Target Corporation

Thanks for contacting Target on behalf of our guest *** *** I apologize that Mr*** wasn’t able to purchase the iPad that he was looking forWe get inventory on a daily basis, especially for our big sales, which is why we had the iPad Air available for Cyber MondayThe GiftCard can be used online in store, if he chooses not to use it, please feel free to delete it As it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Initial Business Response /* (1000, 6, 2015/11/13) */
Thanks for contacting Target Corporation on behalf of our guest, ***Unfortunately due to high demand, the spooky phone was out of stockThe order was cancelled, therefore the guest has not been charged
Target's acknowledgement of
an order means that your order request has been received; it does not mean that the order has been accepted or shipped, or that the price or availability of an item has been confirmedTarget makes a conscientious effort to describe and display its products and services accurately on the siteDespite these efforts, a small number of the items on the site may be mispriced, described inaccurately or unavailableI may experience lags in uploading updates throughout the site and in our advertising on other sitesAs a result, I are unable to guarantee the accuracy or completeness of the information, including prices, product images, specifications, availability and servicesTarget reserves the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior noticeThis policy is located on Target.com and can be found by clicking on the help sectionI apologize for any inconvenience
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 8, 2015/11/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Gave me a $Gift Card for my troubles

I am rejecting this response because: (there was not a 3rd option) I want to first thank Target for being respectful to meThe option I was looking for is that this is opposite than you are probably used to seeingMost of the time when it comes to a check issue, you may be telling someone they owe you and they disagreeBUT in my situation, you are telling me its paid and I don't think it is, but I don't want to just close this as an oversight and then months down the road I get a nasty letter from our prosecuting attorney wondering why this wasn't paid, so I am trying to keep on this for me and youI checked with my bank and it never showed up thereI have been to the local 'Target trying to pay this, my mom went for me, and Iver tried time over the phoneI don't know what else to doWhat if I write it off as paid and then for some weird reason you get it in a few weeks? How can we meet in the middle with this? Please let me know and if by some chance it does come back to you, please.........I have to work with the prosecutor, please don't send it there, Iwill pay it if somehow it shows up again. Thank You*** ***

