Target Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey will be issuing a partial refundThank you

Thanks for contacting Target on behalf of our guest [redacted] I’m sorry to hear about the disappointment our guest felt after finding out the Power Beat Headphones wasn’t on sale for $We try our best to keep our website as accurate as possibleWe may experience lags in uploading updates throughout the siteAfter reviewing the product in question, I confirmed the sale price was truly $As of today, I verified Power Beat Headphones are no longer on sale for $ I understand this isn’t the resolution our guest was looking for but thank her for taking the time to share her feedback and experienceAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] AzI understand he is not satisfied with $off a new $order, however, we aren't offering any other options for this situationI see [redacted] is still interested in the chair, but unfortunately, the chair [redacted] was interested in has been marked by Borderfree's compliance team as exceeding the international size restrictions, and because of this, is no longer available for purchase on our Target Borderfree international shipping pageAs the orders were cancelled, [redacted] was never charged for his orders, and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,Amy Target.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted] ***. I've contacted our guest via email outside of the BBB and have agreed to accept a return for refund for these circumstances. As always, I appreciate the assistance you provide us with our guests. If you have further questions,... feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ Thanks for contacting Target on behalf of our guest [redacted] ***. Included you will find our response to Mr. ***. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact... Target at (800) [redacted] and reference case number [redacted] . Sincerely, Harol The Target Team www.target.com Hello [redacted] ***, Thanks for contacting Target through the RevDex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. I understand you tried to exchange two bikes at our Mooresville because they are defective. We appreciate you bringing this matter to our attention because we work hard to make sure that your store experiences are pleasant and efficient. I contacted our Mooresville Target Store and spoke with the Leader on Duty about your experience. They apologized for the disappointment but they can't process an exchange or return because of the condition of the items. We empower our store management to make the right decisions for our guests concerning returns and exchanges. I'd recommend you to contact the manufacturer for warranty or repair assistance. The team member behavior that you mentioned is not a part of our guest services philosophy. Even when we cannot offer our guests the resolution they are requesting, we still expect our team members to conduct themselves in a friendly and professional manner. I will be sharing these details with our Mooresville Target Store Leadership Team for further review and action. I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns. Thanks for writing. We appreciate this opportunity to review your experience. Sincerely, Harol The Target Team www.target.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They had the bikes for two weeks and I called the manufacturer and they said the bikes were assembled in store at mooresville and it would be up to target to replace them the bikes were only dirty from being on a trailer for a 1000 miles from key west where we had our Christmas they have already scratched the bikes from strapping them to a pallet so I'm have been going to social media and wsoc news and having 5600 followers to contact corporate and the store I've spent 18000 dollars there last year and to be treated like this is appalling I will not give up until this is settled I was already told by Eric [redacted] the store team leader the he will make sure that I never get this settled and was laughed at by the store manager hunter that pinched his butt as they we're walking witch inappropriate but they didn't know I was behind them all I ever wanted was to get my kid and my wife a good Christmas and had no worries that target would make it good but I guess I will have to keep working to make it right [redacted] Was a very loyal customer Final Business Response / [redacted] (4000, 9, 2016/01/17) */ Hello [redacted] , Thanks for contacting Target on behalf of our guest Mr. [redacted] ***. At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] . Sincerely, Amy The Target Team

Initial Business Response / [redacted] (1000, 7, 2015/12/18) */ Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***. Included you will find our response to Ms ***. As always, we appreciate the assistance you provide us with our guests. If you have further questions,... feel free to contact Target at (800) [redacted] and reference case number [redacted] . Sincerely, Nancy. The Target Team www.target.com --------- Hello [redacted] ***, Thanks for contacting Target through the RevDex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. We know the importance of having well-trained team members, and I know it can be frustrating if you receive inconsistent information about our merchandise. We take your comments seriously, and I've shared your feedback with our Milford Store Leadership for further review. They'll look into your experience and follow up with their team members and provide coaching to help prevent this behavior from happening again. Although we can't share the outcome of these conversations for confidentiality reasons, we appreciate the time you've taken to share your experience, which helps make shopping at our stores better for every guest. The Black Friday circular ad with the $250 GiftCard promotion was for 2 year qualifying plan with Verizon or Sprint and ended on Sunday November 28. I'm sorry for any disappointment. I understand our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us in the future. Sincerely, Nancy. The Target team www.target.com

