Target Corporation

Thanks for contacting Target on behalf of our guest *** *** I apologize for the inconvenience this whole situation has caused Ms***We have confirmation that both packages were delivered and one was signed forOn 12/20/a refund of $was issued for order
***This can take up to business days to reflect back to the cardUnfortunately, there was an error with the refund on order *** and was now processed on 1/04/This can take an additional days to be receivedDue to having proof of delivery and the price of the items we ask that you no longer order from Target.comHowever, we invite you to shop the great selection of items available in your local Target store As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Hello ***,
Thanks for contacting Target on behalf of our guest *** ***
Upon receipt of your contact, we reached our guest to address their concernsAn incident report was filed with Target's guest Guest Reporting Center for the bleach spilled on the jacket and jeansThey will
follow up with Ms*** in 4-business daysAn apology was also sent and feedback shared with the canton South Store Leadership for further review and follow up with team members to help prevent guests from being on hold without the operator checking back and acknowledging the hold time
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***
Sincerely,
Nancy
The Target Team
www.target.com

Thanks for contacting Target on behalf of our guest *** ***The promotion the guest originally saw for the APPLE iPad Mini was an IN-STORE promotion on CartwheelTarget.com doesn’t match Cartwheel promotions; the guest was advised of this by multiple team membersI also show the guest
was issued a $Target eGiftCard on the order in question on 10/07/(***) but per the guest’s request wasn’t sent to the email address attached to the original order, Revdex.com complaint or the Target.com guest complaint case for the guest; it was sent to a new email addressNo further discounts or GiftCards will be issued on this order and a refund will only be processed if the guest returns the iPad to Target.com’s return center or to a Target storeTarget.com has no further resolution for this issue and considers the matter closedAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I apologize for any frustration and confusion this has caused our guest for not receiving the giftcard refunds due to a technical issue with our guest email address *** I have processed a refund
and mailed two physical Target GiftCards to ***’s address for $and $12.50. As a measure of goodwill I have also mailed a $Target GiftCard for ***’s experience. Please allow 7-days for delivery. The GiftCards can be used in any Target store or online at Target.com The guest service experience *** described isn’t part of our guest service philosophy, and I’ll personally follow up with the team member he spoke with to provide coaching to ensure this doesn’t happen again Based on my research of ***’s email address being rejected in our system, I have disabled the account for email: *** *** will need to use another email address to place orders in the future. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-

Thanks for contacting Target.com on behalf of *** *** regarding her recent orders I can only imagine how upsetting it must’ve been when she didn’t receive her Nate Berkus Nightstand FedEx did mark that both packages were delivered on October 6th however at different times
Since shipping carriers can update tracking earlier than the delivery time, they do ask that we wait anywhere from two business days to the estimated delivery date before we label a package lost or stolen The guest did call back on October 13th and at the time, our team members issued her a refund in the amount of $Since she used multiple payment methods, $went back to her Target REDcard and $was applied towards a Target GiftCard We sent the guest a $eGiftCard for a price match and a $eGiftCard for her experience so at this time, I’m unable to send her anymore GiftCards As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks so much for getting in touch on behalf of *** *** I tried reaching out to the guest personally but I was unable to get in contact with her I can only imagine how disappointing her entire experience has been and I appreciate her sticking by Target’s side, even with the
damaged dressers I was able to get in touch with the vendor of the item and I have great news! They are shipping the last dresser available in inventory to her as soon as possibleThe dresser has been discontinued which is why it’s currently not available on Target.comThe shipping carrier is even going to finish the assembly and ensure that there isn’t any damages before leavingI’ll personally provide her with tracking information when it becomes available Depending on the damages of the dresser she currently has, she is more than welcome to keep itIf any part of the dresser is defective or can become defective, for safety reasons, I’ll have our large carrier come pick it back up for a safe returnIf it has scratches or paint chips, she is more than welcome to keep itI’ll just need to know how she’d like to move forward As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com\

