Target Corporation

I appreciate the additional feedback that our guest *** *** has shared regarding her refund.I’m sorry that the desk didn’t work out for her and that the method of refund back to the original method of payment has become so frustrating. The refund was issued back to her Visa in the amount of $on 5/18/16. I understand that the account refunded has since been closed and she was told that there is no refund. There are two federal regulations that protect consumers from errors on their accounts: Federal Regulation E, which applies to debit card transactions; and Federal Regulation Z, which applies to credit card transactionsUnder these regulations, the financial institution is required to investigate the alleged error(s) and to make the necessary correction(s) to those account(s). At the moment, the only option available for her is to continue to work with the financial institution that received the refund and Target considers this matter closed

I am rejecting this response because:
Because Target did me a disserviceI purchased the item in question with my money in good faith, and, they left me hangingEveryone I spoke to including Nancy said the same thing almost word for word, like they were reading out of a bookI think they should have given me store credit for the cost of the amount of the item, give me a refund, or replace itI had attempted to return it in the return period

Initial Business Response /* (1000, 5, 2015/12/06) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***Included you will find our response to Mr***
As always, we appreciate the assistance you provide us with our guestsIf you have further questions,
feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Nancy
The Target Team
www.target.com
Hello ***,
Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience
I'm sorry, but we had to cancel your order because Wii U bundle is out of stock and we're not sure when we'll be able to get more from our suppliersSince we don't charge your credit card until your order ships, you won't be billed for the order
As a good will gesture you were sent the promised e-GiftCard even though your order could not be completed
Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future
Sincerely,
Nancy
The Target team
www.target.com

I am rejecting this response because:
I am rejecting this response because:
Target did not adequately address the core of my complaint. At no
point did I ever ask for a "partial
refund" for the charges on my card.
They made up their own complaint and then answered themselves. I did
not write to the Revdex.com with a parochial concern about cents. While I
appreciate the thoroughness of the customer service person's reply, a
systemic problem remains. Target is sending out receipts with one price
on them and then billing customers' charge cards with noticeably
different amounts. Every receipt I get from any store I shop
at--whether a physical store or an online store--includes a line item
explanation of every amount. Target, in contrast, just says "trust
us." Every customer, not just me or anybody else who gripes, deserves
an explanation of the charges that they are being asked to pay. Every
other retailer sends out an accurate, updated final invoice, so I know
it is not beyond Target to do the same. Target's current practice of
putting "trust us" mysterious up-charges on customer's charge card bills
is a bad business practice.Thank you to the Revdex.com for contacting
Target for me. Without your assistance, I would never have heard from
them. Apparently they are not going to change, but if enough people
complain perhaps they will consider it in the future.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11639600, and find that this resolution is satisfactory to me. I still believe that if your own website says there is a price on something "in store only" and you go to a store, it should be that priceThe Target representative was very friendly and discussed that they do not match their own website for clearance prices

Initial Business Response /* (1000, 7, 2015/12/09) */
Thanks for contacting Target on behalf of our guest ***
I'm very sorry to hear that our guest placed three pick up in store orders and they were all cancelledI'd be happy to provide some more information
The orders she
placed on 11/15/15, ***, qualified for various free promotional Target GiftCardsPromotional GiftCards are only shipped once the order has been picked upThe reason for her orders cancelling is because the piwindow had exceededAs a result the promotional GiftCards also cancelled
Target isn't able to honor previous promotions and this disclaimer is provided on our website under promotions
Our team member did send one Target GiftCard to her which can be used on Target.comTarget doesn't have any GiftCards which can be printed and that is for security reasonsIf our guest would like to use her GiftCard at the store she'll simply need to save it to her payment method in her Target.com account
If she'd rather have a physical GiftCard Target would be happy to deactivate the eGiftCard and send a replacement as long as the eGiftCard has a balanceTarget won't be providing the promotional GiftCards since her orders were cancelled
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 9, 2015/12/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The gift card was sent to my email(***@yahoo.com) on November 15th, at 10:33am & The customer service representative I spoke to on Sunday November 15th, around 8pm was the one that advised ME TO LEAVE MY ORDERS THERE!!!!
So with that being said, Is irrelevant and the gift card was received prior to be advised to leave my orders for another reason!!! I was given information at multiple occasionsCustomer service made promises he stated he determined the promotion was no longer availableIn Addition, as a courtesy he would send the gift cards manualAfter weeks of giving target multiple opportunities to resolve the error caused by their staff I then asked to have my orders replaced and receive the promotion and that was denied
NEVERTHELESS, MY ORDERS WERE CANCELLED BECAUSE I WAS ADVISED BY A CUSTOMER SERVICE REPRESENTATIVE TO LEAVE THE ORDERS THERE AND RETURN TO BUY MY PRODUCT WITH THE GIFT CARDS HE WAS SENDINGI GUESS TARGET HOLDS THEIR CUSTOMERS ACCOUNTABLE FOR THEIR STAFFS TERRIBLE TRAINING
Final Business Response /* (4000, 11, 2015/12/21) */
Promotional GiftCards aren't sent until the qualifying item is picked up or shippedSo the team member who processed the $Target GiftCards didn't follow policyI'll personally follow up with our team members as well as their leaders to ensure they're familiar with the processes and policies Target has in place
Target is unable to honor previous sales or promotions and this information is listed under our promotions section
At this time I have no further options for the guest and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Dear ***, Thanks for contacting Target on behalf of our guest D.***. Upon receipt of your contact, we reached our guest to address their concernsWe documented his concerns and provided a GiftCard as a one-time goodwill gesture. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number ***. Sincerely, AmyTarget Guest Relations www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number ***. Sincerely, AmyTarget Corporationwww.target.comDear ***,Thanks for contacting Target through the Revdex.com regarding your recent experienceI attempted to contact you by phone yesterday, but was unable to reach youI’m following up with this email to address your concernsDue to limited availability of the Black and Decker ™ Lithium Flex Hand Vacuum - Eggplant HFVB320J2" for $we offered a substitutionThe item Black and Decker™ Lithium Hand Vacuum with POWERBOOST™ - White HHVJ315JD10 item number - - is available at the San Pedro, Torrance and Carson locationsThe promotional price will be honoredPlease accept my sincere apology for any frustration and inconvenience you experiencedThanks for giving us an opportunity to review this experience.AmyTarget Corporationwww.Target.com