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how disappointing it must’ve been when the chairs that he wanted to order for Mother’s Day went up in price after making his selection. The chairs that he wants to purchase comes in different styles
which range in price from $84.98-$The maple style chair, item number ***, is priced at $and the pearl style chair, item number ***, is priced at $Each price is set accordingly and prices can be differ depending on size, style, and sometimes even color based on popularity. Unfortunately I can’t change the price of the styles that he wants to purchase. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***. I appreciate Mr***’s timeTracking number *** confirms that the items have been received to our Returns Center and I’m happy to say that I’ve issued the refund in the form of a GiftCard to his address at
*** *** *** ** *** ***, Hockessin, DE Please allow up to business days to receive the refund. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***.I understand that *** is concerned about the multiple charges on her Visa CardThe way we processed her order and billed her payment could be confusing so I’d be happy to clarify this for her. After an online order is
submitted, an order acknowledgement email is sent, which includes the order details along with an estimated tax amountTarget strives to provide the estimated tax amount as accurate as possible, but the final tax amount could be a little bit more or less, based on the origin, local and county tax adjustmentsTarget puts a pre-authorization hold on our guest’s payments to reserve the funds to ensure that the funds are available when the order ships, but Target doesn’t charge our guest’s payment methods until the item is shipped or picked up. In her situation, I show that when her order was submitted on 11/02/2016, Target placed a hold on her Visa Card for the amount of $including the estimated tax amount of $Each pre-authorization hold has a 7-day expiration time frameWith that being said, the original pre-authorization hold will be expired on the 7th day from the hold date, which will be 11/09/at midnight in her caseThe visa systems would be designed to expire pending transactions when the payee’s system is expired, but there are certain banks or card issuers would have different terms and agreements with their customersIf the bank issuers decide to keep the pre-authorization transactions longer then that is out of the payee’s control.Target normally calculates sales tax based on where the item is shipped to, but there are situations where certain states have an origin based tax calculationThis means that the tax rate collected is based on the origin location where the item is shipped from and not the destination addressMissouri is one of those states that has an origin based state for tax calculation. ***’s order contains two shipments:• Shipment 1: contains two items that were shipped from our store at *** *** ***, Columbia, MO 65203-4616, where tax rate is charged 8.48% and she was charged $for this shipment including sales tax.• Shipment 2: contains one item that was shipped from *** * *** ** *** Burnsville, MN where tax rate is charged 7.12% and she was charged $for this shipment including sales tax.• Her actual total charges for the order was adding up to $Rest assured, she only been charged for this amount.After ***’s order was shipped and invoiced, the additional charged of $was for the different sales tax rates calculated based on the ship from locations, when the original estimated sales tax amount was calculated based on her shipping address, which is only charged 6.98% tax rate for her location. Target has multiple fulfillment centers all over the country and we'd pull the items from the nearest one that has the most inventory to ship to our guest to ensure that the order arrives within the estimated arrival dateWith that being said, we can't predict where the order will be shipped from until we actually process itThis is the reason why, we only provide estimated tax at checkout and in the order acknowledgement email, but will not finalize the sales tax amount until the order ships.If *** is still concerning about the Missouri state sales tax calculation rules, I’d recommend that she visit the state department of revenue’s website for more informationI’m sorry for any confusion this causedI hope this information clears things up for her As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 5, 2015/07/16) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest to address his concerns
I advised the guest that because the item was an in-store pickup he'll need to contact the store manager
in regards to a refund as we only charge once the item is picked upI also advised he file a report of theft with local authorities and dispute the charge with his bankTarget.com has no further resolution for this guest and considers the matter closed
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was unable to get in contact with the store manager today as he was out of the store todayI forgot to state in the call that I did dispute it with my bank, although they then recommended I place a stop payment on it as it was still pendingI received a call from Target collections due to this, and was told if I allowed it to go through and still disputed it, that it would still go to Target collectionsEither way, I still loseI've been through a lot of grief over something that seems to be impossible to resolve with anyone at TargetIf you could get in contact with the Target store directly, maybe they'll listen to corporate more than they're willing to listen to meI won't make a trip there for nothing, as the store is a bit further than my liking with no guarantee of a resolution once there
Final Consumer Response /* (3000, 10, 2015/07/17) */
I just got off the phone with Target collections, whom are apparently based at Target's HQ in MinnesotaThey're delaying the repayment until late next week and forwarding my concern to a research team, whom they also say will credit my bank account the $559.17, which I'd then pay back to the collections department to bring balance to $Please verify/confirm
Final Business Response /* (4000, 12, 2015/07/17) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest to address his concerns
I advised the guest that any arrangement he set up with the collections department at Target REDcard is separate from Target.comTarget.com and Target REDcard are separate entitiesWe don't have access to his financial informationAny decision made regarding an overdue balance attached to his REDcard will need to be addressed with REDcard services
At this time Target.com won't be issuing a refund as we show the item in question was picked up and paid for in fullTarget considers this a successful delivery
As I mentioned in our phone conversation, filing a police report of theft may be the best route to take in this situation if he thinks his item was stolen
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Thanks for contacting Target on behalf of our guest *** *** The Galaxy S5’s that he purchased do have a one year limited warrantySince he purchased them in November of 2015, they are currently still under the limited warrantyHowever the limited warranty is not through Samsung but
through CCR WarrantyThe warranty information should’ve been provided in the box along with the deviceSince Samsung doesn’t know who Target warranties their phones through, the representative that he spoke didn’t have accurate information He can contact CCR Warranty by emailing [email protected] or by calling 866-603- As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-3869. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 7, 2015/07/31) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest to address his concerns
I'm sorry to hear that when he went to use one of his Target GiftCards in the store he was told it no
longer had a balanceI can only imagine how disappointed he must have been when he wasn't able to use them on the purchase
He spoke with one of our GiftCards specialists who advised him to file a police reportTarget considers GiftCards to be cash and only GiftCards with a remaining balance can be replacedIf he believes the GiftCards were used without his permission then he needs to contact his local law enforcement office and file a report of theftTarget is happy to work with them to provide them with the necessary information to aid in their investigationI'd also recommend he log into his Target.com account and change the password
Since the three GiftCards no longer have a balance I'm not able to replace them; I'm sorry
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Initial Consumer Rebuttal /* (3000, 10, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'd like to mention again that I didn't lose the physical GCsI still have themTheir value was stolen from my account on Target's web siteTarget asked me to enter my GCs info when I made purchases but it could not protect customer dataThis shows either its IT is incompetent or this is an inside jobIn either case, Target is directly responsible to my lossThrough the conversation, I only see how indifferent they areI don't know what else can be done other than saying I am totally dissatisfied with this representative and the company!
Final Business Response /* (4000, 12, 2015/08/03) */
I've advised our guest that if he feels his GiftCards were used without his permission then he should change his Target.com password and file a police report
At this time Target considers this matter closed as there are no other options for this situation