I am rejecting this response because:
This response is acceptable to me, if I had received the egift card they referencedHowever, I have yet to and it's been nearly two weeks. thanks

Dear ***, Thanks for contacting Target on behalf of our guest *** *** At this time we have no further resolution for the guest and we consider this matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest *** *** and her concerns over an order that we weren’t able to cancel I sincerely apologize for the disappointment this order has caused her. The item ordered is shipped from a vendor and states that it does need additional
processing time; these are some of the reasons why the order was unable to be cancelled. However, the initial delivery date should have reflected this so it’s understandable how frustrating this must have been for her I’ve gone ahead and issued a refund of $back to her REDcard and sent her a GiftCard to invite her back for a better experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Pauline Target.com Executive Offices www.target.com

Although there aren’t any refunded orders from the email address ***, our procedure is not to allow any associated information to submit an orderSince his mother’s email address is also associated with the same shipping address, all orders to this address regardless of email address used will automatically cancel When a ship to store order is placed on Target.com, it uses the same verification system that shipped orders use so the email addresses previously provided are also not allowed to place ship to store, ship from store, or buy online and pick up in store ordersWe encourage them to shop at their local Target store. If he still has questions about his previous orders, he can sign into his own Target.com account and reference orders he has placed. I apologize but there are no further options in this matter and Target considers this case closed. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***. It saddens me to hear about to disappointing experience of having her credit card compromisedI can only imagine the time and dedication our guest must have given in order to stop the iTunes from being purchased. When
placing a pre-order, Target sends an authorization hold request to the card issuerAutomatic authorization renewal attempts will happen every days for Target REDcard, Visa and American Express, every days for Discover and every days for MasterCard and PayPalIf at any point during the pre-order process an authorization-hold request fails, Target automatically cancels the order since our guest isn’t charged for the order until the item ships. I understand how much she was looking forward to receiving this exclusive item and I’m very sorry for any disappointment this experience has causedInformation on pre-orders and authorization holds can be found in the Help section of Target.com or click hereDue to systematic limitations, once an order has been cancelled we don’t have the capability to reinstate the cancelled order. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because: Target indicates that their Target-branded Cartwheel app is a coupon device rather than a sale offer. Coupons are from manufacturers to incline someone to purchase a manufacturer's product at any participating location; Cartwheel is an app which is designed to draw customers into a particular retail store -- target. As such, it is in fact, offering a sale on a certain item in its store, and should be compliant with FTC laws which govern such. To wit: If a merchandiser offers an item for sale in its stores, it must be certain that there are a reasonable number of that particular item available in stock. Target repeatedly exercises this pattern of behavior: offering an item for sale in its store when it simply is not available. So what is one to do? check the Cartwheel app for "coupons" and then visit the store or the website to determine if the item is, in fact, available at any given location? That's an awful lot of legwork for an app which already identifies a user's location and should be able to NOT display items which are not available in a comfortable shopping distance from that location. In this case, the item of interest was not available in the dozen-Target stores in this area and, in fact, only TWO of the items were available in ONE store -- and it was almost miles away.If this were a rare occurrence, it could easily be dismissed, but very, very often Target advertises items on its Cartwheel app which the area stores simply don't carry, and it's egregious to bait customers in this way. -- *** ***

Thanks for contacting Target on behalf of our guest *** ***.I realize the disappointment this order experience has caused, however, when UPS delivers shipments, anyone at the delivery address that is at least can sign for the package. When our guests report that their shipments
delivered, but not received, we'd ask for our guests' help by checking with their family members or neighbors to ensure that our guests retrieve their shipmentsIf our guests have checked, and the shipments are still not found, then we'll process a refund or a replacement based on what works best for our guests.Target strives to provide the best possible delivery service to all of our guests, however, misdelivery does happen from time to timeIt's disappointing to hear that *** has to repurchase the items from another retailer when she had already chosen to order from Target, and we've let her downI've issued a full refund of $45.39, a $Target eGiftCard will be delivered to her email address within 4-hours, and $will post to her Visa Card within 5-business days.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, ElennaTarget.com Executive Officeswww.target.com