eBay bucks are issued by eBay and not by TargetTarget has no visibility to see the amount of the bucks which were used and doesn’t have the ability to issue a replacement if one is warrantedThe guest will need to contact eBay customer support at (866) 540-to request assistance with their eBay bucksTarget considers this matter closed as there are no other options for our guest

Thanks for contacting Target on behalf of our guest *** ***. I appreciate Ms*** taking the time to clarify her question and I’m happy to answer.The initial authorization hold that was placed on Ms***’s account was for the estimated amount of her order prior to tax adjustmentsWhen the item shipped, the hold was removed and a charge for the same value was placedBecause the actual amount of the shipment including taxes was for $more than the authorization hold was valued at, a second charge for the balance of $was issued. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks so much for contacting Target on behalf of *** *** I’m sorry to hear that her recent Target.com orders have been cancelling I see that she’s encountered issues in the past so due to irregularities within her orders, I’m only able to invite her to shop our great
selection of items in her local Target stores As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 5, 2015/12/14) */
Thanks for contacting Target on behalf of our guest ***
I'm sorry to hear that the guest experienced difficulty while trying to shop our Cyber Monday event
I see that the guest reached out directly to our Target.com Guest
Services team on 12/12/and was provided the price adjustment
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Please see the attached document for more details correspondence to ***'s sales tax concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me I do not wish to have any action taken to the Target.comHowever, I would like my complaint to be public so that other customers will not suffer the same issue.When I was subscribing the product, there was no disclaimer alert for a customer to pay attentionTarget.com put in very small writing and/or large amount of letters about terms and conditions to agree in order to subscribe a productIf I had known that, I would have not subscribed for the product. I still feel that Target.com is sneaky and not up front in doing business with customers, and I want this fact to be public so that others can be more watchful when subscribing a product from Target.com Thank you

Thanks for contacting Target on behalf of our guest *** *** Please accept my sincere apologies for the frustration Ms*** experienced when contacting us regarding the GiftCard she was promisedThis is certainly not the type of experience we want to provide our guest and I’m so
sorrySince Ms*** was promised the GiftCard, I would be more than happy to send that to herDue to the experience she had, I am issuing a $GiftCard instead of $She should receive the GiftCard within the next 4-hoursPlease keep in mind that our price match policy is only days from the date of purchase! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest *** ***. I apologize for any inconvenience and frustration this has caused for our guestBased on the research that has been done on ***’s account, a refund for $was processed back to her Master Card for her return of (2)
Iphone cases on 01/29/We would advise *** to check with her bank for further informationAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: I know what I saw when I ordered the jacketI don't need to fight anymore if $is worth losing me as a customer then I guess so be it. Your app on the day of purchase gave me a total charge on my Target card for I don't care how you look at it now or what was charged later but the amount that was charged when I purchase the jacket was keep the $and have fun with it because I'm never ordering through your site againI recently ordered a vacuum and it didn't come with my order so all faith has been completely lost in target.com because Target the store takes no responsibility for it and neither does target.comYour customer service Representatives at the first call spot have no idea what they're doing either I've spent hours and hours on the phone with your team trying to figure things out for this order and other ordersLike I said enjoy the $because I don't have it anymore and it wasn't supposed to be taken from meYour application change the amount of the total not once not twice but three different timesFix your app and work things out cuz it's kind of messy

Thanks for contacting Target on behalf of our guest *** **I can only imagine how frustrated and confused they must’ve been when they went to use their $eBay gift card only to find it had a balance of $That’s certainly a cause for concern so I appreciate that they took the time to bring
to my attentionEach item sold on Target.com is assigned a specific item numberThese types of gift cards are sold in specific denominations and aren’t available in $So when a $eBay gift card is ordered that’s what is sentI’ve confirmed that their $digital gift card was delivered to the email address on the order on 03/26/at 3:17AMI show that the email containing the gift card information was opened on 03/26/at 3:AMThe gift card information is only sent to the email address on the order, so if anyone other than the guest has access to that email address then I’d recommend resetting their passwordTarget does state on our website that eCards can’t be returned or refunded and I’ve attached a screenshot of this informationThese cards are issued by a third party and not by TargetTarget simply sells them and a third party, InComm, is the one who fulfills themTarget won’t be issuing any refunds to the guestAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for letting us know the status of the claim filed by our guest *** ***.This issue has been thoroughly investigated in partnership with American Express. At this time, we aren’t able to offer any additional solutions and will consider this matter closed.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: This doesn't address the issue at handAs of this morning, days AFTER I received notification that my order was ready for pick up, the item was still listed at the sale price