Target Corporation

As it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** *** I can only imagine how upsetting it must’ve been when her original order was lost in transit The Ashley Ottoman isn’t out of stockSince its being shipped straight from the vendor and not a Target fulfillment
center, we don’t have direct access to their available inventory, however, I was able to confirm with the vendor that it’s still in stock which is why it’s still showing available on Target.com Her orders ending in and were both cancelled by the vendorI have opened a ticket for our team to look into this further and make sure that this wasn’t a known issue and ensure that this shouldn’t be an issue going forward I noticed that she placed an order on 09/25/that is processing as normalShe should receive tracking information shortlyIf she decides to return the ottoman or the vendor doesn’t ship the item, I’d be more than happy to deactivate the eGiftCard her refund will be sent on and issue her refund through PayPal As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***.I’d like to apologize for the disappointment we’ve caused our guest after cancelling his replacement orderI recognize how unpleasant this experience must have been, especially, while patiently waiting for a return phone call from
our escalation team.While researching his complaint, I confirmed that our guest was contacted on 01/27/by one of our Target.com ManagersDuring this call we partnered with our Order Research Team and issued a manual refund for the order he originally placed on 01/08/We also helped him place a new order for the same itemDue to the poor experience, we’ve matched the original price of the Buffet and waived the $express shipping fee.I realize this entire experience has been lengthy and time consumingAs a result, we provided our guest with an additional discount of $to invite him back for a better one. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11641552, and find that this resolution is satisfactory to me

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached out to our GiftCard team for further assistanceOur GiftCard team has sent a replacement GiftCard to Ms***Please see our response to
Ms*** belowAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Terry The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience you experienced I have partnered with our GiftCard team who will be replacing your GiftCardsPlease watch for the GiftCard to arrive in the mail in the next seven to ten business daysA password reset link has also been sent to youIf you haven't done so already, we'd advise making your password unique to any other online accounts and as strong as possible Just a reminder, passwords should contain between and characters, include at least one number, one special character or one capital letterIf you have any other questions, we’re happy to help, you can reach us at ###-###-#### and please reference case number, ***Thanks for contacting usWe appreciate the time you have taken to let us know about your experience. Sincerely, Terry The Target team www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsMs*** and I discussed her experience at the store and with Target Guest ServiceI documented her concerns and advised her that I
would share her feedback with the store leadership teamI sent *** a small Target GiftCard as a good will gesture. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest *** ***.I understand preparing for the holidays is extremely special, especially when it comes to our childrenMs*** was correct, the Easter Basket didn’t ship until 03/even though her order was placed before pm on 03/However, when
she called us on 03/our agent was correct by informing her that the basket had already shipped.The great news is that the Easter basket was delivered on 03/30/2018, which allowed time to have the basket assembled before Easter morningI realize this experience wasn’t as seamless as we would’ve hoped, and for that, I’m sincerely sorry for the disappointment this experience has caused. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because a resolution has not been reached Target wanted me to call them at my expense, not on a line and in the message left no resolution.Target claims that they sent me an email I will check email again today as I have not received it.All of the above is an example of the run-around with Target