Thanks for contacting us regarding the cancelled pre-order for our guest *** ***.I sincerely apologize for the frustration he’s experienced because of this cancellation. I can only imagine his disappointment as it is a popular item that is no longer available for
pre-order.Unfortunately, I’m unable to reinstate the cancelled pre-order. Since his card was compromised he was issued a new card number and we are unable to update or make changes to payment methods on our pre-orders. If at any point during the pre-order process an authorization hold fails, as was the case in his circumstance, the order is automatically cancelled. This information is detailed on our website.At this point, his only option is to wait for the release date and to purchase it at that time. I understand my apologies will not completely eliminate his disappointment, but there is nothing further I can do for this situation.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: as always target doesn't even bother listening to thier customersI could care less about the head phones I own better headphones then what they where offeringThe whole point was about the Fitbit and they didn't even bother to address that at allThis is even more reason why I am done with this companyMy new year resolution is now to make sure everyone I know and talk to knows not to spend a penny in your company!

I am rejecting this response because:Calling is useless You've lost me as a customer because of this incident It is unreasonable that an order cannot be cancelled within a reasonable amount of time (less than minutes)

I am rejecting this response because:
My friends and family members who also have kids have purchased more than bottles of the enfamil baby formula without being told that they are only allowed to purchase x amountSeeing that the formula was premise and 32oz and multiple kids on formula I need more than the bottles they allowed me to purchase

Thanks for contacting Target on behalf of our guest *** * ***.I’m sorry to hear that *** wasn’t able to pick up his order in time and I apologize for any misinformation he may have receivedWe do our best to give accurate estimates for shipping times on Target.com, but shipments may deliver
outside of those estimates depending on the carrierBecause of this, we always recommend that guests wait until they receive their ‘Ready for Pickup’ notification email, which will confirm the start of the pickup window and the time frame available to pick up the order.To help ensure our guests are able to receive their items, we also offer the option to receive pickup reminders via text as well as the option to authorize an alternate person to pick up orders in the guest’s absenceAdditionally, we offer the option to extend the confirmed pickup window for an extra hours by signing into your Target.com account and visiting the order details pageIn order to feel more informed and empowered for future purchases, I encourage *** to review the information listed on the Target.com Help page by searching ‘Order Pickup’ in the help search bar.I really appreciate *** sharing his experience with us, and I look forward to his future orders! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks so much for taking the time to reach out to Target on behalf of *** *** I can understand why his invoice may be a little confusing, however, rest assured, he was charged correctly Target GiftCards don’t have a value until they are purchasedWhen an item comes with a
free GiftCard, Target reduces the value of the qualifying item in order to put that value on the GiftCardSince the item and GiftCard are shipped separately, you may see two charges on your payment methodHowever, they both add up to the value of the qualifying itemFor example, before any discounts, his item was $and it included a $promotional Target GiftCard, our system had to break down the charges to add value to the GiftCardSo now the system recognizes his item at $and has a $Target GiftCard with value, still totaling the $Since his order included other discounts, the amounts will be different Here is an actual breakdown of his charges: $Item total - $ Promotional GiftCard $New item total $Target GiftCard - $Team member discount -$RedCard discount +$taxes $ORDER TOTAL *** was not charged for shippingWhile checking out, the order total may display a shipping charge until the RedCard is approved and the items are shippedHe can sign into his Target.com account and his invoice will display $for shipping charges He was charged correctly for his order so I’m unable to process a refund As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***I've attempted to contact our guest by emailand I’m currently waiting for a responseI'll get back to you with a resolution as soon as I receive a response from our guestAs always, I appreciate the assistance you provide us with
our guestsIf you have further questions, feel free to contact Target.com at ###-###-####