Target Corporation

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.However, I do not agree with what Target said. First, I am not a reseller. Second, Target should refund me anyways no matter I am a reseller or not..

I am rejecting this response because:Their own associates are the ones that failed to follow the policy they agreed that they were going to match. I'm not arguing the policy they have in place. I'm disgruntled by the fact that their associate told me, I didn't tell them, that the price match met their criteria. If I had been told no from the beginning I would have simply moved on. My issue comes from the fact that they are not honoring pricing that I was confirmed via their associate and agreed to pay.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Thank you very much for the quick resolution. Also thank you to Target for further reviewing the situation. I am very pleased.

Thanks for contacting Target on behalf of our guest [redacted] I’m very sorry to hear that he had difficulty getting the promotional GiftCards to apply to his order for the protein barsIt saddens me to hear that when he reached out to our team members for assistance they weren’t able to provide the resolution he was looking for After reviewing his order, I’m happy to see that he was able to submit his order, [redacted] , and the six GiftCards did apply to his order [redacted] is correct, the promotion does state “$gift card when you buy select Pure Protein bars (12pks) Or Pure Protein powder" which are the products in his orderWhen an item comes with a free GiftCard Target reduces the value of the qualifying item in order to put that value on the GiftCardSo if the promotion isn’t correctly applying there isn’t anything that our team members can do to apply that promotion manually I’d recommend that the guest clear his cache and cookies on the Internet browser he’s usingIf this hasn’t been done recently, websites can store old information from previous searches which in turn won’t allow promotions to be appliedWhile I’m not sure if this was the cause of his frustration I’m certainly happy to have our technical team look into this further All our team members are trained to assist our guests within the best of their abilitiesI’ll certainly follow up with Marley, Vince and Todd as well as their leaders to provide coaching to ensure this doesn’t happen again As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-

Thanks for contacting Target on behalf of [redacted] ***. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them. As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. Plus an additional $50 was added as a gesture of goodwill. This Target eGiftCard will was sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions. Sincerely, Target.com Guest Services www.target.com

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.If Target customer service would have explained this directly instead of telling me the giftcards would be in my email I would not have filed this complaint.Thank you BBB for being there to help straighten things out.

Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ Dear [redacted] , Thanks for contacting Target Corporation regarding the experience of our guest, [redacted] Included, you will find our response to Ms [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions or concerns, feel free to contact Target Guest Relations at (800) [redacted] regarding case number: [redacted] Sincerely, [redacted] Target Corporation [redacted] Dear [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience you experienced I understand you have some questions regarding items on Target.comDespite our best efforts, a small number of items on the site may be mispriced, described inaccurately, or unavailableWe may experience lags in uploading updates throughout the site and in our advertising on other sites We don't guarantee the accuracy or completeness of the information on Target.com, including prices, product images, specifications, availability, and servicesTarget reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeI'm sorry for any disappointment but this offer isn't available I know this has been a frustrating experience for youWhile I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they're providing the best possible service We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, [redacted] Target Corporation

I am rejecting this response because: the website clearly states a price and clearly directs you to pick up from the store There is no clear indication that the store price is not what's shown on the website They should change the website to show price at store is $______ Or perhaps an asterisk stating price shown on website is not the same as in store price I saw the website and I drove to the store expecting to pay the price advertised

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience We reached out to the Assets Protection Team Leader at the MtKisco Target store and asked her to review your purchase and return experience on videoIn both instances the item (Fitbit) was scanned, not hand keyed as suggested could have happenedBecause the POS system declined the refund we are unable to assist with this return Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yoursSincerely, AmyTarget Corporation www.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11528349, and find that this resolution is satisfactory to meI was very unsatisfied with how Target handles this situation prior to me contacting the Revdex.comIn addition, although things were handled much more professionally after contacting Revdex.com, the solution was to re-order the shipment that had been lostIt was re-ordered by the person assigned to assist me, Dorothy (from the Executive Offices) on 6/29/however today 7/5/(days later) I was contacted that it is on back-orderJust about another week as been lost (this situation started on 5/21/when I first ordered the patio set) and now I am starting overI could have ordered something else from somewhere else and possibly already have it or have it within the next few days

