Target Corporation

Initial Business Response /* (1000, 5, 2015/10/30) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, we reached our guest to address their concerns
I'm sorry to hear the items never arrived at his local TargetThe ship to store option is a new
service we have recently added to make shopping more convenient for our guests and I'm sorry that wasn't his case
After partnering with his local Target I was able to cancel one of the items from his orderUnfortunately, we're still in the process of cancelling the second item which can take up to 3-days before the pending authorization would be removed from the account
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Simply stating "The ship to store option is a new service we have recently added to make shopping more convenient" does not address the inherent flaws in Target's processWhen individually identifiable credit information is collected and the sales contract is breached by Target, the credit information should be expunged immediatelyThere is no explanation why my credit information should remain vulnerable for an additional 3-daysThe complaint was filed days agoTime is of the essence
Final Business Response /* (4000, 9, 2015/11/08) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, we reached our guest to address their concerns
I certainly understand that our guest is unhappy with the outcome of his order experienceWhen placing an order on Target.com we automatically request an authorization hold for the total order amountThe guest isn't physically charged for an order until it ships or in our guest case, when the item has been picked up from their local TargetI understand this shipping error caused a huge inconvenience, especially, since their funds continued to be held unless the items are cancelledFortunately, after reviewing the guest order I confirmed both items were cancelled and the authorization hold has been removed from Target
I understand this doesn't eliminate our guest frustration or disappointment and for that I sincerely apologize for all the inconvenience
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***

I am rejecting this response because:
I did not ask for a refund of any itemI asked for the correct 5oz Pacifica Kale Detox Deep Cleaning Face Wash to be sent to me and nothing else/more from the beginningThat is the only solution at this time that I am willing to accept at this time, and it seems Target is going further out of it's way each time contacted to avoid sending the correct product. The replacement item being sent is one that was of no additional cost to me (unless I now need to check my bank statements for a new discrepancy), so there would be no dollar value to refund to me for that itemI also tried tirelessly to inform Target of their errors throughout the whole process to avoid sending out the wrong product again, only for the reps to continue to fail to be of assistance