Initial Business Response /* (1000, 5, 2015/12/23) */
Thanks for contacting Target on behalf of our guest *** *** and his experience purchasing Fisher Price Imaginext toys
The buy one get one 50% off toys was on select regular priced toys as stated in the promotion detailsThe toys
that were selected were indicated on Target.com by stating the promotion with a red tag on each specific product details pageUnfortunately, while most Fisher Price toys were included in the promotion, the Imaginext series was not
*** was informed of this exclusion by one of our Target.com agents when he filled out the contact us formEven though we cannot extend the full promotion *** was offered a onetime exception partial discount; which he has not accepted yet
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 7, 2015/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"The buy one get one 50% off toys was on select regular priced toys as stated in the promotion details."
This is the part that I find dishonest
1) It was not stated anywhere in the adEither in the main portion or the fine printThe fine print only stated that it it didn't include Lego
2) The store associate was unable to find anything indicating it wasn't included
3) The customer service people were unable to find anything in the ad to say it wasn't included
That's why this was fraud - because no one anywhere (including now) could point to anything in the actual ad that indicated this was not includedNowhere in the ad, that anyone could find, was it limited to select items
In fact, when I called, instead of directing me to the ad, I was directed to the website...to help...to ad items...to the promotion and there it indicated what was on the ad
And does anyone believe this is a reasonable way to do your fine print?
I'm still wanting to know:
A) Where in the actual ad it indicated select items or was that just meant but never stated?
Or
B) A reasonable (more than 10%) discount for the error and now deception on the part of Target(Deception because if you can't find it in the ad, it's dishonest to make the above claim that it was stated in the promotion details....unless you are stating those details were on the website and not in the ad.)
The problem is the ad was clear on the promotion and the ONLY exclusion given was that Lego toys weren't included
VERY misleading if the "promotion details" were those found hidden on the websiteAnd yes, it's fair to call them hidden when they are in the place described above (help - promotions and so on)
It's not unreasonable to expect Target to honor the printed ad as printed
Final Business Response /* (4000, 9, 2015/12/30) */
Thanks for contacting Target on behalf of our guest *** *** and his continued concern about the Top Toy Brand buy one get one 50% off promotion we offered
The promotion was limited to Top Branded toys only (with the exclusion of Lego) as stated in the adWhile Fisher-Price is a top brand, Fisher-Price Imaginext isn't and that's why it wasn't included in our promotionI sincerely apologize for any for any frustration and inconvenience *** encountered
At this time I have no further options for the guest and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

I am rejecting this response because:
I have provided a photo of the lock case that only a employee from the Apple Valley location can get into and as you look at the case in question you will see that the I phone watches are displayed by employees of the Target Apple Valley crew members and on the 2nd and 3rd level are the I padsPer conversation with MrsNancy I explained to her that the mistake was not the customer but the company itself and they should honor the mistake and she insist the manager of the apple valley location is not going to comply with the pricing that was shown with the apple watch and that I should take the dollars off the price

Initial Business Response /* (1000, 5, 2016/02/01) */
Thanks for contacting Target on behalf of our guest *** and their experience regarding his order for a BBQ grill that has been backordered
Please accept my sincere apology for any frustration and inconvenience ***
experienced when his order was put on backorder and delayedTarget is working with our manufacturer partners to procure the grillThere is a chance that the order will be canceled if we are unable to acquire the specific model of grill
If *** does not want to continue to wait the order can be canceled at any timeI have issued the guest an eGiftCard for the savings received on the grill that was ordered to be used on the purchase of a different grill of his choosing
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 7, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Tired of messing with Target

I am rejecting this response because:I received a voice mail from the Target representativeShe basically re-iterated that if the register does not accept the coupon, they do not accept that couponShe suggested I have the manufacturer re-issue the couponUnfortunately, consumers do not have the power to do thatThat was a coupon that was part of the Sunday papers inserts, not even an internet printable coupon. I have used that same coupon at different stores, and never had any issueSo again, I would like to stress out - my issue is not with the store, or coupon acceptance policy - BUT with how the registers are programmed at Target, so that perfectly valid coupon is being rejectedIf they intentionally exclude Digiorno from accepted manu coupons for some reason - then they should have Digiorno include Target exclusion wording on the coupon I was provided no explanation why the coupon is being rejected by the registerI do not think their IT really meant to have that coupon rejectedOtherwise, they should work with Digiorno I am including the picture of the couponRegards,*** ***

