Target Corporation

Thanks for contacting Target on behalf of [redacted] ***We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.Sincerely,Target.com Guest Services www.target.com

I am rejecting this response because: I want the price you advertised It had been up for days

Thanks for contacting Target on behalf of our guest [redacted] *** I can only imagine how frustrating it must’ve been when one of his iPads were lost in transit by UPSThey have started an internal investigation and will return it back to Target if it’s recoveredOur Target team members were unable to refund him earlier due to him being flagged as a potential reseller with different email addressesSince UPS was able to confirm that his item his lost in transit, I have refunded him in the amount of $He should receive it by an eGiftCard in the next 4-hours to the email address [redacted] As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***The guest is correct and the refund wasn’t fully processRest assured that I double checked with our payment team and the refund has been fully processed back to her Visa Card.I understand that this has been a frustrating experience so I sent her a $Target eGiftCard to her email addressShe should receive it within the next 4-hours.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because: I have not recieved a credit for the refund, or the $e-gift card as of 1/19/

Hello Maureen, Thanks for contacting Target on behalf of our guest Alda Tome Upon receipt of your contact, we reached our guest to address their concernsWhen I spoke with the guest she advised me that her bank reimbursed herShe also explained that the way the store handled the situation was poorI apologized for the experience and advised I would share her experience with Store LeadershipThis way they can follow up with their team members and provide coaching to prevent experiences like this from happening again As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number Sincerely, SonzarayThe Target teamwww.target.com

Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsThe Extended Service Plan team has sent an electronic GiftCard for the replacement value of the Skull Candy Headphone to our guest As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number Sincerely, Nancy The Target Team www.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe have reviewed the experience and updated information with team membersOur Mobile team has sent a good will gesture GiftCard As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Ms [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com ---------- hello [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration or disappointment with the email promotionThis promotion was a Target.com only promotion Our weekly circular promotions for stores can be viewed on Target.comYou can sign up to receive email updates when a new weekly ad is available online Visit Target.com and click Weekly Ad Click My Deal Alerts Click Sign Up for a Weekly Ad Reminder or select which categories and brand alerts you'd like to receive Click Continue Select how'd you like to receive alerts (email or mobile phone text alert) Enter your contact information Review Terms & Conditions, privacy policy and FAQ for more information Click Sign Up We appreciate the time you have taken to share your concerns, thoughts and feelings about this issue Your feedback is very important to us Sincerely, Nancy The Target team www.target.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response does not address my complaint in any wayIt merely outlines how I can receive email alerts which I'm already receivingHad Nancy read my complaint she would have read what I wrote in my opening sentence: "Received an email stating 30% off when spending $or more." So again I will copy and paste my original complaintThis should be forwarded to someone other than NancyHer supervisor perhaps Original Complaint: Received an email stating 30% off when spending $or moreThis was not honored at the storeI spent $plus $tax on top of that at the location of LA Central [redacted] and the email I rec'd was not honoredThe Manager Alia at the store said it was online onlyNo where in the email does it state "online only." Desired Outcome: A refund of $to be picked up at the store immediatelyIn cash as that's how I paid - Cash Final Business Response / [redacted] (4000, 9, 2015/11/18) */ hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Ms [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com hello [redacted] , Thanks for contacting Target again through the Revdex.com regarding your recent experience The Target email received was an on line only advertisementAlso information included on free shipping and returns on every order Often Target.com will have separate promotions and the emails highlight those salesWe're working hard to make all our advertisements available to you so you never miss out on a discount offered by Target While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] Please accept my sincere apology for any frustration and inconvenience she experienced when she didn’t receive the iPod and her recent order for baby clothes was cancelled Her iPod did ship from our fulfillment center and was lost in transit on the way to UPSWhen our team members tried to replace the iPod, it was out of stockOur buying teams strive to keep popular items like this in stock, especially around the holidays but sometimes the demand exceeds their expectations After speaking with our order verification team, we were able to find that someone else in the same apartment building as her was blocked from ordering with Target.com and they also had the ‘Capture Mail’ in their addressWhen the team blocked the whole address, it also blocked the ‘Capture Mail’ meaning anyone that included that in their shipping address, would also be blockedI was able to have that taken that off of the block list, so going forward she should be able to place an order on Target.com without it canceling I can only imagine how disappointed she was with her recent orders but I hope she can give us another chance and continue shopping with us As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com ---------------------------- Hello [redacted] ***, Thanks for contacting Target through the Revdex.com regarding your recent Price Matching experience For Target’s full Price Matching policy including a list of exclusions check out Target.com/PriceMatchClearance priced items or pricing due to typographical errors are listed among the exclusionsI’m sorry for any disappointment Should you have additional questions about Target please reach out to our Guest Relations team at ###-###-#### We appreciate the time you have taken to write Sincerely, Nancy The Target team www.target.com