Thanks for contacting Target on behalf of our guest *** *** Please accept my sincere apologies for the frustration and inconvenience this situation has caused Mr***I was able to contact Mr*** via telephoneUnfortunately, we are unable to provide replacement parts for the Kid Motorz Police Motorcycle 12V Ride OnThe front fender can be ordered from funcreation.netI provided a partial refund of $so Mr*** can purchase the part from the manufacturer’s website As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest *** ***. I’m sorry to hear about the disappointment our guest has encountered after receiving the wrong size picture frameI understand we shipped an item that she didn’t order and she would like us to reship the correct frame as soon as
possible. Since the wrong item was shipped, we must partner with our fulfillment center and request a bin check to verify if the item we advertise online is in fact the item we have at our warehouseI recognize she was advised to return the wrong item to her local Target for a refund but physically this option wasn’t possible for our guest. Currently, we’re working really hard to complete the bin checkThis process can take anywhere from 7-business days, especially during this busy holiday seasonSince, we’re unable to ship the item of her choice I’ve issued a full refund in the amount of $which will be issued in the form of an eGiftCardThe eGiftCard will come within 24-business hours to the email address provided on her order. *** is more than welcome to keep the wrong item free of charge or donate itI understand that I cannot make up for her previous experience but I hope she continues to shop with us, so we can provide her with the great service she deserves. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest Patrick ***Upon receipt of your contact, we reached our guest to address his concernsBecause this guest did not have a receipt nor was the store able to look up his purchase they denied his returnWhile we will attempt a
return, in some cases we are unable to because we do not have any purchase history to reviewIn this case there was no way to review the guest original transaction to verify the purchaseWe documented Patrick’s feedback and provide a goodwill gesture GiftCard for his service experience. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number Sincerely, Amy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest *** ***. I understand that the gifts Mr*** would’ve liked to have given for Christmas were received in subpar condition; I’m truly sorry for any embarrassment or disappointmentI’ve forwarded his feedback to our fulfillment teams
for further review; rest assured, we’ll take this opportunity to revise our item selecting strategies for the future.Our records show that Mr*** opted to pick these orders up in our stores, and I’m happy to say that the items are able to be returned in stores as wellOn 1/8/17, Mr*** returned one of the Hoover units to our store for a full refund of $I encourage him to return the second unit to the stores at his convenience for the remaining requested refund amount. The refund amount will be less $for each item due to the promotional GiftCards associated with these ordersPer Target.com, the amount of a refund will be reduced by the amount charged for the promotional gift cardThe merchandise can be returned alone, but you'll only receive the prorated value less the free giftI see that Mr*** has already redeemed both $GiftCards received with each of these orders and as such, they are not eligible to return for a refund.I’m so sorry to hear that we’ve let Mr*** and his family down this Christmas, and for the experience I’ve issued a $GiftCard to his email addressI’d love to invite him back in the near future for the kind of online shopping experience he truly deserves as a Target guest. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/12/09) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached out to our guest to address his concerns
I've spoken with our guest and assisted him in placing an order for the car seat he wanted
I've applied the promotions and discounts as the guest was able to provide me with a case number which supported the information he was provided
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thanks for contacting Target on behalf of our guest *** *** I understand that Mr*** is concerned that he didn’t receive the product he thought he was purchasingOur records show that the product is correct and that Mr*** received the same model (D60-D3) that the order was
placed forThe item (TCI:***) that Mr*** ordered clearly shows online and in the links of the provided as model (D60-D3).However, it sounds like the order confirmation summary Mr*** received to his email may have contained some incorrect informationOf course, we understand the inconvenience and I’m happy to say that our team members have already sent him a $GiftCard for that experience.At this time, Mr*** is in possession of the correct item that he orderedIf Mr*** would like to place a new order for a different model he is welcome to do so, but the promotional price will not be honored for the different model. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent return experience at our Deerfield Beach West store The Deerfield Beach West asset protection team confirmed the upright Hoover vacuum purchased on December 5, was packaged in unopened and manufacturer sealed box at the time of the purchaseBased on this information Target will not be able to process a returnI’m sorry for any disappointment For questions concerning Target’s full return policy please view www.target.com/returns Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest *** *** regarding the balance of his Target GiftCards I apologize for the frustration and the amount of time this issue has caused him. In researching the issue, I see that one of our team members has been in contact with him and
has issued him replacement Target GiftCard in the amount of $56.65. He should expect this to arrive within business days As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:
The item was not unavailable of the times I tried to order it until the last orderWhile I appreciate you now offering to provide a generator to replace it I feel that the customer service team all along the way failed to meet even substandard levels of serviceDue to this and months of trying to purchase close to a $itemsfrom target.com with numerous attempts to speak to an upper level manager and either denied or told they would call me backnin hrs multiple times and have yet to receive a phone call onceI'd love to speak to Jenna directly so she can fully understand the difficult time target.com put me throughAt this time what I am looking to try to get out of this is a refund of the remainder of the target gift cards I still have within my account to a new visa gift cardAs a courtesy I feel target should add to that for what they feel is the value of my time for dealing with this companyIf they really value their customers I would only expect some form of sincere apology and reasonable compensation for this situationI have purchased a generator elsewhere as I was not willing to continue to wait for a response from target as I've been waiting months for my order as well as over a week for a response this time through the Revdex.comPlease offer me my target gift card values towards a new visa gift card plus what you feel is fair for the time I wasted dealing with your company though the months of time I was unable to get anything in retur Also please reach out to me if you really care about the details of the countless hours I wasted dealing with your company

Thanks for contacting Target on behalf of our guest *** *** Rest assured, Mrs*** has not been charged; Target does not charge our guests’ payment method until the order is picked up from the store or shipped from our fulfillment centers When an order is submitted on Target.com,
an authorization hold is placed by the card-issuer to ensure sufficient funds are available for the purchaseIf an order is cancelled, Target requests that the financial institution remove the hold and they will return the funds to your account according to their guidelinesAuthorization hold guidelines are determined by the card-issuing bank or institution, not Target, and vary from bank to bank What Mrs*** is seeing on her account is an authorization holdThis order cancelled on 11/and MasterCard was notified by Target to remove the hold that same dayThe associated hold will fall off according to the institution’s parameters; MasterCard can take up to days to remove an authorization hold As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest by phone to address their concernsThe manufacturer coupon was scanned at the checkout and could not be processedShould Ms*** have further
questions about Target’s coupon policy I have offered a direct phone number for further discussion As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