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Ms [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experience We never want out signage to be confusing or in the wrong placeThe Black & Decker Microwave and Whirlpool refrigerator were not advertised in our weekly circular and again I’m sorry for any disappointment that these items are not on sale Since our conversation I have shared your comments about your store experience and response with the Fond du Lac Store Team Leader for further review and to help prevent any confusion in the future Thanks for letting us review your experience Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] regarding his order that was lost in transit.I’m sorry to hear that [redacted] had such unpleasant experience with his recent order. I show that our team members attempted to send a replacement PS4 Slim Uncharted Bundle on 12/08/2016 to... him, however they had system issues, and this was the reason why they couldn’t complete the replacement request. [redacted] contacted us again on 12/13/2016 and our team members also attempted to process a full refund for the item but they couldn’t complete the refund process due to unknown system errors. Our team members should have reported this issue to the right team so that our guest’s concerns can be addressed and resolved; I’m sorry this wasn’t the case. I’ve personally followed up with those team members and provided feedback to ensure they know how to handle situations like this in the future. I’ve shared this issue with our technical team for further research. I’ve gone ahead and requested a manual refund of $194.40 back to ***’s Target MasterCard. The refund should post within 7-10 business days.I’m sorry for any frustration and inconvenience this has caused our guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted] ***.I’m sorry to hear the disappointment our guest felt after being informed that his shipment was being returned back to usAfter reviewing his shipping details, I found out that FedEx had issues delivering the shipment to the address provided on the orderI understand after speaking with our online team he was promised a refund that he hasn’t receivedAs of today 12/08/2016, I confirmed a refund was processed for all three missing items on 12/06/With that being said, our guest is correctHe must allow 7-business days for the refund of $to post back to his Target Debit CardWe know shopping for the holidays can be stressful enough and I’m deeply sorry that we’ve added unnecessary stress to his Holiday SeasonI cannot apologize enough for his delayed refund and understand the frustration our guest is feelingI hope Mr [redacted] will give us another chance to provide the great service that he’s come to expect from us here at Target.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because:Target.com is the only company I have encountered where a first attempt to charge a card results in a cancellation. This is especially disappointing when a customer has the funds to pay for the item. In today's world, a consumer must be overly protective against identity theft. Therefore, my credit card company flagged this purchase initally as fraud. Within minutes I approved the purchase and within the hour I called Target customer service. This should have been a priority to fix this issue for all customers who called in ( I was not the only one). I was given that assurance when I first spoke with customer service.Now, if my order was cancelled along with others, what did you do with the orders that did not go through?

I am rejecting this response because:I do not feel that Target is protecting innocent customers like me who spend thousands of dollars at their store I shopped at Target on a regular basis, but have not shopped there since this incident happened with the gift card I want Target to know that I will not step foot in any of their stores ever again They will lose my business and many other people who feel I am being treated unfairly As I said in my complaint, I did not use the gift card Target knows the name of the person who used the gift card and refuses to share that information with me They know it was not me who used the gift card, but Target is refusing to compensate me for my loss of money and time I feel that Target is protecting the thief who used this gift card online, who knew exactly how to steal the number and use it to buy the Samsung Galaxy phoneTarget must find a better security system to stop gift card theft I am extremely disappointed with Target's procedures with gift card theft and I take my business elsewhere

Thanks so much for contacting Target on behalf of [redacted] . I can only imagine how disappointing it must’ve been when he received one of his rocking chairs without the hardware and tools. It looks like after some miscommunication with our team members, he was able to receive a... new rocking chair with the required hardware and the extra rocking chairs were picked up and returned back to Target. I’ve followed up with the leaders of the team members that assisted him to provide coaching and ensure that this doesn’t happen again. I know this doesn’t make up for his poor experience so I went ahead and sent him a $20 Target eGiftCard that he can use in store or online. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Jenna Target.com Executive Offices www.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, BUT since ll of the available info has already been sent to TARGET, why have they refused to reply to several attempts to finish this?The original card was a gift.It has a balance of US$29.11.I sent the original card via USPS certified mail in 6/and it was signed for by Target Corporation.They have already acknowledged receipt of the letter with the enclosed card by signing the USPS receipt and also by a return letter from "Robert".I sent all the documentation back to "Robert" in 9/and have heard nothing back.In March of I spoke with "Chastity" at Target Corporate HQ and all of this was confirmed before the call was disconnected.Since then NOBODY has been able to find anything

I am rejecting this response because:None of my resolution items were fulfilled dtarting with an apology and an accounting of balance at hand as well as an opportunity to speak with someone Target - you continue to prove that your leadership, culture and company are have evolved for the worseBTW, I am maleunderstand gender convictions before replying to emails

I am rejecting this response because: MY NAME IS [redacted] NOT [redacted] I think you guys have accounts mixed up or somethingMy email address is [redacted] @yahoo.com and I HAVE NOT RECIEVED a gift cardI received call from you and I did call back and left a message I did not have time to be playing phone tag due to I had to scrambled to find another bed

Thanks for contacting Target on behalf of our guest [redacted] When PayPal is used as the payment method, our policy is to issue a refund in the form of a Target GiftCardThis policy is advised during the checkout process when the payment tender PayPal is selected Since she never received the ear thermometer and scale, I went ahead and moved the funds from the Target GiftCards to her PayPal accountBecause the funds were moved back to her PayPal account, the guest is unable to keep the Target GiftCards As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com