Target Corporation

Thank you for contacting us on behalf of our guest *** ** ***. I’m truly sorry for the overall online experience she went through while trying to simply resolve her shipping concernsThe feedback she provided regarding her chat experience has been shared with our senior leadersWhile
reviewing ***’s Target.com order, I was pleased to see that a refund for $was issued in the form of an eGiftCard on 12/19/2017. I realize I’m unable to take back her previous experience but I hope she’ll give us another chance to provide the great service and deservesAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** ***.I’d like to apologize for the disappointment we’ve caused our guest after cancelling his replacement orderI recognize how unpleasant this experience must have been, especially, while patiently waiting for a return phone call from
our escalation team.While researching his complaint, I confirmed that our guest was contacted on 01/27/by one of our Target.com ManagersDuring this call we partnered with our Order Research Team and issued a manual refund for the order he originally placed on 01/08/We also helped him place a new order for the same itemDue to the poor experience, we’ve matched the original price of the Buffet and waived the $express shipping fee.I realize this entire experience has been lengthy and time consumingAs a result, we provided our guest with an additional discount of $to invite him back for a better one. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Initial Business Response /* (1000, 5, 2015/12/23) */
Thanks for contacting Target on behalf of our guest *** *** and his experience purchasing Fisher Price Imaginext toys
The buy one get one 50% off toys was on select regular priced toys as stated in the promotion detailsThe toys
that were selected were indicated on Target.com by stating the promotion with a red tag on each specific product details pageUnfortunately, while most Fisher Price toys were included in the promotion, the Imaginext series was not
*** was informed of this exclusion by one of our Target.com agents when he filled out the contact us formEven though we cannot extend the full promotion *** was offered a onetime exception partial discount; which he has not accepted yet
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 7, 2015/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"The buy one get one 50% off toys was on select regular priced toys as stated in the promotion details."
This is the part that I find dishonest
1) It was not stated anywhere in the adEither in the main portion or the fine printThe fine print only stated that it it didn't include Lego
2) The store associate was unable to find anything indicating it wasn't included
3) The customer service people were unable to find anything in the ad to say it wasn't included
That's why this was fraud - because no one anywhere (including now) could point to anything in the actual ad that indicated this was not includedNowhere in the ad, that anyone could find, was it limited to select items
In fact, when I called, instead of directing me to the ad, I was directed to the website...to help...to ad items...to the promotion and there it indicated what was on the ad
And does anyone believe this is a reasonable way to do your fine print?
I'm still wanting to know:
A) Where in the actual ad it indicated select items or was that just meant but never stated?
Or
B) A reasonable (more than 10%) discount for the error and now deception on the part of Target(Deception because if you can't find it in the ad, it's dishonest to make the above claim that it was stated in the promotion details....unless you are stating those details were on the website and not in the ad.)
The problem is the ad was clear on the promotion and the ONLY exclusion given was that Lego toys weren't included
VERY misleading if the "promotion details" were those found hidden on the websiteAnd yes, it's fair to call them hidden when they are in the place described above (help - promotions and so on)
It's not unreasonable to expect Target to honor the printed ad as printed
Final Business Response /* (4000, 9, 2015/12/30) */
Thanks for contacting Target on behalf of our guest *** *** and his continued concern about the Top Toy Brand buy one get one 50% off promotion we offered
The promotion was limited to Top Branded toys only (with the exclusion of Lego) as stated in the adWhile Fisher-Price is a top brand, Fisher-Price Imaginext isn't and that's why it wasn't included in our promotionI sincerely apologize for any for any frustration and inconvenience *** encountered
At this time I have no further options for the guest and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Thanks for contacting Target on behalf of *** *** We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of
any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

I am rejecting this response because a resolution has not been reached Target wanted me to call them at my expense, not on a line and in the message left no resolution.Target claims that they sent me an email I will check email again today as I have not received it.All of the above is an example of the run-around with Target

