Target Corporation

Thanks for contacting Target on behalf of our guest *** ***When purchasing electronics from Target or Target.com there is a day return policyWhen the guest originally contacted us, she was already outside of that time frameAt this time, we are unable to issue a refund for the Tablet as
it is months outside of our return policyWe apologize about the inconvenienceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***An error occurred which prevented the remainder of the guest’s refund from being processedI processed a manual refund in the amount of $which will post to her Visa account in 10-business daysThe guest can keep the $
Target eGiftCard we originally issued as a partial refundWe redeemed the guest’s GiftCard (*** ) for the $she originally intended on using for the orderIn the future the guest shouldn’t send access codes or pins for GiftCards or credit/debit cards via email or through the Revdex.com complaint formThis is for her personal security( GiftCard numbers are okay to send ) As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as Tarris is available to support me through this resolution process with the Visa card companyI submitted the disputed documentas yesterday and am waiting for a response from incommI have requested that they send me a refund check as that was one of the resolution options in the paperwork

I am rejecting this response because:
As I have mentioned several times, Fedex has already admitted that it has delivered to the wrong address (FEDEX case number: ***); according to FEDEX, it is required Target to contact them directly using this case numberIf you said you have investigated and looked into the matter, please provide us with the relevant evidentLast but not least, due to your continuous delay, FEDEX may cancel the refund as it has passed the daysIf your team continue to re-instate saying that the case has been reviewed without providing us with further proves, legal action will be the last resortPlease response within hours

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsBecause Mr*** couldn’t find a suitable replacement for his can opener we have provided him a Target GiftCard to reimburse him for
the merchandise. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting us regarding the frustrations that *** *** had with a price match requestI understand that *** felt both frustrated and confused by initially being approved for a price match request but not being approved when they were ready to place the order later that
day. I sincerely apologize for any confusion our policy has caused. Our policy states, “The price for an item must be listed and valid at the time of match.” If the item was out of stock when the guest called back ready to place the order, the price match request would not be valid at that time. This is a link that can be copied and pasted into a web browser to view our full Price Match Policy. https://corporate.target.com/about/shopping-experience/shop-with-confidence I’m sorry for the disappointment, but I’ll not be able to honor a price match for this item. I’ll be sure to share the guest’s feedback and concerns with our Senior Leadership TeamAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Pauline Target.com Executive Offices www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800-*** and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your Target.com and Cartwheel account We appreciate the time you’ve taken to share the changes you would like to seeI’m sorry for any disappointment While I’m not able to offer you the resolution you’re looking for I’ve documented your comments and forward them to our Target.com Operations team for further review We’re always interested in the feedback, should you every have any questions about products or policy our Guest Relations team is available to help at ###-###-#### We hope to see you shopping again at Target soon Sincerely, Nancy The Target team www.target.com

I am rejecting this response because:
I was refunded the item because your employee "accidentally" requested one of the items to be return to senderI have been issued a refund because Target received the package back; I did not receive the item. I have proof via the UPS tracking number that states the package was returned to Target aka senderPlease refer to the tracking number below:*** The other one is still in transitThis is the item I had to pay $to UPS to have the package rerouted to my correct address: *** I did receive an egift card for $after my initial complaint to the Revdex.comTherefore, I am still requesting the difference of $for the fee I had to pay to reroute the 2nd packageI also am requesting a $gift card to go towards the purchase of a similar item to the one your employee "accidentally" returned and is now out of stockI have spent several hours of my time trying to correct all the issues that stem from Target's mistakesAgain I am having to do the research for you to prove both packages are not in transit, just the one I had to pay a fee forOtherwise, the other item would not have been delivered to me and is also currently out of stockI had no choice since Target was unable to correct their mistake but to pay the fee in order to get at least one of the gifts for my little boy for Christmas

Thanks for contacting Target on behalf of our guest *** ***. I’m sorry to hear about the lengthy amount of time we have taken to research our guest concernsAfter he called to share his concerns about the missing Drone we immediately began to research his issueOnce we confirmed that only
one drone was delivered a full refund was issued in the amount of $1,to his Visa Card on 05/31/We also provided two separate refunds in the amount $each for both of the year Cameras Protection Plans. I understand our guest is still requesting a refund, but since we confirmed the refund was provided, no further actions will be taken by TargetIf the guest has any additional concerns we advise him to please contact his back bank for the charges if needed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because:I still need to know how I was charged on my original Target.com purchase, and Target is not making that available to meThis "invoice" that is attached tells me nothingI will now have to go to the local Target store and get a manager there to explain it to meI am shocked that Target is so awful in the way they treat their customersI am closing my account and moving onBut, I do want this settled and will go into the Target store to get my answersI will not take "Contact Target.com for answers" as I have obviously tried that Shame on you Target!