Initial Business Response / [redacted] (1000, 7, 2015/12/09) */ Thanks for contacting Target on behalf of our guest [redacted] I'm sorry to hear that she received the wrong item twiceTarget strives to ensure that our guests receive the correct items in their order and clearly this wasn't the case I show that Target sent her a replacement for the first wrong item in order [redacted] Her most recently order was refunded in the form of an eGiftCardThe guest is correct that when PayPal is used as the method of payment returns made through our Return Center will be issued an eGiftCard as a refund Target does provide a disclaimer regarding the refund policy during the checkout process and I've provided that for your reference I realize the guest lives quite a distance from her local Target where she could have received a cash refund so I've requested a refund to her PayPal account As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

I appreciate the time our guest [redacted] has taken to share additional information regarding her experienceAlthough she’s requested for Marie’s assistance via email, when she contacted Target through the Revdex.com her case was escalated to the Executive Offices and no one else will be corresponding with herThat means, correspondence from another team member won’t occur, however, I’d be more than happy to address her concernsI’ve gone ahead and issued [redacted] two additional Target eGiftCards; $for the second memory foam pillow and to cover the difference of one set that was already refunded to her and $for the refund of the can opener and step ladder that was missed from the previous refund that was issuedKeep in mind, Target doesn’t charge our guests for free standard shipping on orders totaling to $or more which is why her wedding guests weren’t charged for shipping on the ordersAdditional information can be found here by following this link: http://www.target.com/c/target-shipping/-/N-551st It sounds like she’s requesting the names of the wedding guests that purchased the items from her wedding registry so she can send thank you notes, and I’ve provided the names in my previous responseI understand why she’d be hesitant to place future orders on Target.com and realize that the nearest Target store is an hour from where she now resides, however, Target is unable to place a dollar amount on her time because it’s pricelessI know my apologies may not completely eliminate her frustration, but I’m sorry there are no other options Target is able to offer

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Upon receipt of your contact, we reached our guest to address his concerns [redacted] will return to the Saratoga Springs Target store with his receiptThe store will provide an exchange As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Amy Target Corporationwww.target.com

Thanks for contacting Target on behalf of [redacted] **We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] The previous team members that helped her were correct in that we’re unable to return the H&R Block online downloadIt’s a nonrefundable item which is why they were unable to refund herI can see that there was an error while our system tried to email her the digital download, so I went ahead and cancelled her orderTarget doesn’t charge until the item ships, so currently there is only a pending authorization holding those fundsThe authorization hold should fall of her card shortlyAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] It sounds like [redacted] has been disappointed by both the quality of her desk and the lack of a prompt resolution to her issue; I’m truly sorry for any frustration she’s experiencedReplacements for furniture can only be issued up to days after the original order dateTarget confidently stands behind the Threshold brand and we guarantee Threshold furniture for up to a year, but past the day return policy date we can only issue refunds, not replacementsBecause a replacement was created months after the order date, the order process can’t flow correctly and the replacement will never ship I understand [redacted] isn’t able to take the damaged desk back to her local store for a return, so I’m happy to say I’ve issued a full refund of $to her VisaThis refund may take up to business days to post to her statementShe may keep or dispose of the damaged desk as she sees fitIn addition, I’ve issued a $GiftCard to her email addressI realize this hasn’t been an ideal experience for [redacted] and I’d love to invite her back to place a new order with us; I’m confident that we’ll be able to provide her with the kind of online experience she deserves as a Target guestAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached our guest to address her concerns When PayPal is used as the method of payment any refunds processed through Target.com are issued in the form of an eGiftCardThis is why the guest was issued an eGiftCard as a refundWhen PayPal is used as the payment method Target doesn't see any of the account information which is necessary to process a refund so a refund in the form of a Target GiftCard is issued I have processed a refund back to our guest's PayPal accountIt should post her account PayPal account immediately but the credit may take 5-business days to show up on your bank account As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591- Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this response and I have checked, my bank account has been refundedI would like to add that the response states "I have reached our guest to address her concerns." This is untrue - I was never reached or contactedSadly enough, it took reporting to the Revdex.com to get a response at allThank you Revdex.com for your help with this matter

I am rejecting this response because: UnacceptableEvery other online retailer notifies the customer if they have an issue with the chargeThis is no differenceI did nothing wrong and I am the one getting penalizedSomeone at target corporate can go to their local store and buy it for me and ship it outI am more than happy to speak with someone on the phone to arrange thisI will give them my card number to pay for itIf this is not resolved, I won't shop at target and advised friends to do the sameThe worst customer experience I have ever receivedI can post this on social media if you like, or you can do what is right

I’m sorry to hear that the returned items were processed incorrectly, which resulted in unnecessary frustration for our guestThe additional information is appreciated and has been shared with our senior leadersSincerely, Shanetra Target.com Guest Services www.target.com