Thanks for contacting Target on behalf of *** *** We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of
any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** *** I apologize for any frustration and inconvenience this has caused our guest Target makes a conscientious effort to describe and display its products and services accurately on the SiteDespite these efforts, a small
number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sitesAs a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and servicesTarget reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeTo view Target’s Teams & Conditions details, click hereI’ll certainly share ***’s suggestions with our senior leadership team as our guest's comments are a big part of helping us identify what needs to be changed As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 5, 2015/10/29) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, we reached our guest to address their concerns
I understand after placing their online order the address defaulted to the guests' old shipping
addressAs a result our guest attempted to change the address by contacting UPS and Target.comUnfortunately, the guest was informed the shipping address couldn't be changedTherefore, I understand why this entire shipping experience was disappointing especially since the guest was charged for items they wouldn't receive
After taking a deeper look into the order details, I was pleased to see that our guest shipping concerns were finally resolvedI confirmed the old shipping address was removed from their account and a refund was issued for the items they didn't receive
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***

I am rejecting this response because:
Although you state that target needs to conduct additional reviews , these reviews are biased and discriminatoryYou are asking senior citizens questions about personal details about our neighbors, friends, square footage of our residence, and years houses were built in?I have a group of people that have experienced the same issues with your storesWe've spent countless hours in the stores only to be rejectedIt shouldn't take several hours to determine if you are a qualified candidate for a cell phone. On Wednesday I was approved and walked out with two iPhones worth $each from CostcoThis was on the day after I was "rejected" from targetGranted I'm sure Costco has their own set of procedures, your credit guidelines should not be as different for a well qualified candidate. Bringing these complaints to your leadership team is not enough for your guestsWe expect a higher standard from TargetAlthough you could not satisfy my proposed resolution a statement should be put out to inform your guests of these flawed practicesOverall the target brand was damaged with a large group of guests that were well qualified for your promotion

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Included you will find our response to Mr***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number ***. Sincerely, AmyTarget Corporationwww.target.com Dear Mr***, Thanks for contacting Target through the Revdex.com with your questions about a recent transactionPlease accept my sincere apology for any frustration and inconvenience. Our records indicate that the transaction you referenced is not outstanding with Target at this timePlease contact your bank if you have any additional questions or concernsOr you can give our team a call at: ###-###-#### and provide reference number ***. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest *** *** I understand that *** was looking forward to receiving his pre-order and I’m so sorry for any disappointment or misinformation he receivedThis order cancelled because the authorization hold placed on it was unable to be
renewedWhen a pre-order is placed, Target will send an authorization hold request to the card issuerIf any attempt to renew the authorization fails, the order will automatically be cancelled Once an order has been cancelled there is no further action that can be taken; the only option is to place a new orderAlthough no new orders can be placed for this item at this time, we do offer guests the option to sign up on Target.com for email updates on the Xbox One XThis gaming system is currently expected to be available during the holidays, and I invite *** to check back for more information on the Xbox One X console at that timeAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

I am rejecting this response because:
Why did the tech not inform me that the e mail did not match? That would be the right thing to doI feel that this just a good way to get out of giving a customer the gift card The clerk and manager of store could not figure out why I did not get the gift card after I inquired about it, so your own workers are not aware of this so called "rule"Does Target honestly think I would do this if I was aware of thisOne of the reasons I bought the phone from them was for the gift cardThey will most definitely loose a long time customerThis week there is another offer for $gift card, yet nothing about matching e mailsThis whole thing could have been prevented had they given me the gift card at point of purchaseI very disappointed at Target!

Thanks for contacting Target on behalf of our guest *** ***.I'm sorry to hear that *** didn't receive her eGiftCardAs of today 01/28/2017, I've closed the eGiftCard and resent a new one to "***@yahoo.com"The eGiftcard should arrived within the next 24-hours I apologize for the delay and any inconvenience we've caused Ms***As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of *** **We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any
merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely,JackieTarget.com Guest Services

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe reviewed Mr***’s experience, discussed how Target documents contacts by reference case numbers and feedback is
forward to the appropriate teamWe also reviewed Target’s return policy and items no longer showing in our system would have the lowest selling price of zeroA no receipt return is given the lowest selling priceAs a good will gesture a GiftCard is being mail to Mr*** to invite back to Target for a better experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Hello Maureen, Thanks for contacting Target on behalf of our guest Victor ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference
case number Sincerely, Amy The Target Team www.target.com Dear Victor, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenienceAs we discussed I contacted our Target Mobile team on your behalf and discussed your concerns with themAs stated on the advertisement in the store, not all carriers or plans were eligible to receive the GiftCardI know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they’re providing the best possible serviceWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yoursSincerely, Amy The Target team www.target.com