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached out to our GiftCard team for further assistanceOur GiftCard team has sent a replacement GiftCard to Ms***Please see our response to
Ms*** belowAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Terry The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience you experienced I have partnered with our GiftCard team who will be replacing your GiftCardsPlease watch for the GiftCard to arrive in the mail in the next seven to ten business daysA password reset link has also been sent to youIf you haven't done so already, we'd advise making your password unique to any other online accounts and as strong as possible Just a reminder, passwords should contain between and characters, include at least one number, one special character or one capital letterIf you have any other questions, we’re happy to help, you can reach us at ###-###-#### and please reference case number, ***Thanks for contacting usWe appreciate the time you have taken to let us know about your experience. Sincerely, Terry The Target team www.target.com

Thanks for contacting Target on behalf of our guest *** ***.I'm sorry to hear that the iPod Shuffle our guest purchased didn’t provide the correct item details on our websiteI realize her disappointment after being informed that nothing could be done, besides returning the item for a
full refund.Despite our efforts, a small number of items on the site may be mispriced, described inaccurately, and or unavailable product images, specifications, availability and servicesThis information can be found here under the Availability, Errors and Inaccuracies sectionCurrently, I'm partnering with our online support and merchandising specialist to correct the item details.As a result, we’re unable to reship a different item free of chargeHowever, I'm aware of the poor experience our guest has already encountered, so I've issued her a $electronic GiftCard to invite her back for a better oneThe eGiftCard will be sent to the email address on her Target.com order, which should arrive within the next 24-hoursOnce she receive the eGiftCard she’s more than welcome to apply it to her new purchase.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

As it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I'm sorry but as previously statedeGiftCards aren't refundable but rest assured Target GiftCards never expire or depreciate in value. Target considers this matter closed as there are no other options

I’m sorry to hear that there was some confusion with our coupon terms and conditions All of this information is stated in our coupon policyThe coupon can be used on another purchase, as long as there is no other transaction total promotions applied to the orderLuckily, this week we don’t have the $GiftCard promotion, so the coupon can be used to purchase diapers now As it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest *** ***. I understand Ms***’ frustrations and I’m sorry that I’m unable to provide further information for her regarding this manufacturerModern Creation is an overseas vendor who does not provide direct customer support for their products or ship out replacement partsWhile she is welcome to research the company further on her own, I’m unable to provide the service that Ms*** is requesting.As previously stated, this product is outside of our return policy and is no longer eligible to be refunded or replacedBecause we aren't able to offer any other options or information for this situation, Target considers this matter closed. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:
I have provided a photo of the lock case that only a employee from the Apple Valley location can get into and as you look at the case in question you will see that the I phone watches are displayed by employees of the Target Apple Valley crew members and on the 2nd and 3rd level are the I padsPer conversation with MrsNancy I explained to her that the mistake was not the customer but the company itself and they should honor the mistake and she insist the manager of the apple valley location is not going to comply with the pricing that was shown with the apple watch and that I should take the dollars off the price

Thanks for contacting Target on behalf of our guest *** ***.I understand preparing for the holidays is extremely special, especially when it comes to our childrenMs*** was correct, the Easter Basket didn’t ship until 03/even though her order was placed before pm on 03/However, when
she called us on 03/our agent was correct by informing her that the basket had already shipped.The great news is that the Easter basket was delivered on 03/30/2018, which allowed time to have the basket assembled before Easter morningI realize this experience wasn’t as seamless as we would’ve hoped, and for that, I’m sincerely sorry for the disappointment this experience has caused. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Initial Business Response /* (1000, 5, 2016/02/01) */
Thanks for contacting Target on behalf of our guest *** and their experience regarding his order for a BBQ grill that has been backordered
Please accept my sincere apology for any frustration and inconvenience ***
experienced when his order was put on backorder and delayedTarget is working with our manufacturer partners to procure the grillThere is a chance that the order will be canceled if we are unable to acquire the specific model of grill
If *** does not want to continue to wait the order can be canceled at any timeI have issued the guest an eGiftCard for the savings received on the grill that was ordered to be used on the purchase of a different grill of his choosing
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 7, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Tired of messing with Target

