Target Corporation

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com Dear [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my apology for any disappointmentIf you’re not approved for service by the carrier, we aren’t able to proceed with the saleEven if you’re approved by the carrier, Target Tech needs to conduct additional reviewsIt’s possible you may be approved by the carrier but declined in the storeSince all activation requests are subject to approval, we’re unable to override declined contract cell phone activationsI know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they’re providing the best possible serviceWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yoursSincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted] .I understand that [redacted] wants a refund for the Nintendo 3DS but our team members weren’t able to helpI show that the original order was delivered by UPS Sure Post on 09/01/at 12:PM at the shipping address provided on the order [redacted] called to report that she didn’t receive the item and a team member requested a replacement for the Nintendo 3DS on that same day, 09/01/2016.When a replacement order is requested, the funds from the original order is transferred to the replacement order, this was the reason why Target team members weren’t able to process a refund for [redacted] In order to process a refund for these situations, the replacement order must be cancelled or returned if it has shippedIt looks like the Nintendo 3DS is unavailable online and out of stock in stores, this is why her replacement is on backorderedNormally, we’re not able to cancel a replacement order but since it’s on backordered status, it’s cancellable by our Order Research TeamI’ve requested that the replacement order be cancelledWhen using PayPal to pay for a Target.com order, the refund will be in a form of Target GiftCards [redacted] should receive a refund eGiftCard of $within 4-hours at the email address provided on the order.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: There was money in the account.It failed because my bank was doing server maintanece.if they (Target) had done what any other retailer would do by letting me know there was a problem and trying the hold again in 24hours this wouldn’t be a problemThey should be giving me back my pre-order because of this

Thanks for contacting Target on behalf of our guest [redacted] I understand that Mr [redacted] has changed his mind and would like to return the Nintendo Switches that he received from us on March 6thI’m sorry to hear that he’s no longer interested in the products and I’m happy to provide him with information regarding the return policy for electronics Per Target.com, most unopened items in new condition and returned within days will receive a refund or exchangeHowever, some items have a modified return policy which will be noted on the receipt or packing slip included with the orderAll electronics and entertainment items are an exception to the day return policyThese items must be returned within days for a refund or exchangeMore information on our return policy and return policy exceptions can be found in the ‘Help’ section of Target.com Target REDcard debit and credit card holders receive an extended days to return nearly all items purchased with their REDcard at Target and Target.comIf Mr [redacted] would like to extend the time-frame for his returns, he may be interested in considering this option for future purchasesAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsAfter receiving some additional information from Mr***, we shared his feedback with the Milford Target store and offered a
Target GiftCard to reimburse them for the incorrectly made drinks As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Initial Business Response /* (1000, 10, 2015/09/17) */
hello ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concernsI advised the guest about the promotions going on for Target Mobile
on the week they purchased the phoneI advised that they didn't qualify for the bill creditI have sent the guest a GiftCard as a goodwill gesture
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Sonzaray
The Target Team
www.target.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I give upTarget has never addressed the issue that their associate gave me information to persuade me to purchase a phone from him...even through they fired him for giving information to customersthey have repeatedly told me what the correct offers were....got that part....there was no understanding or concern about the experience I hadI don't have any more time to spend on this issueI give up and just will chose to shop at stores that follow more ethical business practices in my viewThank you for your time and assistance with this