Hello [redacted] , Thanks for letting us know about our guest [redacted] and her follcontactAfter receiving your contact, I reached out to [redacted] again and requested the product information we needed to help resolve her issueThis time Ms [redacted] did follow through and sent us the photos of the products, we requestedThe pictures she provided indicated that they were two different products, with two different item numbersI also followed up with the store for assistanceThe store did identify a discrepancy with the display and is correcting it The manager at the store has reached out to the guest and has made arrangements for Ms [redacted] to purchase the toothbrush at the price of $As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Terry The Target Team www.target.com Hello [redacted] ***, Thanks again for contacting Target through the Revdex.com regarding your shopping experiencePlease accept my sincere apology for any frustration and inconvenience you experienced during your visit to the Rock Hill, SC Target storeThank you for responding to our request to send us more information about the productIt was very helpful to know the brand and item numbers for the toothbrushes on display and on the shelfWhile the photos you sent did show two different product numbers, our store also reviewed the product display and found a discrepancy with the sign, which lead to the confusion about the pricesPer our conversation, the manager at the store has made arrangements with you to purchase the toothbrush at the price from the displayYour comments have also been shared with the Rock Hill, SC Store Leadership for their review with the team memberWe always want to provide you with the service you have come to expect from Target and appreciate the time you have taken to share your experience with us Thanks again for contacting TargetSincerely, Terry The Target team www.target.com

Thanks so much for contacting Target on behalf of [redacted] I can only imagine how disappointing it must’ve been when she didn’t receive either of her strollers Since she didn’t receive either stroller, I’d be happy to refund herSince she paid with PayPal, our system will automatically refund her by a Target GiftCard but no worries; I’ll deactivate the GiftCard and process her refund through PayPal I personally understand how special preparing for a baby is so I went ahead and sent her a $Target eGiftCard to help purchase any last minute things they’ll need for their son As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com Dear Mr [redacted] , Thank you for contacting Target through the Revdex.com regarding your Playstation (PS4) purchased at the Lynchburg, VATarget storePlease accept my apologies for any inconvenience After receiving the receipt information you sent over, I reviewed the transaction with the Assets Protection team at the Lynchburg Target storeWe checked the serial number of the item and found that the PShad never been purchase or returned at a Target store beforeNext we reviewed your transaction and found that the PSwas sealed in its original factory sealed package at the time of purchaseThe item was pulled from the locked electronics case I’m sorry for any disappointment but we are not able to assist with this returnWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yoursSincerely, AmyTarget Corporation###-###-####

I am rejecting this response because: "Nancy" here apparently has a severe case of ADD, or is indicating typical sociopathic behavior by issuing such a shallow and inattentive response There is no "Ms." [redacted] I specifically asked that this notice be passed to Target's legal dept, as this is a demand to defend and protect my property rights which Target has violatedThe attack on my internet resources continues When I said this is to stop immediately, I meant just that I don't care what steps are required on the intruders end, even if it means a complete shutdown of their data centersWhat they are doing is intrsive and thereforew unethical!

