Target Corporation

Thanks for contacting Target on behalf of our guest *** *** Based on my research, *** placed an order using the email address *** on 5/14/for the infant sneaker and the toddler cardigan We received a request on 5/14/to cancel the orderI have re-issued funds back to *** Target eGiftCard in the amount of $Cancelling an order automatically sends a request to the credit card issuer to remove any authorization holds. The length of processing time depends on *** credit card company and can contact her bank for more informationAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-

Thanks for contacting Target on behalf of our guest *** *** I can only imagine the disappointment she experienced when she called us on 12/23/regarding some items she hadn’t received and was unable to resolve this issue before ChristmasWe know how important the holidays are
for our guests, and we hate to hear we missed the opportunity to make this right for *** I do sincerely apologize for the frustration, and I have shared her feedback with our senior leadership teamOur guest’s comments are a big part of helping us identify what needs to be changed I show that ***’s replacement items were delivered on 12/27/I’ve gone ahead and sent *** a $Target eGiftCard to her email address at ***@icloud.comI know I’m not able to change what she’s already experienced, but I have confidence that if she uses the eGiftCard toward a new order she’ll have a much better Target.com experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Amy Target.com Executive Offices

Thanks for contacting Target on behalf of our guest *** O *** I would like to apologize for any frustration and inconvenience this has caused ***. Based on my research I can confirm that a microwave was originally ordered on 8/28/16, which shows delivered on
9/1/16, with UPS tracking number ***. *** never received the item and contacted our office and a replacement microwave was processed on 9/1/16, which also shows delivered on 9/6/through UPS tracking number ***, contacted our office again, since she had not received the replacement microwave. This is definitely not the experience we want *** to have. I have processed a full refund to ***’s accountSince her order was paid for by both Target GiftCard and a Target Debit Card, a $Target eGiftCard will be sent to her email address and the remaining balance of $will be refunded back to her Target Debit Card. Please allow 3-days for the credit to appear to the Target Debit Card I would suggest for future orders for *** to check the “signature required” option during the checkout process to ensure she gets her items As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

The free shipping when guests spend $promotion only applies in the contiguous United States and excludes Alaska and Hawaii Sara can still qualify for free shipping when she places an order using a Target REDcard REDcard Free Shipping is available to guests in Alaska and Hawaii, but may exclude orders for large items I’ll certainly share Sara’s suggestions with our senior leadership team as our guests comments are a big part of helping us identify what needs to be changed

Initial Business Response /* (1000, 5, 2016/03/24) */
Hello ***,
Thanks for contacting Target on behalf of our guest *** ***
Upon receipt of your contact, we reached our guest to address their concernsI spoke with the Team Lead of Target Mobile at the Princeton store
regarding Mr***'s exchangeI was advised that Mr*** was misinformed previously and that he can exchange the phoneI then contacted Mr*** and advised him that he can return to the store and have the phone exchangedI also sent him out a GiftCard as a good will gesture
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number ***
Sincerely,
Sonzaray
The Target Team
www.target.com

Hello, Thanks for contacting Target on behalf of our guest *** *** I can only imagine how frustrating it was when *** didn’t receive her package from us as expectedWe certainly want our guests to receive their deliveries quick and hassle free, and I’m sorry to hear this
wasn’t the experience *** encountered Looking into this, I see that her order was placed on 2/6/2018, and FedEx may have delivered one of her packages to the wrong location on 2/7/An investigation was opened with FedEx on the 7th, and they stated they would be delivering the items within the next business daysSince the items were accounted for by FedEx, and were still within Target’s estimated delivery window, we weren’t able to issue any refunds or replacements at that time I’m showing FedEx reported the package as delivered on 2/9/and the investigation was closedWhile her order should now be complete, I can’t apologize enough knowing how disappointed *** was with our available resolutions, so I’ve sent her a $Target eGiftCard to her email addressI know I’m not able to change what she’s already experienced, but I have confidence that if she uses the eGiftCard toward a new order she’ll have a much better Target.com experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, AmyTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of *** * ***.I'm very sorry to hear that one of her Target GiftCards was used without her knowledge. I can only imagine how frustrated and confused she must've been so I appreciate the time to bring this to our attention. We've reviewed the
transaction, and could not identify any suspicious behaviors, card tampering, or a lack of card security prior to purchase. If the card was used without her consent, we believe the card information may have been shared directly or indirectly. We are unable to refund or replace this gift card. Target considers gift cards to be like cash and can only be replaced if there is a remaining balance. She has filed a police report and at this point Target will work directly with law enforcement. We'll assist with their investigation but we cannot guarantee a replacement for the gift card or restitution of any kind. Thanks,JackieGiftCard OperationsCase ***

