Target Corporation

Thanks for contacting Target on behalf of our guest *** *** As it turns out I'm not able to offer *** the resolution she looking for, I appreciate the time she has taken to share her feedback and concernsI will share her comments directly with our leadership team

I am rejecting this response becausePlease be advised the plant was returned After being shipped around the country for weeks during a blizzard the plant and box was destroyed.If the plant was alive I would not have taken the time to return it I am a disabled Vetern Truly

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe discussed Target Price Match Policy and Target.com pricingMr*** accepted a Target GiftCard as a goodwill gesture. As
always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Thanks for keeping me updated on the status of this case for *** ***. I appreciate the additional information that she provided, as it gives me additional insight into some of the questions that remained after we were unable to continue our phone conversation. I understand that she is requesting to work with someone else on a resolution, however I’m the team member assigned to her case and will need to continue working on a solution for her.I apologize that she felt I was lecturing her when I was trying to explain the difference in cost between her two purchases and the promotions that were applied. Perhaps I over explained the reasons behind the prices and the issues with the order, and I’m sorry that she found offense in this. I understand that she is requesting to have an additional 15% applied to her recent order to match the discount she received in October. I'm unsure how else to explain the difference in cost and the discounts applied to her two orders without being very detailed. In reviewing her original purchase, the promotion code applied was for 10% and not 15%, off a bedding and bath purchase; the promotion code discount she received on her October order was $off of the duvet price of $79.99. The promotion code applied to her recent order was for $off a $bedding/bath purchase. One item cannot have two category promotional codes applied to it. The promotion code applied to her recent order of $is greater than applying the 10% promotional code from October, which would be a discount of $12.69. Her new order total is more than her previous order because the price of a comforter is more than a duvet. Because we're unable to stack category promotion codes on one item and the promotion code applied to her recent order is larger than the one applied to her previous order, I’m unable to apply the additional discount she is asking for. I recognize that this has been a frustrating experience for her and that my apologies will not completely eliminate them. While I’m not able to provide her the resolution she is looking for, I’d like to invite her back for a better experience and I’ve issued her a $Target electronic GiftCard. This eGiftCard should arrive to the email address she used on her order within hours.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 5, 2016/01/07) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concerns by reviewing Target's return policyAs a good will gesture a GiftCard was sent
to guest
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Nancy
The Target Team
www.target.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Target made me whole by providing a gift card valued at $to compensate for the price difference on the return that was initially valued at only $

Thanks for contacting Target on behalf of our guest *** *** It sounds like *** has struggled to find information in regards to both location and billing for her order, and I’m sincerely sorry for any disappointment or miscommunication she’s experienced Although we do our
best to deliver items in a timely manner, shipping delays can occur even between our fulfillment centers and storesTo ensure that our guests aren’t waiting for their shipments indefinitely, store pickup orders will automatically cancel if the item isn’t received within a set amount of timeThe good news is that these are usually one-off occurrences and if *** would like to place a new pickup in store order for her desired item, she shouldn’t encounter the same situationThere’s always an option to have the item shipped directly to her home address as well Because Target doesn’t charge until items have been picked up, I’m happy to say that *** was never charged for this itemShe may have seen an authorization hold on her account, but those typically drop off within hours once an item has been cancelledIf *** is still seeing a hold on her account for this order, please advise her to contact her card-issuing bank for assistanceI’m sorry to hear that *** wasn’t able to receive the kind of service she expects from Target and I’ve passed her feedback along to leadership so that we can use this as an opportunity to grow for the future As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** We reached our guest and confirmed the disputed charge has been credited to Mr***’s third party card. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800-*** and reference case number *** Sincerely, Nancy The Target Team www.target.com

I truly appreciate that *** took the additional time to share his concerns regarding the item inaccuracy issue As I’ve mentioned in the previous response that I’ve shared the item inaccuracy issue with our warehouses for further researchIf Target has the wrong image for the item titled, The Goonies [Blu-ray], we will update that accordingly Target makes a conscientious effort to describe and display its products and services accurately on the SiteDespite these efforts, a small number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sitesAs a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and servicesTarget reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeFor a complete information regarding item inaccuracy please click here and scroll down to the “Availability, Errors, and Inaccuracies” section I’m sorry if the picture of the DVD mislead *** to make the purchase and he’s not happy with itHe’s welcome to return it for a full refund Target is considered this matter closed because there is no other options for this situation

I am rejecting this response because: Target contacted me saying they will not redeem my gift card moneyThey said a purchase was made in California for iTunesNo1: I live in Georgia and have never been to CaliforniaNo2, I do not have an iTunes account and would never purchase something for itThe fact that they obviously had a lapse in their security system that allowed my gift cards to get stolen through a transaction at their online store should not be something I, an innocent customer, should suffer fromIt's their fault they have lax security and allowed this to happen and won't give me my money back, not mineI consider myself a victim of having $stolen by TargetI will not let this issue go until I either A: Have $replenished in gift card money, or B: Receive the baby monitor I already purchased

I am rejecting this response because: that Target could of done several things as for the order the pending charge was on hold until 04/01/that my bank released the funds from Target even that my bank stated several times there was no cancellation sent to my bank for my orderwhat they could of done was did a pre authorization of the order from $to $to see if the card was any good then if I decided to cancel the order then only the $to $would of been pending or I would of been billed the entire transaction if I decided to except the order or particul orderthe pending charge was full payment pending until 04/01/i have shopped with other companies and don't charge the full amount only a pre authorization from $to $to me that is greed that Target did.when I talk to several people at Target of this problem and a supervisor to them I wasn't that important to them and never got an appologize for the inconvenience that Target did to my wife and methen the other thing is this I went shopping at that same store and my entire order was there at that store and I even spent more doing extra shopping therei would like to talk via phone to a supervisor of Target on this matter if possible

