Target Corporation

I am rejecting this response because: it does not make sense to me how Target stores and target.com do not communicateAs I told Amy I never had a problem using the return credit at the storeAs a matter of fact I was hoping to pick up new car seat on the same dayHowever, they did not have an item at that store or at any storeThe store directed me to get it from their website as I had seen it thereAgain, I don't have a problem spending the gift card at the store if the store had the same items as they have on websiteI find it bad business practice and misleading of the customers (they claim they sell it but I can't buy it)

Thanks for contacting Target on behalf of our guest *** *** Please accept my sincere apologies for the experience Ms*** had when contacting usWe certainly want to ensure our guests get the correct product they paid forWhen Ms*** contacted us on 11/a refund of $
and $was issued in the form of a GiftCard, since that was the payment method she usedWe only sent out two GiftCards via email to the guest As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsThe damaged receipt had the receipt ID # for the transaction and total amount of purchase still legibleThe proof of
purchase was found and the date of purchase was June 4, The extended service plan purchased on this receipt has expired As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest *** ***. I’m sorry to hear his order was cancelled due to the lack of inventory at his local TargetI understand our guest is concerned because he hasn’t received a refund. When guests enter their payment information during
checkout, we may submit an authorization hold on the payment methodIn his case, we wouldn’t charge his card unless the item was picked upSince the Christmas tree of his choice wasn’t available at the time of pick-up, his order was cancelled on 12/04/2016. Cancelling of an order automatically sends a request to the card issuer to remove any authorization holdsThe length of processing time varies depending on the card issuerWith that being said, a refund cannot be provided since we never received any payment from his bankIf for some odd reason he was charged for this cancelled order, I advise him to contact his bank right away and share his billing concerns. I sincerely apologize for any inconvenience we may have caused and I thank him for taking the time to share his online experience with us. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** ***I've attempted to contact our guest by email and I’m currently waiting for a responseI'll get back to you with a resolution as soon as I receive a response from our guestAs always, I appreciate the assistance you provide us
with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Thank you for assisting in escalating my issue and helping to get it resolved. Sincerely,***

Dear ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concerns*** and I discussed his experienceHe attempted to return the second printer cartridge several times but the store was
unable to process the returnWe are sending a small Target GiftCard as a goodwill gesture As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Amy Target Corporation www.target.com

I am rejecting this response because:I don't understand how a advertisement that reached stored as attached can be considered a typo. We are not talking about misspelled world Many consumers in several different states were able to purchase the items at the advertised price without malice and

I am rejecting this response because:
I have attached an image which proves the following part of Target's response to be a lie:"[...] this notification only serves as a reminder of available balance and is not an indication that all items in a cart are eligible to be purchased with GiftCards." The first attached image shows the message which appeared in the cartIt says: "You can apply $of your saved gift card balance to this orderApply in checkout." If you look at the order in the cart, there are only *** Wireless Prepaid cards and no other itemsThe message is very clear about being able to apply the gift card balance to "this order"It doesn't say "may" or "might"It says that I "can"It doesn't say "to AN order"It says "to THIS order"Therefore, Target's response above is wrongThe notification is not simply a reminder; it is very explicit that I "can apply" a gift card balance to "this order"Furthermore, If I get such a message in my cart, and then cannot apply $of my saved gift cards to that cart, this is a deceptive business practice. I was induced by that message to buy Target gift cards which were not able to be used in the way Target explicitly told me they could be. I propose the following compromise: that Target abides by the "reminder" advertising message that Target chose to put at the top of the cartI will be happy to complete the transaction as offered in the cartAnything less would go beyond poor form on the part of Target and into the realm of illegality. Accordingly, if this compromise is not accepted, I will report this situation to the New Jersey Division of Consumer Affairs, Office of Consumer Protection, since not honoring such a cart "reminder" message is clearly against the law in my state (and I believe many others). Thanks for your time and attention

Thanks for contacting Target on behalf of our guest *** *** I understand that he placed his order for the Batman v Superman DVD because it came with two $promotional Target GiftCards and hasn’t receive them yetPromotional GiftCards don’t ship until the qualifying item has
been processedHis movie was shipped on 7/16/so his GiftCards should’ve been fulfilled shortly after that time; I’m sorry this wasn’t the case I’ve spoken with our GiftCard fulfillment team and his GiftCards should ship today, 7/28/Since he chose to have them shipped to his home he can expect to receive them within 7-business days Please keep in mind that Target GiftCards don’t have a value until they are purchasedSo when an item comes with a free GiftCard Target reduces the value of the qualifying item in order to put that value on the GiftCardSince the item and GiftCard are shipped separately you may see two charges on your payment methodHowever, they both add up to the value of the qualifying itemThis information can be found here under the “why was I charged for a free Target GiftCard?” section At this time his Target REDcard has only been charged $for the DVD, so with the $in GiftCards his total will be $ As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number ***. Sincerely, NancyThe Target Teamwww.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your claim for refund of the Fieldcrest Egyptian Cotton sheets produced by Welspun Global Brands. As per the communication sent on 10/14/to the email address provided in your claim, more information was requested in order to be considered for a refundThe response needed to be received by 10/31/Because a response was not received we are unable to assistI’m sorry for any disappointment. Thanks for letting us review your experience. Sincerely, NancyThe Target team www.target.com