I’m very sorry to hear that two of their Target GiftCards were used without their permissionI can only imagine how frustrated and confused they must’ve been so I appreciate the time they took to bring this to my attentionI’ve reviewed the transaction information and have requested a
replacement Target GiftCard be mailed to the guest for $That amount includes, $is for the GiftCards themselves and an additional $to invite them back for a better experienceThe GiftCard will be shipped today and will arrive within 7-business days via USPS mailWhen our guest contacted our GiftCard department our team members followed the correct policiesTarget considers GiftCards to be like cash and can only be replaced if there is a remaining balanceTheir GiftCards had been fully redeemed so there was nothing available to replaceTo ensure that no one is able to access their Target.com account, I recommend that they reset their passwordAlso, it’s a good idea to use unique user names and passwords on each website where they’ve created an accountAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concerns.Mr*** will provide receipt details and we will issue a refund for his purchase. As always, we appreciate the assistance
you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest *** *** and her concern over having received a damaged cabinet. I sincerely apologize that this situation has caused her additional time and frustration. I just spoke with her today and I was able to process a replacement order
for her. Once she receives the order, she can remove the piece she needs and place the damaged one back in the box. I’ve provided her my phone number to call me so that I can process the piand return of the damaged cabinet back to Target.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting us on behalf of *** *** and his issues with the digital software he purchased from Target.com.I’m understanding that the guest is wanting a refund because he’s unable to download the product. I apologize that he continues to have issues with the software and it continues to frustrate him. Digital software and music cannot be returned or refunded as per our return policy as noted under the product details. I realize how disappointing this must be for the guest, so I’m sending him a $electronic Target GiftCard to the email address he used on the order. It should arrive in his email today and can be used both online and in store. I realize that this is not what he is asking for, but at this time I’m unable to provide a refund for his orderAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***.I want to apologize to our guest about the confusion we may have caused once an item was cancelled from his orderCancelling of an item automatically sends a request to the card issuer to remove any authorization holds. I
confirmed the order contained two separate itemsOne was for a four pack of tissue, which was cancelled from the order on 03/09/The 2nd item was the Nintendo 3DS, which was delivered by UPS on 03/17/As a result, the guest was only charged $for the Nintendo 3DS. Since we confirmed the Nintendo 3DS from order *** was successfully delivered to the address provided on his order, no further actions will be taken.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)591-3869.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest *** ***. I understand there have been delays to Ms***’s shipment and because the items are a gift for the holidays, she would like to cancel the orderIt sounds like Ms*** made every attempt to understand her situation and
what options were available to her without receiving a satisfactory resolution, and I’m so sorry we’ve let her down. I apologize for the delays and I’ve cancelled Ms***’s delayed item as requestedAfter reviewing the shipping manifest of this item, there is no reason to believe the order will not still ship out, and Ms*** is welcome to keep the item for free. Any holds Ms*** may be seeing on her Visa for this item will drop off within business days now that the order has cancelled. We’re sorry this experience hasn’t been ideal for Ms***, and we look forward to another opportunity in the near future to provide her with the service experience she deserves as a Target guest. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Rachel Target.com Executive Offices www.target.com

I am rejecting this response because:the policy of the promotion did not indicated any limit except the promotion time frameeven if there was a capacity, it does not make sense as I know for a fact that there are orders submitted a day after I submitted my orders and they were deliveredso if there were any limit of orders that were made it should have been in chronological orderalso I got confirmation of delivery for all of my orders, all confirmed to be delivered within 8-daysat the "find my order" page of target.com all orders shown as deliveredonly after days I got notification of canceling all orders.See bellow order # I already wrote in my initial complain about the $coupon I was offered, it is useless to me and does not compensate me a bit comparing to the orders I made or for the time I spent enter these orders