I am rejecting this response because: She made it very clear that she didn't want to help me I want this passed on to someone higher and someone that wants to help I sent the information that she requested months ago At this point if this isn't resolved I will be filing a Complaint to the Consumer Protection Agency in their region and filing numerous complaints My mother received hers and we filed at the same time She didn't try to resolve this She didn't call back when I asked to speak with someone higher This needs to be resolved asap before I file my complaint with a higher agency I am not satisfied with this response and I want someone higher to look into it

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe updated her information in our system and contacted our Guest Reporting Center on her behalfA representative will be reaching out
to *** directly. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how upsetting it must’ve been when she realized that she sent her order of $Disney Gift Cards to the wrong address As stated on Target.com, once an order has been submitted, we’re unable to modify the order including changing the shipping addressThe guest can read more information here: http://help.target.com/help/subcategoryarticle?childcat=Edit+or+cancel+your+orde...⇄ Once the items ships, depending on the shipping carrier they can change or modify the shipping addressUnfortunately, USPS doesn’t provide us with the option of having shipments intercepted or modified so the package was delivered to the address that the guest provided I apologize for the frustration but I’m unable to refund her for the Disney Gift Cards As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/06/17) */
Dear ***,
Thanks for contacting Target Corporation regarding the experience of our guest, ***Included, you will find our response to Ms***
As always, we appreciate the assistance you provide us with our guests
If you have further questions or concerns, feel free to contact Target Guest Relations at (800) *** regarding case number: ***
Sincerely,
***
The Target team
www.target.com
***
Dear ***,
Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience
The Lily Pulitzer for Target collection was in high demand and sold out quicklyThere was a 14-day return policy for this collection at Target stores and on Target.com; however, items purchased with a REDcard had an additional 30-day returnOur stores posted notices all over the store and on check lanes to let our guests know of the limited return by policy for this collectionFor more information on our return policy, please see http://tgt.biz/Returns
I know this has been a frustrating experience for youWhile I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they're providing the best possible service
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours
Sincerely,
***
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is completely wrong that you think signs are adequate notificationI am an intelligent women (almost done with my second masters) consider myself observant and never saw one signHow can you prove the store I was at had all the signs you speak ofI spent almost ten years of my life in retail and any change of return policy is told to and marked in the receipt
My main issue now is that I am a target red card holder and was there within the days and it seems no manager knew of this policyI was told it was only days and that is itI asked your manager to try and use my red card and he blatantly refused and walked away from meWhat am I suppose to do with my $of merchandise that I can never wear now that I have a baby on the way? I will be canceling my red card and will be shopping significantly less there if at allYour lack of care for me the customer is beyond unsatisfactoryYour stores made multiple mistakes and I am taking a hit on itIn retail stores don't take back return as it might be hard to sell or will lose moneyYou will have no problem selling these items and will also not lose money so please explain to me why you will not be giving me the chance to return them?
Final Business Response /* (4000, 9, 2015/06/18) */
Thanks for contacting Target on behalf of our guest ***
At this time we have no further resolution and we consider this matter closed
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
***
The Target Team
www.target.com

I am rejecting this response because:As mentioned in my description, I've already did a conference call with both Amanda (Target rep) and T-Mobile supervisorWe all concluded that Target is liable for this incidentAmanda said I should either get refund or have the refill reissued.However, I've already purchased the refill due to the fact this matter has not been resolvedI'm seeking full refund at this point

I am rejecting this response because:
I had received this email and I refuse this, this is not serious, they just must respect their engagements and what they promise on their website (for an example the guaranteed price they pretend) I ask you once again to review all the elements I have provided in my complaint, everything necessary and relevant is already there