Thanks for contacting the Target Executive Offices regarding the refund concerns of our guest [redacted] .I can only imagine her disappointment when she noticed the car seat was defective at a time when she finally needed to use it In reviewing the order, there was an error that occurred during the return invoice process due to the timing of the replacement cancellation I’m very sorry this occurred and that our team members provided the incorrect information that the return was refunded I’ll be sure to pass along the necessary feedback so we can provide the best service possible for our guests.I’ve submitted a request to our specialty team to process the refund in the amount of $216.69; since this is being done outside our systems, it could take up to days for her to see the refund back to her Visa I’ve also issued her an electronic GiftCard in the amount of $for the refund of the GiftCard she used on the order.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] . Upon receipt of your contact, we reached out to our store and researched the item in our inventory system. We do show that our guest did purchase the item on clearance, it was just not at the... lower price in the store at the time of his purchase. When our products go on clearance, prices can vary from location to location. The response to Mr. [redacted] is below. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] . Sincerely, Terry The Target Team www.target.com Hello [redacted] , Thanks for contacting Target through the RevDex.com regarding your purchase of the 4TB Seagate Hard drive you bought at the Greenville, SC Target store. I apologize for any disappointment you experienced If a product is schedule to go on a clearance markdown, there are several price levels that can occur until the process is complete. Please know that clearance markdowns can vary from store to store and from stores to our website. It can depend on a number of factors as to when or if a product goes to the next markdown level and in some stores a product may reach the next level before another store. Based on the information you provided, I was able to locate your receipt in our system. Our research shows that when you purchased the Seagate hard drive it was at a clearance price level. That is why the price differed when you saw the price online and when the item was scanned by our stores point of sale system, they were at different clearance levels. We can offer price adjustments when you purchase an item one week and it goes on sale the next week, however, our price adjustment policy does not include matching clearance prices. For more information about our policy see Price Match Guarantee. I’m sorry for any disappointment, the reason the store was not able to offer a price match was due to the clearance pricing. We appreciate the time you have taken to share your experience with us. Sincerely, Terry The Target team www.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11413016, and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, it does not explain the price increase I will watch for the $to show up I appreciate your time Thank you

Thanks for contacting Target on behalf of our guest [redacted] Lregarding her order that was not received.I’m sorry to hear that our guest didn’t received her order by the estimated arrival date we providedWe received her email at our Executive Offices and I’ve reviewed her case.I attempted to contact her by phone on 01/13/2018, but was unable to reach herI left a voicemail message and also sent a follow up email to address her concerns.I’ve thoroughly researched and found that her order had shipped and a label was created for UPS to pick up on 12/31/2017, but there was no movement or updates on the package based on the UPS tracking informationWe consider the order is lost in transit, so I provided the following options when I sent the follow up email to Nancy, but still haven’t received a response from her as of today, 01/16/2018.• An express replacement shipment that will be delivered within 1-business days at no additional cost to her• A full refund for the undelivered order.Since [redacted] disputed the charges to the Revdex.com in the amount of $for her undelivered order, I will assume she wants a refund and have processed a full refund back to her Target REDCard as of today 01/16/ [redacted] will see the refund post back to her form of payment within 5-business days.Our online store and physical stores are two different entitiesWe have different promotions for the merchandise we sell online and/or in stores, so it’s very common that our guests may sometimes see the same item with difference prices.I know this hasn’t been a great experience for our guest and I apologize for the inconvenience this has caused.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: The gift card was bought in store at Target Tempe NE.Attach are the receipts

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] *** At this time we have no further resolution for the guest and we consider this matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience I understand when you made your purchase of a inch Vizo TV on November 5, and the intent was to purchase an extended service plan at the same time, but it isn’t showing on your receiptWithout an actual purchase of an extended service plan with in the eligible time period, Target is unable to sell you a plan nowI would encourage to check with the manufacturer, Vizo Incat (888)849-or www.vizio.com for any warranty coverage I know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they’re providing the best possible service We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello [redacted] ***, Thanks for contacting Target through the Revdex.com regarding your recent experienceI have reached out by phone and email to you and I'm now also responding with this email Your original purchase of $was for two items and the credit was issued for one of the items, the Graco Extended CarrierI sent the details to your email address of the credit issued back to your visa on 12/18/ A refund claim wasn’t submitted to Target with your email address provided in this contactThe time frame to request a refund for the Welspun Egyptian Cotton Sheets has now endedAgain, I’m sorry for any disappointment We hope to see you shopping with us again soon Sincerely, Nancy The Target team

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsMr [redacted] provided a receipt ID number for a purchase of two Nintendo gamesMr [redacted] ’s comments have been shared with the Pasadena East Store Leadership for further review and follow up to help avoid any confusion in the future about pricingAn eGiftCard was sent as a one-time good will gesture to invite Mr [redacted] back for a better experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com