Thank you for reaching out to us regarding our guest *** ***. I realize our guest is requesting to return the three PSLive Electronics Cards due to the delayed deliveryThe reason why our team members wasn’t able to provide her with the outcome she was seeking is because, eGiftcards are
non-returnable or refundable. Our return policy is available in the Shipping & Returns tab of Item DetailsI apologize for any disappointment this order experience has caused our guest. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra, Target.com Guest Services www.target.com

I’ve called FedEx regarding the delivery of order number *** to the address that our guest *** *** requested of *** *** *** *** ** Bear, DE They stated that a tracer had been placed on the order per Ms***’s request and that they were able to confirm with the delivery driver that the package was delivered to the correct addressThe package did not have a signature required, but since this was a large business/warehouse, FedEx protocol is to make delivery to the company’s receiving area and obtain a signature of the employee who is receiving the packagesThe employee who signed for the package was MJUNGSince the package has been confirmed as delivered to the address the guest chose to ship her package to, we will not be refunding the guestShe may want to work with the business that she had the order delivered to, or she can choose to work with her local law enforcement agencyI understand that this is disappointing news, especially since several recent purchases have also arrived with missing itemsWe want to make sure that Ms*** enjoys the purchases made from us, so we suggest that she shop the selections available at her local Target store for her all of her future purchasesAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 6, 2016/02/25) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concernsWe apologized to the guest for their experience at our Norman storeTold
guest we'd share their comments with store leadership for a coaching opportunityWe explained our rain check policy and the Deadpool video game they were looking for is now discontinuedOffered the guest a GiftCard and a Goodwill Gesture
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Joe
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 8, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The customer relations representative did not state if they were going to contact the storeHe had no knowledge if Norman store was aware of the complaintHe also did not have any knowledge of training the store personnel went throughHe stated the game was discontinued and no rain check could be availableHowever, I noticed the game at the Target store on March 5, and the price has gone up to $instead of the sale price of $The customer relations staff's attitude in response to complaint is the same disregard that we received when we reported it to the manager on duty that night
Final Business Response /* (4000, 10, 2016/03/08) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***
At this time we have no further resolution for the guest and we consider this matter closedThe item in question has been discontinued and as a goodwill gesture we sent the guest a $20-Target GiftCardAlso, rain checks are only given on weekly ad advertised items (unless stated otherwise)The game that the guest is referring to was not advertised in our ad that particular weekThe previous team member that responded to the guest apologized for the unprofessional guest service he had with one of the Norman, Oklahoma team members
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Sandra
The Target Team
www.target.com

Hello,Thanks for contacting Target on behalf of *** ***We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases
of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely,JackieTarget.com Guest Services www.target.comcase- ***

Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr***As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number:
***
Sincerely,
Elizabeth
Target Corporation
Dear *** ***,
Thanks for contacting Target through the Revdex.com regarding your recent experience with a pricing concern at Target.com and at your local Target storePlease accept my sincere apology for any disappointment and confusion this has caused youI understand that this was frustrating for you
The price for the Square Fire Table that you saw on Target.com isn't an advertised priceThis is the price you pay if you order the item on Target.comAs you were told, and as you can see on the Fire Table website page: prices, promotions, styles and availability may vary by store and online
Also, we'll match the price if you buy a qualifying item on Target.com, and within days of purchase find the identical item for less at Target, select online competitors, or in Target's or a competitor's local printed or digital adThe actual price of an item must be identifiable and valid at the time of matchWe reserve the right to verify prices and the availability of the itemAs a reminder, we're unable to make any adjustments on clearance merchandiseTo get the details and exclusions of our Price Match guarantee requirements, please visit Target.com
Since we value you as a great Target guest, I'm sending you a Target GiftCard as a goodwill gesture to invite you back to our stores for a better experienceI understand that our apologies may not completely eliminate your frustration, but I do hope you will continue shopping with us and that we provide you with the great service that you deserve in the future
Sincerely,
Elizabeth
Target Corporation

I am rejecting this response because:You said that a refund was issuedIt has been more than business days! I have checked my red card account and received no refund as of today 5/5/

Thanks for contacting Target on behalf of our guest *** *** Jr. I apologize that *** received his iPhone defectiveI have looked into the issue with getting a replacement sent out to the guest. I was able to see that the defective phone was returned with tracking #
***I have reprocessed the replacement order so that the item will be shipped to the guest before we receive the defective phone at our return center*** should be receiving tracking information within the next couple days. I have already emailed the guest about the replacement being sent out before we receive the defective item backI have sent the guests experience and feedback to our internal teams to look into and put into considerationWe will also be following up with the team members the guest spoke and will provide coaching to prevent another situation like this from occurring again. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Jamie Target.com Guest Services www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is ok considering the poor attitude shown to a loyal customer. What is quite frustrating and I would love an answer to is: Why was I given misinformation every time I called customer service? I was told the product would be corrected and I would receive a new one in the mail in time for christmas Then I was told the shipping date on the website was wrong and again, I would receive the correct product in time for christmas Then right before christmas I was told I returned the wrong product and would need to return the correct product? The incompetence in your customer service department is unmatched

I am rejecting this response because:I have yet to see a refund although, it has been more than days