Dear *** Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe contacted the Newport News Target store and arranged to have Mr*** pick up a sim card from themWe then sent Mr*** a
small gesture GiftCard for the inconvenience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Amy Target Corporation www.target.com

Initial Business Response /* (1000, 5, 2016/01/21) */
Thanks for contacting Target on behalf of our guest ***
I'm sorry to hear she received wrong items with her Target.com order
I've taken the time to research the matter, and at the time she placed the order, the item was listed on
Target.com with the incorrect product titleInstead of the item being listed as 'Kitchen Smith by BELLA 6QT Manual Slow Cooker' the item was titled as 'Elite Platinum Stainless Steel 6-Quart Electric Pressure Cooker with Stainless Steel Pot' which was incorrectOur buying teams were quickly made aware of the issue and have corrected the title of the item since
Target strives to describe products and prices accurately, but there may be times where items on our site may be described inaccuratelyPlease keep in mind Target reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeThis information is listed on the Site's Terms & Conditions under "Availability, Errors, and Inaccuracies" and can be viewed by clicking here: http://www.target.com/spot/terms-conditions#?lnk=fnav_t_spc_2_5&intc=null
If she's still interested in the pressure cookers, I strongly encourage her to place a new order for themHowever, Target is unable to honor the price of $for the pressure cookers due to the incorrect product title was listed for the slow cookerIn addition, the slow cookers she ordered on 11/30/is still listed on Target.com for $and wasn't a part of our Cyber Monday event
While I'm not able to offer her the resolution she's looking for, I appreciate the time she's taken to share her feedback and concernsI recognize there are many options on where she can shop, and that's why I truly appreciate that *** chose to shop with Target
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's sad that businesses can get away with posting inaccurate items on on a Cyber Sale and their terms and conditions makes it all betterFor whom? Just themThese would be just a few items they would advertise at a special priceI noticed right off that this was a awesome deal, why would they not of caught this before placing the item online? The call center was very short and rude with me the first time I contacted them Stating I did not order the pressure cookers that I purchased slow cookersI stated to her that I have a snapshot of my purchase and I know what I orderedBy my third call I finally reached Jose that knew exactly what I was talking about and gave me another email address to send my complaint toThis had gone on a month for them to just totally disappoint me in the way they handled and covered up their errorThat's poor customer service on Target.com and shame on themBelow I share my snapshot of my purchase I made with Target.com whom will not honor
Final Business Response /* (4000, 9, 2016/01/22) */
I appreciate the time our guest, ***, has taken to share additional information and her thoughts regarding her Target.com order experience
I know when *** contacted Target regarding this matter she expected a quick and fast resolution, and I'm truly sorry that wasn't the caseTarget expects our team members to help our guests in a professional manner, and the team members behaviors she described isn't part of our guest service philosophyI will directly follow up with our team members and their leaders to ensure an experience like ***'s doesn't happen again
I can only imagine her extreme disappointment when she opened her packages only to find slow cookers instead of the pressure cookers she thought she had orderedUnfortunately, the pressure cookers and the slow cookers weren't a part of Target's Cyber Monday event, but rather the item was listed on Target.com with the incorrect product detailsThe issue was escalated and our buying teams worked to unpublished both items to prevent further orders for the items to be placedNow that the product details have been corrected, both items are back on Target.com
While Target is unable to honor the price of $19.99, I've requested a $Target eGiftCard be sent to her email address for the guest service she experiencedI understand I'm not able to change what she has experienced, but I have confidence that if she uses the eGiftCard towards another Target.com order she'll have much better experience
I realize this isn't the outcome *** was hoping for but there are no other options for this situation and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Thanks for contacting the Target Executive Offices regarding the concerns of our guest *** ***.I’m very sorry we didn’t get this order right for her and that her daughter didn’t receive the Christmas present she had wanted. There was an issue with the order that prevented it from being
fulfilled so she could pick it up. I do see that one of our team members was able to help her place a new order and made sure she received the same price as her original order. I apologize for the disappointment we’ve caused because the gift won’t be received until after the holidays are over.Although there’s no way for me to undo the experience she’s had, I do sincerely apologize that we let her down this holiday season. This is not the experience we would want her to have, so I’ve sent her a $eGiftCard to invite her back for a better one.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Offices

