eGiftCard to her email addressShe should receive the eGiftCard within 4-hours which can be used on Target.com or simply print it to use in storesI know I’m not able to change what *** already experienced, but I have confidence that if she uses the eGiftCard toward a new order she’ll have a much better Target.com experience! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***I apologize for any frustration and inconvenience this has caused our guest. I understand that *** never received the Apple watch from her order. Base on the information we have received from USPS, the
Apple watch was delivered on Friday, 4/29/at 5:PM. We are unable to provide a refund for this itemOur guest may contact her local post office and file a dispute or claimAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-

I am rejecting this response because:
I want to thank Target for replacing my gift cards.However, I think Target needs to reconsider its policy regarding the replacement of defective or inactivated cardsThe current policy offers no consideration to it customers when the activation process does not function properly or goes awryTarget enjoys a lucrative profit center at the expense of its customers when activation problems occurAs the grandmother of seven, who has frequently purchased gift cards, I will no longer continue this practice

I am rejecting this response because:i under stand that anyone can use gift card if they have the numberBut I didn`t gave that number to anybody when I scratched the card for use purpose I found $and $on those cardsSo after buying from their store I didn`t use it so it should be intact Its not my fault that I bought it and there is no balance Also when I called their representative ; they told me that its happened with target before and I should get my refund and I filled stolen case after they told me that its used in a store of californiaFinally when I called after days another representative was telling me someone bought an iphone with that. why should I go to law enforcement since I bought it from you and you are saying its stolen its not my responsibility to keep the balance safe until I scratch the cardyou sold me a faulty card so refund my money thanks

I am rejecting this response because:
Like I said in the complaint details. I did contact Sony about it, Sony wants Target to take care of it! If I have to, I will do a reverse charge on my Red CardInstead of geting free 4k movies, I would get a refund on the Sony 4K player and still keep the player