Target Corporation

Thanks for contacting Target on behalf of our guest *** ***. I understand Ms*** has been waiting a very long time for a replacement order we promised her, and I sincerely apologize for the delayHer items were not deprioritized due to the holidays, and I’m sorry to hear this
is what she was toldWhat our team member described is not a practice Target engages in, and I will personally be providing feedback to our leaders regarding the information she received.There was a systematic issue on our end that was preventing her order from shipping outThis particular kind of system issue is easy to overlook, and I’m so sorry our team members weren’t able to provide Ms*** with a better understanding of the issue in a more timely fashion.I’m happy to say that the issue has been resolved, and Ms***’s items are shipping out via Express delivery to ensure she has them in time for ChristmasWe greatly appreciate her patience and understanding, and I personally apologize for the long delay.In addition to Ms*** receiving her items via Express delivery, I’ve also provided her with a $eGiftCardI know the holidays are just around the corner, and I’d be thrilled to invite Ms*** back for any additional holiday shopping she may still need to do. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting us regarding the cancelled pre-order for our guest *** ***.I sincerely apologize for the frustration he’s experienced because of this cancellation. I can only imagine his disappointment as it is a popular item that is no longer available for
pre-order.Unfortunately, I’m unable to reinstate the cancelled pre-order. Since his card was compromised he was issued a new card number and we are unable to update or make changes to payment methods on our pre-orders. If at any point during the pre-order process an authorization hold fails, as was the case in his circumstance, the order is automatically cancelled. This information is detailed on our website.At this point, his only option is to wait for the release date and to purchase it at that time. I understand my apologies will not completely eliminate his disappointment, but there is nothing further I can do for this situation.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at
###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration or disappointment I understand you aren’t recognizing all of the transactions paid with your Target GiftCard purchased from Dillards in Lawrence KSWe appreciate the opportunity to review the transactions purchased with your GiftCardGiftcards are like cash and this GiftCard has a zero balanceThe GiftCard number & access number were present each time when the GiftCard was redeemedThis information is only on the GiftCard itself I know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to review your feedback and concerns Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest *** *** I apologize for any frustration and inconvenience this has caused our guest A refund was processed on 6/7/Please allow 7-days for the credit to appear on ***’s credit card statement As always, I
appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***The promotion the guest originally saw for the APPLE iPad Mini was an IN-STORE promotion on CartwheelTarget.com doesn’t match Cartwheel promotions; the guest was advised of this by multiple team membersI also show the guest
was issued a $Target eGiftCard on the order in question on 10/07/(***) but per the guest’s request wasn’t sent to the email address attached to the original order, Revdex.com complaint or the Target.com guest complaint case for the guest; it was sent to a new email addressNo further discounts or GiftCards will be issued on this order and a refund will only be processed if the guest returns the iPad to Target.com’s return center or to a Target storeTarget.com has no further resolution for this issue and considers the matter closedAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello ***,
Thanks for contacting Target on behalf of our guest *** ***
Upon receipt of your contact, we reached our guest to address their concernsAn incident report was filed with Target's guest Guest Reporting Center for the bleach spilled on the jacket and jeansThey will
follow up with Ms*** in 4-business daysAn apology was also sent and feedback shared with the canton South Store Leadership for further review and follow up with team members to help prevent guests from being on hold without the operator checking back and acknowledging the hold time
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***
Sincerely,
Nancy
The Target Team
www.target.com

Thanks for contacting Target on behalf of our guest *** *** and her concerns over an order that we weren’t able to cancel I sincerely apologize for the disappointment this order has caused her. The item ordered is shipped from a vendor and states that it does need additional
processing time; these are some of the reasons why the order was unable to be cancelled. However, the initial delivery date should have reflected this so it’s understandable how frustrating this must have been for her I’ve gone ahead and issued a refund of $back to her REDcard and sent her a GiftCard to invite her back for a better experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Pauline Target.com Executive Offices www.target.com

I am rejecting this response because:
This response is acceptable to me, if I had received the egift card they referencedHowever, I have yet to and it's been nearly two weeks. thanks

I am rejecting this response because: Target indicates that their Target-branded Cartwheel app is a coupon device rather than a sale offer. Coupons are from manufacturers to incline someone to purchase a manufacturer's product at any participating location; Cartwheel is an app which is designed to draw customers into a particular retail store -- target. As such, it is in fact, offering a sale on a certain item in its store, and should be compliant with FTC laws which govern such. To wit: If a merchandiser offers an item for sale in its stores, it must be certain that there are a reasonable number of that particular item available in stock. Target repeatedly exercises this pattern of behavior: offering an item for sale in its store when it simply is not available. So what is one to do? check the Cartwheel app for "coupons" and then visit the store or the website to determine if the item is, in fact, available at any given location? That's an awful lot of legwork for an app which already identifies a user's location and should be able to NOT display items which are not available in a comfortable shopping distance from that location. In this case, the item of interest was not available in the dozen-Target stores in this area and, in fact, only TWO of the items were available in ONE store -- and it was almost miles away.If this were a rare occurrence, it could easily be dismissed, but very, very often Target advertises items on its Cartwheel app which the area stores simply don't carry, and it's egregious to bait customers in this way. -- *** ***