Dear ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact we escalated our guests concerns to the Target Mobile escalations teamThey are reaching out to the guest to resolve their concerns As always, we appreciate the
assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest *** *** I’m very sorry to hear that three of their Target GiftCards were used without their permissionI can only imagine how frustrated and confused they must’ve been so I appreciate the time they took to bring this to my
attention After reviewing the transactions and the customer’s request, I was only able to locate $for us to replaceWith this information, I’ve requested a replacement for the value of $The GiftCard will be shipped today and will arrive within 3-business daysDue to the high dollar value the GiftCard will be mailed with UPS and will require a signature upon deliveryUPS will attempt to deliver the package up to three timesIf the guest isn’t available on the first attempt, UPS will come out two more timesShould the guest not be available on the third attempt the GiftCard will be returned to Target When our guest contacted our GiftCard department they followed the correct policiesTarget considers GiftCards to be like cash and can only be replaced if there is a remaining balanceTheir GiftCards had been fully redeemed so there was nothing available to replace To ensure that no one is able to access their Target.com account, I recommend that they reset their passwordAlso, it’s a good idea to use unique user names and passwords on each website where they’ve created an account As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11610708, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 7, 2015/12/16) */
Thanks for contacting Target on behalf of our guest ***
I understand our guest was under the impression that her account has been fully charged for an order that was cancelledUpon receiving this complaint I was able to contact
our guest and discuss this matter via phoneOur guest provided a copy of the email she received from her Credit Union as well as a copy of her banking statement
The charge our guest saw on her account was an authorization hold for the order's fundsWhen placing an order on Target.com, an authorization hold is placed to ensure sufficient funds are available for the purchaseIf an order is cancelled, Target removes the hold on the funds and your financial institution will return the funds to your account according to the institution's guidelinesAuthorization hold guidelines are determined by the card-issuing bank or institution, not Target, and vary from bank to bank
After discussing her billing concerns she was informed the charge didn't post to her account
I recognize there are many options on where our guest can shop, and that's why I truly appreciate that you chose to shop with TargetI understand my apologies may not completely eliminate her frustration, but I hope she'll give us another chance and continue shopping with us
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Initial Consumer Rebuttal /* (2000, 9, 2015/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thanks for contacting Target on behalf of our guest *** *** I’m very sorry to hear that the bathing suit top and bottom she received were too smallTrying to anticipate the sizing and fit of bathing suits can be tricky so I hope that her new order will work out better for herAt this
time Target.com doesn’t offer exchanges so the only option is to return the items for a refund Items purchased on Target.com can be returned online or in storeOur team member provided *** with a pre-paid return label to return her items to our online return centerOur PayPal refund policy is listed on our site during the checkout process and under the help sectionThe policy states that “A refund will be issued in the form of cash if returned to a storeIf returned by mail, a refund will be issued in the form of an electronic Target GiftCard.” I’ve also attached a copy of this information which is listed before *** would’ve been able to visit PayPal to complete her purchase I’ve confirmed that the Target eGiftCard refund of $was successfully sent on 07/02/to the email address on the orderIt still has a full balance and eGiftCards can be used online or printed to be used in storeIf the guest hasn’t received her eGiftCard she’ll want to check her “All Mail” folder as the eGiftCard may not appear in the general inbox Target won’t be issuing a refund to her credit card because the refund policy was disclosed prior to purchase and the guest acknowledged itI realize this isn’t the outcome she was hoping for so I’ll certainly share her disappointment with our online operations team At this time Target considers the matter closed as there are no other options for this situation As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Dear ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsMr*** was given the option to return the television to the store or we would provide an additional discount for the
itemHe decided to return the TVIn addition we provided a GiftCard gesture to invite him back for a better experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Amy Target Corporation www.Target.com

Initial Business Response /* (1000, 7, 2015/12/21) */
Thanks for contacting Target on behalf of our guest *** ***
I'm sorry to hear that his order for the Apple iPad Air was delivered but he didn't receive the packageTarget strives to ensure that our guests receive their items
within the estimated delivery dates provided
Target shipped his package on 11/29/with FedEx SmartPost tracking number *** and tracking shows that his local post office delivered it at 6:pm on 12/04/If an item shows delivered but the guest doesn't receive it we do ask that the guest check with their neighbor and wait an extra dayDuring the holidays carriers sometimes mark packages delivered a day ahead of time
Target does offer all of our guests the option to add signature upon delivery and *** didn't choose this optionTarget doesn't require signatures on packages as we understand our guests have varying schedules and they choose what works best for them
A replacement iPad was sent to our guest on 12/12/and was delivered by UPS SurePost, ***, on 12/16/at 7:P.M
I realize that this hasn't been the best experience for our guestThe guest service experience he described is in no way acceptable, and I'll personally follow up with the team members he spoke with to provide coaching to ensure this doesn't happen again
Target won't be issuing the $Target GiftCard he requested because Target doesn't compensate for time
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

I am rejecting this response because:
The fact is that the dollar Target gift card is useless for meTarget has (wrongly) flagged my Address and email as resellerI don't live near a Target store and no where in the terms and conditions does it say the gift card could only be used in store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, it has been over a week and I still have not seen the promised replacement gift cardPlease let Target provide a UPS tracking number so I can see where the card is.Thanks. ***

Thanks for contacting Target on behalf of our guest *** *** This is certainly not the type of experience we want to provide our guests and I apologize with the delaySince the GiftCard still has a full balance, we are able to issue the refundThe GiftCard has been closed and will no
longer be able to be usedI have issued a refund of $back to ***’s Visa on 10/24/They should receive the refund within the next 5-days As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Thanks,MorganTarget.com Executive Offices

Initial Business Response /* (1000, 5, 2015/12/17) */
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concernsI understand our guest had a concern about an inaccurate price for an electric toothbrushWe
reviewed his experience and we apologize for the disappointment this situation might have caused him
I've documented his experience and shared it with the store operations team for further reviewIn the meantime, we've sent a Target Gift Card to invite him back into our stores for a better experience
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Harol
The Target Team
www.target.com

Thanks for contacting Target on behalf of our guest Jacob Peske I’m sorry to hear that he received expired Juicy Fruit Gum in his order from Target.com. We work hard to make sure we have only the best products and take quality issues seriously. I’ve emailed the guest asking him
to provide some additional details so that I can accurately report this to our Grocery Quality Team. I am still awaiting his response. In the meantime, I’ve sent a $electronic GiftCard to reimburse him for the gum and to invite him back for a better experience. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsWith the receipt and game case the item will be returned for an even exchange at our San Francisco West storeThe feedback for guest
experience has been shared with the Store Leadership team for further review and follow upAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***Sincerely, Nancy The Target Team www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsAfter gathering the Target Protect Plan information we escalated this to our Service Plan teamThey were able to work with the guest,
register her plans and have provided the guest with labels so that she can return the items for repair. Additionally the feedback that *** provided has been shared with the leadership team for review. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, AmyTarget Corporationwww.target.com