I am rejecting this response because: They did not offer an recompense for the trouble I went throughThey should take the loss and refund the card used and improve their website information

I am rejecting this response because:Contrary to their statements, I contacted Target for the first time on 7/27/ After the delivery window to find out information about when it may be delivered.Also no other arrangements for delivery were ever communicated with me.When I contacted them on 7/to ask about delivery, the only option that was offered to me was to cancel the order and reship it I was told they could not tell me when I would receive the original delivery or what the problem was.I said I didn't want it reshipped if it was going to take longer than another week or so which they also couldn't tell me, because they didn't know what the original problem was.I have shopped at Target stores for years and have loved doing business with them I am truly disappointed to have had this experience with their online site I will not do business with the site again I'm considering not doing business with the stores either I expect to be treated as if my patronage is not important by Comcast, but not Target. I had trouble with a delivery from them and they act like I'm trying to steal from them or something They gave me an option of waiting and seeing or canceling There should have been a 3rd option of finding out what the problem was and rectifying it.It is something that I will remember and which will

Thanks for contacting Target on behalf of our guest *** *** and her concerns about her remaining GiftCard balance.The guest purchased items and requested for the order to be cancelled; this is only a request and a cancelation cannot be guaranteed. For this order, one item was
cancelled and the other items did ship. I understand how disappointing this must have been and I sincerely apologize for any frustration it caused her.Carol’s current GiftCard balance is $24.87; there is a hold in the amount of $pending a store pick-up. If the guest no longer wants these items, she can log into her Target.com account and cancel the pior the order will self-cancel after days if she doesn’t pick the order up. Holds on a GiftCard are removed when an order is cancelled however, it may take up to days for the hold to drop off and appear back in her GiftCard balance.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ** *** At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

The guest placed another order on 09/25/with the GiftCard that her refund was applied toSince the order is still in a released status, I’m unable to cancel the GiftCard and refund her PayPal account I have reached out to the vendor of the Bladen Ottoman about her orders cancelling and they were able to advise me that they were having issues with orders for this specific item to process on their endThey also said that their technical issue should be resolved by the end of business day on Wednesday October 4th, so we’re hoping that her order will continue to process and ship If the vendor cancels her order, I’d be more than happy to deactivate her Target GiftCard and apply the refund to her PayPal account As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how upsetting it must’ve been when he noticed that he was placing more orders than he intended to At this time, I won’t be able to refund him for any of his orders for iTunes electronic gift cards
As explained under the ‘shipping & returns’ tab under the gift cards he purchased, these gift cards can’t be returned once they are purchasedSince the gift cards don’t have value until they are purchased, when his orders were placed, the guest was sent the codes with the value on themSince they are third party gift cards, there is no way for Target to deactivate the ones he purchased by mistake There is no technical issue with Target.com regarding orders duplicating or timing out after submitting an orderHowever, after every order that was placed, our system sent him an order confirmation email along with the email that included the electronic gift card he purchased and they were all delivered successfully to his email address add email He will have to follow up with iTunes and his bank to dispute the charges As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:I have not received the promised gift cardI have looked in my SPAM and it is not there eitherThe gift card is enough to resolve my complaint but I would also like to point out that the response is incorrect about the promotionI have attached a PDF of my original receipt for the order which clearly shows the original total which is not in line with the price adjustment after the quantity was adjusted

Thanks for contacting Target on behalf of our guest *** *** I called the guest on 12/28/and spoke to her personally I can only imagine how disappointed she was when she received both beds damaged which also caused it to arrive after Christmas After speaking
with the shipping carrier, the guest received misinformation from the team members that she spoke with and her delivery information was set up correctlyWhen an order is summited, our ordering system and the shipping carrier’s delivery system sets up the delivery automaticallyThe shipping was set up correctly, however the manufacture of the bed requests for a minimum of five business days to prepare the package before shipping which can cause a delay At this time, the shipping carrier doesn’t offer expedited shipping like the previous Target team member had offeredI’ve personally followed up with her to provide coaching and ensure that she is providing accurate information The guest choose to keep the replacement bed as is, so I sent her a $Target eGiftCardAnother Target team member also sent her a $Target eGiftCard to invite her back for a better experience I apologize but I’m unable to refund the guest for the bed. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Jenna Target.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsI reviewed the guest’s order summary and tracked his orderThe Vizo sound bar he ordered was small enough to be delivered by the United States Postal
ServiceTarget.com contracted UPS to pick the item up from our fulfilment center, UPS then transported the guest’s order to the local post office for final deliveryThis method of shipment is called UPS SurePostI was able to confirm through UPS and USPS that your order was successfully deliveredThe guest stated in his complaint to the Revdex.com that there has been a recent history of theft in his areaI advised the guest to keep in mind that he can select the “sign” for delivery option prior to check out on Target.com to insure the items aren’t left at his residence unattended. If the guest believes the item was stolen from his residence I advised him to contact his local authorities and file a report of theftI’m unable to issue a refund for the sound bar as we show a successful deliveryOnce an order is successfully delivered Target.com isn’t responsible for stolen or lost merchandise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this refund resolution is satisfactory to me