Initial Business Response /* (1000, 5, 2015/12/23) */
Thanks for contacting Target on behalf of our guest *** and his experience with his order ***
This order was placed through ***'s Target.com account with his Target Debit REDcard that requires him to enter his pin
number before the order can be completedIf *** feels that this order was unauthorized he will need to dispute the charge with his financial institutionI also encourage *** to change his Target.com account password and contact REDcard services by calling the number on the back of the cardUnfortunately, we are unable to reimburse him for any overages he received from his bank
The PlayStation bundle *** received will need to be returned in order to receive a refundHe can return the item either at a local Target store or print a return label though our online return center
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Thanks for contacting Target on behalf of our guest *** ***Our team member contacted Mrs*** on 1/at or before 3pm CST and notated that Mrs*** did not pick up and that her voicemail inbox was fullBecause they were unable to leave a message on that day they contacted her again on 1/at or before 2pm CSTAlthough Mrs*** did not pick up a second time, our team member was able to leave a voicemailThe voicemail contained the information Mrs*** requested including assurance from our fulfillment teams that the item was now fixed and confirmation of a full refund for her orderIn addition to the folland a full refund, we have confirmed that Mrs*** successfully received and used the GiftCard we issued to her as a gesture of goodwillAs this item is no longer available online, Mrs*** is more than welcome to purchase the rods where they are available in our storesAs it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest *** *** The guest was previously told that the microwave had to be returned in order to receive a refundAs a onetime courtesy, a refund of $will be issued back to the MasterCardThis will be returned back to the account
within the next business daysA refund confirmation email will be sent out as wellPlease accept my sincere apologizes for the frustration with this experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached out to our guest and requested more informationWe asked for the brand, the item number, the model number, as well as the photos the guest mentioned she had takenAs of
this date the guest has not responded to our request The guest mentioned she was in the store at 5:pm and did not make a purchase at that time, but returned at 9:pm to make the purchaseI’ve followed up the Store Leadership team and no one recalls this situationWe have no way of knowing if the guest selected the same item she referenced during her first visitWithout further information from the guest, we are not able to address this complaint furtherOur response for Ms*** is below. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***Sincerely, Terry The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experienceI apologize for any disappointment you experienced during your shopping trip to the Rock Hill, SC Target store on March 21, I understand you were interested in purchasing an electric toothbrushYou mentioned you were in the store at 5:p.mand returned four hours later to make the purchaseOn March 23, I sent you an email requesting more information; the brand, model and item number for the toothbrush, as well as the photos you mentioned you had takenAs of this date, I have not received a response from you. With more information, we could have researched the situation further and our store may have been able to assistI have also shared your comments with the Rock Hill, SC Store Leadership. If you have further questions or concerns, please call Guest Relations at ###-###-#### and provide case number ***. We appreciate the time you have taken to share your experience with usWe always want to provide our guests with a consistent Target branded experienceSincerely, Terry The Target team www.target.com

I am rejecting this response because:1) I had provided all the information to the target.com CSR on 11/and was given an incident number ***Even though the CSR was rude and not ready to wait till I confirmed I got the email which were three emails while I was on phone (so not more then few seconds delay) even though I was on phone with her for more than mins2) I did speak to the store manager again on 11/and she told me that the luggage was there in store in customer service holding area and she had provided the research and information to the target.com CSR but cannot give it to me as doesn't have anything to charge against or any authorization to provide it to me or any way of attaching it to the order again.3) its not matter of discount or refund but matter of I cannot get that price anymore and had the option of buying it at target or other store like macy's etc but chose target and now I cannot get it because of target mistake and not mine (customer)

Thanks for contacting Target on behalf of our guest *** *** and his not receiving a discount because of a partial order cancellationI’m so sorry that a part of his order was cancelled due to store inventory. Typically, when this happens a guest is able to reallocate the cancelled
portion of the order to either ship to their home or to choose another store for pickup. I’m unsure why this didn’t happenIn reviewing the order for the guest, the 30% promotional discount he was expecting was not applied because the order didn’t qualify. The promotion was for, “save 30% on your first Huggies diapers or wipes subscription order of three items”. The guests order was not a first time subscription order and it was for Pampers. I’m sorry for the disappointment, but because his order didn’t qualify due to the delivery method and the brand purchased, I’ll be unable to adjust the price of his orderI understand that he’s been a loyal Target guest and I thank him for that. I’d like to invite him back for a better experience and have sent him a $electronic GiftCard. This should arrive to the email address used on his order within 4-hoursI appreciate the time he has taken to share his feedback and concerns and will share them directly with our senior leadership teamAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####