Thanks for contacting Target on behalf of our guest *** ***.I'm sorry to hear that the iPod Shuffle our guest purchased didn’t provide the correct item details on our websiteI realize her disappointment after being informed that nothing could be done, besides returning the item for a
full refund.Despite our efforts, a small number of items on the site may be mispriced, described inaccurately, and or unavailable product images, specifications, availability and servicesThis information can be found here under the Availability, Errors and Inaccuracies sectionCurrently, I'm partnering with our online support and merchandising specialist to correct the item details.As a result, we’re unable to reship a different item free of chargeHowever, I'm aware of the poor experience our guest has already encountered, so I've issued her a $electronic GiftCard to invite her back for a better oneThe eGiftCard will be sent to the email address on her Target.com order, which should arrive within the next 24-hoursOnce she receive the eGiftCard she’s more than welcome to apply it to her new purchase.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I’m sorry to hear that there was some confusion with our coupon terms and conditions All of this information is stated in our coupon policyThe coupon can be used on another purchase, as long as there is no other transaction total promotions applied to the orderLuckily, this week we don’t have the $GiftCard promotion, so the coupon can be used to purchase diapers now As it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

I am rejecting this response because: She made it very clear that she didn't want to help me I want this passed on to someone higher and someone that wants to help I sent the information that she requested months ago At this point if this isn't resolved I will be filing a Complaint to the Consumer Protection Agency in their region and filing numerous complaints My mother received hers and we filed at the same time She didn't try to resolve this She didn't call back when I asked to speak with someone higher This needs to be resolved asap before I file my complaint with a higher agency I am not satisfied with this response and I want someone higher to look into it

Thanks for contacting Target on behalf of *** ***We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions As an accommodation, we are refunding the purchase
amount on order *** placement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** ***I understand that *** is asking to change the method of the refund which has already been processed for a desk she ordered from Target.com. When an item is returned back to our return center, the only method of refund that
can be processed is back to the original method of payment. The refund for her order was processed on 05/18/in the amount of $back to the Visa card she used on the purchase. At the moment, the only option available for her to receive the refund, is to work with the financial institution that the refund was issued to. Target has no ability to change the refund even if the refund is issued to a closed account.I apologize for the amount of time and frustration this situation has caused her and I wish there was more I could do. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***I can only how frustrating it must have been when he received his propane tank cover with important missing pieces.A replacement order
has already been shipped and he has already received his replacement propane tank coverHe should have received his tracking information by email along with how to return his original propane tank cover back to our return centerHe may disregard that email as it’s a generated email that is sent after a return is created.I have shared his disappointing experience with my leadership team to reviewI also followed up with the team members that he spoke to provide coaching and ensure that this experience doesn’t happen againAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Teamwww.target.com

I am rejecting this response because:
I explained to Target that I was not sure of the payment method used I gave them the information on the card it would possibly be on These dishes may have been paid with cash as I sometimes do that as well Either way I brought my entire set of Target brand dishes to the Mooresville, NC Target store where they were purchased I need that money to purchase dishes at another store as I will NOT be purchasing dishes from Target nor do I need to purchase anything else at this time I am attaching pictures of my broken dish and also other complaints regarding this same set of dishes Target is taking the money and selling faulty dishes They have had numerous complaints about these dishes and should now be aware of how unsafe they are I explained to the store that I did not want a gift card and was told to contact the Customer Service Corporate number and they would take care of it for me Now I am being told that I can't have my money back because I no longer have a receipt? They have their faulty dishes back and they see the evidence that they have been selling unsafe dishes I would like to have a full refund issued but not in the method of a store credit card Target should not be keeping the money of customers who purchased unsafe dishes just because they no longer have the receipt No one else sells Threshold dishes that I am aware of so they know that Target received the money for them I would like my money returned

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsI searched for the guest’s order using the order number and email address provided (***, ***@gmail.com ) but don’t show any orders or
Target.com accounts under that informationI was able to locate a Target.com account and pending order for of the Enfamil ProSobee Soy Infant Formula Powder - oztotaling $Target.com doesn’t charge for an order until it ships so what the guest is seeing attached to his financial account is an authorization holdI went ahead and cancelled the order (***)The hold should drop off the guest’s account in a few days depending on his financial institutions policy. I advised the guest to contact them with further inquiries regarding his fundsAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####