I am rejecting this response because:This conversation did not end well and do not accept the gift card offer I mentioned that I declined Please close this case I am a very dissatisfied customer and will not be returning to the store

The additional information is appreciated and it’s upsetting to hear how much we’ve let our guest downHowever, the final price for any item that’s sold on Target.com is determined once the item is added to the cart.I'm sorry that so much time was wasted due to invalid or misleading information from our online teamsSince this promotion is no longer valid, we’re unable to provide the outcome he’s seeking.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest *** A *** I apologize for any frustration and inconvenience this has caused for ***. I understand that his original order for the TV arrived damaged and his replacement TV was backordered and in addition was
told we had stock and I’m sorry that you were misinformed of our inventory by the previous team member. The TV is scheduled to be delivered between 8/12/16-8/17/16. A $Target eGiftCard was processed on 7/1/for ***’s experience The guest service *** experienced you isn’t part of our guest service philosophy, and I’ll personally follow up with the team member he spoke with to provide coaching to ensure this doesn’t happen again As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks so much for contacting Target on behalf of *** *** I can only imagine how disappointing it must’ve been when she wasn’t able to place her order with all of her Target GiftCards The team member that she spoke with was correct when they informed her that we’re unable to
place an order on Target.com or over the phone with more than four payment methodsIf she would like to use more than four GiftCards to place an order, she’ll have to combine her GiftCards at a Target storeShe can find more information regarding our accepted payment methods in our help section listed on Target.com At this time, a Target GiftCard can’t be purchased with Target GiftCards as the payment tender on Target.comI apologize for the inconvenience that this has caused and I’ve shared her experience with the appropriate team As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest *** ***. I understand that he placed an order that included promotional GiftCards and would like the value of those refunded back to him.When an order is placed the refund is reduced by the value of the promotional GiftCard unless a
guest returns the order to the store along with physical GiftCards; electronic and mobile GiftCards are nonrefundable in this scenario. I understand that Mr*** did try to cancel the order and was unable to. Our goal is to deliver orders as quickly as possible, so there is only a short window of time to cancel an order after it is placedI apologize that this situation has caused our guest so much time and frustration.I’ve gone ahead and manually refunded him the $back to his method of payment. Because it was a manual credit, it may take up to days for him to see the amount post back to his statement. I understand that we have disappointed and I would like to invite him back for a better experience. We encourage him to use the GiftCards that he received with his purchase to place a new order with us.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** We certainly want to ensure our guests are able to get the sale prices they are eligible forI contacted Ms*** via telephone to discuss this issue furtherAfter apologizing to her, I offered to help her place another
orderShe was previously offered to place an order and receive a 15% discount since the product is currently on sale for $This will actually bring the total lower than the original $she was going to payMs*** agreed and we placed the order over the phone; she received a sale price of $ As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of *** **We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any
merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely,Target.com Guest Serviceswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is highly satisfactory to meNancy was an excellent facilitator in resolving the issue and we plan to continue shopping at Target in the future. Thank you to all parties involved for resolving this issue.Sincerely, ***

Thanks for contacting Target on behalf of *** *** We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of
any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Thank you for contacting us on behalf of our guest *** ** ***. I’m truly sorry for the overall online experience she went through while trying to simply resolve her shipping concernsThe feedback she provided regarding her chat experience has been shared with our senior leadersWhile
reviewing ***’s Target.com order, I was pleased to see that a refund for $was issued in the form of an eGiftCard on 12/19/2017. I realize I’m unable to take back her previous experience but I hope she’ll give us another chance to provide the great service and deservesAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I'm sorry but as previously statedeGiftCards aren't refundable but rest assured Target GiftCards never expire or depreciate in value. Target considers this matter closed as there are no other options

Thanks for contacting Target on behalf of our guest *** ***. I understand Ms***’ frustrations and I’m sorry that I’m unable to provide further information for her regarding this manufacturerModern Creation is an overseas vendor who does not provide direct customer support for their products or ship out replacement partsWhile she is welcome to research the company further on her own, I’m unable to provide the service that Ms*** is requesting.As previously stated, this product is outside of our return policy and is no longer eligible to be refunded or replacedBecause we aren't able to offer any other options or information for this situation, Target considers this matter closed. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because: I receive no phone or email message in regard to this matterPlease have them email me at ***.***@yahoo.com I included the order number From the packing slip that was on the rug when I submitted the complaintThe number is *** My name is spelled *** *** and my email is ***.***@yahoo.comHowever, the name on the packing slip was "*** ***" so I can only assume that the rep who took my order sent the receipt for the transaction to "***.***@Yahoo.com" which I obviously have no access to as that is no my email address. The shipping address is *** *** *** *** ** Export, Pa I was charged $but should have only been charged $after my gift card which I confirmed with the phone rep prior to hanging up the phone. Thanks for your help.***