Thanks for contacting Target on behalf of our guest *** *** I apologize for the inconvenience this whole situation has caused Ms***We have confirmation that both packages were delivered and one was signed forOn 12/20/a refund of $was issued for order
***This can take up to business days to reflect back to the cardUnfortunately, there was an error with the refund on order *** and was now processed on 1/04/This can take an additional days to be receivedDue to having proof of delivery and the price of the items we ask that you no longer order from Target.comHowever, we invite you to shop the great selection of items available in your local Target store As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest *** ***.Yes, the eGiftCard will be sent to (***@gmail.com) which is the email address associated with her orderAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Although there aren’t any refunded orders from the email address ***, our procedure is not to allow any associated information to submit an orderSince his mother’s email address is also associated with the same shipping address, all orders to this address regardless of email address used will automatically cancel When a ship to store order is placed on Target.com, it uses the same verification system that shipped orders use so the email addresses previously provided are also not allowed to place ship to store, ship from store, or buy online and pick up in store ordersWe encourage them to shop at their local Target store. If he still has questions about his previous orders, he can sign into his own Target.com account and reference orders he has placed. I apologize but there are no further options in this matter and Target considers this case closed. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***As I previously explained to the guest, in order for our system to process a refund, a return must first be createdThe previous team member refunded him at his requestIf the TV would have been replaced which was then an option, he
would have been able to keep his promotional Target GiftCardSince he refused a replacement, Target had to create a return in order to refund him for the TV.Since he has been refunded in full, he is no longer eligible for the promotional Target GiftCard.I’m sorry but there are no other options available in this matterAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how frustrated she must’ve been when she realized that her shoes were being shipped to a previous address that was in another state I personally understand how important it is to receive items
when you need them for special occasions so I apologize for the inconvenience that this has caused her I’ve followed up with the team members that she spoke with regarding her order to provide coaching and ensure that this doesn’t happen again Since she’s already been refunded, I’m unable to send her replacement shoesIf she places a new order and selects expedited shipping, I’ll refund her original form of payment for the shipping fee as promised by the previous team member. I went ahead and sent her a $eGiftCard as also promised by the previous team memberShe should receive it by email within 4-hours As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because: I was assured by *** on Tuesday, the day I was contacted by her, that the iPad would be repaired to with everything the same apple logo and allI was also assured that I would have the serial number on the back of the iPad like it was boughtUpon revieving it I am completely concerned about this! The IPad I recieved had no Apple logo on the back of it the serial number was missing the case had nothing on it! I spoke to Anthony with Target Asurion customer service, I informed him I would immediately like a return label because I was told by *** that it would be fixed and if it wasn't then I would be able to contact herShe told me I would receive an email with her contact information but I never recieved oneShe mentioned if it wasn't fixed or if I didn't approve we could go about it a different wayAs I explained to her that the iPad was badly damaged and I was concernedI would like a return label immediately please and I would like this to be made right as I was promised

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reviewed our previous discussions with Ms***She was sent a Target eGiftCard as an apology and an invitation back for a better experienceBecause T-shirt colors are
seasonal, we were unable to provide the colors she requested. At this time, we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because: as always target doesn't even bother listening to thier customersI could care less about the head phones I own better headphones then what they where offeringThe whole point was about the Fitbit and they didn't even bother to address that at allThis is even more reason why I am done with this companyMy new year resolution is now to make sure everyone I know and talk to knows not to spend a penny in your company!

Thanks for contacting Target on behalf of our guest *** ***. I can only imagine how disappointing it must have been when they ordered a Barbie Dream Horse with an African American doll, but received the item with a Caucasian doll insteadI can certainly see how that could
be upsetting, and I can’t apologize enough for the error When our team member was informed that the incorrect item had been sent, a request was submitted for an immediate review of the item in the fulfillment centerIt was discovered there was an issue at the fulfillment center causing the wrong item to be sent This was corrected promptly on the 22nd, however, instead of having the guest wait for confirmation that the correct item would be sent out as the team member should have, a replacement was created that same daySince the replacement was shipped out shortly before the issue was corrected, the incorrect doll was shipped out againI’ll personally follow up with the team member that created the replacement to provide coaching to ensure this doesn’t happen again Our system only allows a single replacement to be issued of an order, so we’re unable to send another replacementAs this issue has been marked as corrected, I welcome the guest to place a new order for the correct doll if they are still interested I see the refund was sent in the form of a GiftCard, and understand that the guest is requesting the refund be credited to the original form of payment insteadSince the refund applied to the GiftCard has already been redeemed by the guest on a new order, I am unable to offer any further refunds As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe followed up with the Grand Prairie South store to provide coaching for review of coupon policyThe coupons will be honored
at store should guest decide to return and use themAs a good will gesture guest was sent a GiftCard for amount of coupon savings As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest *** *** When items are returned, the return center has the control to refund for the items which is why the refund couldn’t be processed until they reached the fulfillment centerUnfortunately, refund windows depend on the bank and
not TargetThe time and process vary from bank to bank. I shared his disappointing experience with our shipping team to ensure that we are packaging our items better to help prevent items from being damaged during shipping I also reached out to our fulfillment center about the bag of gum that he receivedWhen items are damaged before they are packaged for shipping, they should be salvaged and not shipped so I apologize for the inconvenience that this caused our guest. I went ahead and sent him a $Target eGiftCard to invite him back for a better experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com